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rental# [protected].
reserved SUV a month ahead of time. in november 2024
december 26, 2024 i was given a truck (full size) instead. with promise i could get my SUV ASAP.
to resolve issue i had to place 3 calls in 4 days, and nothing!
calling to complain resulted in insulted my customer service staff at enterprise with patronizing and argumentative tone/attitude.
had to use UBER!
returned on december 29, 2024 and i was charge an extra day! and at a higher charge.
Claimed loss: $459
Desired outcome: FULL refund.
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i already have 5 times, which was a total waste of time!
rental# [protected].
reserved SUV a month ahead of time. in november 2024
december 26, 2024 i was given a truck (full size) instead. with promise i could get my SUV ASAP.
to resolve issue i had to place 3 calls in 4 days, and nothing!
calling to complain resulted in insulted my customer service staff at enterprise with patronizing and argumentative tone/attitude.
had to use UBER!
returned on december 29, 2024 and i was charge an extra day! and at a higher charge.
Claimed loss: $459
Desired outcome: FULL refund.
i' ve done that 4 times already. no one has bothered to follow up.
