Enterprise Rent-A-Car

On Sunday, August 20, 2023, I went to the Berkeley, CA, location to pick up a reserved car. I chatted with Ben while he went over the intake process. We then went out into the parking lot where he told me what cars were available. He said the Lexus was available as well but for a few extra dollars. I told him I'd take the Camaro since I would never purchase one. We chatted about church (that's where I was going), my vacation in Mexico and the fact that my car was stolen while I was gone, which lead me to getting a rental. He started the Camaro with the push start and I loaded the car with my things from my dad's car. He presented the tablet for me to sign documents and I left afterwards. I had to return the Camaro in Los Angeles because it needed an oil change. I had previously asked about that before I left town and they said the car would notify me when maintenance was due. I traited the car in on Saturday, September 2, 2023, to an Enterprise in Los Angeles and the gentleman did a walk around and asked me about damages on the passengers fender, I said if there was any damages, it was there when I picked up the car. I hadn't had any accidents. On approx September 14,2023, I received an email about damages or a loss to a returned rental (Camaro). I spoke with the damage unit about their email and they mentioned the damages that I mentioned about the Malibu that I was driving. I told her Ben never walked around the car with me for damages nor gave me any documents to notate any damages. He gave me the keys after a long conversation and I left. I have called to request previous drivers logs and since then have reached out for legal assistance.

Out of the three rental cars that I have driven this last month, I'm confused on how the only one that did not get pretripped came back with damages. Tiffany was outstanding in her intake process and walk through and even the gentlemen in Los Angeles. We conversed as well but they still followed all procedures and made sure to do their job.

I purchased a 2019 Honda HR-V EX on August 30th 2023, from the Henderson Nv location. I was paying the car in full without financing for a total of $20,292.21, with my debit card and pin. The system they use does not show the total amount you are paying when entering the pin. After receiving the approval, I was notified that I was accidentally charged $29,292.21. I'm a believer that honest mistakes happen and as a result, simply requested the overage of $9000.00 to be reversed Immediately so that other transactions posting to my account that day and overnight would not be compromised since it would be negative over $8000.000.

I was told that they have no means of reversing the overage and that it must be approved by a manager and a check would be sent. During this time, and I can only assume because I remained so calm, a lot of joking occurred, referring to how the overage "was a bonus", etc. I'd like to think in this day and age, $9000.00 is quite a bit of money to be joking about, nonetheless I left the dealership quite calm and was told a check would be sent. That evening and overnight 13 separate transactions were put through and rejected because of the overage causing ultimate overdraft fees as well as embarrassment with various companies that were attempting to bill me. Furthermore, 2 of my credit card auto payments were rejected causing a late fee and rejected ach fee.

Moving forward, I noticed that the car suspension on the car I purchased had a really rough ride, and seemed it a bit abnormal, I also noticed the air conditioning system was a not adequately cooling down the car. I contacted the salesman 48 hours later and a complete 180 degree demeanor occurred, although there is 7 day/1000 mile buyback, I was told that he would have to speak to the manager to see what resolution could be made. I did not hear back for well over 6 hours. Eventually, I was told to bring the car back in to swap it out.

The following day, I spent the vast part of the morning, trying to find something that was similar in features and price range, to no avail. I brought the car back to the Henderson location, and found a Jeep Compass, that stated on the spec sheet online, the safety features similar to what the previous vehicle had, (Lane keep assist, park sense park assist etc.).

A few hours later I noticed that none of the stated features were present, I also noticed that the engine oil level low light emitted, I checked the oil level to notice it was over a quart low after driving only 30 miles, once again I contacted the dealership back and was told to bring the car back in for an immediate refund. Rather than cause any damage to the vehicle I paid to have it towed there at my cost .

The following day, I contacted the dealership, to find out the whereabouts of my almost $30,000 refund, only to be told that it will take some time. I was given various answers from Jimmy the sales manager, at one point asking what I did for work, I responded I was the star of the TV show Storage Hunters, and now a producer, I'm not sure what relevance that had, but it seemed to all make sense when he realized that I had a bit more social media presence that the average customer, the answer he decided to stick to, was that enterprise did not have custody of my money. ( see attached bank ledgers.) I contacted Bank of America, and they contacted the Federal clearing house and verified that Enterprise has had custody of the money since August 31st.

Due to my frustration level rising, I requested a corporate number from the sales manager, while flat out denied it and told me there isn't one. I stated that I was being left with no other alternative but to potentially proceed with arbitration, he laughed and responded that with those threats I'll never see my money back.

Moving forward to today both cars are back online being sold while they have my money and have cause me countless hours of frustration and additional fees.

For those reading this review, please ask yourself what you would do in my position? And ask yourself do you want to be put in the same position. The situation is nothing short of Grand theft larceny, considering the goods have been re-listed on their website and, I have even begged to release the vehicle back to me and I'll take the loss. I am paid in full, they have my money for the full amount due for the vehicle and refuse to refund or give me the car back.

In conclusion, I have several ways I'll be pursuing this matter, although you are forced into signing an arbitration agreement, provisionally this does not allow a company to violate the law, so you can still file lawsuit in the event a similar situation takes place, this has been confirmed with Clark County Court, as well as my personal attorney, to be clear I have not initiated action as of writing, and yes for those wondering I have reached out to [protected]@enterprise.com as well as the private message feature on Facebook with no response.

I requested an SUV a week before the rental date and when I picked up car they only had a truck? I exchanged it for a Toyota Rav 4 on 9/1 which made noise on the out side when driven, and had a faint smoking smell. I exchanged it again and all they had was a Nissan Kicks which had no floor mats and a stain in the center of the roof.

On 9/5/23 I have ants in the car rental that almost made me crash.

They were crawling on me after I left the car and went into the gym and then my son had to drive home and they crawled on him making him swat at these ants and almost crash the car. My son is traumatized from this experience and I am disgusted with the lack of good business at Enterprise. There were no choices of cars (with a weeks request), the cars needed maintenance and cleaning and now infestation of ants therefore extermination and therapy.

What happened to this business?

I have been a loyal client with Enterprise for fifty years now. I paid $432.98 for six day rental. I was charged an extra $200 as security (?).

We cancelled our trip on 8/30/23 as my family and 95 year old uncle waited in a failed auto for 3 hours in the HEAT! IN HARMS WAY!

Never has one of your cars failed me until Aug. 30. I was CHARGED $219 in charges.

I rented a vehicle at the branch location at ABQ airport July 25th and returned morning of July 26th. I was greeted by an employee and was assured the vehicle looked great and my experience was great.

Fast forward a few weeks and I receive a vague email that the vehicle I rented above was damaged and to provide insurance details. A few emails later it’s allegedly a cracked windshield that had to be replaced. I have requested evidence at least 4 times now and the damage recovery unit has ignored my requests and are combative in their replies. I have called the branch and asked if there was damage to the vehicle and they said there was no damage or claim that they could find. I am still waiting to hear from the branch manager to confirm.

The damage recovery unit has zero customer service and it seems like it is set up to take advantage of people for insurance fraud. I have wasted my time emailing and calling to get this claim dropped.

My husband had a reservation to pick up a pick up truck, made through State Farm claim department. He arrive at the location with his brother on Thursday August 31,2023 around 1:30 central time. As, he was waiting on his vehicle, the brother begin to complain about the service his witnessing. Only! The Brother! The branch manager at that time refuse to rent the car to my husband. My husband never said anything to the comments or remarks being said by the brother. I also called myself and spoke with the branch manager, and She also said She refused service to my husband because he never attempted to stop the Brother, But! Never made any personal comments AT ALL. This is and was Totally Unprofessional. If! my husband was the aggressor, I would totally understand, with me myself being in a field that deals with different types of people on a daily base. Clearly! she can't handle comments that are being reference about the service you are given or your staff. She is in the Wrong work field. Customer Service is What makes Businesses Thrive and Grow, When you Want people to Continuously to do business with you. If this is Enterprise policy, IT NEEDS TO CHANGE.

I purchased a 2021 compass on 5/22/23.

I have been having issues ,the customer service at the location I purchases the vehicle from gas been very rude no help.

All I want is the quality of service amd a running well vehicle I thought I was getting.

The vehicle is making noise, the start stop system never worked.

I was told by Aaron at the Iselin office to just turn it off.

Anita from the office told me to bring it their which I did but no help.

I then contacted Jason the manager from the Iselin off to be very rude.

Told me to never call that office.

I received a email and immediately thought it was scam and my credit card was stolen and I immediately locked. I report to the police department and federal trade commission and state government.

I urge the commission to investigate this deceptive business practice which is a violation of corporate website guidelines which are under Enterprise Holdings, Inc., owns a network of regional subsidiaries in

Enterprise and employees are not trained by or permitted to interpret State regulations

For a number of reasons which are under

2023 Florida Statutes 316

enforcement officer may issue

If an employee publicly replies to this request to refund the $158.00 the employee is not an authorized to interrupt law and regulations required owner of specified and per ordinance .

A valid traffic violation must be issued by an authority

A valid traffic violation to the owner (not the lease holder) mailed certified and must be specified with the code section violation.

A valid traffic violation must have appropriate documentation “right turn is permitted “ an automatic camera videotape

A valid traffic violation must clearly prove the driver is the owner .

Enterprise customer service 800 numbers said they had a picture. I beg to ask how the customer service can see me on a phone call .

I received a email. January 30 from a December rental

The toll authority “or other authority is not acceptable “

The email refers to rental agreement.

Not accurate.

Traffic is not a toll fee .

Fee is a toll .

Traffic is citation.

They are not the same .

The email has a flat “admin fee” also not per state law

The email advised a bill would be sent in 6 weeks. This didn’t happen.

I contacted the local office in person to ask about this suspicious activity and attempt to charge credit card repeatedly.

In August the company company charged $158 and filed a complaint .

The very fact that the company is keeping credit cards and charging for unauthorized transactions is unethical.

Section also states of violation and a traffic citation may not be issued for failure to stop at a red light if the driver is making a right-hand turn in a careful and prudent manner at an intersection where right-hand turns are permissible.

Apparently rental car includes the cost for tolls automatically even if you don’t use a toll road so it would be double billing of issuing tolls.

The Sarasota Police Department and Federal Trade Commission were notified.

Around 2 years ago i was in an auto accident (not at fault) and was placed in a rental truck from Columbia SC Spring Valley Enterprise location, Several times throughout the course of a month i was contacted by Enterprise Informing me that the vehicle was due back or needed to be extended, and every time i notified the insurance adjuster at State Farm and any past due balance was paid and the vehicle was extended. Around the end of the month i was out of state working on top of a cell phone tower (so clearly i was unable to take any calls) but when we were done for the day i had around 20 missed calls from enterprise. The office was closed for the day but after calling my mother i was told she was very scared and upset because some man sat outside her house for SEVERAL hours in a car and when she went to check the mail the vehicle pulled up to her and it was the manager from enterprise who told her if she didnt tell him where me and the vehicle was then she was goin to have an arrest warrent issued for being an accomplice. Needless to say i left North Carolina immediatly and headed home. In route i contacted state farm adjuster who said not to worry, she paid any outstanding balance and extended me for 14 more days. I stayed the night at my mothers and when i woke up to go back to work the truck was gone. After contacting the police and heading to Enterprise after a whole day of back and fourth (this is the VERY PG Short version)it ended with the insurance company sending me to Hertz to get another vehicle. In the Enterprise rental was a truck tool box , well over 5K worth of tools, and lots of supplies for the job I WAS working on. After making 100s of phone calls, sending emails and letters, over 2 years now and STILL HAVE NOT HAD MY PROPERTY RETURNED to me. Furthermore i discovered 2 weeks later that ENTERPRISE cleaned out the bank account that i used for the debit card $50 security hold) placing that account into overdraft and closed down (Even though they were PAID IN FULL by State Farm AND PAID for an additional 14 days that i never recived! Ive got no response EVER fom ANYONE at Enterprise . I really dont have time or the desire to go through the whole court/lawsuit deal but this is my last attempt to get my property AND my money ENTERPRISE STOLE from me AS WELL as the money ive lost behind this nonsense!

Hello

I am writing because I use a rental car through your company because of an accident repair with Moppert auto. Can you please tell me what the $109 charge is for ? I was told it would be six dollars extra a day which I complained about the day off because I did not want to pay extra I was refused to be compensated for the six dollars and the representative wanted me to go out of my way to go pick up another car that would be smaller and cheaper! (I specifically asked for a car within my insurance ). That would not have been convenient at all since I had an infant with me. The gas tank was filled to the exact point on which I took it. I vacuumed and cleaned the vehicle and returned it cleaner than , how I received it. I ended asked your rep if they could run it through car wash she said no. There were previous stretches and chips that I did not see her Mark down. Also the last time this happened and I was given a car out of range the rep was more than helpful in accommodating me for your mistake.

Please let me know and I would like a copy of a detailed receipt of the charges that were made. I appreciate your help, but I’m very surprised and extremely upset by the amount that was charge on my account.

Sincerely

Patricia Rechner

This is horrid situation and once again Enterprise has no value in their customers. I have been a platinum member with Enterprise rent a car for a reason. I have driven thousands of miles all over the US. I have had instances locally where I have been mistreated with prejudice. I have had to swap out vehicles due to mechanical issues I felt unsafe and then months later accused of damage. I had swapped out a vehicle with expired tags at the nearest location to my traveling work site. The vehicle I was given didn’t allow me access to a military base. The location I rented from was over 200 miles away. The closest site was in Laredo TX. I called several times to ask if they could swap my vehicle out as it had an expired registration and also had warning lights for maintenance. I was told they didn’t have any vehicles s d needed to wait and would give me a call when something was available. Days later I went to that office and asked if I could please get another vehicle so I can get into base to complete my work. I was given a vehicle and drove it to my next site with my assist tech and back to my Airbnb the same day . I work at night and sleep during the day, my Airbnb contact noticed an excessive amount of oil in the driveway. I got up and checked under the truck and noticed a small chunk of which looked like hard putty, later showed my father and said it was jb weld. I immediately had the Airbnb take me to purchase oil to make sure the vehicle had full oil. The enterprise was 7 min away and called to let them know my findings and said the low oil pressure was on and I fill with oil and was told to bring it in to swap out again. The truck drove fine and when I arrived I showed the enterprise rep what I found and the photos of all the oil it leaked onto the Airbnb driveway. The truck was still dripping drops of oil with the enterprise rep beside the truck. He said maybe the plug was not on correctly or something else. I was swapped out and weeks later contacted and said the oil pan was damaged and needed a new motor. Apparently months later now in august 2023 I was sent a bill saying the engine had to be replaced. The vehicle was driven to a local Sames dealership and from a oil pan leak and had no issues when I brought in the truck other than what I found to be someone had previously had damage or plugged with jb weld and or didn’t have the oil plug in properly and after my work trip I woke up to a pool of oil. At most the replacement would have been the oil pan and not the whole engine which drove fine and was never driven without oil. To me it seems a fraud charge and ridiculous for them to make money. I was never shown proof and the old motor or serial number to s new motor. Something is definitely wrong, as I know when we do an inspection no one looks underneath the vehicles because I’ve witnessed this and why I always photograph before pics for my own sake. This is very wrong and I’ve exclaimed the issue to the company and all I got was rude and did not want to hear my whole experience. This is appalling with how a seasoned platinum member is being unfairly treated.

We have hired a car on 24th july (black ford focus) and returned next day 25th july 2023 at 248 Loughborough Rd, Belgrave, Leicester LE4 5LG. I have left my samsung earbuds in it. When i requested for return there is no proper response from service desk and branch team in leicester. Multiple time tries reaching them but there is no answer. Given request physically still havent heard anything. Really disspointed about tge service.

[protected]

Hello. And The reason I'm reaching out to you is my daughter went to the Roseville Branch to pick up a car for XQN4SG she went through the whole process, scanned her DL, credit card, she has Hutchinson-Gilford progeria syndrome, and was put in a car but it was extremely dirty and small, so she said something, was told it would not be able to be cleaned, the only thing they had was luxury but my insurance will only cover $30 a day. She asked for a manager, but Dontae Haley ignored her, she was crying & asked me what to do. She said he's not with customers. Then she approached and politely said, since there's no other vehicle, can you please just take care of me? He said he'll see, and made her wait 20 more minutes, she has a panic attack, and this happens at places when there is a long wait and other people and stress, He came back Tells her she would have to wait until Tuesday and to get a vehicle. She then asked his manager. Donta came back and began questioning her and asked her for her DL again 90 min later after she was processed, knowing of her disability Hutchinson-Gilford progeria syndrome, and told her she looks very older than her age and due to that he will not rent at all. She had to way home I was on speaker I heard everything and this is not okay.

After talking to disability that same night I was promised a call from regional also was told someone would bring a luxury vehicle to her & she would not have to go through the process. No one called & I continue to get the run around by exculation and Hopkins

Branch manager promised me that the regional manager would call me this morning and nothing Please call me at [protected]

There are disability laws for a reason & there's no excuse for this. For me to have to email you and I've spent 5 hours on this and I was in an accident, YOUR COMPANY SHOULD have PICKED MY DAUGHTER UP W/ A LUXURY CAR & REIMBURSED HER FOR THE UBURS SHE HAD TO TAKE & Something else for her stress.

So, a drunk driver took out two of our three vehicles in front of our home, so we needed to rent a vehicle for my husband's daily driver to work until we could replace one of the vehicles. We rented the car on 7/11/23 and returned it on 7/26.

We did a walk-through and pointed out multiple dings, scratches, etc. only to be told that they would buff out, so no big deal.

We went to return the car two weeks later, but the person was at lunch, so we dropped the key in the box and came back an hour later to make sure they received the key.

The representative then walked me out to the vehicle and said that there was a crack in the back left bumper. We went and looked and there it was and someone had SUPER GLUED it. Who does that?! We knew that we didn't cause it, but the rep said that maybe someone did it and left. Left, but super glued it? No way. We are super frustrated because in the 15 years of us renting vehicles and not having to take pre-pictures (usually on vacation all over the country) we have NEVER had this issue and now they want to get money from our insurance. We believe this damage was already there and we probably missed it since it's a black car and black bumper.

I have asked now 3 TIMES for the manager of the site to send me the pictures they took before it left the lot, and have received nothing - not even an acknowledgment that they received my messages.

I am not doing anything with this until they send me pictures and have already advised my credit card company NOT to pay ERAC anything besides our initial rental charges at this time.

The more I read about ERAC, the more suspicious I am, especially since there are multiple people all over the nation with these issues and damages claimed that they didn't cause.

I will never use them again and will advise others to go with Hertz or someone else.

dear sir/madam, i hired van from 119 norwood road southall united kingdom.reserved number [protected] ref 1kQFS7 .hired from 5 august till 7 august 2023 .paid full price and check in myself on line , ticket given to desk agent,eneterprise says if you check in on line then less paper work at check in desk which i did ,he asked for the insurance , i reply i have bought insurance from outside ,i dont need that ,i dont want to pay more which i already paid .agent says sign here for deposit which will be refunded back and sign here our term and condition which i did as agent ask for .then i notice £69 short paid from deposit .i did email to customer service enterprise hire van company till to date no reply . please assist me in this , iam regular customer with enterprise so this happened first time with me ,that they took more deposit return less .please assist me with this .regards s biring

On July 6, I was rear ended. I drive a hybrid. Insurance co sent me to Enterprise on 15/501 Durham, NC. $954 for less then a month. The first vehicle clean drank gas, Second vehicle a Corolla Ant Infested, the third vehicle a Nissan Kicks 4 cylinder clean drank gas. I rec'd my car back in under a month. Repairs were not done to the extent that I smelled gas so bad, when I entered my garage that I called the local gas company, found nothing, called the city sewer, found nothing. Went to my car the next morning, still smelled gas, my car wouldn't start, which I believe a safety feature (I Think), and gave this to the insurance company... DISTRAUGHT as I have had my grandchildren in the vehicle with me the day before. I believe we were all in danger and in a very hazardous situation. Insurance tells me that Enterprise would be to my home to pick me up, they showed up on time, nice man from NY. There was a nice tall gentlemen that helped me with all 3 cars the first time. SO... My debit card was hacked a 2 weeks ago, and had it cancelled.

I had not yet rec'd the new one in the mail. I told a guy at the desk at Enterprise this, and immediately he shuts down. Now mind you I had been there 4 days earlier, but nope, no dice, I explained how desperate I was to get into a vehicle, but he started to laugh at me, and my desperation went into rage. I asked him what he was laughing at, and explained that I was not going to take his disgust with me and my circumstances without telling him exactly what kind of clown he was. (granddaughter and car seat in tow), A friend picked me up for home, because they would not allow their driver to take me to Cary to my son's house, my son lent me his vehicle he's in the midst of moving to a new home. Once home, I see the mail lady coming, and approach her to get my mail to see if my new debit card has arrived. Yep it has. I go back to Enterprise, show them the debit card with yellow sticker I forgot to remove. Gave them the reservation number, and this other guy says he's the manager, when I asked, and that there were no cars available until tomorrow maybe. Livid, I said, but I have a reservation number, and he starts to laugh. I do believe these particular individuals are smoking something. I'm on my cellphone, because my granddaughter is now with her mother at urgent care as she turns out has a small case of bronchitis, this her third visit to doctor, and he waited until I got off the phone because he said he would check other locations, and not one single location had a car available. Then some other guy walks over and tells me "HE cancelled my reservation because he said he didn't like my behavior" and told me good luck renting a car anywhere. I let them know I didn't like their behavior at the outset, no consideration... they laughed at me. I will return to see if they are wearing name tags, but I do not believe I saw any so I can write another review with their names. Erie Insurance (Claimcenter) has authorized a rental for you with Enterprise-Rent-A-Car Reservation Number XQZ65M Claim Number A*******823