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Hertz Customer Care Service

The Hertz Corporation

999 Vanderbilt Beach Rd Fl 3
Naples
Florida
United States - 34108-3508

Customer Support Phone Numbers

Phone:
+1 800 654 3131 29 18
Work days:
Mon7:00 AM - 8:00 PM
Tue7:00 AM - 8:00 PM
Wed7:00 AM - 8:00 PM
Thu7:00 AM - 8:00 PM
Fri7:00 AM - 8:00 PM
SatClosed
SunClosed
 

Hertz Complaints & Reviews

Hertz / rental not available

Ti
Tim Eason on May 24, 2017
On May 23, 2017 I dropped off my car at Kelly Grimsley Collision Center in Odessa, TX for repair. A rental was arranged by Alliance Insurance with Hertz in Midland TX, they were to pick me up at the repair facility at 0830. This was arranged with a Hertz representative on May 17, 2017. My...

Hertz / being able to reserve a car on a debit credit card

Sh
Sharon Ellis on May 24, 2017
My son is in the army serving this country and he can't even get home for memorial day weekend. He is 19 and cannot rent a car from your company because you won't accept a credit debit card from his bank. Even if the bank confirms the funds are good in his account. Really I am led to...

Hertz / bad customer service

Pa
Patrice L. Pennington on May 23, 2017
Hello my name is Patrice Pennington. Spoke with Crystal @ the South Holland location informed her the tire light came on today. She tells me I am responsible. I've rented from Hertz on more than one occasion and never had a bad experience until now... My next step is notify my LegalShield...

Hertz / charges, authorizations, and not following their own policy, and im a gold plus rewards member

Ja
Jason Moreira on May 23, 2017
I reserved a vehicle which i was more than qualified to rent and they accepted yet over charged me for upgrading a vehicle in fact i was downgrading i was so upset i drove the vehicle back to that location demanding the charge fixed to which they complied i had another reservation for the...

Hertz Car Rental / unethical behavior, over charging for damage during rental

De
Deborah Prieto on May 23, 2017
Date of Incident: 5/02/2017 Client # : 299266262 While we were on vacation in Germany, we rented a car from Hertz. We stopped at a rest stop and when we cam out there was a dent on the fender above the wheel on the driver side of the car, and scratches on the lower part of bumper by the...

Hertz / unhappy customer service

Me
Meltem Guner on May 22, 2017
Dear Sir/Madam, We have rented a car in Hertz Chios Station on 19 of May 2017. We filled all document in the office and the car key handed over to us. - no one showed a car to us, no proper hand over. On the 20 th of May 2017 when we back the car they found some slight scratches on the...

Hertz / car rental

An
Andra Mateescu on May 20, 2017
Hertz is running a very devious scheme. The car left me twice in the midddle of the road because of a flat tyre. You are not providing spare tyres so that you can charge people when an unfortunate event happens. Car rental record 179149692. Furthermore, I got an estimate of costs when I...

Hertz / car rental in rome, italy

81
8121 on May 20, 2017
My rental record number is 340960443 Please note that I had rented and paid for an automatic car. I received a fiat and was told by the hertz agent that it was automatic. My husband drove the car out of the rental office. It was semi automatic. However, I can not drive that type of vehicle...

Hertz / car hire heathrow airport london england

Al
Allan Ralph on May 19, 2017
we are in so much distress as we are in Germany having a holiday from australia and have been robbed of all our cards cash and licences. we have booked and paid for a hire car with hertz heathrow from 28th may to 27th june. but they will not accept a copy of our licence. We do have our...

Hertz / car rental invoice no 78/1116534

Jk
jklingman on May 19, 2017
Dear Hertz, I had a very unfortunate experience yesterday, May 18. While visiting Coimbriga Roman ruins site near Coimbra, my suitcase and daypack were stolen from my Hertz rental car. There was no damage to the car. When I rented, the agent explicitly warned me against leaving anything...

Hertz / customer service flaws, over and unnecessary charges, holding deposit money as well as discriminatory practices.

An
Andrew,cj on May 19, 2017
On May 15 2017 my wife and I went to the Hertz located on Monument Blvd in Concord California. Having a reservation pre set we expected to be at the location no longer then thirty minutes, unfortunately the time came closer to a hour, after arriving before our expected pick up time. The...

Hertz / rental car availability, air quality in car

Dw
DW2017 on May 16, 2017
I reserved my rental car, and paid in full for the rental three weeks before arriving at my destination. On Friday May 12, 2017 I flew in at the Niagara Falls airport. I was supposed to have a car ready for pick up at 10:00 a.m. When I arrived at the Hertz desk, they said they were all out...

Hertz / driver of hertz rental car involved in hit and run accident

Da
Darlene Bell 815 on May 16, 2017
One of your vehicles was involved in an accident on 4-27-2017 on the 6600 block of Musgrave St. The vehicle was a Toyota plate #HNH4511. I have already filed a claim #8B574954699145. A representative came out and took pictures if my car a 2003 Acura. I spoke with representative Connor...

Hertz / i rented a vehicle for uber use purposes, and was given a vehicle with improper registration info.

Da
Damaris Davila on May 15, 2017
I came to pick up a vehicle reserved for today, 1/15/17. I rented the vehicle for Uber use. I went to the Uber hub to register the vehicle, and I was told that the plates were under a Chrysler, and I have a Hyundai instead, which has those plates. So, I wasn't able to use it for work...

Hertz / hertz istanbul ataturk airport office

Ao
AOT on May 15, 2017
Dear Sir/Madam, Unfortunately I had a bad experience in my rental in Istanbul. I have been renting cars for 10 years all around the world. For the first time I rented a car (prepaid) but in airport office I couldn't find the car I rented but another car. My reservation number ...

Hertz / rental car breakdown

Ro
Robert Leon Putnam Jr. on May 13, 2017
5/12/17 Have a rental car through their Ubar Rental program. The car needed jump starting back on 5/9/17. I called roadside assistance and they had AAA come out and test the battery and jump start my rental car. The battery had a bad cell. And suggested I take the car back to Hertz for an...

Hertz / customer service

Mo
Monique Bailey on May 11, 2017
I rented a car from the Providence Rhode Island airport which i do all the time! (MEMBER NUMBER 54286932) They first gave me a rental that had a check engine light on that i had to return! When i returned the rental I was charged a "smoking fee" which I feel was because I returned the...

Hertz / car rental

Mi
Michel Arninkhof on May 9, 2017
Dear, I want to complain about car rental in Israel, where I have been informed misleadingly. To whom can I send my emails with explanation? Please see below for more details. I can send you the relevant contracts and documents as well. Hope to hear from...

Hertz / charges to my credit card

Lc
l.chellew@comcast.net on May 8, 2017
I having 14 pending charges for the same transaction on my credit card. The pending charges are interfering with the use of my card while on vacation in Italy. I would like all but one of the pending charges removed immediately. Thank you for you help in this matter. D. Lynne...

Hertz / hertz rental car

Ga
Gail Amalfitano on May 7, 2017
I rented a car, got to pick up location and they could not print out the contract. For 2 hours they made calls and kept trying to fix problem. I asked 3 times to just cancel reservations and they asked me to hold on they got it fixed...3 times. Finally, they hand wrote the contract. The next...

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