JustAnswer review: Just answer fraud

I was fraudulently charged $60 months for something that was advertised as a $5 refundable fee. I never authorized this payment! It was not written ANYWHERE. My "membership" was charged to my credit card for months and this is a total scam. I contacted customer support who said cancelled my membership and refunded 1 month, I continued to complain they refunded 3 months but they can't go back. My phone number is now blocked. I was told someone would contact me, they sent an email. Nowhere did it state that I would be charged $60 a month on top of the $5 REFUNDABLE fee. I formally request a refund for EVERY monthly charge taken from me as this was unauthorized and fraudulent.