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Enterprise Rent-A-Car complaints 923

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Enterprise Rent-A-Car Billing Issue

On 7/5/23 I reached out to customer service regarding my rental agreement. The agreement was for $55.31 but I was charged $114.06 because of a roadside assistance call . When I spoke with a representative, I share with her that the roadside chargers were unfair because the car automatically locked on its own when the keys were in the front seat. After doing some research on the Toyota sedan, I found several articles saying that this was a problem with this model car. As of today (7/11/23) I have not heard back from Enterprise and the online system for filing a complaint is not working properly. My next move will be filing a complaint with my bank to have the charges removed.

Desired outcome: That the company will remove the charges because the incident was not because of human error.

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1:58 pm EDT
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Enterprise Rent-A-Car Failure of communication

I booked a vehicle and got a confirmation email, my time was at 9.00 am 17 june, when I went there I was told that they didn’t have any available vehicle. and talked to the care. and they told me the district manager would contact with me. It’s been a month and no one contacted or apologizes from the district manager. I had an appointment that day. This is really really unprofessional and frustrating from Enterprise.

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This is concerning the store at 612 W Loop 289 Suite 600 in Lubbock, Texas. WORK ENTERPRISE EVER! I had a reservation scheduled for today. They refused to pick me up. I called a lot, and I was never able to talk to anyone in the store. I work for a call center, so I can't answer personal calls. Plus if I don't know who's calling me, I don't answer. So they...

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5:28 pm EDT
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Enterprise Rent-A-Car Car rental

To whom it may concern,

I hope this email finds you well. I am writing to express my deep disappointment and frustration with the recent car rental experience I had with your company. As a customer, I expected a certain level of service and professionalism, which regrettably was not met during my rental period.

To provide some context, I rented a Toyota RAV4 from your 330 STEELES AVE W UNIT B1 VAUGHAN, ON L4J 6W9 branch from June 30th - July 8th. I went to the location today at 1 pm to return this rental car, but it was closed even though on the agreement that is attached it says to return anytime before or at 6 pm. So I called the Enterprise call center to get a solution. However, I didn't get any resolution instead I wasted 3 hours going back and forth between different agents getting nowhere and of no help.

I would like to request a new pdf that says that I won't be charged due to Enterprise's fault anything extra until Enterprise opens up on Monday and the incorrect information that they provided me.

I believe that addressing these issues promptly and satisfactorily will not only rectify my unfortunate experience but also contribute to the overall improvement of your services. However, if my concerns are not adequately addressed, I may have no choice but to escalate this matter to relevant consumer advocacy organizations and share my experience on public review platforms.

I look forward to your prompt response within a week to discuss the resolution of my complaint. Please contact me at [protected] to further discuss the matter if necessary. I have also attached some photos for your reference.

Thank you for your attention to this matter, and I hope we can reach a fair and amicable resolution.

Sincere Regards,

Dhruva Satyarthi

Desired outcome: I shouldn't be charged anything extra for Enterprise's mistake.

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Enterprise Rent-A-Car Deposit not returned

Rented car 7 April 2023 Rental agreement 785390, reference #9NSWX7

due to accident. My car insurance paid first $900.00 since cear was not ready extended agreement with me being payer and paid $300.00 deposit. Returned car 16 June; all rental charges paid and was advised they would refund deposit to my bank account on file . I have not refund. Enterprise employee told me $198.81 was refunded 22 Jun 23 but amount was charged as PURCHASE.

I called the branch numerous times to speak to branch manager "Jack" but was always told he was unavailable and would call me back which he never did. On my last call I was told by Enterprise associate Jack gave instructions for them not to talk to me. that he would take care of.. Please assist me in getting my deposit Than k you, Carolyn S SHORT, 10918 SUMMER ARBOR LANE, CHESTER VA 23831, [protected]

(this is my second attempt since I have not received an answer on my first request)

Desired outcome: Refund deposit

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8:53 am EDT
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Enterprise Rent-A-Car Enterprise rent a car toll

Hi,

I rented a vehicle from enterprise for insurance purposes for 52 days. A week after completing my rental, I received charges for 4 toll uses in New Hampshire. I had been at work with the rental for all of the times they said I used their toll service.

These are all fraudulent charges. The vehicle in question never left my job, was never in New Hampshire let alone be on that toll road.

I filed a complaint and received a response that said the charges were real. They then proceeded to charge my account and take my money.

There was no proof, no conversation. Person said charges are real and end of story. No response back, no chance to state my case or proof. Continuing to avoid my emails and contact.

I recommended skipping enterprise as a result of this. All calls to enterprise sent me to enterprise rent a car toll company. All calls were ignored, and my 25 bucks is now gone.

That’s not how you run a real business. Guess it’s to the bank and fight it that way. Hertz was much better and no imaginary charges.

Desired outcome: I want my money back!!!

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Enterprise Rent-A-Car $300.00 deposit not returned

Rented car due to car accident on 7 April whci was paid by my insurance company up to $900.00. My car was not repaired then so my Enterprise agreement was changed to me as personally and I paid $300.00 deposit. and have paid all rental charges on credit card. I returned car on 16 Jun to Midlothian location and was told the $300.00 deposit would be deposited back to my credit card on file. I believe the car was then taken to the Chester location where I had rented it from . To date I cannot see this has been done.

I called the Chester office to inquirei about the refund ad was rold $`98.

Cae was rented at Chester location, My car insurance paid the maximum amount of $900.00 but since my car was not ready, Enterprise converted agreement with me being payer. I paid for all rental days and returned car to Midlothian location and was told the $300.00 refund would be deposited into my card on file. This has not happened. Enterprise employee at Chester said $198.81 was refunded on 22 Ju I again requested he call med. I call Enterprise again and asked to speak to Branch Manager They said "Jack" was not available but would give him message to call me. Since then I have call 4 more times and this morning was told Jack left note for no one to talk to me and he would handle. I would appreciate my refund ASAP and an explanation of problem. By the way Synchrony provided me Enterprise Reference Number 76011005F020T8WG5 charged on 22 Jun 23. Phone number on that is listed as [protected] which I called and it is an Avis Rental Car number and Avis employee had no idea why that phone number was on it? My phone number is [protected], Carolyn S. Shor, e-mail: [protected]@veizon.net

Desired outcome: Refund of deposit

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Enterprise Rent-A-Car Poor quality of service, customer care and being lied to and overcharged

We were picking up a car rental on June 19th at LV Airport and after waiting 30 min in line, we get to the desk and were told we needed our passports, we have rented from enterprise before and never was this a request, nor does it say this on the email booking. At this time we were told by the lady wearing a green dress and glasses that we would have to go get it and they would pay for the cab and taxi fees (which we would be given back to us upon return)

An hour later, we got back to the rental and she advised us the manager upstairs would refund us, knowing we booked via a third party. The manager upstairs "Ham" right away said no, we can upgrade you. Then after saying that is not worth our $80 cost of cabs he wrote on his business card "$80 credit towards next booking" this is not official and nor does it help us. He could have at least added that credit to my enterprise account. The car we got was meant to have a full tank of gas and when we started the car there was less than 1/4 tank. They then moved us to another vehicle (3rd time).

I called customer service on June 21 to inquire about whether we could have the money credited on my account or simply reimbursed and was told I would get a call back. A week later no response. I had to call back again. One day later I got a call back finally from the LV manager who hung up on not once but twice, as I was saying I would be calling my fiance to include him on the call as she refused to talk to me as his name was on the booking, although my name was on also on as a secondary contact. I find this extremely disturbing as being a manager she has no right to hang up on a dissatisfied customer.

No resolution has been made to this day.

Desired outcome: I would like to be reimbursed the $80 and compensated for the horrible service at all points during this process

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Enterprise Rent-A-Car Car Rental

1- I rented out a car on 23rd June 2023 and returned on 26th June 2023.

2- While picking up the car I was told to check any damage on body for scratch and dent. There was no scratch so nothing was added to contract.

3- I was not told to check any damage for tyres so I didn't check that and not reported any.

4- While returning the car the agent notice one scratch on tyre and charged me for that. They didn't return my deposit back and I have been charged 250€.

5- I'm 100% sure that tyre scratch was there before I rent out the car. I was not asked to check for tyre otherwise I would have raised this while taking car for rent.

6- Agent said they thoroughly check the tyre as this is security concern and won't rent a car if there is scratch in tyre.

7- How can I believe that they check it properly, they rent out a car where petrol tank was not locked and anyone can do anything to petrol tank that is bigger security concern.

8- They rent out a car where dashboard was blinking for tyre pressure all the time and stressing me throughout the trip.

9- I'm sure that this tyre scratch they missed while renting out the car.

My concern is when they ask to check car for scratch and dent why don't they ask to check tyre so that customer can check and get satisfied. Why while returning I was shown this and they took my whole deposit.

I have been renting car from Enterprise from past 2 and half year and you can see no damage reported in my rental. I am 100% sure this tyre damage is not from my side. I'm an ex Enterprise employee too. I always had very nice service without issue. This is first time I'm facing such issue.

This is something missed by agent before renting out the car like petrol tank and dashboard. Agent didn't warn the client to check for tyres and now putting blame on client and charging me for that. They simply said we apologise and next time they will ask to check for tyre. But what about this time. There apology is of no use, it is costing me 250€

Thanks

Desired outcome: For tyre I was not asked to check and not me not agent verified that at the time of renting car so I am not entitled to pay that. I would like to get my refund back.

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Enterprise Rent-A-Car Car rental service

Yesterday 6/23/2023 I had one of the most insulted, violated, embarrassing, humiliated, abused, and nasty experience from Rashad Rucker, Assistant Branch Manager at Enterprise Car Rental located at 12399 Pines Blvd., Pembroke Pines, FL. Let me start by disclosing that I have been in the Hospitality Business for over 20 years as a General Manager, Director of Operations, and Regional VP for Hotels Chains like Sheraton, Marriott, and Choice Hotels to name a few. Needless to say, my entire lifestyle, and occupation is always about going above and beyond to give my guest and customers the best memorable experience. Now here are the facts surrounding the abusive experience inflicted to me by Rashad Rucker the Assistant Branch Manager. I had a reservation to pick up an economy car at the location. Upon arriving at the location, I was attended by Rashad who asked me to give him my license, credit card, and proof of insurance which I did. While standing at the desk he said he had a car for me and started the paperwork. While doing so he answered a few long phone calls which I had no problem with as this is the nature of his job. While waiting on him to complete my paperwork, I could not help but seeing that the other clerk, his subordinate, had processed and release two other customers that came in after me and with the same type of cars I requested. Being that I was now behind in my business appointment which was a 2 hours drive away, I simple asked Rashad if he could try to get me out asap and approximately how much longer would it take for me to get a car; he told me 20 to 30 minutes more and that I should have a seat and wait. I humbly had a seat and waited as he suggested. Rashad then went out with another customer who apparently was his friend and was out there with her for a long time just standing by her car and talking. Another employee after see me there for a while, asked me if I had been helped. I complained to the employee that I was very disappointed with Rashad's service and that many customers came in after me, got a car and left. The other employee and said that many cars were there, and he would get me out in a few minutes. While he was completing my paperwork, Rashad came in, and I told him I did not pleased with his service and that I did nothing wrong for him to be spiteful by intentionally delaying giving me a car. To my surprise, Rashad then furiously, and angrily told me that he was no longer renting me a car and that I should leave his premises. I did call Corporate to lodge a complain and will be following up with them. Rashad should be in the back of the house and have not having any contact with customers; he is definitely a disgrace and detrimental to Enterprise.

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Enterprise Rent-A-Car Loss of time and money on our vacation

June 19th 8 am our rental would not start. We call and they send road side to the wrong town 2 times. We finally get someone to our location 5 hours later. During the wait we were advised if we were not comfortable to go to a local Enterprise rental In New Braunfels Texas. When we got there expecting to be helped Cody Crawford a Enterprise representative laughed and said he couldn't help us unless we got the car to him. To go to the airport. We went to the airport only to our surprise Carly another representative told us we had to go to San Antino. As we are paying to have someone drive us to the Airport 6 hours into our 1st day of vacation the towtruck driver arrives at our condo. Our 3 grandkids crying because we are supposed to be at Schlitterbahn. We arrive at the airport and meet Jamal. Within 20 minutes he has us in a car. He was the picture of customer service. But our day was lost we can't get that time back and we had to pay to get to 3 locations before someone helped us. Very disappointing for a established company that has a comerical that states Enterprise will pick you up. That is not a true statement.

Desired outcome: I would like to be contacted and compensated.

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eddiesteelfoster
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Jul 13, 2023 2:20 pm EDT
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Enterprise booking said good to go and got reservation number Can i use debit card-yes. 45 minute drive to Enterprise N New Braunfels. We can’t you have card without phone bills , car insurance declarations page, or utility bills. I show insurance page—oh know we cant use that without comprehensive/collision. Very embarassing for this small business owner

Ed Foster. Wimberley Texas 512.757.0169

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Enterprise Rent-A-Car Disappointed with Enterprise Rent-A-Car's Cleaning Procedures at Spokane Airport

For the past few years, my family and I have rented vehicles from Enterprise Rent-A-Car at the Spokane airport for our annual vacation to Oregon. However, we have been disappointed with the condition of the cars we have rented for the past two years. Last year, the car was dirty both inside and out, and this year, the car was filthy outside and inside. Considering the high prices we pay for rental cars these days, we expect them to be thoroughly cleaned.

To make matters worse, both years we had a windshield that was so filmy inside that it looked like it hadn't been cleaned in months. We suspect that this was due to people smoking e-cigarettes or the air conditioning or heat blowing on the windshield. Two years ago, when we returned the car, the manager was kind enough to offer us a discount for the dirty car. However, this year, we rented a GMC SUV and didn't realize how bad the film was until we reached Oregon. The sun was coming at us from a different direction, and we were blinded while driving. We had to clean the inside of the windshield to be safe.

When we returned the car to the airport, the counter was closed, and there was no one to file a formal complaint with. We started calling and emailing, but no one reached out to us for several weeks, despite being told that district managers and other management would contact us. Finally, we chatted with a customer service representative on Enterprise's website, who gave us a case number. After that, we received emails from Enterprise apologizing for the problem but refusing to compensate us monetarily because we had the same problem last year, and they had already given us a discount.

We find it frustrating that Enterprise is not taking responsibility for the repetitive problem with the cleaning of their vehicles. If it happened to us two years in a row, we can only imagine how many other people are experiencing the same issue. We paid a lot of money for a four-day rental of an SUV, and we expect better service.

When we spoke to the manager, Mallory, at the airport, she told us that we should have said something before leaving Spokane. However, if the sun had hit the windshield in Spokane like it did in Oregon, we would have had the same problem. Mallory then offered us a discount for next year, but we have decided to take our business elsewhere.

In conclusion, we are disappointed with the management of Enterprise Rent-A-Car at the Spokane airport. We hope that they will take our feedback seriously and improve their cleaning procedures so that future customers do not have the same experience as us.

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Enterprise Rent-A-Car Unfair Charges for Non-Smoker: Enterprise Rent-A-Car Accused Me of Smoking Due to Air Freshener and Charged $200 for Fish Smell

Got a car from Enterprise Rent-A-Car, no problems getting it, no problems with the car, no problems returning it. An Enterprise employee came out, sat in the car and checked gas and mileage. He sat in the car for about a minute, checking everything out. We both walked around the car to inspect for damage, but there was nothing. He told me I was good, I'd get my deposit back and have a great day. Unfortunately, at least 4 hours later another Enterprise employee called me and said the car smells like smoke; they are charging me for it. This was December 2nd, I remember because a few hours after I dropped off the car, my aunt passed away. That call from Enterprise was the last thing on my mind at the time, so I hung up as soon as he finished talking. But I know exactly why they accused me of smoking is because I am a 21-year-old new driver; and I left a bottle of Febreze in the car that I had to buy since I bought some fresh fish from the market, I was starting a journey as a pescatarian.

A month or so later, I posted a review and someone contacted me to try to solve the issue. Ha! Update on their "customer service and conflict resolution", a manager did escalate my issue to someone higher up. When I explained to them that I don't smoke and had air freshener in the car because I went grocery shopping and bought fresh fish, she proceeded to tell me that the reason why I was charged was because the smell of a fresh fish was so bad that they had to get it professionally cleaned, which seems like BS, because they first said it smelled like cigarettes. Cigarettes and fish have two totally different smells. I feel like instead of admitting that because they saw air freshener and assumed I was smoking since I'm a young driver; they had to come up with some excuse to try to make them seem right. Or maybe that's their way of increasing funds they might've lost since the pandemic! Probably could've told them I farted and they would've tried to say I pooped in my pants! It's sad!

I'm fully aware raw, fresh fish from the market with the head still on it; it smells, but it's nothing a car wash or just rolling the windows down couldn't fix! There is no possible way the smell of salmon and bass could've possibly rendered a $200 cleaning fee, especially since I had it in a styrofoam cooler! I also went shopping the day before the car was due to be returned, there's no way it could have even been THAT bad still. Switched to Zipcar to do my biweekly fish shopping, NEVER had a complaint about the smell, and I've definitely left air freshener in a Zipcar a few times!

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Enterprise Rent-A-Car Enterprise Rent-A-Car: Nightmare Experience with Poor Customer Service and Communication

My experience with Enterprise Rent-A-Car has been nothing short of a nightmare. I rented a vehicle from their Hope Sound location and returned it well before my personal car was ready, just to be done with them. Little did I know, this was just the beginning of my troubles.

The first time Enterprise attempted to charge my card, they were declined. They called me and explained how much they were charging and why. I approved the transaction and transferred funds into that account for them to withdrawal. However, about a week and a half later, they proceeded to charge my card over $350, leaving me with a zero balance. I discovered this when I walked into a grocery store to purchase food and my card was declined.

When I called to question this charge, they stated that my insurance had stopped covering the rental and they had attempted to contact me and my insurance company repeatedly, leaving messages. However, I had no record of ever receiving any additional calls or messages from them. They then changed their story and claimed they were not able to leave any messages, that my phone just kept ringing. Geico, my insurance company, stated they did not receive any notification from Enterprise either.

Geico moved to immediately cover the cost and instruct them to refund me. I was informed the funds would be returned in 24 hours. However, the following day, I was still left with a zero balance. After hours on the phone back and forth between myself, Geico, and Enterprise, they said they were busy yesterday, they will release the funds today but now it's Thursday evening so I may have to wait till Monday to receive my money back.

At this point, I am beyond furious. I have no money for food, my son's diapers, or gas, and I have now accrued fines from the bank for reaching a zero balance. When I explained all of this to Enterprise, they stated that it is not their problem, they had every right to take my money. When I countered back with not before completing due diligence with myself and my insurance, their response was that they tried and I must not have had service or my phone carrier must have been experiencing issues that day.

I spoke to the manager at the Bayshore office, Stuart office, and corporate. They all treated me like I was the one out of line. When I finally lost it after two days of this back and forth, they became offended and acted as though they had been bending over backwards to accommodate me.

I requested copies of all the records showing the charges, supposed calls, and memos on the messages left. However, I was told that they are unable to provide me with any of that. It seems that Enterprise as a whole is a greedy, lazy place. They push the blame off on anyone rather than just acknowledging their issue and resolving it quickly.

In conclusion, I would not recommend Enterprise Rent-A-Car to anyone. Their lack of communication and customer service has caused me nothing but stress and financial hardship.

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Enterprise Rent-A-Car Unprofessional and Sneaky Business Practices by Enterprise in Oviedo, FL

Last December, I was in a car accident where I was hit from behind. It took a while for the other person's insurance, State Farm, to finally agree to pay for the repairs on my car. I had to take my car to Caliber Collision in Oviedo, FL, and State Farm was supposed to reserve a rental car for me. However, they didn't call it in, so I had to set up a reservation myself. The folks at Caliber were nice enough to help me out and make the call.

Since I was also injured in the accident, I have a lawyer who helped me arrange the rental through State Farm. When I picked up the rental car from Enterprise, the gentleman there advised me to take additional insurance in case I got into another accident. I already have full coverage, but he talked me into it. He told me the rental was for three days, from May 6th to May 8th, so I only authorized the additional insurance for those three days. I had to put down a $50 deposit, which I was told I would get back once I returned the car. I signed the contract and was asked to return the car with a full tank of gas, which I did.

When I dropped off the car at my daughter's home in Winter Springs, I called the Oviedo office for Enterprise to ask about the deposit. They told me it would be credited back to my bank account within 2-3 days. However, I kept checking and didn't see the credit. Enterprise extended the rental because my car wasn't ready until May 11th, so I had the rental for three extra days.

Last Friday, I noticed a charge of $15.97 from Enterprise on my bank account. They didn't credit me the $50 deposit, but instead charged me for an additional three days of insurance, which I never authorized. I called Enterprise's main number and was told that a "Special Area" handles these complaints and situations. I spoke to Job, Nichole, and Chris, but still haven't received a refund or a call back.

I am very disappointed with Enterprise's unprofessionalism, poor customer service, and sneaky business practices. They charged my bank account without my permission, which is unacceptable. I have given them a chance to resolve the issue and satisfy the customer, but they have failed to do so. I will now have to contact my lawyer to handle this matter.

In conclusion, I would advise others not to give Enterprise their bank or credit card information because they may charge you without authorization. This is the Enterprise office in Oviedo, Florida.

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Enterprise Rent-A-Car Terrible Experience with Enterprise Rent a Car: Unreliable and Heartless Customer Service

On the 23rd of November, my sister-in-law rented a Dodge Caravan from Enterprise Miami Lakes branch for our family Thanksgiving vacation trip to North Carolina. We were a group of five, including my elderly mother-in-law with special medical needs. We started our journey at around 10 pm on the 24th of November. After traveling for about two hours, we noticed a rattling noise coming from the right rear side of the vehicle. Initially, the noise was not too loud, but it gradually got louder, and we realized that there was an issue with the rear end springs or shock absorber system.

We immediately contacted Enterprise Road services to report the issue. Unfortunately, it was late at night, and the best they could do was to tow the vehicle to the nearest hotel/motel. We had to stay there overnight at our expense since their rental program did not cover any other accommodation. The other option was to wait until the next morning and contact the nearest Enterprise branch when they opened for business at around 8 am to have the vehicle replaced with another similar one.

We decided to continue our journey, driving extremely slowly. The next morning, we contacted a local branch in Georgia, but they had no vehicle inventory to exchange our damaged one. All they had were reserved vehicles. We then called customer services, hoping for a solution. However, they only advised us to go to Savannah's airport help desk and ask them to replace our van.

After driving for over 20 minutes out of our way, we arrived at the airport, only to be told by the girl who came to our "help" that all they could do was to exchange the van for a smaller car. This was impossible since we needed space for five adults and luggage. We were left stranded with no solution in sight. Fortunately, we noticed a nearby Budget Rent a Car booth where we were able to rent a vehicle that met our needs. However, we had to pay more than expected out of pocket expenses since we had to return the vehicle back in Miami.

Enterprise Rent a Car company acted unprofessionally and heartlessly. They were not sensitive to our needs, and it was disappointing to see how an international company like Enterprise could not accommodate a client by just replacing a damaged vehicle provided by them. It was a frustrating experience, and we would never use their services again. Their customer service was poor, and they are simply a rip-off.

In conclusion, I would advise anyone to avoid using Enterprise Rent a Car services at all costs. They are not reliable, and their customer service is terrible. It was a terrible experience, and I would not recommend them to anyone.

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Enterprise Rent-A-Car Terrible Customer Service: Enterprise Lithia Springs, GA - 1 Star Rating

I'm giving this place a 1-star rating, but honestly, I wish there was a "0" option. I've rented from Enterprise before, but this time was a complete disaster. The customer service was terrible, from the agents to the manager (I think her name was Suzanne or Susan) to the Area Manager, Dustin, at 524 Thornton Rd, Lithia Springs, GA. I rented a car for a week and then extended it twice, all in the same car. When I returned the car, I didn't get my deposit back. They told me it was used toward the rental, but each time I extended the vehicle, I paid with the card on file. So how could my deposit be used toward the rental when my card was charged each time? Dustin told me that someone authorized my card, but he couldn't go back in time to fix it, and I wouldn't be getting my deposit back. When I asked for the next person in charge, Dustin refused to give me that information. When I called back and spoke with Suzanne (or Susan), she gave me a number for Anthony P., who was supposed to be over Dustin, but it turned out to be the billing inquiry number that's on the invoice. I called 565 and was told my deposit would be refunded in 24 hours, but it never came. When I called again, the rep gave me the same story and wouldn't look into my account. I asked to speak with someone higher up, and I did speak with someone, but I forgot his name. He seemed sincere and said he would send an urgent email to the Area Manager and someone would call me back, but I'm still waiting. I called again a couple of days later and had to repeat myself for the 10th time. There were no notes in the system from any of my previous calls. I called again and was asked for a reference number, which I never got. The rep said she would send an email, and someone would call me back, but nothing has been done. My issue was never resolved, and I never got a satisfactory answer from anyone. Customer service is everything, and Enterprise has lost me as a customer forever.

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Enterprise Rent-A-Car Enterprise Sold My Rental Car & Overbooked Replacement - Terrible Experience!

This was a terrible experience. My insurance company assigned me to Enterprise after I got into an accident. When I arrived, there were other customers waiting and it was almost closing time. I had to wait for about half an hour after the time they told me to come in. Finally, I was able to get a car and I thought everything was going to be okay. But I was wrong. On the third day of my rental, I received a call from Enterprise telling me that they had sold the car I was in and asked me to bring it in to switch vehicles the next day. I work as a teacher in Idaho Falls, so I scheduled an appointment with the rep for 3:30 pm so I could just swing in after school and head the 50 miles back to my home.

On the day of the scheduled switch, I got a message while I was teaching. "Could I possibly come by at about 5:30? There might not be a car to switch into if I showed up before then. Remember, they issued me the car that was to be sold (and was told to check back in a week if the insurance was not sorted yet). THEY sold the car. THEY called me to switch. THEY made the appointment to swap cars. So I sat around my school for an extra hour and and half, filled the tank to the level it was when I picked up the car (which was NOT full) and headed in to finally get this sorted out.

When I arrived, they went out to check in the car and set me up with the new rental. When the rep returned, he informed me that they had made an "error" and overbooked. Would it be possible that I try top make the switch another day? Or I could wait until closing and "Maybe" they could scrape up something for me. So off I went, in the same car, still allegedly sold and for my trouble all I got was a sheepish "just bring back the car whenever its convenient for you".

It is understandable that there was a bit of hassle to get me the car on the day of my accident. I understand that. It is unbelievable that a company would have the audacity to sell a car that is still in service AND ask a customer to go out of his/her way to come in and change because of that mismanagement or miscommunication AND then not even have a car available at the time of (really the day of) the appointment that they made with me. I am sure the selling of the vehicle is a cooperate operation so there is a management/issue there. But the local unit bears complete responsibility for not reserving me a replacement vehicle and rescheduling for nothing.

It is an absolute pleasure for me to share my story in every forum I can find so maybe I can spare someone else the nightmare. NOTHING proactive happened from a customer service standpoint. Anyone can react (poorly). But I guess I can't fault Enterprise for allowing such poor service at a local level... just following the example of the mothership. I hope that Enterprise will take steps to improve their service and prevent this kind of situation from happening to other customers in the future.

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Enterprise Rent-A-Car Unsatisfactory Experience with Enterprise Car Rental: Lost Wallet and Stolen Cash

I recently rented a vehicle from Enterprise Car Rental on Tuesday, June 18th for my trip from Chicago to Atlanta. Unfortunately, I was not satisfied with the Chevy Equinox that was assigned to me, so I requested a different vehicle. However, my personal belongings, including my wallet, were already loaded into the Equinox. The Enterprise associate transferred my belongings to a Nissan Murano, but unfortunately, my wallet was left inside the Equinox and was rented to someone else. The person who rented the Equinox drove off with my wallet, which contained all of my cash for the trip, totaling about $860.00.

When I realized that my wallet was missing, I immediately returned to Enterprise and reported the incident to a manager and the personnel who did the vehicle switch. I was told that the customer who rented the Equinox was a frequent renter, but Enterprise could not contact him due to company policy. I pleaded with the staff for hours, but they told me that the customer denied having my wallet in his possession. I was given a personnel to go through my personal items to ensure that I did not have the wallet, but I was told that there was nothing they could do for me.

At this point, I asked to make a report to the airport police department and was provided with a web address to do so. I left the airport without any money and was unable to check into a hotel until the evening of the next day when my bank sent new cards to me. I slept in the rented Murano until then.

Late in the evening on the same day, a lady called me from the lost and found to say that the Enterprise customer said he found my wallet on the back seat. However, when I returned to the airport on Sunday evening to pick up my wallet, I discovered that all of the cash inside had been removed.

I am writing this review because Enterprise knows the customer who took my cash from my wallet but has refused to reach out to him. An Enterprise associate transferred my belongings to a different vehicle and left my wallet behind in the switched vehicle. The customer who rented the Equinox initially denied having my wallet, but later said he found it. I was not treated like a customer on that day, and I have been an Enterprise customer since 2004. If this customer returned my wallet with the cash in it, then someone in Enterprise must have removed the cash. The truth will never be known if the company continues to hide this customer.

Up until today, Enterprise has refused to address this issue and refused to disclose who took my money. I was not treated fairly, and I am extremely disappointed in the way this situation was handled. I hope that Enterprise will take responsibility for their mistake and make things right.

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Enterprise Rent-A-Car Terrible Experience with Enterprise Rent-A-Car: Abusive, Unprofessional, and Refused to Rent to Me

Enterprise Rent-A-Car is the worst car rental agency out there, hands down. They don't seem to care about losing customers and refuse to rent to so many people. I had a terrible experience with them recently. My car was totaled on 8/22 and the person who hit me had Geiko. They took four months to give me my money, which was a nightmare. So, I went through my insurance company to look for a car. I called one Enterprise rental and they gave me a very hard time. They yelled at me and said they would call me back in five days, but I never heard from them for three days. When I called again, they found fault with me for calling and accused me of swearing at them, which I never did. They swore at me using some pretty vile language. I finally gave up and my insurance company went through Hertz, which was no problem at all.

Later on, I needed a car to go to my mechanic who is an hour away. My insurance company and I talked to Enterprise and they set me up with a car. They even called to remind me and told me they would be at my mechanic's location to pick me up. But when I got to Enterprise, they refused to give me a car. They said I was on their no rent list, which almost everyone seems to be on. I don't know how they make any money. I was stuck there an hour away from home with no car and it was pouring outside. The girl at Enterprise wanted me to wait outside and figure out what to do. It was all about power and very abusive.

Thankfully, my insurance company got me a car from Hertz who came to get me and took care of everything. The girl at Enterprise called her boss to see if she could rent to me and argued with me profusely in the meantime. She accused me of lying and said she didn't believe that I was sworn at by Enterprise. She even accused me of swearing at multiple locations when I only called one. She was on her cell phone texting most of the time and didn't seem to care about what was going on. She then told me that her manager called back and said he would not rent to me, but she never got a call or text, or at least she never told me about it.

Enterprise Rent-A-Car is a vile and disgusting company that doesn't care about customers. They apparently have no self-respect and have to beat up on customers to feel good about themselves. The girl at Enterprise told me I was unprofessional, but she has never dealt with me in my profession. She was the one who was supposed to be professional since I was the customer. They are abusive narcissists who should be out of business. She even told me that she knows everyone in the Utica, New York and Syracuse, New York locations and no one would talk to someone like me. Really? She looked 20 and was their manager, which could be part of the problem.

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About Enterprise Rent-A-Car

Enterprise Rent-A-Car is a globally recognized car rental company that has been in operation since 1957. With over 7,600 locations in more than 85 countries, Enterprise is one of the largest car rental companies in the world. The company's headquarters are located in St. Louis, Missouri, and it is a subsidiary of Enterprise Holdings, which also owns the National Car Rental and Alamo Rent A Car brands.

Enterprise Rent-A-Car is known for its exceptional customer service and its commitment to providing affordable and reliable transportation solutions to its customers. The company offers a wide range of vehicles, including cars, trucks, and vans, to meet the needs of both personal and business travelers. Whether you need a car for a weekend getaway or a van for a cross-country road trip, Enterprise has you covered.

One of the unique features of Enterprise Rent-A-Car is its "We'll Pick You Up" service. This service allows customers to be picked up and taken to the rental location, making the rental process more convenient and hassle-free. Additionally, Enterprise offers a variety of rental options, including one-way rentals, long-term rentals, and even luxury car rentals.

Enterprise Rent-A-Car is also committed to sustainability and has implemented several initiatives to reduce its environmental impact. The company has a fleet of fuel-efficient vehicles and has implemented a paperless rental process to reduce waste. Additionally, Enterprise has partnered with organizations like the Arbor Day Foundation to plant trees and promote sustainable practices.

Overall, Enterprise Rent-A-Car is a reliable and customer-focused car rental company that offers a wide range of vehicles and rental options. With its commitment to sustainability and exceptional customer service, Enterprise is a top choice for travelers around the world.

Enterprise Rent-A-Car Customer Reviews Overview

Enterprise Rent-A-Car is a highly reputable car rental company that has been in operation for over 60 years. The company has a strong presence in the United States and operates in over 90 countries worldwide. Enterprise Rent-A-Car has received numerous positive reviews from customers who have used their services.

One of the most notable positive points about Enterprise Rent-A-Car is their exceptional customer service. Customers have praised the company for their friendly and helpful staff who go above and beyond to ensure that their needs are met. Additionally, the company has a wide range of vehicles to choose from, including economy cars, SUVs, and luxury vehicles.

Another positive point about Enterprise Rent-A-Car is their competitive pricing. Customers have reported that the company offers affordable rates, especially when compared to other car rental companies. Additionally, the company offers various discounts and promotions, making their services even more accessible to customers.

Enterprise Rent-A-Car has also received positive reviews for their convenient rental process. Customers have reported that the company's online booking system is easy to use and that the pickup and drop-off process is quick and efficient. Additionally, the company offers a variety of rental options, including one-way rentals and long-term rentals.

Overall, Enterprise Rent-A-Car is a highly recommended car rental company that offers exceptional customer service, competitive pricing, and a convenient rental process. Customers can trust that they will receive high-quality service when renting a vehicle from Enterprise Rent-A-Car.
How to file a complaint about Enterprise Rent-A-Car?

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2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as photos, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the credibility of your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Enterprise Rent-A-Car or other users who may offer advice or share similar experiences.

Overview of Enterprise Rent-A-Car complaint handling

Enterprise Rent-A-Car reviews first appeared on Complaints Board on Dec 21, 2006. The latest review Not owning up to their mistakes! Treated like a criminal was posted on Apr 6, 2024. The latest complaint Charged for a rental that was paid for by an insurance company was resolved on Mar 16, 2024. Enterprise Rent-A-Car has an average consumer rating of 4 stars from 944 reviews. Enterprise Rent-A-Car has resolved 725 complaints.
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  1. Enterprise Rent-A-Car contacts

  2. Enterprise Rent-A-Car phone numbers
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    Direct Dealer Program
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  3. Enterprise Rent-A-Car address
    600 Corporate Park Drive, Saint Louis, Florida, 63105, United States
  4. Enterprise Rent-A-Car social media
Enterprise Rent-A-Car Category
Enterprise Rent-A-Car is related to the Vehicle Rental and Leasing category.

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