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Hertz Customer Care Service

The Hertz Corporation

999 Vanderbilt Beach Rd Fl 3
Naples
Florida
United States - 34108-3508

Customer Support Phone Numbers

Phone:
+1 800 654 3131 4 2
Work days:
Mon7:00 AM - 8:00 PM
Tue7:00 AM - 8:00 PM
Wed7:00 AM - 8:00 PM
Thu7:00 AM - 8:00 PM
Fri7:00 AM - 8:00 PM
SatClosed
SunClosed
 

Hertz Complaints & Reviews

Hertz Car Rental / Unauthorized credit card charges

Ka
Kathy Cruz on Feb 21, 2017
Hertz car rental booked thru AAA Auto Club for a compact car to be p/u at west Jericho in Smithtown NY. After we return and paid for the rental my Credit card was charged over one hundred dollars for a traffic infraction. Since we did not incur any tickets or toll problems we refused to...

Hertz / Unethical behaviour/sales tactics

Kc
KCallis on Feb 20, 2017
Jan 26, 2017 I made a Hertz reservation through Hotwire for a "full size" car that would hold 5 people, 2 large suitcases and 2 small suitcases and paid $445.30 USD. I was told by a Hertz mgr at the Houston airport over the phone that day, that the GPS would be extra and that would be...

Hertz / Customer service

La
Latonya Parnell on Feb 20, 2017
I reserved a rental car almost a week before my reservation I was then called the day of the reservation to tell me they had no cars available for me an they will call me at 12pm which I never received a call so I then I called them after work about 2 hours before my pickup time they tell...

Hertz / Hertz on indiana ave in riverside, ca

Ke
Kelley Mak on Feb 16, 2017
Customer beware! Went to just pick up a friend yesterday, at first I passed up the driveway, there was only one entry and one exit. Upon entering there is absolutely no where to park... And it's a one way driveway on a very large and busy 4 lane street. There are no signs anywhere to let...

Hertz Rent A Car / Billing

St
Stacybaby on Feb 16, 2017
I returned a car on 2/15/17. When I arrived there was no one in the office this was at 9:30 am. I waited for about 20 minutes for some one to show up. When she did she was rude and barely talked to me. She asked me if I wanted to have the amount billed to the card on file or to a different...

Hertz / Loyalty program / hertz card

Pe
Peter Thygesen on Feb 15, 2017
Hi, We are renting cars for our branch in Thailand from Hertz Thailand now for several years. I have asked for a Hertz Card so we can benefit from the loyalty program when traveling around the world but Hertz Thailand just answer that they cant supply any Card and they are not a part of...

Hertz / Unauthorized credit card charges

Ti
TIna Ashworth on Feb 13, 2017
I rented a car on 12/12/16 and nothing was explained to me at all especially about tolls or the policy, the guy was very quiet and didnt really speak until he handed me the keys and the only thing discussed was the walk around for scratches prior to driving off. I turned the car back in on...

Hertz / Fines in uae

Sa
Sage Ball on Feb 13, 2017
I rented a Hertz car in August 2017. In October we were informed by the Al Ain branch that we owed a total of 4256 AED for six fines that occurred in August. This information came in one email dated Oct 16. There was no supporting evidence to prove that we owed any money apart from the...

Hertz / Service fraud

Mi
mibaddebbie on Feb 3, 2017
Picked up car 1-24-17 at Lihue' airport. Res:H05836535C5/V7PHOL/R RR 100412233 Robert Carnahan This agent Lonnie was as nice a pie while she was jamming the high priced insurance to us! Flirting with the guys. Wouldn't even make eye contact with us when questioned directly about price...

Hertz / Car rental

Jo
JoeLi on Jan 31, 2017
Hertz drivers apparently do not work until 830am, so they could not offer pickup and delivery service for our 8am rental they promised was offered. They told us we could take lyft/uber and they would reimburse us for the charge. We returned the car, and Don then told us that they could not...

Hertz / Prepaid reservation not realized

Ph
Phreijnen on Jan 28, 2017
Dear Hertz, Yesterday I prepaid rented a midSize car via my gold member hertz app. Pickup and return point was LAX-airport today (01.27.2016) Upon collecting my car today I found out at the check out booth that my rental price was much higher than agreed. I told the booth man and showed...

Hertz / Car rental

Ni
Nija Hicks on Jan 20, 2017
Nija hicks 803-645-1257 Rr# 655513876 I rented a car from hertz on york st in aiken, sc on 1/18/2017 for $45.10 which was prepaid. I was told that a $200 hold would be placed on my debit card and returned as soon as I returned the car on 1/19/2017. On 1/19/2017 I returned the car within...

Hertz / Car damage claim

Sa
SarahKSaunders on Jan 19, 2017
On Thursday 12 January 2107 I received a letter in the mail requesting I pay a large amount of money to Hertz for my personal car damaging a Hertz rental car. There was no information on the letter about the apparent incident except for the date and the 2 cars registration numbers. I knew...

Hertz / Hertz clerk and misrepresentation issues

Je
Jermamale Sanders on Jan 19, 2017
On January 18th I had a car reserved to be picked up at Corpus Christi Airport. When I went to the Hertz Rental desk to pick up the car, the woman took my driver's license and my husband's. She said we would have to pay $13.00 per day for my husband to be listed as an additional driver...

Hertz / Theft

Ca
Cassandra J Bartlett on Jan 17, 2017
Terrible service from day 1! I had a rental car for 4 months due to a recall on my daily vehicle. Hertz started charging me a daily rate of $36 when they messed up the contract with the car dealer, then refused to refund the charges. I returned the car and left a security key fob attached...

Hertz / Rental car

Ch
Charles Balka on Jan 16, 2017
I rented a Hertz car through a third party and arrived early to pick up (was able to get earlier flight). However, it does not pay to be early. Your attendant (or your inflexible policy) did not allow a two hour early pick up. If I returned it two hours late, I would get charged extra, so...

Hertz / Release of on hold fee

Do
Dontrentfromhertz on Jan 16, 2017
Rental # 590770095. Hertz put $230 On Hold. Returned car on Dec 21, 2016. Told funds would be released in 24-48 hours. On Jan 4, 2017 funds not released. Told to call my back provide them with #936576 per idrissa Thiam. Jan 16, 2017 my bank still hasn't received notification from Hertz to...

Hertz / Very poor customer service

Mj
m_j_k on Jan 14, 2017
have had following problems with hertz in Dallas and Midland 1) making a reservation seems pointless. They never seem to have the car you book. During my last stay I had 3 cars. Not one of them was the car I originally reserved. 2) for the second time in two months a car needs maintenance less than...

Hertz Corporation / Deletion and suspension of membership hertz corporation

Gi
Gillian Cox on Jan 10, 2017
File# 1104270 I am sending this complaint to John P. Tague (CEO) Hertz and James D. Tuton (CEO) American Traffic Solutions CC: Robert Clark of Back Office Services On January 3 2017, Robert Clark suspended my services without provocation. Hertz Corporate Office reversed $180 traffic violation...

Hertz / Company

Me
meme on Jan 9, 2017
On 12/16/2016 I rented a car from hertz in Garden CA and brought the car back on 1/9/2016 hours for the location say 7:00 to 1800 which I was there by 7:30 and you guys didn't arrive to almost 8 made me late to my job 2 hours do to the false advertisement in your door put me in bad...

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