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Enterprise Rent-A-Car – Geico accident rental and toll charges incurred

wtcconcierge of Norfolk, US

Jul 10, 2024 9:04 am EDT

Verified customer

Resolved

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On 7/8/24 at 7:21 I received and email from Enterprise concerning the toll charges that I incurred while renting a vehicle. Geico RSVP a rental through our claim # [protected].

- The rental had a transponder in stalled.

- We were informed we needed to switch out the transponder with our own.

- We incurred toll charges that were based on having no transponder.

- We only rented the vehicle because we were in an accident.

- The local Enterprise branch rep admitted to NOT informing us of the need to change our transponders.

- These charges should be dealt with between Geico insurance and your company just as all other charges were dealt with through our claim.

-Enterprise invoice #: EHI62449400

Desired outcome: These charges taken care of by Enterprise through Geico insurance. Toll charges reduced down from non-transponder fees to EZPass transponder fees.

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Enterprise Rent-A-Car response

Jul 15, 2024 1:54 pm EDT

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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We would like to look into this further but need some more information. Please email review@em.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. –Chris R.

Resolved

This complaint has been resolved automatically due to user's inactivity.