CB Vehicle Rental and Leasing Enterprise Rent-A-Car Poor customer service employee Las Vegas Airport

Enterprise Rent-A-Car review: Poor customer service employee Las Vegas Airport

Jenny 6798 of US

Jun 24, 2025 2:26 pm EDT

Verified customer

Featured review

I travel weekly to Vegas for work and for the last two years I have rented from this branch. Normally the customer service at this branch is excellent and employees are professional, cheerful and leave you with a positive experience. Last night was an exceptional when I was treated very poorly by Diagia. I explained to her that I had an upgrade and would like to use this. She did not even acknowledge my request and pointed to a Hyundai sedan and stated “here is your car.” I paused and explained that I rent here every week and normally they give me a nicer car. She retorted this is a nicer car. I went back and requested again with her and she basically just dismissed my concerns and the general tone and nuance was “I don’t care about your request”. Now, in 2 years I have never had them dictate to me which car I take. I am generally given several cars to choose from in a group. I have contacted the corporate office to complain and I think no one will disagree that a Hyundai is no upgrade.

Recommendation: This site is generally great but if someone treats you poorly let the managers know.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270
+1 (866) 534-9270

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100%
Confidence score

For users of TTY devices

+1 (866) 445-8284
+1 (866) 445-8284

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100%
Confidence score

Customers with Disabilities

+1 (866) 458-9227
+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838
+1 (800) 325-8838

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Maintenance Program Information

855-266-9289
855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000
+1 (877) 416-0000

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en Español

855-266-9565
855-266-9565

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Customer Service

800-307-6666
800-307-6666

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Roadside Assistance

866-507-6222
866-507-6222

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Enterprise Plus® Member Services

866-225-4284
866-225-4284

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Customers with Disabilities

+1 (877) 881-5500
+1 (877) 881-5500

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Enterprise Business Rentals

1-866-4-LUX-CAR
1-866-4-LUX-CAR

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Enterprise Exotic Rentals

+1 (888) 227-7253
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Enterprise Car Sales

+1 (888) 736-8287
+1 (888) 736-8287

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Enterprise Truck Rental

+1 (877) 233-5338
+1 (877) 233-5338

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Enterprise Fleet Management

+1 (888) 480-3722
+1 (888) 480-3722

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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Jun 25, 2025
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