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Enterprise Rent-A-Car

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Enterprise Rent-A-Car Customer Service Contacts

+1 855 266 9289 (Car Rental Reservations)
+1 877 416 0000 (en Español)
+1 866 534 9270 (For users of TTY devices)
+1 855 266 9565 (Customer Service)
+1 800 307 6666 (Roadside Assistance)
+1 866 507 6222 (Loyalty Membership)
+1 866 225 4284 (Customers with Disabilities)
+1 877 881 5500 (Business Rentals)
+1 888 227 7253 (Car Sales)
+1 888 736 8287 (Truck Rental)
+1 877 233 5338 (Fleet Management)
+1 800 325 8838 (Maintenance Program Information)
600 Corporate Park Drive
Saint Louis, Florida
United States - 63105

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Use this comments board to leave complaints and reviews about Enterprise Rent-A-Car. Discuss the issues you have had with Enterprise Rent-A-Car and work with their customer service team to find a resolution.

Complaints & Reviews

Jun 22, 2020

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Enterprise Rent-A-Car — Payment not received

15 days after returning my rental I have yet to receive my $200 deposit. While the customer service line...

Mar 24, 2020

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Enterprise Rent-A-Car — I was charged for a chipped windshield

I picked up my car in Durango Co. I was surprised at the lack of customer service. They handed me my...

Feb 20, 2020

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Enterprise Rent-A-Car — Reservation etc

Never had a problem with Enterprise before today. As my husband was following me to get gas, he noticed I...

Jan 03, 2020

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Enterprise Rent-A-Car — lost of money

I reserved a car in 07/28/19 on my birthday. Upon going to pick up. I was told that my name was on the "do...

Jan 02, 2020

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Enterprise Rent-A-Car — damage recovery unit case closed but did not return security deposit

I rented a Dodge Charger from the Las Vegas McCarran International Airport from December 24th to 28th, 2018...

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Nov 14, 2019

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Enterprise Car Rental — tv advertising

On nov 6 2019 I rented a car for a round trip to ann arbor mi from pople bluff mo the ad on tv is a total lie...

Nov 13, 2019

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Enterprise Rent-A-Car — fraudulent damage

Picked up a rental supposedly with no damage listed on the initial contract. The contract also was missing...

Nov 06, 2019

Enterprise Rent-A-Car — Deposit return

I have never been so frustrated with enterprise as I have been now since I started renting from you guys in...

Nov 01, 2019

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Enterprise Rent-A-Car — damage recovery unit

On October 29th, one month and seven days after returning the rental car, we received a phone call from...

The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Enterprise Rent-A-Carenterprise rental damage claim

We rented a vehicle from Enterprise for one day. We returned the car just as it was received. We then received notice of a damage claim filed against us. We contacted the rental branch in Longwood, FL and they told us not to worry that they would submit information to cancel the damage claim. We contacted them numerous times as we continued to get notices from the damage claims unit. We've spoken to two assistant managers and both continued to reassure us that the claim would withdrawn. We repeatedly asked for this information in writing, but never received anything. We contacted customer service via Facebook and the referred us back tothe claims department. Today, the claims department has informed us that the claim has been sent collections. We are beyond livid with the lack of communication between offices and the lack of concern for your customers. No one will listen or even acknowledge our issue or complaint. Is there any recourse other than legal action?

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    RESOLVED

    The complaint has been investigated and resolved to the customer's satisfaction.

    • Enterprise Rent-A-Car's response · Nov 07, 2019

      Paigetaylor, all damage claims are handled through our Damage Recovery Unit. I have forwarded your correspondence to our Florida damage management team to investigate further. I trust that a manager will be in touch with you soon to further address your concerns with you further. Your patience is greatly appreciated as it can take several full business days to be properly reviewed. Thank you! - Carol H.

    Oct 30, 2019

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Enterprise Rent A Car — false damage claim

    I am being accused falsely of damaging a rental car from this business. On 10/17/2019, I turned in the key...

    Oct 28, 2019

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Enterprise Rent-A-Car — false claims; smoking claims

    On friday october, 25th I rented a car from enterprise. This location is very small and only had four men...

    Oct 21, 2019

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Enterprise Rent-A-Car — unauthorized credit card charges

    This enterprise location has unauthorized charged my card not one but twice. I don't even have the...

    Oct 15, 2019

    Enterprise Rent-A-Car — rental agreement

    The government rented me a compact vehicle from the above location (239 robert smalls pkway). The car wa...

    Oct 06, 2019

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    Enterprise Rent-A-Car — discrimination and defamation of character

    I was in a victim of sexual assault in June where I was raped kidnapped and drugged for over 14 days! I wa...

    Enterprise Carcommercials

    I used to love Enterprise commercial's creativity...now I run for the remote to change the channel. The incredible volume of these commercials is off the chart, ridiculous and unnecessary. I thought there was a law about overly loud commercials? These commercials are obnoxious. They don't get my attention in a good way, they make me not want to use the company.

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      Sep 25, 2019

      Enterprise Rent-A-Car — jobs

      I don't appreciate what Jennifer Livingston did to waste my time after an interview and delayed me with an...

      Enterprise Rent-A-Carcustomer service

      On September 13th I made a reservation through Priceline with Enterprise for a rental car for 4 days for my father. I was charged $33 for the insurance that I opted for time that I checked out with Priceline. Leaving a total of $145 to be paid at the time that the car was picked up. When my father went to go pick the car up he was first told you cannot rent a car without an electric bill in his name proving proof of residency. Unfortunately my dad only rent a room in someone else's home and the electricity bill is not in his name. He did, however, have mail from the DMV, Sacramento County Superior Courts, medical bills, mail from Social Security, all current mail from the same address as the address on his ID. You would think that this would have been sufficient showing proof of residency but the man working the front desk insisted that only an electric bill would be sufficient to prove his address. Then the man proceeded to tell my dad about how he didn't have full coverage insurance and therefore he would not be allowed to rent a car through Enterprise anyway. Which could be understandable if we hadn't paid for the optional insurance when I made the reservation through Priceline if you hours prior. Which, keep in mind, they had already charged his card the $33 for insurance coverage that they offer. My dad who had just gotten off of work and wasn't able to go home to change his clothes before he went to the Enterprise office off of Fair Oaks Boulevard in Carmichael California, was being treated as if he was inferior To the man (his name being Michael I believe). The Enterprise representative was not only extremely rude to my father, but was absolutely no help to him and finding some solution nor even offered a refund for the $33 he had already been charged. Needless to say, my father left the Enterprise office extremely upset and without a rental car. I I can promise you I will never refer anyone to Enterprise. Whether it be that store, a Carmichael California, or any other Enterprise in the country. Ever!!! I would like to see Michael go out and work as hard as my dad does every single day, out under the scorching Sun, and temperatures that can fry an egg on the cement. All well being 20 years his senior. My dad deserves to be treated with the utmost respect. Not treated like a low life bum expecting a free handout. Perhaps Enterprise should send all of their employees to a customer service etiquette class and require each employee she passed the class before they are allowed to begin actually working for the company.

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        Sep 11, 2019

        The complaint has been investigated and
        resolved to the customer's satisfaction
        Resolved
        Enterprise Rent-A-Car — car rental

        Requested a car in person one month in advance 7/9/19. On 8/9/19 went to get the car, got an upgrade to Ford...

        Enterprise Rent-A-Carenterprise damage recovery unit

        I previously submitted a review detailing my experience with the Spokane Valley, Washington Enterprise branch. To pick up where I had left off, a rock had hit the windshield of my rental car(2019 Ford Flex) that I had returned to the branch on 05/13, upon returning, I signed an acknowledgment of the damage and asked how much the repair would cost, I was told that they(at the branch) had nothing to do with that and that corporate would be contacting me. I did receive a letter from the Damage Recovery Unit about a week later informing me that a claim number had been assigned and that I would be receiving a bill with "supporting documents". I called the number on the letter a few days later and was told that "the wheels move slowly" on something like this and to give it about 30 days. I thought this strange as the branch manager had informed me that it was a simple repair and it was fixed immediately by Safelite. After hearing nothing for a couple of weeks, I called back in and spoke to a young man named Cody who informed me that they were waiting for the branch to send them the bill and that it could take up to 30 days. I called back in a few weeks later after hearing nothing and spoke to Kristen who informed me that billing for certain vendors is only done once a month and that it could take up to 45 days for me to receive the bill, I accepted her timeline and agreed to wait even though this is not what I was previously told. I should mention calling in to the Damage Recovery Unit(Dru) is a painstaking and Time consuming process as you have to hold before speaking to the operator and giving your info and then hold again while you are being transferred to "the team" handling your claim. After nearly 60 days and hearing nothing, I called back in and spoke the to the most disrespectful and combative representative you could ever imagine, I have already submitted a complaint to Care @ Enterprise with a basic transcript of what he said to me so I'll leave the details out of this. He informed me that it could take 90 days to give me the information. I finally received a letter on July 27th, 77 days after the claim was initially opened! This informed me of the amount they were claiming I owed plus a $50 Administrative fee, total of $447. The funny thing about is that after all of this time, they still didn't send me the actual invoice from Safelite, in other words, they still had no proof to show me that this was legitimately what I owed. I called the branch and finally got the branch manager to email me a copy of the invoice, I have no idea why he couldn't have done this when I asked him about it just days after I returned the vehicle but at this point, I was just happy to finally see it. The invoice that he sent me does not match the amount that I'm being billed for, I would call this the very definition of Fraud. The DRU Called me last week to ask why I hadn't paid, I told her about the discrepancy and she told me that she would send t the bill to collections if I didn't pay, I told her to go right ahead. The bill is now with a collection agency and due to the way that I have been treated, they will never see a dime from me. It didn't have to be like this, I was ready and willing to pay for the Actual Damage from Day 1 but they insist on dragging this out and shrouding the process in secrecy so that they can throw in fraudulent charges and outrageous Administrative fees after wasting a significant amount of my time. Therefore, I'm considering this matter closed and by the way Enterprise, don't bother putting me on the "Do not rent list", I voluntarily pledge never to do business with the rental car company from hell ever again. I hope it's worth throwing customer service out the window by farming out this process to the lowest bidder(probably the same kids that were selling magazine subscriptions door to door a decade or so ago) to save a few pennies. At least with the money you save, you can afford to hire Kristen Bell as your spokesperson so I guess that's something.

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          • Updated by Erick Z · Sep 11, 2019

            I already submitted a detailed e-mail to [email protected] on 06/28. I was told that the area manager would be in touch and I never heard anything from them.

          • Enterprise Rent-A-Car's response · Sep 11, 2019

            Erick Z.,
            We’ve noted your comments and would like to have the opportunity to look into this with you. Please send us a detailed email to [email protected] include the exact rental location, your contact telephone number, your claims, rental agreement or reservation numbers and any further information regarding your experience with us.
            We look forward to hearing from you.
            Regards,
            Carol H.
            Social Monitoring

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