Rental car reservations and pick up
I reserved a car on 9/27/23 for use on 10/20/23-10/22/23 confirmation #[protected]. I received a call around 4:30pm to by the location I reserved from 1406 South Loop West, Houston, TX 77054. They let me know nothing was available for the next day pickup and told me to call around Houston to try and find a car. I had one hour to figure out what to do for the...
Read full review of Enterprise Rent-A-Carstill waiting for refund on deposit
My sister & I had to rent a car March 4, 2023 due to ours needed a lot of work.
We had the KIA for about 3 weeks, returned it March 24th. We were told they would get the deposit of $300.00 to us ASAP, minus $100.00 for some reason (I don't recall). They would apply it to my sister's credit card, her name is Gayle D. Lyons within 5 business days. Obviously, it didn't happen. Numerous times Gayle went to the office at 4300 East Evans Avenue in Denver, CO and kept getting the run around, and excuses. I am really surprised that such a large company would have a problem of returning money. Please help fix this problem, we really would appreciate it. You can reach us @ [protected]
Sincerely,
Diane
Desired outcome: Please refund and we would like an explanation.
This complaint has been resolved automatically due to user's inactivity.
Rental car roadside services
My family and I rented a car from Ohio and drove to Florida. The car is leaking oil bad. We called roadside services and waited 2 hours for them to say I didn't answer my phone and they cancelled my request. I was supposed to get a Uber to another location to pick up another rental exchange for this one. I have 2 kids with me also. So now we have to wait another 2 hours in hopes that they will show up this time. Problem is all enterprises are closed. This is our 1st day on vacation just wasted. This happened on Thursday October 12th at 4pm. It's now 6:30pm and still no tow truck. I rent from them alot and this is making me want to rent somewhere else.
Desired outcome: I would like a refund or a free week rental.
This complaint has been resolved automatically due to user's inactivity.
Renting a car
I got confirmation number for a rental from my insurance company. I tried to call the Farmville location. Twice when I called it kept me on hold forever and then told me to try back later and hung up. When I did get a person they told me my reservation was for Lynchburg, which is too far away. I told her I couldn't get to Lynchburg and that it took me 3 tries to get through to her. She told me she didn't have to put up with my harassment and hung up on me. I wasn't harassing anyone. They can transfer the rental location but chose to be rude instead. Apparently I won't be renting a car.
Desired outcome: I just wanted a rental car until mine is fixed
This complaint has been resolved automatically due to user's inactivity.
Car Rental
I feel that we were over charged on a rental.
Reservation number GP50eft [protected]
We picked the car up at 3:30 PM on Friday October 6th.
We dropped the car and the keys on Sunday October 8 at 7PM.
We were charged for 3 full days. We only had the car from 3:30 PM to 5PM closing, yet we were charged for all day Friday.
Please let us know if this is correct and how you always charge.
Desired outcome: Partial refund
This complaint has been resolved automatically due to user's inactivity.
Car rental at 2025 S MainSt, Santa Ana, CA
GEICO arranged a car rental for me, I was contacted by Enterprise on Monday 10/2 about meeting me at Caliber Collision on 10/4 at 2:30 pm. Jairo encouraged me to pick a luxury vehicle and I told him the insurance company had said they would pay for a full size car and that was what I wanted. I was told they would meet me at Caliber Collision on 10/4 at 2:30...
Read full review of Enterprise Rent-A-CarOvercharge on bill
Had to rent a car because of accident. I had rental for 29 days. At time of rental I shown papers on a screen and was asked to initial in several places. I am a senior living on SS and if I was explained certain optional charges I would not have agreed to them as I would not have been able to pay them. When I received a copy of the bill in my email I wa...
Read full review of Enterprise Rent-A-CarRude and insensitive employee
Location. 1820 w 87 th street in Chicago Illinois I rented the car because of an insurance claim from enterprise. On 9/25 (upon return of the car rented) i had a terrible experience with one of the employees. Prior to me going to the location i called in 5 days before because i needed to get the car i had switched out, due to the windshield wipers being...
Read full review of Enterprise Rent-A-CarFalse Damage Claim
I received a letter stating ,I was involved in a accident with their rental vehicle. The date of loss is 06/02/2023. There was never an accident with their vehicle, especially since I never got this car until the 4th. I was actually involved in a car accident with my OWN car on this date. I have the police report still. I never received the rental until the 4th. So it's physically impossible for me to damage this rental vehicle when I did not have it until later. I received a green light from the employee when I dropped off the vehicle within the next few days. I took her word for it and now I'm getting a letter, two months later, stating I damaged the car. I believe they have mistaken my personal car accident with their rental vehicle. Please fix this 🙏!
Desired outcome: I hope this can be dropped! I had an initial good experience with my rental.
This complaint has been resolved automatically due to user's inactivity.
Damage recovery unit claim #[protected]
I rented vehicle in Washington DC July 21st and drove it one way from Washington DC to State College. After returning I was billed a damage deposit and responded indicating I had not damaged the vehicle and requested they confirm with video or photos from Reagan National Airport. The state college staff refunded the deposit and apologized for the...
Read full review of Enterprise Rent-A-CarCar rental in UK this summer
From: Lynn Pickles Date: Tue, Aug 15, 2023 at 1:23 PM Subject: Alamo/Enterprise car rental at Heathrow Airport To: Cc: Lynn Pickles Dear Customer Service Team I refer to a conversation I had with the Alamo Chat Bot reference number [protected]. Here are some details of my Alamo Contract: Reservation number: C4 21 829 560 Confirmation number ...
Read full review of Enterprise Rent-A-CarService, not fixing problems with staff, policies
First off this company does not care about the consumer. I needed to rent a vehicle on the fly as AVIS refused to honor my payment method dispite already having a reservation for a car. The Manchester NH Gold street location was extremely unprofessional demanding "Company policy states that you need a paper bill to use debit cards." and "Paperless bills do not count." I was laughed at and humiliated by staff members. Their regional management didn't help either after speaking with him about my issues. Again made fun of my situation refusing to rent or help with the problematic staff at the Manchester NH Gold street location. Due to this I missed a important event and now am hesitant to use Enterprise Car rental in any location.
Desired outcome: Firing of staff, policy renewal
Damaged vehicle memphis airport
I rented a vehicle August 4 returned August 7, 4:00 am, left keys in drop box and car was fine, I received the close email to me which states all is good with the vehicle you turned in, now a month later I have been contacted by recovery/damage stating that there was damage to the hood, and was told they had not been able to reach me, which is not true I...
Read full review of Enterprise Rent-A-CarRefund
I rented a car back in April and returned car and was told that i owed additional money because they ran my card incorrectly. i physically showed them my transactions from my bank and even got the bank on the phone that confirmed that the payment wasnt returned to my account. they let me leave and then reached out saying they will refund me the money that was due (via email) then i get a call from customer service saying that i owe. i have been going back in forth with the branch telling me one thing and corporate another. this is the worst experience i've ever had and i'm out $800 and possibly will go on my credit. i plan on contacting a lawyer
Desired outcome: apology and return of money
Fraud
Please see attached document. I have grave concerns about the non transparent and dishonest service provided by Enterprise Rental Car and I seek resolution. I rented from August 18 to August 30th, 2023. With a no charge extension until September 2, 2023. Resolution I want my security deposit back of $399 including a refund of $1457 They continuingly...
Read full review of Enterprise Rent-A-CarNot following intake processes
On Sunday, August 20, 2023, I went to the Berkeley, CA, location to pick up a reserved car. I chatted with Ben while he went over the intake process. We then went out into the parking lot where he told me what cars were available. He said the Lexus was available as well but for a few extra dollars. I told him I'd take the Camaro since I would never purchase...
Read full review of Enterprise Rent-A-CarPoor customer service
I had a rental car delivered to Bill Dodge Collision Center in Westbrook, Maine on August 29 for a seventeen day rental. I was told I was entitled to a full size SUV, but the Mazda was the largest vehicle they had ready to go. I was told that The rental company would let me know as soon as something larger was available. The mileage on the car was 34,509...
Read full review of Enterprise Rent-A-CarRefuse to refund almost $23,000 or return my vehicle.
I purchased a 2019 Honda HR-V EX on August 30th 2023, from the Henderson Nv location. I was paying the car in full without financing for a total of $20,292.21, with my debit card and pin. The system they use does not show the total amount you are paying when entering the pin. After receiving the approval, I was notified that I was accidentally charged...
Read full review of Enterprise Rent-A-CarEnterprise car rental
I requested an SUV a week before the rental date and when I picked up car they only had a truck? I exchanged it for a Toyota Rav 4 on 9/1 which made noise on the out side when driven, and had a faint smoking smell. I exchanged it again and all they had was a Nissan Kicks which had no floor mats and a stain in the center of the roof.
On 9/5/23 I have ants in the car rental that almost made me crash.
They were crawling on me after I left the car and went into the gym and then my son had to drive home and they crawled on him making him swat at these ants and almost crash the car. My son is traumatized from this experience and I am disgusted with the lack of good business at Enterprise. There were no choices of cars (with a weeks request), the cars needed maintenance and cleaning and now infestation of ants therefore extermination and therapy.
What happened to this business?
Desired outcome: $1000.
Rental agreement ra#: 1rv25d
I have been a loyal client with Enterprise for fifty years now. I paid $432.98 for six day rental. I was charged an extra $200 as security (?).
We cancelled our trip on 8/30/23 as my family and 95 year old uncle waited in a failed auto for 3 hours in the HEAT! IN HARMS WAY!
Never has one of your cars failed me until Aug. 30. I was CHARGED $219 in charges.
Desired outcome: Please refund me the additional $219 as the inconvenience and unsafe unprofessional tow truck operator. I will report this incident to the Department of transportation of Puerto Rico. I have pics & videos. Please contact me on my email
I was incorrect with the date of 8/30/23. It was actually 8/31/23
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Enterprise Rent-A-Car Contacts
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Enterprise Rent-A-Car address600 Corporate Park Drive, Saint Louis, Florida, 63105, United States
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RA# 583TCT / CITATION F188257142




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