CB Vehicle Rental and Leasing Enterprise Rent-A-Car False charges

Enterprise Rent-A-Car review: False charges

Crystal Medina of US

May 25, 2025 11:51 pm EDT

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My rental car wouldn't start so I called enterprise and waited over an hour for someone to come. The man connected a small little charger for about 1 minute as soon as it sounded like the battery was getting charged he disconnected it and said well it's not going to work you need a tow and I told him you can't tow it yet I have to talk to them I don't know what they want me to do with this car so he left I called Enterprise back the next day I waited 2 hours for someone to come and told the car they didn't come I called back again the third day somebody finally came in the middle of the night I didn't even know they were coming to get the car the car was just gone the next morning -
So I called the next day and said what do I need to do y'all got the cartage I'll get the car yes we've got the car everything's okay I said all right so it's turned in everything's okay cuz I'm going out of town I'm going home for a couple weeks they said yes everything was good now I'm seeing a bill with a charged me through the 19th charged me for a jump that I didn't get charging me through the 19th $809 that needs to be removed immediately

Claimed loss: 809

Desired outcome: Refund the charges

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Enterprise Rent-A-Car response

May 30, 2025 3:33 pm EDT

Enterprise Rent-A-Car customer support contacts

Phone numbers

+1 (866) 534-9270

+1 (866) 445-8284

Address

600 Corporate Park Drive, Saint Louis, FL, 63105, US

Website

www.enterprise.com

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Hi Crystal, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Chris R.

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Enterprise Rent-A-Car Contacts

Enterprise Rent-A-Car phone numbers

+1 (866) 534-9270
+1 (866) 534-9270

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100%
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For users of TTY devices

+1 (866) 445-8284
+1 (866) 445-8284

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100%
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Customers with Disabilities

+1 (866) 458-9227
+1 (866) 458-9227

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Enterprise Exotic Rentals

+1 (800) 325-8838
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Maintenance Program Information

855-266-9289
855-266-9289

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Enterprise Car Rental Reservations

+1 (877) 416-0000
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en Español

855-266-9565
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Customer Service

800-307-6666
800-307-6666

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Roadside Assistance

866-507-6222
866-507-6222

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Enterprise Plus® Member Services

866-225-4284
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Customers with Disabilities

+1 (877) 881-5500
+1 (877) 881-5500

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Enterprise Business Rentals

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Enterprise Truck Rental

+1 (877) 233-5338
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Enterprise Fleet Management

+1 (888) 480-3722
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Enterprise Rent-A-Car address

600 Corporate Park Drive, Saint Louis, Florida, 63105, United States

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Jun 02, 2025
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