Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
Hertz Logo

Hertz Customer Care Service

The Hertz Corporation

999 Vanderbilt Beach Rd Fl 3
Naples
Florida
United States - 34108-3508

Customer Support Phone Numbers

Phone:
+1 800 654 3131 60 34
Work days:
Mon7:00 AM - 8:00 PM
Tue7:00 AM - 8:00 PM
Wed7:00 AM - 8:00 PM
Thu7:00 AM - 8:00 PM
Fri7:00 AM - 8:00 PM
SatClosed
SunClosed
 

Hertz Complaints & Reviews

Hertz / unethical behavior

Sa
Saundra Ponds on Sep 19, 2017
Picking up the rental from the Fort Lauderdale airport was fine. I was in Miami from Atlanta to check on my property that had been impacted by hurricane Irma. I chose a cargo van to assist me. I had no issues with the van, it was what I needed to accommodate my needs. Before returning the...

Hertz / reservation not honored

Mp
MPleitez on Sep 18, 2017
Confirmation No. 10821824462 for a standard medium car on 09/15/2017. The location person in charge did not have a rental car for me at the time of pickup. He was rude and non-courteous, stopping abruptly my conversation and not willing to help me at all. I had vacation plans and time i...

Hertz / won't return my belongings

Bn
BNF91 on Sep 18, 2017
My names Brittney Francisco, my husband Joshua Helton rented a car from you guys last month. Well during that rental he ended up getting arrested and the car was towed. So I did the right thing and called and let you guys know were it was and what not. Now here is my problem. When renting...

Hertz / placing a customer safety at risk due to bad service

He
hertzlousyservice on Sep 17, 2017
My daughter landed at the Dallas/Fort Worth airport and rented a car from Hertz. She drove 10 to 15 mins away from the airport and the car quit. She was able to pull off the exit and called the company for assistance. Instead of Hertz bring her a car. They told her to try and drive the car...

Hertz / rental

Bw
BWessely on Sep 15, 2017
I had a 2 week rental in Germany. I dropped the car at 8am and had prepaid in full. Then they charged a slightly different amount AND added an extra day indicating a late return with a 10am dropoff. They also indicated that I added a scratch to the car. I was able to find the paperwork by...

Hertz / receipts or copies not offered when signing or making a change to a rental agreement

Ho
hollisterbanister on Sep 15, 2017
I recently rented a vehicle through my insurance company due to flood damage to my vehicle from Hurricane Harvey. Upon accepting the rental, I also accepted the additional PDW charge of $12.99 per day. When I decided after a couple days that I did not need this extra coverage, I was told...

Hertz Car Rental / deposit return

Su
Suzanne Harmer on Sep 14, 2017
Hello, As I mentioned this Hertz rental car was booked on the Hertz US website for which I received a quote - $894.00. When we arrived at the Hertz in Cabo San Lucas they jacked the price to $1, 536.32. Due to the language barrier I was not in a position to argue. Then they charged me an...

Hertz / rental record #804827855 in ireland

Rc
RCSchultz on Sep 14, 2017
I had a most unsatisfactory rental with Hertz in Ireland. I had reserved a car H33003330C3 on line including GPS at a cost of 528 euros. Upon arrival I elected to add insurance including tyre coverage. Hertz did not have a GPS vehicle available and charged me a 250 euro upgrade. Also...

Hertz Rent A Car / fraudulent charges on my credit card

On
Onkar Dhunna on Sep 14, 2017
I rent a car as my car involved in accident and at body shop. I have my own insurance and deductible coveredthrough insurance company. Hertz charged me $ 191 for dedudctible protection plan which i even donot needit. plus the copy of agreement they gave me does not have initial on it. When...

Hertz / overcharging for car rental

Mb
m_brady on Sep 14, 2017
I rented a car in Belfast airport on 3 September, returning it on 8 September. When I got it, the rental record (2166205960) showed a cost of £125.60, taking into account the voucher I had of £102. Since we were adding a driver, this seemed reasonable, and we were buying petrol for £48.60...

Hertz / rental car

Ci
Ciante2 on Sep 13, 2017
I received horrible service from the Hertz shop on Essington Avenue!! They did not put me in the car I should have been in and the service was HORRIBLE!! I have attempted to call several numbers to file a complaint against that Hertz location!! I had to call the insurance company back to...

Hertz / price of car rental and fuel charge

Su
Sue hoisington on Sep 12, 2017
My 24 year old son flew from MSP to Dallason 9/10/17. His connecting flight to Lubbock Texas was cancelled. He called me in a panic as he needed to get back to school. I encouraged him to go to Hertz as I have been a gold member for a number of years and I trusted that he would be treated...

Hertz / rude people everywhere

Hd
Hdownard on Sep 12, 2017
I went to return the car and was surprised to find that they were already closed (early). Left the car but took keys (no drop box) and called customer service. They told me to hold onto the keys until the area manager contacted me. This was a wed. By the weekend I had not heard from him so...

Hertz / car rental add-on cost unexplained / charged petrol for broken car

Be
Bernd Lotz on Sep 12, 2017
When we picked up the car on arrival at Frankfurt Airport on 17 June 2017 (after 22 hour journey, Rental contract 29/0713275) we were asked whether we wanted to register a second driver. Considering the practicality, we agreed, however the agent at the rental desk did not explain the...

Hertz / past rental - charged way too much money.

Ka
Katherine Maheu on Sep 11, 2017
When we arrived in Charlottetown, Bob and Ethan were getting the luggage so I went in the line to do the car stuff. When she said it was in Bob?s name, I asked her if we could get it all done and he could just sign for as he has never done this before. She said sure. Almost immediately she...

Hertz / abusive service employee at frankfurt, germany airport

Ap
A Petzi on Sep 10, 2017
Complaint against an employee at Hertz, Frankfurt am Main, Airport Hertz Employee Name: DA COSTAL Date: 9/10/2017 Earlier today, September 10, at 3:00pm, we returned our rental car to the garage at FRA Airport. There was a lot of construction going on at the airport and it took u...

Hertz Car Rental / toll issues/platepass

El
Elaine White Klein on Sep 9, 2017
I rented a car at FLL in July 2017. I did not travel on any highways requiring toll payment. However on July 18th when I tried to avoid heavy traffic, I cut over to the beach on the Broad Causeway. I saw a sign that said toll, but there was no place to stop and pay. I contacted Hertz when...

Hertz / rental vehicle

Da
Da#1BossLady on Sep 9, 2017
A Rep from Hertz setup my reservation for 9am today, I asked her do they have any rental car she said YES we have plenty. To my surprise, I get to the location at 9330 Broadway and Demetri Stafford tells me I have to wait, he asked me did I call today I told him no, my appointment was at 9...

Hertz / hertz rental car

Tt
Ttasha Fink-Shumwwayy on Sep 9, 2017
On August 22, 2017 at 12:52AM I rented of a prepaid Mid-Size SUV vehicle from Hertz located at the McCarran Intl Airport (LAS) at Las Vegas, NV. I had prepaid $340.46 through Priceline with my United Chace Card, which is partners with Hertz, for this rental. My United Chace Card benefit...

Hertz / customer service and the lack of cars available!

Jd
JD40 on Sep 7, 2017
Hertz employees in Antioch Ca., is really bad with customers, had me and my family standing in their office, because they only had 2 chairs, for an hour, before they told us there was no cars available! And to top it off the bathroom is freaking disgusting and filthy The attendees were rude...

0
Contact Us

Videos

Shop on Small Business Saturday
Shop on Small Business Saturday
more videos More Videos
bdomains.com
     

Reply to

Send