Enterprise Rent-A-Car
Reviews and Complaints

I travel weekly to Vegas for work and for the last two years I have rented from this branch. Normally the customer service at this branch is excellent and employees are professional, cheerful and leave you with a positive experience. Last night was an exceptional when I was treated very poorly by Diagia. I explained to her that I had an upgrade and would like to use this. She did not even acknowledge my request and pointed to a Hyundai sedan and stated “here is your car.” I paused and explained that I rent here every week and normally they give me a nicer car. She retorted this is a nicer car. I went back and requested again with her and she basically just dismissed my concerns and the general tone and nuance was “I don’t care about your request”. Now, in 2 years I have never had them dictate to me which car I take. I am generally given several cars to choose from in a group. I have contacted the corporate office to complain and I think no one will disagree that a Hyundai is no upgrade.

Enterprise on Duel Hwy in Hagerstown Md. made a handicap senior citizen that needs a hip surgery and both knees operated on soon, Where I had to walk there to To get a replacement car because there other car broke down last nite and was towed away ,when I got there 4 employee were doing not a thing .because in march I had another problem were you asked me to leave after setting up an appointment for use of a car for 2 weeks ,so then I had to go to budget .were the people that keep your business running and you treat them like crap ,Honestly 2 of those employees should not even be working there ,the way they treat customers ,were the people that keep your business running and you treat them like crap ,Honestly 2 of those employees should not even be working there ,the way they treat customers , What Great Service

I work in customer service and I rented a car at 2150 S. State Road 7 Miramar FL, ***. Bryan Salkey was the Rep. That handle my rental service on the 10th Aug 2016 to the 17th Aug 2016 and this young man is really hospitable, honest and reliable. It is the second time renting a vehicle I the US and he really made this a pleasant trip for my family and myself due to his professional skills and pleasant approach to all our questions. I hope the higher management of Enterprise recognize this young man and put him up the scale for he is really an asset to the company. I thank you Enterprise for such great Service Rep as Bryan Salkey and look fwd to using your rental service in the future just because of him. Respectfully, G. R. from Trinidad and Tobago.

The customer service at Enterprise Rent-A-Car at "*** 101 ST, Edmonton, AB" has exemplary service. The whole team and management at the downtown location was willing to go over and beyond what was required.

Mark and Justin are the opitome of excellence. They take time to listen to clients and offer services over and beyond normal. I am super grateful for their attention to details, excellent customer services and always exceeding my expectation. Thank you so much for the upgrade Mark, you made our day. My friend were very happy too:)

The whole "Enterprise Downtown Team" is absolutely amazing. I am so happy with the whole team. All you guys are great. Thank you and keep up the great work.

I would definitely use their services again and tell my friends too.

On June 9 we rented a 2022 Ford Edge from the 2150 State Road location in Miramar, FL. Gabriela Alvarez gave excellent customer service. When I called to delay the pick up time, she suggested the best time so that my husband was able to get in and out without any hassle. She was very friendly and courteous.
Your vehicle is reserved.
Hi Sheila,

You reserved a Nissan Rogue or similar on Jun 9,2022 8:30:00 AM at Enterprise in Miramar. Your confirmation number is ***260.

Your Reservation
Pick Up
Jun 9,2022 8:30:00 AM Return
Jun 15,2022 6:00:00 PM
Miramar
2150 S State Road 7
Miramar, FL, ***,
United States
***224 Miramar
2150 S State Road 7
Miramar, FL, ***,
United States
***224
Hours: Mon - Fri: 7:30 AM - 6:00 PM
Sat - Sun: 9:00 AM - 3:00 PM Hours: Mon - Fri: 7:30 AM - 6:00 PM
Sat - Sun: 9:00 AM - 3:00 PM
Directions to Pickup Location

WOW! What an incredible team at Enterprise located in Hixson, TN! I had traveled to Chattanooga on business when my personal car had to be put into the shop early on the morning of 8/22/23. Enterprise had a car for me to rent and Roger, a very, very nice employee picked me up at my work location, what a joy he was, so personable. Cody, an incredible Enterprise associate gave me beautiful red, convertible Mustang. Cody was exceptional to work; very professional making sure everything was just perfect. Had me checked in and out the door in a very timely manner, just very impressive. On return of the car, Abigail had me checked out in no time and was so very nice to take me to pick up my personal car in the shop. I can't say enough good things about my experience at this Enterprise. I can assure you that if I ever need a rental and anywhere close to this location, I will definitely give them my business.
Kudo's to Enterprise on some fantastic customer service and a big thank you to the three associates that I had the pleasure of working with.

I'm thinking his name may be jay I may be wrong. But I rented a car from his location and drove to Panama City. I had to stop so many times it took us hrs more then it should have. I went to every enterprise in Panama City even airport no one would switch out the car. I took all my vacation to try and get the tire fixed. No luck no enterprise would switch me out. I drove from miles miles miles. There was a slit in the tire 3 day to get through Walmart. No one would help me. The last day I stopped back at the last place and talked to this man again in Panama City about getting another car. When I walked in he said I have a truck just got. He switched us out and home we went. We lost our vacation and we lost family time with my family. We rented a $4500.00 condo. But as soon as I got back to Knoxville I drove the truck to drop off. The manager was so awesome incredible. He told me the customer driving car comes first always before renting out to new customer. Well not in Panama City. He was so helpful that today I think of why I choose Enterprise on Clinton hwy north. The best service you will ever get. He's on heck of a manager and told me he make it right with me my next trip. But don't hesitate renting from Clinton Hwy north. Amazing group of people (Family). I can't say enough about him but losing vacation with family money and time you can't get back. Thanks for your service. Tammy

It was my daughters birthday weekend and I had plans to bring children to Six Flags New England, but unfortunately due to the weather changed, plans last minute and decided to rent a vehicle. I went online the night before and made a reservation for enterprise in Dorchester and they called me at 8:05 the next morning to let me know they did not have the vehicle that I needed. Then proceeded to make a reservation for the enterprise location in Randolph Massachusetts. Went to that location and patiently waited in the lobby for 45 minutes when finally, the agent informed me that no one checked my reservation and she apologizes but unfortunately, they didn't have a car for me at that location either. After calling dozens of rental company; I called the Raynham enterprise location where I spoke with Sebastian, who honestly was heaven sent! He was super kind and understanding and empathetic after listening to what I went through that day. He told me to head on over and he'll have a vehicle ready for me when I arrived. Upon my arrival, not only did he have the vehicle ready, but he was extremely attentive, kind and so easy to work with. I have rented many cars in the past, and I can say that this was the most easiest transaction and his customer service skills were above and beyond my satisfaction. This is my new location and I will refer all my friends and family, because the entire office was great overall.! I was greeted with a smile and spoken to, and a professional manner, and I really appreciate them for that.

Hi my name is Ray Waldrop me and my wife needed to rent rental cars that was a thing in the past when we was growing up in our younger years every now and then we had to rent a car well this is our third time that we rented a car this month from Enterprise Rent-A-Car and Marysville Washington Yen that work there has been a very good reliable person to talk to the guys that work here are a very good guys they're straight up and forth they're polite they're courteous they have manners manners is a big thing when you're renting cars or having a business manners will make a good deal or a bad deal with these gentlemen at this Marysville Enterprise Rent-A-Car are very good at that they understand what manners and respect is for the customers I've rented there three times already and I'm very very satisfied As Long as You Follow the contract of the deal that you make with these gentlemen you will have no houses no trouble no unexpected money coming out of your bank account none of that but you will get one thing you will get good business and I'm talking about down to earth decent good business that's why I go on here and leave these reviews because they deserve a good review for the excellent work and customer attention and customer care that they do for me I appreciate it and they just need a pat on the back every now and then to let him know that people does understand manners and respect and there's people at this company Marysville Enterprise Rent-A-Car understands that so young thank you very much for all the great work that you do thank you

They are very good. One customer had some breakfast sandwiches packed for journey to NYC from Florida so he shared them with the staff and customer.
My reservation was being held at the WRONG location, I couldn't find them online so I had Brandon from the Boca Raton office call Martha, in Delray!
I have been using Enterprise as our car rental for 21 years, but they didn't save the info in their computer so that was frustrating. All 50 vehicles were rented I was on a wait list it's a holiday weekend, so my car was in the shop, and I was going to rent the car to drive myself because my friends were sleeping late or out of town. Also I gave 5 stars because in a great coincidence, the other customers in line were from INDIA! I love curry and Indian culture. Also Juan, Brandon and the young lady there did social distancing to perfection! I saw hand sanitizer being used and six feet, from the customer, they even offered me a free coffee but did not have decaffeinated. I took for later. The young man who waited on me was very nice courteous and friendly you don't see that in Boca Raton every day. I was coming from the Hyatt Place maybe they thought I was rich or they were pretending not to know my famous music? I felt the same customer service that I got, in Tampa FL from Enterprise in 2000 when we drove to my concert for Disney. I was nervous as it was 6000 trance fans. I don't remember the show, I had stage fright and the Backstreet Boys were in the audience. But I do remember the drive singing rehearsal with my dancers dj and crew in a Enterprise Van, very economical for gas! Thank you enjoy my music. Robin Fox #vampoftrance

What a difference it was to rent a car through Enterprise( Budget is a nightmare from start to Finnish.) Twice I have reserved a car that was not available when I showed up at the Budget dealer shop. They had no car at all to offer me and never even apologized for the situation that put me in. I needed a car for a very important reason. My daughter had several college tours lined up) I reserved, creceived a confirmation even pre paid for my car at Budget. Only to be left stranded and panicked On two separate occasions (Budget have a glitch in their system that doesn't update when they run out of cars) That was Budget in NewRochelle.
Now back to Enterprise in New Rochelle: Such a positive experience from start to finish. First and foremost I want to say that every single staff member was kind, friendly and helpful. I personally had the pleasure to deal with two lovely young ladies: Shannon & Jaena Rene. They were both so sweet, helpful and patient with me throughout. They were both very knowledgeable about each car. Enterprise is lucky to have such wonderful women as their employees!
I needed to extend my rental for a few days. Each day when I had to extend my rental car agreement: I had no problem getting an actual human on the phone to talk to. Serenity now lol I truly appreciated being able to get a human being on the phone that reassured me about the rate & who confirmed the extension.
Budget on the other hand is a stressful disaster to deal with. Budget doesn't even have a direct number to
Any of their locations. Try to get a human being on the phone: if you do you can make sure it's someone at some call center somewhere and no one you dealt with while renting your car.
Aftef the Pandemic and experiencing a shortage of actual human beings while trying to reach my bank or phone company or whatever it may be: I want to give praise Snd 5 stars to Enterprise for understanding the irreplaceable value and comfort that dealing with actual kind human beings provide. I will definitely always choose Enterprise if or when I need to rent a car again. Oh and I forgot: Enterprise was also a lot more affordable!

After my accident I walked into Enterprise in Toms River New Jersey and was greeted by Tim Berberich. Welcoming and knowledgeable he took care of my Rental professionally and easily. Upon the return of the vehicle, a month later, Grey Wolff took care of the rest, assuredly, providing me with all the final paperwork. Great service and assets to the Enterprise Corporation. Thanks for everything!

Any one else have trouble trying to rent from enterprise here in Farmville. Within the last few months ive made reservations twice for work meetings. Went to pick up the car the first time ans was told "oh. I meant to call you but it slipped my mind " we dont have anything The next time i thought maybe it was just a mistake it happens. So called and made another reservation called to verify on the day of pickup several times but could never get an answer after work went to pick the car up and yep. You guessed it. Nothing available. With no call to let me know. Keep in mind both times i had reservations.

I have a friend who used to work there and he said its because the employees are taking the cars home or "hooking up" their friends. Just wondring if anyone else has had this problem or if its the norm here. Ive rented from enterprise for years and never seen a branch lile this one

I received a second damage claim for over $1,000 claiming body damage over a month after I returned a rental. This is after inspection was done on site and a windshield damage claim was initiated and signed off on that day. After emailing to dispute the second claim over 4 times, the DRU refuses to accept my dispute or answer questions. The DRU has also refused to provide an open rental agreement and continues to use stonewalling tactics in addressing my concerns. As a long time enterprise plus member, I’m appalled by this behavior and absolutely disgusted that I’m continuing to deal with this months later.

My rental car wouldn't start so I called enterprise and waited over an hour for someone to come. The man connected a small little charger for about 1 minute as soon as it sounded like the battery was getting charged he disconnected it and said well it's not going to work you need a tow and I told him you can't tow it yet I have to talk to them I don't know what they want me to do with this car so he left I called Enterprise back the next day I waited 2 hours for someone to come and told the car they didn't come I called back again the third day somebody finally came in the middle of the night I didn't even know they were coming to get the car the car was just gone the next morning -
So I called the next day and said what do I need to do y'all got the cartage I'll get the car yes we've got the car everything's okay I said all right so it's turned in everything's okay cuz I'm going out of town I'm going home for a couple weeks they said yes everything was good now I'm seeing a bill with a charged me through the 19th charged me for a jump that I didn't get charging me through the 19th $809 that needs to be removed immediately

Subject: Formal Notice Regarding Unauthorized Charge – Reservation Number: WRR2TP

Dear Enterprise Rental  Customer Service,

I acknowledge that you have contacted my insurer, Peace Hills Insurance, and were informed that the rental authorization was cut off. However, I must emphasize that the rental was initially arranged through insurance approval, and any subsequent payment disputes should be resolved directly between your company and the insurer.

As a renter under insurance authorization, I should not be held personally responsible for outstanding rental charges that arise from insurer-policy issues. No prior notification, invoice, or consent was provided to me before the charge of [$1,595.92] was applied to my credit card.

Therefore, I request that:
1. The unauthorized charge be immediately reversed;
2. Your company continue liaising with Peace Hills Insurance to settle the outstanding balance;
3. A detailed official invoice be provided for full transparency.

If this matter is not resolved within 3 business days, I will escalate the issue to Consumer Protection Alberta and initiate a credit card charge dispute.

Thank you for your prompt cooperation.

Sincerely,
Yang Zhang
Reservation Number: WRR2TP
Email: [protected]@gmail.com
Phone: [protected]

Rented a car from Allegiant (#[protected]), Rental Agreement #[protected] on 2/1/25 from Lexington Airport at 7:33 p.m. to drive the 11 miles to Residence Inn, 3110 Wall St., Lexington, KY. When I got in the car the next morning to go to the funeral, it would not start. I called the customer service number and got routed through several keypad selections to an individual. That person said they would call someone to come out. When the individual from AAA arrived, he checked the battery and ran a diagnostic. He said that even if he jumped this car it would not go anywhere because it had computer chip and electrical problems. He said the car never should have been rented out. He said Enterprise used my AAA membership to get him out there. Enterprise wanted them to tow the vehicle back to the airport and they refused. He told me to put the keys under the mat, leave the door unlocked and call them to come pick up their car. They could have just sent another vehicle for me to use so I could make the funeral ... they did not. The documents given to me at the airport indicated I declined all insurance coverage. I did not. I am a 72 year old woman in a city I do not know...at night. Of course I asked for the insurance. I had the car for one day but was charged for 2. The estimated bill was $147.76 but I was charged $212.54. I was charged for 100 miles and a full tank of gas. The manager at the Lexington Airport counter said I had the car for 2 days and refused to waive the fees. He asked me if I was likely to use this location again. I said no. He hung up on me.

rental# [protected].

reserved SUV a month ahead of time. in november 2024

december 26, 2024 i was given a truck (full size) instead. with promise i could get my SUV ASAP.

to resolve issue i had to place 3 calls in 4 days, and nothing!

calling to complain resulted in insulted my customer service staff at enterprise with patronizing and argumentative tone/attitude.

had to use UBER!

returned on december 29, 2024 and i was charge an extra day! and at a higher charge.

I received an email (11-12-24) from your company stating owed for a traffic ticket. I called your company (citation department) on 11-13-24 and I was told that I owed $100 for an open ticket. I did not realize that ticket was paid in full in September. I also informed the representative (11-13-24), I would pay the ticket in full. I sent a money order ($100) on the 11-15-24. On the 11-16-24, I contacted your company to inquire why they would bill me on 11-15-24, especially after I paid (money order) on the 11-15-24. This problem was caused by misinformation from your company (advising me the ticket was open and telling me to pay for it). The money order was paid to the city of Washington,D.C. The ticket was sent to the owner of the car (Enterprise). The refund goes back to the owner of the vehicle. I do not have the option to upload information. This information should reflect in your notes from my numerous phone calls. Yes, I do have a copy of the money order.

I attempted to rent a car this summer. My family has rented thru Enterprise for vacations countless times for decades. I was told this year that I was unable to rent due to having been put on a DNR list. I called Risk Management who told me that I'd been put on the list in 2021, over 3 years ago. Which made no sense as I have rented since then. Risk Mgmt said I would need to contact the Woodbridge location as they put me on the list. I called & Woodbridge location indicated she did not know anything about this list. She indicated it was because the car was in an accident with a family member driving, & I had not signed the additional driver form. She indicated this form cost $15. I told her I do not recall this request. If someone had asked me to sign the form, I am confident I would have signed it. My insurance company paid for everything in full with the accident.
I am a responsible customer who values your company. I have a perfect driving record & a perfect credit score. I was mortified to find out I'm on this 'never to rent again' list. I am asking if I can please be reconsidered as a customer of Enterprise. Now that I know, I will promise to always sign the additional driver form even if no one else is likely to drive.

Sincerely,
Traci Lowe
9203 Scott's Mountain Rd
Culpeper, VA 22701
[protected]

I was driven into the back of my rental from USAA earlier last month. The claim is still under review by USAA. Since there is an outstanding claim, I was told I cannot rent a car (prepaid by USAA Insurance).

I have not way to get to the VA Hospital for Chemo appts. I called the local Enterprise and asked for the manager who never came online. I called back and asked for the name & number for the District Mgr and was told they do not have it, only an email. 15-20min on hold they hung up as it was now after 6pm.

I called and put in complaint. Area manager was supposed to call me back but has not 3 days later. I attempted to rent a vehicle in Redlands, CA. I expected the area manager to call me back. My situation was discrimination and bad customer service. It seems to me like management is hiding from people complaint about their service. On Friday 7/26/2024, at the Redlands, CA branch. I experienced racial issues with the branch manager "Gracie". I made sure there were cameras. I asked her to special her name for me she refused. I dumbed myself down and told her I was illiterate and that was why I needed her to spell it for me. Her response was well that too bad and I am sorry. This manager displayed many character flaws to be a manager. I waited for almost two hours for them to tell me they did not have the car I had on reservation. I needed a car not an SUV. I had a person that was 6'8" tall to fit into the car that was why I was asking for a larger size car. I explained that after standing in line for about 20 minutes. Then 1.5 hours later they did the opposite. But the attitude by the manager was misplaced, disrespectful, & racial motived..

I am writing to formally express my grievances concerning a series of unfortunate incidents related to a car rental under agreement number 4L7KHY, facilitated through Arbella Insurance and your agency. My family and I have faced significant inconvenience and time loss due to several oversight and service failures that I believe warrant immediate attention and compensation.

1. Lack of Familiarity with Process: When we got the car, the staff is not familiar with the process; we have to call Arbella a couple of times to make sure the rental process is correct. This not only delayed our initial rental but also caused undue stress from the outset.

2. Expired Registration: The registration sticker on the car plate was not renewed, we got a ticket from the city when parking at the meter. ($40 loss). This not only represents a financial loss but also demanded additional time and effort to resolve.

3. Vehicle Maintenance Issues, battery dead: After ~3 weeks of rental, the battery dead; even the car door cannot be opened. All our personal belongings, including two kids' car seats and transponders, were locked in the car.

4. Vehicle Maintenance Issues, lack of a physical key: The car key has no physical key with it; we cannot open the car. The personal belonging has to be left in the car with the tow.

5. Towing and Retrieval Hassles: Following the battery failure, the vehicle was towed, requiring us to travel to a separate location to retrieve our possessions. This was not only inconvenient but also time-consuming, especially considering the responsibilities of caring for two young children during this process.

The cumulative effect of these issues has been a significant drain on our time and resources, and it falls well below the standard of service one would expect from a reputable car rental service. We believe these are basic requirements that were not met, directly impacting our experience and satisfaction.

There are so many fallen parts in this rental experience, which cause

1) a ticket

2) trips to enterprise to change of the rental car

3) towing

4) get the personal belongings

5) huge amount of time and efforts to solve the problems, with two kids to handle

As such, I am seeking a compensation for the inconveniences endured, and assurances that steps will be taken to prevent such experiences for future customers.

On 7/8/24 at 7:21 I received and email from Enterprise concerning the toll charges that I incurred while renting a vehicle. Geico RSVP a rental through our claim # [protected].

- The rental had a transponder in stalled.

- We were informed we needed to switch out the transponder with our own.

- We incurred toll charges that were based on having no transponder.

- We only rented the vehicle because we were in an accident.

- The local Enterprise branch rep admitted to NOT informing us of the need to change our transponders.

- These charges should be dealt with between Geico insurance and your company just as all other charges were dealt with through our claim.

-Enterprise invoice #: EHI62449400

Hi,

I had reserved a car (reservation number [protected]) to be picked up and dropped off at Bonn Sud (Germany) at ADENAUER ALLEE 4 BIS 6. I had selected Bonn Sud so that I could walk to rental place. After receiving the confirmation, I got a call that I need to pick up the car at BONN-BEUEL, which is not in walking distance. So, I lost 1 hour and had to organize someone to drive me to the new address.

As listed in the reservation (reservation number [protected]) I returned the car that your Bonn Sud location. After receiving the invoice (/Invoice #: [protected]), I see that you charged me for dropping off at the original location and not where you had asked me to pick it up.

In summary, despite your reservation confirmation, you asked me to pick up the car at another location and on top charged me additional Euro for returning at the location of the reservation.

Just to start off by saying I typically never leave reviews about businesses because I believe that most issues can be fixed over the phone or majority of the time or they are not worth reporting. This situation is 100% different. I've rented from enterprise about 3 times including this scenario. Let me begin with my Situation.

I was in a car accident on the 25th of September that left my car totaled. The insurance company payed for my rental through enterprise from the 28th to the 15th. On the 15th of October I received a call stating that I needed to come into the Avondale enterprise location to fill out paperwork if I wanted to keep using the ENTERPRISE rental car through enterprise using the insurances rate. I agreed to coming in to an enterprise location but asked if it could be at the sky harbor location since they have a better car selection. Hince the car they gave me at first ran sluggish and had 2 cracks on the windshield when I drove off which I had to call back 5 minutes after renting the vehicle to report. The lady I spoke with said it was ok if I went to the phx sky harbor location and do that just make sure I tell them it's for a insurance claim so I can get the same rate. I went to the sky harbor location after work to swap cars and fill out the paperwork. I had intentions on paying the additional amount to rent the car through the 28th which was the limit.

The representative there tried to run my credit card which declined. I then pulled out my debit card to make the payment and the representative stopped me. He said it was ok as long as on the 28th when I dropped off the car I swapped the form of payment as well so they could collect the payment. I asked if the representative was sure. He said yes. He completes the paperwork and has me sign the documents. I leave with the rental car. I leave to California to visit my family.

The weekend expires and Monday comes and I didn't receive any calls it was peaceful. On Tuesday I receive a call from enterprise Avondale location stating I was past due. Keep in mind that I am at another site location representing my job since I'm in IT so I am at work. Shocked that I'm receiving a call like this I start to plead my case to the lady representative on the phone with me. All the lady representative said was that the phx sky harbor representative was wrong with the information they provided me and I need to pay. The lady then went on to say they've been trying to debit my credit card for the amount. Wow. What?... Now they need another form of payment because it was declining the transaction. Noticing that both of our tones started to change and I was at work I then told the lady representative I would have to call back because I was at work. She continued to state she needs to collect a payment. After about 2 times of her saying this I became frustrated and disconnected the call. I then receive a threatening voicemail from the representative saying she was going to escalate this to risk management. Which she before stated in the phone call that risk management can report the car stolen.

I instantly call back and receive a gentleman on the phone. I explained to the gentleman what happened at the airport and that I was given wrong expectations. Obviously it was true because I was able to drive off a top security airport with a Enterprise Rental. He said yeah something is very strange about that and validated my point.

He then went on to read the notes the previous lady representative left about me. She said that I refused to pay and has no intention on paying for the rental. Not once did I say any of that on the phone call with her.

I got off of work around 7pm and got home at 8 pm. Next day I contact their Risk management department. They stated that they don't see anything on the account and I don't look to be pulling up any red flags with them. They recommended that I contact the area manager. I said ok.

Next day I receive a voicemail from Clark cilintano stating that I need to return the car because not paying for something an using it isn't right. They said that's not a good way to run a business. I thought the voicemail was pretty rude since I didn't do anything wrong and it wasn't like I was running from them. We obviously had multiple conversations about the situation.

When I contacted Clark the area manager for the Avondale location he stated I was given wrong information. I then told Clark I do not have a problem with paying the amount. My problem was that the company tried to debit my credit card multiple times without my knowledge. Then they stated that I couldn't use that credit card any longer and I had to change my form of payment. Which wasn't true because they tried to debit my card 3 times since Tuesday. I could have easily out the money onto my credit card if they would have gave me the option or informed me that it try's every 24 hours. Instead they were so focused on collecting a payment now that they didn't hear the solution I was giving them.

I then asked Clark Castillo to allow me to speak with someone else higher than him in regard to the matter. His response was that it wasn't going to go no higher than him and I could not speak with anyone else.

Clark Castillo then sent me a text message stating
"Geaunte Fisher

This text is to advise you that your rental of our 2019 Gray Dodge Charger is now escalated due to an overdue return, outstanding balance, and failure to comply with branch deposit requirements.

At this time we are demanding immediate return of our rental property. If you are unable to return, please provide the location of the vehicle, and we will send a team to repossess it.

If you have any questions, please contact me directly at xxx-xxx-xxxx

Clark Castillo
Area Manager
Enterprise Holdings
"

I then called in to the call center and they reported it to management. I then received this text message from Clark Castillo.

"Mr. Fisher, I just got your corporate complaint. It goes straight to me. As I said, I am the last word on this. "

He then stated that I could speak with their risk management team. I then asked when will they be contacting me. He then said "I have asked her to reach out to you as soon as possible".

I waited by my phone for 4 hours for someone to call me answering anything that rung on my phone. I received no calls.

I then receive a call from my mother stating that a tow truck had the rental on their flatbed and was driving off. I received no call that they were going to tow the car with my personal belongings inside the car. I had my gun in the car.

To make things worse I call the tow company to get my belongings and they said it never reached the tow yard. It went straight to phx sky harbor.

I am totally upset and ready to break down because none of this was my fault and if the representatives would have took the time to investigate the situation and do the right thing this would have never happened.

Since my car is totaled I have no car. All over setting wrong expectations and not listening to the customer. Horrible service. Then they say a manger is going to contact you. When I ask how long will this take they say 1 to 5 business days. Horrible service.

Insurance company rented a vehicle on 10/24/23 from enterprise for me because my car totaled due to car crash. I returned the vehicle on 11/15/2023 and I let the store workers know that there is a small dent on front bumper (3 inches) that made by my roommate while the rented vehicle was parked. Store workers told me “just pay $500 and you can leave”. So I paid 500 bucks and I left the store.

Almost two months later from return date, I received email from DRU and they force me to pay $1900 for 3 inch dent. So I filed a claim to my insurance company and let them handle the situation.

But, on 2/26/2024 I received another email that force me to pay additional $1000 within 10 days.

This whole situation is [censored]ing stressed and my mental health is getting worse for this claim.

Also I tried several times to contact the customer service (assigned assist) but they never respond to my email or phone call. This is just frustrating so much.

Never use enterprise guys