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I received an email (11-12-24) from your company stating owed for a traffic ticket. I called your company (citation department) on 11-13-24 and I was told that I owed $100 for an open ticket. I did not realize that ticket was paid in full in September. I also informed the representative (11-13-24), I would pay the ticket in full. I sent a money order ($100) on the 11-15-24. On the 11-16-24, I contacted your company to inquire why they would bill me on 11-15-24, especially after I paid (money order) on the 11-15-24. This problem was caused by misinformation from your company (advising me the ticket was open and telling me to pay for it). The money order was paid to the city of Washington,D.C. The ticket was sent to the owner of the car (Enterprise). The refund goes back to the owner of the vehicle. I do not have the option to upload information. This information should reflect in your notes from my numerous phone calls. Yes, I do have a copy of the money order.
Claimed loss: $100.00
Desired outcome: REIMBURSEMENT FOR MY MONEY ORDER.
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It is rather frustrating to come across how Enterprise Rent-A-Car messed up in this situation. Given that the payment is confirmed and has been processed, do tell Enterprise to return your $100 any time soon. Also, show them a copy of the money transfer order and all details of communication in support of your claim.
If they refuse or prolong the issue then take it to their corporate office along with the error that they committed. If needed, complain to your state’s consumer protection agency or a small claims court to get your money back. Letting their fault cost you is not recommended.