Payless Car Rental
Reviews and Complaints

Hello to whom it may concern.

I have record a video of my family getting stuck at the punta gorda airport with no rental car after I book though price line. I have a 9 month old who was tired and crying why I was told I was black listed from your company. For what the manager said I would have to call. So I called and said they would email me and it would take 3 days for them to respond. I am now stuck at the air port with my child and no rental car. So lucky for me another person help me out and I was able to rent. I have a full video of the whole thing and I am I the process of posting it on my youtube channel, my tictock and Facebook account to show other people what kinda company you really are. That way other people like myself don't end up standard at an airport with there child stuck with no rental car. Keep in mind I never received any information on why I was black listed in the first place.

I rented a car from Payless for 15 days and paid the full amount in advance. I returned the car two days early. When I requested a credit for the two days I was RUDELY informed that Payless has a NO CREDIT policy for early returns. When I indicated that I was not aware of such an unfair policy, I was abruptly told to "Read the Fine Print" and the agent just walked away!

I was not aware of such a policy in advance by Payless or Priceline, although I'm sure it is in your "fine print" somewhere. Nevertheless, had I have known, I would have used a different car company and/or not used Priceline.

I feel cheated...and abused by the customer service again.

Rented a car June 09 2023. We experienced a flat so we contacted the company who informed us that we could get another rental car located two hours from where we were at. that was not a choice for us so we asked about a place closer to where we were at and they informed us there were no closer places. so we went changed the tire and put the donut on and drove to the nearest tire shop. They explained that the tire was not fixable. So we brought the car back to the rental place as is and now they are trying to charge me for repairs that are not my responsibility.

I checked out a car on April 7. Melissa told me to go pick up car from D9. My original contract said D9 and total 173. When I received my bill after I returned the car I was charged an addition 188 for an upgrade. I never asked for an upgrade. I didn’t even know that the car that was in D9 was an upgrade and if it was why didn’t they put that in my original contract. Also why is it when I dropped my car off it only said 173. But once I fly home I see the upgrade fee I. My credit car. Make matters worst no one ever answers the phone at San Diego airport.

Rental Agreement number: [protected], Booking reference: 17060818US5

1. I booked one day compact rental via Priceline and paid $73.74. The agent at the counter said they gonna give a Corolla without mentioning that I have to extra money. When she swiped my card, she even said the amount was refundable deposit.

2. After I returned the car, the money she swiped had not refunded after 1 week. I realized that might be something wrong and tried to contact customer service on their homepage. I COULD NOT REGISTER AN ACCOUNT to file a claim. For weeks the website had been showing: There was a problem processing your request. And the phone was always busy or no answering. And there are no customer service line, email nor on-line chat on their homepage!

This is the first time I rent with Payless and definitely the last time!

Rented a car on January 3rd Thur January 10th. When it came time to return it we were left stranded to walk to the airport with my disabled daughter . We were told no shuttle was running at this time I was told I was talking to manager mark idea number13396 he could of cared less about our situation. When I asked to be transferred to another agent he hung up on me . But I called back and got some one who gave me this email to write to complain and said that I could get a refund or discounted rental on my next rental if I was to come back now I am aware of no shuttles early my rental number was [protected] Kelly cusson is the name it was booked under. Thank you very reading

Kelly cusson

Itemized receipts reflects a refund for $190.66 that was never applied to my credit card for robert vazquez on 6/21/22 at the phila, pa airport. I have sent you multiple complaints only to be met with resistance because they cannot view a photo of the rental agreement with this information. I', sure you have a copy already so why not dig it out and stop making me jump through unnecessary hoops!

ra no loc1-168130 and if you cannot locate it then you have a crooked staff at that location who pocketed the $$$

RES no. [protected]-US-2 . Rental number U327566444. I booked a small vehicle on booking.com upon arrival I was told there were no cars I had to pay for a different type- this alone was bad enough but I chose intermediate. I was given ( after waiting in a very long queue) a VW Jetta but charged for a RED Grand Jeep Cherokee 4WD. I was also not explained the fuel just asked what price and charged for it - not told I can return empty. I have a US international driving permit - which when researching tells me I do not pay extra for a UK license, however the operative said it wasn’t needed and I still had to pay the extra for having a uk license. I’m all I was appalled that the operative was lacking information. I didn’t have my glasses , I had someone waiting with my dog in the parking lot as I cannot bring him into the airport. I was fleeing from an abusing husband and was in a terrible state and instead of paying the $344 I though I ended up paying an extra $805 + which due to my circumstances I had no choice . I have not been refunded as yet for the fuel the extra days or the type of vehicle never mind the license issue and I am disgusted at how I was treated and basically taken advantage of. I have called 3 times no one can find my booking - it was PAYLESS - I gave my name number, agreement number and reservation number and the last time when I was explaining what happened they hung up the phone without a word. I logged a complaint with AVIS and raised a ticket with customer service - number 29746911How inept are customer service to not be able to find a booking with the number AVIS gave me I would like the money refunded and an investigation in to the service provided at ATL airport. I live in UK but hired car in USA

Sorry I rented from these people trouble from the beginning was told of extra 250.00 charge because I was leaving San Diego County then the vehicle was well used dents all the way around the carpet under the driver had a hole worn in it milage was nearly 60 thousand gas not full , found empty alcohol container under drivers seat besides other trash found that after family trip to Yosemite. During initial drive north found nail in front tire and engine temp keep going above normal so overall giant piece of Crap. Their motto should be Payless expect Wayless

I rented a car through booking.com and prepaid a car rental at the Seattle airport on March 11 and retained it March 13. I paid $132.

My credit card bill reflected an extra charge of $57. I sent a message to the customer service link and didn’t get a response for nearly two weeks and was told I checked the liability and they would not refund me.

Thus is FRAUDULENT. I often rent cars and NEVER get anything extra because I have my own car insurance. I want my money refunded and I will NEVER use this company again

On January 18, 2022 I rented a car from Payless Rental Car Company at McCarron Airport in Las Vegas, NV. I returned the car on January 20, 2022 as was contracted. I received a letter from Payless stating that animal hair was found in the car and was charged an additional $250 for the rental. I traveled with 2 students to the World of Concrete. My students competed in the MCAA Masonry Skills Challenge in the Silver Lot at the Las Vegas Convention Center.

My students and traveled from Dallas Texas for this contest. None of us had any pets with us. There was never any pets in the car I rented. If pet hair was found in the car, it had to have come from the previous renter. Apparently the Payless cleaning service did not clean the vehicle well before I rented it. Or possibly, Payless is doing this to extort money from me.

In any case, someone had better be calling me immediately! Me or none of the parties who were with ,me had any animals in this vehicle. I demand to be refunded the $250 that I was charged immediately.

If I am not refunded the full amount that Payless is trying to extort from me, I will never rent from Payless of Avis again, and I will make sure the 30,000 employees and students at the college that I am employed by know how dishonest that Payless and Avis is.

My cell phone number is [protected]. Is Payless Car Rental willing to go through with this extortion and lose hundreds of customers in the future? Either you have very dishonest employees working for this company or the company itself is dishonest, or possibly both. In either case, Payless is going to be losing many customers in the future if this erroneous charge is not refunded in full to me immediately.

Lawrence Johnson

I returned a car rental on 1 7/22 and never received my $500 deposit back. I called several times do not answer the phone. Went down to San Diego airport a girl named Nina said she would talk to the manager and resolve nothing as of 1/24/22

I rented a car from Payless in Orlando Airport on Sept. 25, 2021. Everything went fine until 4 days into the rental. The car, a Chrysler 300 with 13, 000 miles on it, would just stop for no reason. After checking on the internet I found that Chrylers have an issue with their transmission & TCP valve. At low speeds the torque converter can't keep the pressure to the transmission thus resulting in a shutting down of the motor. I contacted Payless Roadside assistance through the website & advised them of the issue. 2 days later they emailed me stating I could return the car to the nearest Payless agency. I was on vacation so I didn't see the return email until the end of the day. The closest Payless agency was at Jacksonville airport 1 hour away. We weren't going to use the car the next day so we decided to wait until we took the car back to Orlando the next day.
October 2, 2021, we left with plenty in of time for the airport in case something happened to the car & it did. a half hour into the return trip the car stopped on the I-95 expressway. I was able to get the car on to the exit ramp #289 at Palm Coast. I contacted Roadside assistance & after 30 minutes on hold I advised them of what had happened. They started a ticket & said that their towing company would text me as to their arrival time. I received the text & it stated it would be 2 hours before they got to us. Well 2 hours in 90 degree Florida heat wasn't going to work. I contacted the towing company & they advised me that if they knew it had to go to Orlando they wouldn't be able to retrieve the car for 6 hours. This is going on 2 hours since the car stopped and during that time a county Sheriff had arrived. I advised him of what was happening and he stated that the car could not stay on the exit ramp and needed to be towed to a local tow yard ASAP. He then called for a tow with the closest tow company, which arrived in 30 minutes. The car was towed to their yard & we again contacted Payless Roadside assistance to find out what to do to get to Orlando airport to catch our flight. They advised us that we were too far away for them to come and get us and that we should fine our own way back to the airport. We were able to contact Uber and a driver arrived within 10 minutes. As soon as we arrived at the airport & checked in we went to the Payless rental counter. We advised them of what had transpired with their car and gave them all the information for the location that they could retrieve their car. The counter agent copied everything & gave a card to me with contact information for the Payless Orlando airport manager.
10/4/21 I tried to call the Orlando Payless airport manger, Mr. Nikolai Brown, from the card I received and reached only his voicemail both with office number and mobile number. So I emailed the address on the card. My email was returned as "delivery failed."
10/5/21 I contacted John's towing (the lot where the rental car had been towed). I asked if the car had been picked up and was told it was still there. Tried to contact Mr. Nikolai Brown again by calling both numbers on his business card numerous times and was always routed to the voicemail. Called roadside assistance again and talked with Barb. I gave her the prior ticket number #9489649 and she said the ticket was cancelled because the car was towed. I advised her of the situation so she started a new ticket # 9490108 but said it would possibly be 2 weeks before it would be picked up. I failed to ask if I was going to be charged because at the time I never imagined that Payless would try to make me pay for the yard charge after I had checked the car out with the rental desk at the airport on the day the rental car was due back. She advised me that if I didn't hear from Payless by Oct. 18th I should call the direct line [protected]. She also text me the Avis/Budget refund email, [protected]@avisbudget.com.
10/6/21 Emailed Payless customer service requesting status of the car. They returned an email requesting the information of where it was, what happened to it etc.
10/7/21 I replied to the email from Jose customer service representative, with all the questions they asked and I attached copies of the receipts for the expenses that I incurred from John's towing, Uber, and Southwest Airlines. At this point I was simply trying to get reimbursed from Payless for the expenses incurred because their car failed mechanically before it could be returned. Payless replied to my e-mail on 10/9/2021 and they advised me that my request would be reviewed. A case number was assigned to the request for refunds of my expenses, case# [protected].
10/18/21 I contacted Payless with through the email and through the refund email and advised them of the charges to be compensated. I attached the receipts to that email again. They reviewed it and refunded the Uber expense of $188.76. I replied I wasn't satisfied with this and replied as such. There was nothing further regarding refund of my expenses. Throughout the day and into the next day I continually emailed customer service to try to get some satisfaction of my refund.
10/19/21 I again contacted Payless Customer Service to talk to someone regarding their refund "offer." It took over 30 mins. on hold before someone responded. Jose denied any further refund so I asked to talk to his supervisor. He tried to transfer me by putting me on hold again for 16 minutes only to be disconnected. I received a return email that confirmed the issue I was having getting through. In the meantime I checked my credit card and found a charge for $2, 586.22. I sent out another email to advise them that I noticed that they charged my credit card $2, 586.22, when the original rental agreement charge was supposed to be $575.95 (which had been previously). I advised them that I was going to deny the charge to my credit card.
10/20/21 I called Mr. Brown on his cell phone line again at 7:15am CST and left voicemail which was never returned. I then called Payless direct line at 7:33am CST and talked with Jose and explained that the charge for the rental was excessive and he explained it was due to a impound charge for their vehicle that failed mechanically on route to return Orlando airport. He also said there were late return charges, towing, & fuel charges. He then said these charges were my responsibility even though it was their vehicle that quit running. I asked to speak to his supervisor, and he tried to connect me. After 20 minutes he came back on and said the supervisor will return my call. I waited all day and the supervisor never called. I emailed the customer service again about not getting a call from the supervisor. I received an email stating that if I call the direct line and ask for a supervisor/manager I would be connected to one.
10/21/21 I called Payless direct line again at 7:32am CST and Jose answered at 7:43am CST. I asked for a supervisor and Homer answered the call. He advised me that the issues with their car were my problem and that I was responsible for all charges. I demanded satisfaction for it was their vehicle that failed to operate for the length of the contracted rental. He said he would look to see if there were any discounts he could apply. After 20 minutes he came back and said he found a $300 coupon and he was going to apply to our credit card. After 2 days it was applied as a discount. So between the Uber refund of $188.76, and the $300 refund I am back to getting the expenses I incurred for just getting back to the Orlando Airport on Oct. 2, 2021.
10/27/21 I sent another email asking about my refund regarding the overcharge on my credit card. Didn't receive a response from Payless, so I contacted my credit card company to dispute the overcharge. I also called my credit card company talked with Chris and he advised me that the dispute will be under review.
11/3/21 I received a message on my credit card account asking for additional documents backing up my claim and this is where it stands now. The additional excessive charge from Payless for their vehicle failure along with their delay in retrieving their car is the matter I am disputing.

I reserved a car rental at SEATAC airport Friday July 2nd at 12pm through Sunday July 4th at 630pm. I called in several times prior to my arrival to advise that my plane times were changed by the airline and I wanted to modify my reservation. Customer service told me on 3 occassions to just get it changed at the counter upon arrival. I followed their instructions at arrived at 10am to pick up the vehicle and advised I would be returning on on July 4th at 630am, not the original 630pm. The reservation rep advised that she would not modify my rental and charged me an extra 200 for getting the rental 2 hours early (even though I was told I could just modify the reservation at the counter) and refused to modify the return time to 630am. Therefore, I was charged 200 for a FULL day of the vehicle that I did NOT use.
Lastly, I was put into a vehicel that had just been smoked in and I had two small children with me. I was not able to get moved to a different vehichle.
I need to be reimbursed for the 200 that I was charged for getting the car early and for the 200 I was charged for the car rental until 630pm.
I asked to speak to a manager but one was not available. I have tried calling direclty to the manager with no luck

My Payless car number was [protected] / Plate FL QNXL75 / Pick up 4/5/21 / in Tampa Fl / Rental Agreement number [protected] (could be 843) can't read it. I rented a car online - was upsold to another one - went to pick up and we couldn't all fit into it - went back and got a different car - found it full of food and dried liquids on seats - dirty - hand prints on glass - coffee spills on drivers seat - pizza in third row - dirty exterior - GROSS. The car was GROSS! We drove to a local grocery store and noticed how dirty the windshields were. We took photos of it on pickup. With COVID you would think you would CLEAN the cars. We had traveled for 13 hours and waited two hours to get our car - we didn't want to go back up and wait another hour. I expected better from you guys.

I was put in a dangerous and unsafe rental by payless rental. I was trying to meet a scheduled time and did not check the vehicle a Toyota RAV4 that I up grade at the pick up (TIA). The attendant did a walk around and said everything was ok. I went to pick up my family the RAV4 started to shake I know I needed to be where we had to be so I was thinking that the tires may need to be balanced and that I would call a payless when we get there. When I got home and looked I could not believe what I was seeing the tires on that vehicle was not fit to go around the block. I called and was told no one would be there until 10am. I needed to go so I returned to TIA to change that vehicle and was given a run around about what vehicle I had rented. I paid for and up graded it at TIA when I got there that morning. I had to except what they gave me because I needed to go. THIS WAS THE WORST EXPERINECE I HAVE EVER HAD RENTING A VEHICLE. The picture I took is a little bluer but you can see the tire is bald. I will send to expedia who I use.

Date of Incident: 9/25/2020 Atlanta Jackson Hartsfield Airport. He booked a vehicle to be picked up at 7:00 pm this evening only to pay for an Uber to get to the airport and be told by the employee that they were not honoring reservations made today. Very confused by this, as we were able to reserve and then he was told no vehicles. Then proceeded to laugh at him as he walked away from the counter. Copy of the reservation is below:
Reservation dates
Sep 25, 2020 - Sep 26, 2020
Itinerary #
[protected]
Confirmation
13180596US2
Pick-up and Drop-off
Pick-up
Sep 25, 7:00pm
Atlanta (Hartsfield-Jackson Atlanta Intl.)
If in fact there were no vehicles to be rented, the website should not allow such information to be inputted and therefore no need for this complaint. I will also being writing reviews on your social media sites as well as reporting you to the BBB. It's an absolute shame that you have individuals representing your company in such a manner as this.
We can be reached at:
[protected]@gmail.com

I have had 2 Cases with them Case# [protected] and [protected]. I returned both vehicles on time. No one was at the counter when I returned the vehicle, only a sign for customers to return the vehicle and leave the keys in the car. Went to the counter where rentals are initiated, no representatives available for assistance. I call the customer service line to advise that vehicle has been returned on time and reps that I spoke to assured that they will close my account as vehicle has been returned on time. I have not received an E-receipt, 2-3 days later. So, I call Payless Cust. Service and spoke to a Rep. Both vehicles have been left open as I had not returned the vehicle. Why? Cases have been filed. This is so unprofessional, as I have time of when I called right after I returned the cars and whom I spoke to. This should not be happening. Twice!