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Hertz Customer Service

1
Complaints893
Pending0
Resolved7

The Hertz Corporation

999 Vanderbilt Beach Rd Fl 3
Naples
Florida
United States - 34108-3508

Customer Support Phone Numbers

+1 800 654 3001(United States) 84 58
+1 800 654 3131(USA, Canada and Puerto Rico) 88 51
+1 800 263 0678(Canada) 8 3
+44 207 365 3369(United Kingdom) 3 8
+61 180 055 0078(Australia) 1 1
+64 33 586 789(New Zealand) 1 1
+43 179 532(Austria) 1 0
+32 27 173 207(Belgium) 0 1
+45 33 179 057(Denmark) 1 0
+358 961 500 595(Finland) 0 0
+33 969 394 049(France) 3 3
+354 522 4400(Iceland) 0 1
+353 539 152 500(Ireland) 0 0
+39 269 430 019(Italy) 0 7
+31 202 013 519(Netherlands) 1 0
+47 21 513 700(Norway) 1 1
+351 219 426 385(Portugal) 0 0
+7 495 775 8333(Russia) 0 0
+34 917 497 778(Spain) 0 3
+46 96 047 330(Sweden) 0 1
+55 800 979 2020(Brazil) 1 0
+52 18 006 543 030(Mexico) 1 2
+86 212 226 1700(China) 1 0
+91 222 921 0300(India) 0 2
+27 112 898 001(South Africa) 2 3
Plus

Hertz Complaints & Reviews

Hertz / Over charge

Wi
Apr 18, 2019

Rented car at Cozumel Air Port April 6, 2019. Returned April 13th. Original charge to my credit card was $104.59 on April 6 (Correct amount). Also charge on April 15, $234.29. The $104.59 was pending on my account but then removed. The over charge or wrong amount remains on my account. Rental...

Hertz / poor condition of tires on rental car

Au
Apr 15, 2019

3/29/19-3/31/2019 Rental 522025626 Tires on rental car were almost completely bald. Driving conditions were snowy and icy and I do not consider the vehicle to be safe. This was discovered after the completion of our trip prior to returning the rental. I request a refund for at least one day...

Hertz / additional charges added to my bill

Sh
Apr 6, 2019

On April 2, 2019 I rented an Altima that was dirty and full of pollen from your company. I got there around 9:48. I got lost and ran a little late. The car was dirty when I rented it at 8:00 a.m. That car should not have been dirty that time of the morning. That why I feel as though she...

Hertz / charge for tire damage caused by hertz bad situation

Al
Apr 1, 2019

Rental Record: 426205533 Unsafe situation returning car, return lot was full, slowed down but was moving forward to figure out what to do, car hit steep spike incline, car started to roll backwards, I tried to go forward in fear of spike going through tire, spike went through tire, this i...

Hertz / van rental

De
Mar 22, 2019

I reserved a van 3 weeks ago and the day before i was to pick it up the hertz office on lancaster in salem or called and said the over booked so they did not have my van so i missed my family reunion and my cousins service i can not believe they could do that to some one when they think...

Hertz / dnr on my account because employee of hertz didn't turn in my gift certificate when I returned the car. he kept it.

Ch
Feb 26, 2019

Years ago, about 5-7 years I do believe, we did a one way rental from Naples, Fl to Fort Myers. We were told there was no charge to drop off at the other airport but we were charged $200 for a one way rental drop off, of 35 miles away. I talked to the man in Naples and he gave me a gift...

Hertz Rental Car / car rental

Mi
Feb 16, 2019

February 4, 2019 THE HERTZ CORPORATION 999 Vanderbilt Beach Road, Floor 3 Naples, Florida 34108-3508 Re: Michael Brown and Hertz at the Miami Airport Rewards No. 69733032 To whom it may concern: The Naples address was given to me by Hertz customer service. The letter was returned...

Hertz / rental record #375436703 - date of rental 2/4/19

St
Feb 14, 2019

I am a driver as part of the Lyft/Hertz rental car program. I rented the car with a $250.00 deposit. While attempting to pick up a passenger I found cockroaches in the vehicle. I then called Hertz to ask them to pick the car up - no one answered. Then after numerous calls they said they...

Hertz Car Rental / charge for so called damage to vehicle.

Hy
Feb 7, 2019

We are now very angry and dissatisfied with our treatment by Hertz Car Rentals as they are not listening to what we are saying. After returning the vehicle we told the guy taken photographs that a small inspection/access cover had fallen off the vehicle at some point during the hire period, he...

Hertz / quality service and being overcharged

Vi
Feb 2, 2019

Please review my rental history!! Ive been a loyal customer for over 20yrs! Its been promblems every wk. Like my funds from 12-18 is still being held! I got over charged last rental and this wk my rental didnt get modified and today I waited over 3 hrs for a rental they refused to service...

Hertz / lyft express rental

Ka
Jan 19, 2019

Dear sirs: I am a 64-year-old male, I think of average intelligence being able to understand English and follow directions, also having enough brain capacity to understand anything that directly equates to a job or task that I am involved in (if I don't understand I would do some quick...

[Resolved] Hertz / deceitful behavior

Pa
Jan 19, 2019

I am writing to inform you that I could not find my driver's license after renting a car from Hertz at the Chicago Midway Airport location (5150 W 55th Street, Chicago, IL 60638) in Nov. 2018. I contacted Hertz for two weeks to see if my driver's license had been turned in at the counter...

Hertz Express Drive / service

4m
Jan 17, 2019

As a Lyft driver the Hertz Express Drive program is said to be a partner however they function more like the enemy of the Lyft Driver. I've used the Torrance and San Fernando Rd. locations in the Los Angeles market. At both locations the Lyft staff are just people movers they are not...

Hertz, Hollywood Pepboy's Location / bad and misleading, unfair services

Co
Jan 8, 2019

The car I was given was not driving properly it broke down I brought it in and had a full tank of gas I was given a car one which was not good and had a quarter tank I was told to come back today to have my gas reimbursed to me no I'm here and it's a problem and I'm losing money I lost...

Hertz / reserved a car and when I got there was told there were none available

Sc
Jan 4, 2019

I reserved a car on Wed on 1/2 and walked in with my confirmation and took an Uber to Hertz. The associate manager(Juan Estrada) greeted me and looked up my information. He saw my reservation but said since I had made the reservation the same morning there were no cars available, I said...

Hertz Car Rental / car rental

Pe
Jan 2, 2019

Dear Madam/Sir, I reserved a vehicle from Hertz through Expedia for pick-up at your branch at 30 York St. in Ottawa on December 31, 2018 and return the next day. Upon arrival at the rental office on Dec. 31, the clerk informed me that the only car of the size which I had booked was a...

Hertz / vehicle rental car agency

Ge
Dec 28, 2018

My name is Geell Mitchell. Rental Record Number: RR 128572942 I have rented a vehicle from Hertz from October 18, 2018 through to January 1, 2019. I previously rented a vehicle from Enterprise Car Rental and had no vehicle issues, however, they were expensive. I have a complaint with Hertz...

Hertz Rent a Car in Rockwall TX. / refusal to provide a car even after insurance contacted them with approvals

Cn
Dec 28, 2018

I was in an accent on the 17th of Dec. 2018. The other driver and his insurance accepted responsibility. Hertz was his company's choice for rental car. After multiple contacts with S.F. Ins. and Hertz all parties agreed that everything was in order. This took 2 days to accomplish. I wa...

Hertz Italiana Spa / Roma / unauthorized booking from my credit card

Er
Dec 24, 2018

Dear Hertz Team, on 21st of December an unauthorized booking from my credit card happened. In total this is €30, 50. In September I was in Italy, but I booked my car with rentalcars.com. With this Mail I am requesting a refund to my Credit Card. My Name: Ernst Fehr Credit Card starts with...

Hertz / reserved /prepaid vehicle not available at location

Pa
Dec 22, 2018

Hi, My husband and I reserved and prepaid for an SUV rental to be picked up 12/22/18 at the location on Midlothian Turnpike in Chesterfield County VA (Richmond Area). We had booked it so the whole family could drive together on our 800 mile drive for Christmas vacation. We went to pick it...

Hertz / hertz car rental

Ro
Dec 18, 2018

On November 18, 2018 I booked a car for my wife Laura Braioni through your Johnston RI office. I even performed a check-in and received a confirmation number (H8531356391). The problem is that there was no car available. Your collegues even told my wife that they would call as soon as a...

Hertz / rental car pick up

Sh
Dec 11, 2018

My name is Sheryl White. Today dropped my car off at Classic Collision in Union City around 2pm, I was told that since I had state farm insurance, that Hertz would pick me up and transport me to their location in Union sitting. I waited 3 hours, no one came. Finally some one from Classic...

Hertz / customer service

Ge
Dec 3, 2018

We have been Gold members for many years we rented a car from the Sky Harbour location. My mother passed away and we have driven to California to schedule services and bury my mother we started calling Hertz on Friday 11/30/2018 and are still trying to get some response from Hertz. The...

Hertz / renting a car at myliniti, lesvos greece

Ke
Nov 29, 2018

The Hertz agent at the airport physically confronted me regarding a damage rental car. When I brought the scraped car in 2 days after renting the car, the agent would not let me contact my insurance company to report the issue. When I told him I needed to let USAA know about the damage he...

Hertz / the complaint is about the service upon my family trying to return a rental car at midway international airport in chicago, il

Re
Nov 24, 2018

My name is Melanie Martin and I live in Dallas, TX. My husband (Tyrone Martin) and I rented a car from Dollar on 11/17/17 to get around during our stay during Thanksgiving in South Bend, IN. Contract # is 159495534. On our return trip, our returning flight 11/24/18 was at 5:30 a.m. We left...

Hertz / reservation confirmation #: h6900934324

Do
Nov 23, 2018

On 8/6/2018 Hertz UAE Franchise Dublin deducted AED 1, 1, 04.71 from my credit card account ending in #8248 towards reserving a car from your Milan Malpensa Airport desk. You online-accepted my reservation and Hertz Gold membership registration # 68989745 using my UAE drivers licence and...

Hertz / car rental peoria, arizona w. thunderbird road

Jw
Nov 20, 2018

I have rented 2 vehicles from this location. One, a Ford Wagon was fine. No problem. The second was a Dodge Wagon to help my daughter move to another apartment in Tempe, Arizona. Somewhere in the process someone put a small dent in the plastic molding near the front bumper. I was charged...

Hertz / thrifty car rental spokane washington and purco fleet services

Ro
Nov 16, 2018

Been on the phone with at least 4 different people with Thrifty numbers including the supervisor at the Spokane location Rented a car(Subaru) in 2017 or early 2018 - The car had extensive damage and also had the clear stickers denoting previous damage I did take the time to denote the...

Hertz / rental agent

So
Nov 13, 2018

Due to an accident I was assisted by my AAA service agent in renting with Hertz, the rental was fine all great. Upon return I was given my receipt paid. I had provided my bank card and it was accepted with sufficient funds. Weeks thereafter a rental agent called me and related a false...

Hertz / car rental tyler texas

Re
Nov 11, 2018

I reserved a truck for 11/10/2018 to be picked up at 930 am. When I arrived at 935 they didn't have one. So I was informed to come back between 1045 and 1100 in which I did. Upon my return I still didn't get a vehicle until 1140 the vehicle I was given smelled like cigarette smoke and it...

Hertz / other cleaning fee

Sh
Nov 8, 2018

Well, I picked up my vehicle in good condition yesterday morning. Drove on a buisness trip and return the vehicle last night in the same condition. I dropped my keys off at the front desk of the Marriott. That is what i was told to do. Received my receipt this morning and it had a other...

Hertz / my reservation denied... on site san juan airport...

Ka
Nov 8, 2018

RESERVATION # H8282355860   october 23, 2018 dated... Please be advised that this morning at 3 am my time Steven Jurus went to obtain his vehicle that he reserved since 102318 I am furious...We have a capital one card with a chip in it...your representative on site swiped the card instead...

Hertz / broken credit card machine

Ju
Nov 5, 2018

On Sunday evening, , about 9:30 PM November 4th, 2018, my employee, Robert Johnson went to pick up the Hertz car that was ordered at the Midway International Airport, Chicago. The credit card machine was broken, and the woman behind the counter told Robert she could not rent him a car. He...

Hertz Car Sales Costa Mesa CA / retail sales contract

Jb
Nov 1, 2018

After I received a copy of the purchase documents I realized that the Hertz retail sales agreement contained a charge of $820 for a "Debt Cancellation/Total Loss Protection" agreement. We had previous declined any additional products & services other that the dealer warranty for the...

Hertz / car rental

Na
Oct 31, 2018

I was in car accident. MY insurance called in reservation, FAYETTEVILLE GA location. I pick my rental up on 10/29/2018, vehicle was nice and clean. Next day 10/30/2018 I was called to bring vehicle back for exchange I guess for maintance. Fayetteville location didn't have any more vehicle...

Hertz / facture en date du 8 octobre 2018

Hu
Oct 24, 2018

I just received an invoice for 30.50 euros dated october 8 2018 from Hertz Italiana SPA ROMA We did rent a car from rental cars.com in april we took our car on april 17 2018 and return it on may 1st 2018. At Naples Airport Why did we received an invoice 5 months later without no...

Hertz Myrtle Beach SC / refund incomplete

Vi
Oct 19, 2018

My name is Virginia Arehart. I rented the last car they had here in Myrtle Beach sc to attend a funeral in Va. I drove the car across the street. Realized it hadto many blind spots for me. I turned around and returned the car within 10 minutes. The man at the desk told me I would get a...

Hertz / rental fee pre-paid with an confirmation number but no car available when we arrived at the store

We
Oct 17, 2018

Oct. 1, 21018, we booked a car from Hertz located at 17610 102 Avenue, Edmonton, AB. We paid in advance and got an confirmation number (H80604822A6). When we arrived at time (Oct. 16, 2018 before 6pm), we were told that there was no car available. The front desk people did not apologize or...

Hertz Rental / rental agreement

Ma
Oct 17, 2018

Failure to disclose all information at the time I was signing the paperwork. Was just informed that I had to authorize a full payment of the rental car on top of the security deposit. I will never rent from your company again. I was told that when I rented the vehicle only needed an...

Hertz / unauthorized credit card charges

Da
Oct 17, 2018

Rental agreement number : 346092250 Bill Reference: RM2156883914 Penalty type: Verbale fine on line Issued on: 01.08.2018 I was charged Euro 30, 50 on my creditcard for a 'fine' I supposedly got in Rome this summer. I never got any fine, nor had anything to do with Italian police. I want...