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Enterprise Rent-A-Car Reviews and Complaints

Enterprise Rent-A-Car review: Rental car

Rene Ledesma of Easley, US

Dec 31, 2024 4:59 pm EST

Verified customer

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Featured review

rental# [protected].

reserved SUV a month ahead of time. in november 2024

december 26, 2024 i was given a truck (full size) instead. with promise i could get my SUV ASAP.

to resolve issue i had to place 3 calls in 4 days, and nothing!

calling to complain resulted in insulted my customer service staff at enterprise with patronizing and argumentative tone/attitude.

had to use UBER!

returned on december 29, 2024 and i was charge an extra day! and at a higher charge.

Claimed loss: $459

Desired outcome: FULL refund.

Confidential Information Hidden: This section contains confidential information visible to verified Enterprise Rent-A-Car representatives only. If you are affiliated with Enterprise Rent-A-Car, please claim your business to access these details.

Enterprise Rent-A-Car response

Jan 10, 2025 1:07 pm EST

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Thanks for your comments, Rene. If there is anything we can do to help, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa

i already have 5 times, which was a total waste of time!

rental# [protected].

reserved SUV a month ahead of time. in november 2024

december 26, 2024 i was given a truck (full size) instead. with promise i could get my SUV ASAP.

to resolve issue i had to place 3 calls in 4 days, and nothing!

calling to complain resulted in insulted my customer service staff at enterprise with patronizing and argumentative tone/attitude.

had to use UBER!

returned on december 29, 2024 and i was charge an extra day! and at a higher charge.

Claimed loss: $459

Desired outcome: FULL refund.

i' ve done that 4 times already. no one has bothered to follow up.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270

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For users of TTY devices

+1 (866) 445-8284

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100%
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Customers with Disabilities

+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838

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Maintenance Program Information

855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000

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en Español

855-266-9565

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Customer Service

800-307-6666

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Roadside Assistance

866-507-6222

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Enterprise Plus® Member Services

866-225-4284

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Customers with Disabilities

+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253

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Enterprise Car Sales

+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Oct 31, 2025
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