TransUnion Customer Care Service


TransUnion LLC

Wanderers Office Park, 52 Corlett Drive, Illovo
South Africa - 2000

Customer Support Phone Numbers

+27 112 146 000(Customer Service) 2 0
+27 861 886 466(Customer Service) 0 0
+27 861 482 482(TransUnion Interactive Call Centre) 1 2
+267 390 3535(Botswana, Credit Bureau Services) 0 0
+267 391 0017(Botswana, Collection Africa Limited) 0 0
+268 25 057 844(Swaziland, Credit Bureau Services) 0 1
+264 61 227 142(Namibia, Credit Bureau Services) 0 0
+254 730 651 000(Kenya, Credit Bureau Services) 0 1
+254 203 751 799(Kenya, Collection Africa Limited) 1 0
+265 183 4337(Malawi) 1 0
+260 211 224 257(Zambia) 0 0
+250 252 577 040(Rwanda) 0 0

Credit Bureau Services
Millenium Office Park, Unit 21, Plot 115, Kgale Mews, Gaborone, Botswana
Private Bag 305, Gaborone, Botswana 
Fax: +267 318 1124

Collection Africa Limited (CAL)
Blue House, Plot 205, Independence Avenue, Gaborone, Botswana, P.O. Box 401-420 

Credit Bureau Services
Office 204, Liqhaga House, Nkoseluhlaza Street, Manzini, P.O. Box 2642, Manzini, Swaziland 
Fax: +268 250 5602

Credit Bureau Services
Room 116, 1st Floor, 269 Independence Ave Building, Windhoek, P.O. Box 1725, Windhoek, Namibia 
Fax: +264 88 610 486

Credit Bureau Services & Collection Africa Limited (CAL)
CRB Centre - 2nd Floor, Prosperity House, Westlands Road (Off Museum Hill), Westlands, P.O. Box 46406 - 00100 Nairobi, Kenya
Fax: +254 203 751 344

Credit Bureau Services & Collection Africa Limited (CAL)
Kabula House, Suite B, Corner Chilembwe/ Hannover Avenue, P.O. Box 2766 Blantyre Malawi 
Fax: +265 183 4336

Credit Bureau Services & Collection Africa Limited (CAL)
5th Floor, Mukuba Pension House, Dedan Kimathi Road, Lusaka, Zambia, 
P.O. Box 31199, Lusaka, Zambia
Fax: +260 211 224 257

Credit Bureau Services & Collection Africa Limited (CAL)
Centenary House, 4th Floor, P.O. Box 5733 Kigali, Rwanda

TransUnion Complaints & Reviews

Transunion / att wireless service

May 08, 2019

April 29th 2019 From: Alvin D. Toney Sr. 3412 Laurel Leaf Drive Orange Park Florida 32065 To: Office of Ms. Ashley Moody Florida State Attorney General's Office Citizen Contact Form /Citizen Complaint Ms. Moody I am writing in response to the letter you received from Mr. Phelps of AT&T...

Transunion / poor customer service

Mar 13, 2019

To whom it may concern I have been trying to reach out to Transunion for assistance with login details without any effect. I am subscribed to Transunion yet I am unable to access any reports online and it's very difficult to get through to their call centre operators. I am very frustrated and...

Transunion / bad company and service

Dec 20, 2018

In October documentations was sent to TransUnion to remove judgement and an email reply said they are working on it, time goes by no feedback, then contacted them and they say they need a document said that the account is paid in full before they can an email confirming the...

Transunion / payment in arrears

Nov 23, 2018

Good day, The Company I represent as legal adviser, Health Solutions Africa - South Africa (Pty) Ltd, rendered services to the debtor, Endless Life Group (Pty) Ltd and the debtor has not paid us for 5 months' services rendered (April - August 2017). We are not credit providers, but...

Transunion / credit scoring needs to be reformed in the u.s.

Nov 13, 2018

@TransUnion gets away with the most illogical credit scoring system and it really needs to be reformed. Just checked credit karma - while my Equifax score remains the same, @TransUnion score decreased 17 points because 5 credit balances DECREASED and one very old account was removed. Huh?...

Transunion / debt review appears on report which is in-correct - not getting any help in removing this

Sep 27, 2018

I called Transunion on 7.8.2018 to get my credit report, upon viewing the report I noticed that it stated that I was on Debt Review and also had different employer details for me, I call back and discussed this with the consultant, and I stated that when I got my report earlier in the year...

Transunion / my credit score

Sep 04, 2018

I paid off Two Jaguars and a House with credit score at 780. upon paying the house off my credit score dropped to 676 and I am totally confused with how that can occur without any late payments ever on any accounts. I proceeded to contact TransUnion who in turn told me that my mortgage...

Transunion / inquiries still not removed after logging a dispute

Aug 12, 2018

I had logged a dispute with transunion close to 2 months ago for un authorised inquiries on my report. It had past the 20 business days that was a month ago and when following up I was informed they have escalated to have it removed manually as there was a system error. I followed up a...

Transunion / getting credit report and score

Aug 01, 2018

They are always saying get your free credit report but when you go to sign up they ask you for a credit card. What if you have bad credit and don't have a credit card. When you try to calm they never answer the phone. I think you should have better options do it us easy to access your...

Transunion / credit score

Jul 02, 2018

For the past 12 months I have faithfully watched my credit scores fluctuate up and down. I paid off all creditors April 2017. My score, slowly rose to a 670. I unfortunately lost my job and was forced to file bankruptcy. My score dropped again to a 656 until Feb. 3, 2018 when it dropped to...

[Resolved] Transunion / credit report

Mar 20, 2018

I just received a new report Transunion you haven't updated my status with them it shows that I still have an account with you is please can contact them to correct this mistake. I think this kind of thing is breaking our business relationship in the future maybe I should report thi...

Transunion / blocked account

Feb 04, 2018

On 12-23-17 I purchased a card at 7-11, it was a transunion 7-11 prepaid debit card with visa logo Wen I got home I attempted to activate the card and was not permitted. I became frustrated and went to sleep. The following day I reattempted n was denied access only being told I would have to... / no service.

Feb 01, 2018

I complaint at Transition about a blacklisting of Telkom.The lady told me that if Telkom does not react within 30 days, the blacklisting will be removed.Nothing happened.They did not remove the blacklisting.I have register's with transfusion, but it is totally impossible to get into my...

Transunion / customer service

May 12, 2017

I called the contact center on 0861 486 486 and spoke to a lady named mbali who told me several times that she cannot help me. When I asked for a reference number she advised there are no reference number. When asked to speak to the supervisor she stated he was on tea. When asked for her...

Transunion / purchasing report

Jan 10, 2017

I purchased my credit report for 9.95. When entering my card info, it shows an error message saying my card number isnt correct. So I enter it again and says the same thing. I then check my bank info and I am charged for both transactions. I call transunion and they say that they show no...

Transunion / credit reporting mortgage | unauthorized charges to my credit card for a monthly subscription

Jul 05, 2016

I subscribed for the credit reporting morthedge to a free trial when I was about to purchase a car. After that they started putting $17.95 charges every month to my credit card. I did cancelled my membership last month but there was not any refund from these guys. Even after cancelling...

Transunion / tricked me into subscribing to their credit monitoring service

Mar 28, 2016

Went to their site to get credit report score. It cost $1 so I had to give credit card info. Two months later I'm scanning my Credit Card statement and see this $17.95 charge, it was going on for two months! They had on their on without me knowing subscribed me, tricked me into signing for...

Transunion / credit monitoring/protection services

Nov 10, 2015

Worst company I've dealt with in years. Signed up for 3 free months, cancelled five times online and twice by phone and the billing won't stop. Please consider other options before you patronize these criminals. Wait to you feel the joy of having to answer 20-40 questions to validate who...

Transunion / disputes at transunion

Nov 10, 2015

Transunion Reference :TU21051023-000446-01 The information on my credit report is incorrect and i am trying to get some of the incorrect information indicated on my report resolved for a while now and nothing is getting done. 1) numerous times i have challenged the report on the transunion...

Transunion / unauthorized charge

Jun 22, 2015

06/20/2015 Point Of Sale Withdrawal TU / *TRANSUNION 800-493-3292 CA US $17.95, this amount is being withdrawn automatically from my account. I have know idea why. I want it permanently stopped Thank you for your help in this matter!

Transunion Credit / unauthorized charges

May 21, 2015

I went onto the Transunion site to get my credit report. I was informed by the site that there would be a one time charge as long as I canceled the account within 7 days. I went back onto the site the following day to cancel. This morning I found that they have been charging my card since...

Transunion / low credit score

May 12, 2015

I disputed my credit score for being dropped from 745 to 690 because three auto dealers ran credit checks last October. I got the full credit report and it had two bad marks. One bad mark for a 600.00 loan I paid off in 4 months in 2010 and the other for a 20 day late house payment I... / I haven't received the report and wasted money

May 12, 2015

I contacted the company and asked to provide the credit report. The rep told me that if I needed it faster, I needed to pay about $200 for it. I thought about it and paid money, but the rep simply fooled me and hasn’t provided the report. I tried to contact them...

Transunion / lie to everyone!

Jul 29, 2014

This place is a major scam. I can't believe the government promotes this or the other two crooked reporting bureaus. They have a monopoly and are screwing the consumers. The information they have is not even legit. They are so many inaccuracies. This place does not protect consumer...

Trans Union / data theft and wire fraud

Dec 31, 2012

January 5, 2013 Revised I. Largest data theft and computer hacking And intellectual property theft in history In 2000, cliff mortensen contacted bruce macleod of hennigan, bennett and dorman (now mckool, smith, hennigan) in los angeles, ca to represent him in a wire fraud and data...

Trans Union Tru Credfit / unauthorized charges

Sep 24, 2011

on July 6th I ordered a free credit report. On July 22nd I called and closed this account but here it is September 24th and I have been charged $14.95 the last 2 months. When I called again today the guy told me that they offered me another free month and I accepted-this is a lie. I want this to be known and try to get my money back.

Transunion / innacurate, incompetent

Jun 10, 2011

Transunion is a joke. They still have my old address - moved 2 months ago (and as such, still show my motgage open) my old employers company names are so ###ized as to be unrecognizeable. I disputed some old charges with Macys credit (which is a whole other complaint) with all 3 credit...

Transunion Class Action Lawsuit / alot of people who filed a claim got ripped off

Jan 24, 2011

I'm sure other people like myself got ripped off in their transunion class action suit. The emails that was sent out i never recieved. The texas attorneys that are handling the class action suit are Terry Saunders and Ryan Thompson both from austin texas. These attorneys wanted to...

Transunion / bate and switch

Jan 19, 2011

I signed up and paid for what I thought was access to my credit score and report for one year through TransUnion. I was on the TransUnion "official" website when I gave all my information. I actually logged in several times through the TransUnion site. That was in December. Now a few...

Transunion Credit Bureau / the call centre just does not answer the phone


First of all the Callcentre just does not answer the phone, i've been trying to call for the last 2 weeks, everytime holding for more than 15min, no answer, I understand that there's high call folumes, but really!! I've have paid up everything that was on my name more than...

Transunion / impossible to obtain your credit report


I have been trying to obtain my credit report from this comapny for a period of time. When I first logged on I was prevented from using the supplied password. I was Locked out. After 5 12 hours of trying to get throught to find out why I was told that they didn't have my updated...

Transunion / my report


Transunion is a joke... they are so full of it. Ive been trying to verify I am myself for 3mos. now this is ridiculous. They keep sending me papers saying they cant verify that I am me because of this or that I have a letter right now from them again saying that my proof they required i...

Transunion South Africa / anyone can blacklist anyone in south africa


It is far to easy to get blacklisted in South Africa, all you have to do is go to the court and make an accusation against someone. Just a summons, whether you go to court or not is enough for ITC to blacklist . It is disgusting and should be stopped. I was issued a summons by a former...

Transunion / stay away


Good luck trying to cancel. I have been trying for eight months and every month, like clockword, the charge shows up on my statement. Despite 7 phone calls including another 8 today, nothing is resolved. They had my address at one I haven't lived in nine years. They refuse to refund my...

Transunion / cancellation


All I want to do is cancel my free membership so I don't get charged after the trial date. I was given this website to do so, but can't find cancellation anywhere???

Trans Union / awful service


My son that has just turned 18 has been a victim of Identity fraud, which his own father committed, he has used his social security number for work, because his father didn't want to pay his back child support, unfortunately they have the same name on Jr. and Sr. separate them, anyhow...

Truecredit By Transunion/credit Monitoring / changing service w/out notification


I've been a customer of truecredit since 2002. Today, I learned that they had significantly change my service without first notifying me. In my view, this practice is unacceptable, poor customer service, and a just bad business practice. The service I originally had with the company...

Transunion / blocks my government mandated free credit report

As we all know, we are entitled for one free credit report every year by logging on to This is the official web site supposedly set up by the three credit bureaus, Experian, Equifax, and TransUnion, as mandated by the government. Obtaining the free report from...

Transunion / scam and fraud!


Trans union is really funny, they are required by law to report accurate and up to date info, but recently they changed the company policy to no longer dispute inquiries. Well thats ok until I became a victim of i. D theft. After calling the other two credit bureaus and placing a credit...

Transunion / unauthorized charges


I got a free credit report and then they charged my bank account $11.95. I only found out who the company was through this web site. I called 1866-408-4016 and talked with someone and they said I had a free trial but I have no ideal what I had as they didn't send any thing in the...