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Hertz Customer Care Service

The Hertz Corporation

999 Vanderbilt Beach Rd Fl 3
United States - 34108-3508

Customer Support Phone Numbers

+1 800 654 3131 29 18
Work days:
Mon7:00 AM - 8:00 PM
Tue7:00 AM - 8:00 PM
Wed7:00 AM - 8:00 PM
Thu7:00 AM - 8:00 PM
Fri7:00 AM - 8:00 PM

Hertz Complaints & Reviews

Hertz / Waiting for a rental car in the Tampa airport

Heather amderson on May 27, 2017
I am a planner and being such a reserved a rental car from your company today. I thought that when you reserved a car your wait time should be let's see 15 minutes maybe 20. I am now going on 45 minutes with several groups of people ahead of me waiting. The woman next to me sitting on the...

Hertz / Hertz bus shuttle to airport

Taska on May 26, 2017
On 5/26/2017 around 5 am the shuttle bus taking passengers from hertz to airport terminal was involve in accident. The bus driver hit an incoming van as he was pulling out from the terminal. The accident caused passengers to fell out of the seats. I was sitting in the front seating area...

Hertz / Overcharges

Ashton Barter on May 26, 2017
Rented a car at Vancouver International Airport on May 17th 2017. They were fully aware that I had a dog with me. Was told I owed about $57 and would be charged upon return of the vehicle. When I return it on the 23rd, they tell me that because there was dog hair on the seat there would be...

Hertz / Over Charges

Francis Goh on May 26, 2017
- Rental Agreement RM3480, final charge me RM3830, i called them they said RM350 is deposit will refund to me. - second month also charge me RM3830, also said is deposit. - i return car and ask for refund deposit (Rm350x2 months), they ask me to call PIC, so i called PIC (En Azwan) he ask me...

Hertz / rental not available

Tim Eason on May 24, 2017
On May 23, 2017 I dropped off my car at Kelly Grimsley Collision Center in Odessa, TX for repair. A rental was arranged by Alliance Insurance with Hertz in Midland TX, they were to pick me up at the repair facility at 0830. This was arranged with a Hertz representative on May 17, 2017. My...

Hertz / being able to reserve a car on a debit credit card

Sharon Ellis on May 24, 2017
My son is in the army serving this country and he can't even get home for memorial day weekend. He is 19 and cannot rent a car from your company because you won't accept a credit debit card from his bank. Even if the bank confirms the funds are good in his account. Really I am led to...

Hertz / bad customer service

Patrice L. Pennington on May 23, 2017
Hello my name is Patrice Pennington. Spoke with Crystal @ the South Holland location informed her the tire light came on today. She tells me I am responsible. I've rented from Hertz on more than one occasion and never had a bad experience until now... My next step is notify my LegalShield...

Hertz / charges, authorizations, and not following their own policy, and im a gold plus rewards member

Jason Moreira on May 23, 2017
I reserved a vehicle which i was more than qualified to rent and they accepted yet over charged me for upgrading a vehicle in fact i was downgrading i was so upset i drove the vehicle back to that location demanding the charge fixed to which they complied i had another reservation for the...

Hertz Car Rental / unethical behavior, over charging for damage during rental

Deborah Prieto on May 23, 2017
Date of Incident: 5/02/2017 Client # : 299266262 While we were on vacation in Germany, we rented a car from Hertz. We stopped at a rest stop and when we cam out there was a dent on the fender above the wheel on the driver side of the car, and scratches on the lower part of bumper by the...

Hertz / unhappy customer service

Meltem Guner on May 22, 2017
Dear Sir/Madam, We have rented a car in Hertz Chios Station on 19 of May 2017. We filled all document in the office and the car key handed over to us. - no one showed a car to us, no proper hand over. On the 20 th of May 2017 when we back the car they found some slight scratches on the...

Hertz / car rental

Andra Mateescu on May 20, 2017
Hertz is running a very devious scheme. The car left me twice in the midddle of the road because of a flat tyre. You are not providing spare tyres so that you can charge people when an unfortunate event happens. Car rental record 179149692. Furthermore, I got an estimate of costs when I...

Hertz / car rental in rome, italy

8121 on May 20, 2017
My rental record number is 340960443 Please note that I had rented and paid for an automatic car. I received a fiat and was told by the hertz agent that it was automatic. My husband drove the car out of the rental office. It was semi automatic. However, I can not drive that type of vehicle...

Hertz / car hire heathrow airport london england

Allan Ralph on May 19, 2017
we are in so much distress as we are in Germany having a holiday from australia and have been robbed of all our cards cash and licences. we have booked and paid for a hire car with hertz heathrow from 28th may to 27th june. but they will not accept a copy of our licence. We do have our...

Hertz / car rental invoice no 78/1116534

jklingman on May 19, 2017
Dear Hertz, I had a very unfortunate experience yesterday, May 18. While visiting Coimbriga Roman ruins site near Coimbra, my suitcase and daypack were stolen from my Hertz rental car. There was no damage to the car. When I rented, the agent explicitly warned me against leaving anything...

Hertz / customer service flaws, over and unnecessary charges, holding deposit money as well as discriminatory practices.

Andrew,cj on May 19, 2017
On May 15 2017 my wife and I went to the Hertz located on Monument Blvd in Concord California. Having a reservation pre set we expected to be at the location no longer then thirty minutes, unfortunately the time came closer to a hour, after arriving before our expected pick up time. The...

Hertz / rental car availability, air quality in car

DW2017 on May 16, 2017
I reserved my rental car, and paid in full for the rental three weeks before arriving at my destination. On Friday May 12, 2017 I flew in at the Niagara Falls airport. I was supposed to have a car ready for pick up at 10:00 a.m. When I arrived at the Hertz desk, they said they were all out...

Hertz / driver of hertz rental car involved in hit and run accident

Darlene Bell 815 on May 16, 2017
One of your vehicles was involved in an accident on 4-27-2017 on the 6600 block of Musgrave St. The vehicle was a Toyota plate #HNH4511. I have already filed a claim #8B574954699145. A representative came out and took pictures if my car a 2003 Acura. I spoke with representative Connor...

Hertz / i rented a vehicle for uber use purposes, and was given a vehicle with improper registration info.

Damaris Davila on May 15, 2017
I came to pick up a vehicle reserved for today, 1/15/17. I rented the vehicle for Uber use. I went to the Uber hub to register the vehicle, and I was told that the plates were under a Chrysler, and I have a Hyundai instead, which has those plates. So, I wasn't able to use it for work...

Hertz / hertz istanbul ataturk airport office

AOT on May 15, 2017
Dear Sir/Madam, Unfortunately I had a bad experience in my rental in Istanbul. I have been renting cars for 10 years all around the world. For the first time I rented a car (prepaid) but in airport office I couldn't find the car I rented but another car. My reservation number ...

Hertz / rental car breakdown

Robert Leon Putnam Jr. on May 13, 2017
5/12/17 Have a rental car through their Ubar Rental program. The car needed jump starting back on 5/9/17. I called roadside assistance and they had AAA come out and test the battery and jump start my rental car. The battery had a bad cell. And suggested I take the car back to Hertz for an...

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