Enterprise Rent-A-Car
Reviews and Complaints

My sister & I had to rent a car March 4, 2023 due to ours needed a lot of work.

We had the KIA for about 3 weeks, returned it March 24th. We were told they would get the deposit of $300.00 to us ASAP, minus $100.00 for some reason (I don't recall). They would apply it to my sister's credit card, her name is Gayle D. Lyons within 5 business days. Obviously, it didn't happen. Numerous times Gayle went to the office at 4300 East Evans Avenue in Denver, CO and kept getting the run around, and excuses. I am really surprised that such a large company would have a problem of returning money. Please help fix this problem, we really would appreciate it. You can reach us @ [protected]

Sincerely,

Diane

My family and I rented a car from Ohio and drove to Florida. The car is leaking oil bad. We called roadside services and waited 2 hours for them to say I didn't answer my phone and they cancelled my request. I was supposed to get a Uber to another location to pick up another rental exchange for this one. I have 2 kids with me also. So now we have to wait another 2 hours in hopes that they will show up this time. Problem is all enterprises are closed. This is our 1st day on vacation just wasted. This happened on Thursday October 12th at 4pm. It's now 6:30pm and still no tow truck. I rent from them alot and this is making me want to rent somewhere else.

I got confirmation number for a rental from my insurance company. I tried to call the Farmville location. Twice when I called it kept me on hold forever and then told me to try back later and hung up. When I did get a person they told me my reservation was for Lynchburg, which is too far away. I told her I couldn't get to Lynchburg and that it took me 3 tries to get through to her. She told me she didn't have to put up with my harassment and hung up on me. I wasn't harassing anyone. They can transfer the rental location but chose to be rude instead. Apparently I won't be renting a car.

I feel that we were over charged on a rental.

Reservation number GP50eft [protected]

We picked the car up at 3:30 PM on Friday October 6th.

We dropped the car and the keys on Sunday October 8 at 7PM.

We were charged for 3 full days. We only had the car from 3:30 PM to 5PM closing, yet we were charged for all day Friday.

Please let us know if this is correct and how you always charge.

I received a letter stating ,I was involved in a accident with their rental vehicle. The date of loss is 06/02/2023. There was never an accident with their vehicle, especially since I never got this car until the 4th. I was actually involved in a car accident with my OWN car on this date. I have the police report still. I never received the rental until the 4th. So it's physically impossible for me to damage this rental vehicle when I did not have it until later. I received a green light from the employee when I dropped off the vehicle within the next few days. I took her word for it and now I'm getting a letter, two months later, stating I damaged the car. I believe they have mistaken my personal car accident with their rental vehicle. Please fix this 🙏!

First off this company does not care about the consumer. I needed to rent a vehicle on the fly as AVIS refused to honor my payment method dispite already having a reservation for a car. The Manchester NH Gold street location was extremely unprofessional demanding "Company policy states that you need a paper bill to use debit cards." and "Paperless bills do not count." I was laughed at and humiliated by staff members. Their regional management didn't help either after speaking with him about my issues. Again made fun of my situation refusing to rent or help with the problematic staff at the Manchester NH Gold street location. Due to this I missed a important event and now am hesitant to use Enterprise Car rental in any location.

I rented a car back in April and returned car and was told that i owed additional money because they ran my card incorrectly. i physically showed them my transactions from my bank and even got the bank on the phone that confirmed that the payment wasnt returned to my account. they let me leave and then reached out saying they will refund me the money that was due (via email) then i get a call from customer service saying that i owe. i have been going back in forth with the branch telling me one thing and corporate another. this is the worst experience i've ever had and i'm out $800 and possibly will go on my credit. i plan on contacting a lawyer

I requested an SUV a week before the rental date and when I picked up car they only had a truck? I exchanged it for a Toyota Rav 4 on 9/1 which made noise on the out side when driven, and had a faint smoking smell. I exchanged it again and all they had was a Nissan Kicks which had no floor mats and a stain in the center of the roof.

On 9/5/23 I have ants in the car rental that almost made me crash.

They were crawling on me after I left the car and went into the gym and then my son had to drive home and they crawled on him making him swat at these ants and almost crash the car. My son is traumatized from this experience and I am disgusted with the lack of good business at Enterprise. There were no choices of cars (with a weeks request), the cars needed maintenance and cleaning and now infestation of ants therefore extermination and therapy.

What happened to this business?

I have been a loyal client with Enterprise for fifty years now. I paid $432.98 for six day rental. I was charged an extra $200 as security (?).

We cancelled our trip on 8/30/23 as my family and 95 year old uncle waited in a failed auto for 3 hours in the HEAT! IN HARMS WAY!

Never has one of your cars failed me until Aug. 30. I was CHARGED $219 in charges.