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Charges made to my bank account/ rude customer service
I have been renting cars from enterprise for more than two years straight. On Sunday morning February 24, 2024, I found an amount of $966.54 charged to my account even though I am all paid up till Saturday February 23. I called in the Enterprise Suwanee Location in Georgia to get an explanation on this. I spoke to a man named Robert. He was extremely rude...
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Extra charge
I rent a car from enterprise at 6140 Hoffner Ave. Orlando, Fl. 32822. I picked up the car on March 2nd, 2024 at 11 am and I dropped off the car on March 3rd at 11 am. 2024. The contract agreement that I signed is $40.90 but I was charged with $81.79. I called the location place and I talked to the front desk person who transferred me to someone. He...
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One way rental
I had a very unpleasant experience with Enterprise Rent-A-Car. I rented a SUV from the West Palm Beach 1889 North Congress Ave on Jan 20th 12:51pm and returned to the Huntington WV Airport location on Jan 22nd 11:30am. I gave the keys to an employee who assured me that everything was fine, and I left. However, I later received my receipt which showed the...
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Customer service information
My son, John rented a car for work as he had to go to NC for the first time. His agreement number is [protected]. He rented the car at the Raleigh airport on February 4th. This is his first time travelling for work so he was unsure as to whether he needed a transponder when going through toll booths. As he was at work I offered to call the Customer Service...
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Car hire scam
Mark Read who is somehow the Director of Sales - UK and Ireland for Enterprise Rent-A-Car now known as Enterprise Mobility is a know advanced fee car hire scammer / degenerate gambler who is wanted by the Police. Please do not engage in any business activities with this sophisticated conman as he moves under the cloak of many identities / companies and his eyes are on your money. If Mark Read contacts you, please be very cautious and notify the Police straight away.
If you feel that you have had a similar experience, please join us in reporting Mr Mark Read to Action Fraud on the following link: https://www.actionfraud.police.uk
Note: The content provided in this review is based on personal experience and available information. It is important to conduct independent research and verify facts before making any judgments or decisions.
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This complaint has been resolved automatically due to user's inactivity.
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False charge/threats
Yes the day of last November 18, 2023 a store representative by the name of Chantellus Adams who goes by the Chance walked in and reported the rental car that I had stolen and I have had this car for about 6 months before then. I have spent tons of money paying for the 2023 Ford Edge. They sent paperwork to an address I didn’t live at, forged my signature, made it look like o stole the car when they knew where I was at the whole time. I was also threatened by mr Calvory French. I got for no reason even after customer service told me I was in good standing.
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This complaint has been resolved automatically due to user's inactivity.
Replied
Security deposit not returned
My name is Daryl Lay, and I rented a car for 24 hours with Enterprise on 24th Nov 2023.
I was charged for 7 days after returning the car on 24th Nov 2023 and my security deposit was not returned.
The rental vehicle was sent to me at Hilton LAX and I was told by the lady who drove it here that I could return the car to the hotel (park it at the hotel carpark) and someone would pick it up.
Please refer to the attachments that I have attached.
Please help me get my money back as I have been wrongfully charged. I have been trying to email Enterprise Customer Service but nothing has been done over the past 2 months.
Claimed loss: $300 USD of security deposit
Desired outcome: Please return my security deposit and the refund the excess charges.
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Replied
overcharge for vehicle not picked up by enterprise as requested
Rental 12/14/23. Tyler TX 3221 SSW Loop 323. Client: Charles Nichols. Canceled 12/15/23 due to medical emergency. (Hospital records available) Enterprise notified by phone to come and pick up rental locally. They never picked it up, and was charged almost $1500 for 2 weeks of non use. They denied I called to have it picked up (no record). But I do have record of phone call to then on 12/15. Three followup calls made with assurances this would be resolved. Area Manager today (Jan 24) said he will not refund any of that money.
Claimed loss: $1463.34 (minus one day)
Desired outcome: Please refund at least $1300
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Replied
Car rental
Hi
I’ve been issued this email from an email address presenting themselves are yourselves. It asks for money but presents no information.
Is this genuine, and if so how do I get more info.
Thanks
From no-reply_collections_erac@enterprise.ch
“We would kindly request that you submit the payment for the balance due using the secure pay-by-link option, by clicking on the link below. Please note that the link expires after 10 days.
https://sec.windcave.com/pxmi3/FD54CDCB3B463D78FFA142C17E7CED8D72591CCF9CA2B76D24B8486D6CD8A19875961ABD4BF556633790746F599778333
ZRHT72-111137
Please note that this is the last reminder/request and in case of late payment, reminder fees may apply, and the receivables will be handed over to a recovery service provider.“
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This complaint has been resolved automatically due to user's inactivity.
Replied
Charges for damages to vehicle I did not do
I rented a car in Chamblee, GA (Nov 28-29) for a 24 hr period while my car was being repaired. Went shopping, went out to dinner, and returned the car first thing in the morning. The agent took a look at the car and said I had damaged a piece of plastic on the bumper. I responded that I had no knowledge of any damage. He reminded me that I looked at the...
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oakdale CA rental site, female by the name of Valet?
she called me today and said my reservation for 18th of Dec, cannot be done, they don't have the suv. I said I would take any car and she said it depends on what is turned in. I was not happy so I called [protected] and talked to Alan and told him my problem, he said he could put me in a full size sedan on that day and logged it in, I suppose. I thanked him and called her back and she said the same thing after I told her what Alan said, I am still not a happy camper. I have rented from this site before and had no problems, she needs more OJT or something.
Desired outcome: get me the full size sedan for Monday the 18th of Dec. by 1000 hrs.
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Replied
Many issues with my rental.
I spent A TON of time searching for the right car, (in the right price range), for me. Knowing that I would also have to pay the $300 deposit on top of my rental price. I found the right car. I made a reservation. Just like I have done many times in the past. When I got there, the car I reserved, was NOT AVAILABLE. At that time I didn't have time to wait...
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Car smells horrible
We got a car from this location that smelt like smoke, so bad it would take your breath away. I made them and corporate aware of the situation and they told us that they can't help it that people smoke in the cars. Well, we don't smoke and we don't and shouldn't been given a car that smells like weed horribly. We had to clean their car ourselves and put air fresheners in it something that we shouldn't have to do. I would NEVER recommend renting a car from an enterprise, apparently, they don't care about their customers and their customer service is horrible along with their excuses.
I have emailed the company numerous of time and no one has reached out to me so nothing has been resolved
This complaint has been resolved automatically due to user's inactivity.
Replied
Unauthorize Credit Card Charges
I had been using Enterprise for the last 4 to 6 weeks. Enterprise charge my account 200.00. I was understanding that the insurance was paying until they said we maxed out. I took insurance out for the first week. I didnot authorized to continue with the insurance with out my permission. They told me I owe them 257.00 because they continued the insurance without my authorization. This should not be happening. Especially without the customer aware of it. This is poor customer service. I don't have enought in my account to cover the cost. I was unaware of a charges that I did not put in for.
Then enterprise location 1601 Eastern Avenue
Tera Richburg [protected]
Desired outcome: I will pay what I owe them but I don't want to pay the extra insurance that I did not put in for.
This complaint has been resolved automatically due to user's inactivity.
Replied
Rental car - virginia beach store laskin road
After a terrible car accident totaled my car, I was authorized by Nationwide to spend up to $900 on a rental car through Enterprise. Despite returning the car on June 17, I have been charged $1761.74, which needs to be refunded to me. On June 1, I rented a Chrysler minivan from the Virginia Beach store, RA#6M8MLJ with an estimated return date on June 8 on...
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Rental agreement
I have been dealing with Enterprise car rental company due to a no-fault claim and this place of public accommodation has placed me in numerous events of discomfort and what I feel has extended to retaliation. My first interaction was on 10/30/2023 roughly around 5:50pm, while waiting second on the line for a reservation/pick up, I was discriminated by...
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Rental of a enterprise rental car vehicle
My wife was in a car accident, and We are with State Farm. State farm advised they would set up a rental with Enterprise but that we could go get the car now. She went and picked up a car, at the weekly rate. No one told us that there was a lower contracted rate honored by Enterprise. Enterprise rep was advised of accident. Coverage supplies us with the...
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Van hire
Your Report Number: [protected] After arranging to hire a Luton van for a house move and quoted £293.95 for 4 days hire, my wife and I arrived on the morning of the pick-up date to collect the vehicle. Straight away I noticed the valeter on duty was racing cars around the car park and accelerating at speed and braking causing the vehicles to skid. I raised...
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Still waiting for refund on deposit
I sent a complaint on the 20th of October and I received a confirmation and I responded. That is the only email I received until the 29th stating that I did not respond and you consider my complaint resolved. You are assuming the complaint is no longer relevant, it is. So again... my sister (Gayle Lyons) and I rented a car March 4th, 2023, returned it March...
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Fraudulent damage claim by enterprise
We rented a car from Enterprise through our insurance company after our car was damaged by hitting a deer. The original car given to us broke down a few weeks into the rental and I was hurriedly given the only vehicle available without so much as a walk around. They literally wrote down the odometer reading and tossed me the keys, no paperwork signed or...
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