Menu
Register
Write a review File a complaint
Grabcar Malaysia Customer Service Phone, Email, Contacts

Grabcar Malaysia
reviews and complaints

Grabcar Malaysia's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.grab.com
www.grab.com

Learn how the rating is calculated

1.0 1 Review 558 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Grabcar Malaysia reviews 559

ComplaintsBoard
S
7:33 am EDT
Verified customer This review was posted by a verified customer. Learn more

Grabcar Malaysia Bad management and customer service

1) The Grab driver will never turn up but instead of cancelling the job, the time of arrival will KEEP changing to a longer waiting time. After half an hour of staring at the consistent changing time we have no choice but to cancel the ride. Frustrating!

2) Food delivery: When we file a report of improper seal which caused the coffee to spilled heavily and messed up our food and dining table, Grab resolved it by refunding us RM1! Thanks for the INSULT

Read full review of Grabcar Malaysia
View 0 more photos
Update by Serene Yap

When we file a report of improper seal which caused the coffee to spilled heavily and messed up our food and dining table, Grab resolved it by refunding us RM1! Thanks for the INSULT. When we tried to follow up by replying the email and thru the Help centre, both the messages were being IGNORE. Ticket #[protected]

Hide full review

Grabcar Malaysia complaints 558

ComplaintsBoard
K
10:34 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grabcar Malaysia Grab driver refused to pick us up at Mitsui Outlet Sepang

Grab driver refused to pick us up at Mitsui Outlet Sepang because he claimed he can only have maximum 3 passengers instead of 4. It's not right as he's driving a Perodua Alza which can take 4. Since he refused, I asked him to cancel the order. He did not do it but instead stayed on until 5 minutes later and claimed that we didn't turn up. I was charged RM3 for it.

The name of the drive is Mohd Suhaimi bin Daud. Car plate is JWB9172.

Read full review of Grabcar Malaysia
View 0 more photos
Hide full review
ComplaintsBoard
G
10:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grabcar Malaysia Misbehavior of grab driver

On 1 Oct 2023 at around 0907 am a Grab driver, name Vivendran A/L Rajandran, I/c [protected], car VBR 1845, entered Glenmarie Court to drop off a passenger. Upon exit the driver throw the security pass and hit open the barrier gate and left. This is very rude for a driver doing public service.

Requesting a positive response from Grabcar Malaysis asap

Read full review of Grabcar Malaysia
Hide full review
ComplaintsBoard
K
10:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grabcar Malaysia Grabfood

Grab customer support are very rude, does not show empathy to clients and are very templates replies.

They first typed as will be eligible for refund and then say it cannot be and was never meant to be. I even showed the screenshot of our conversation. The chat support person even say their rider can be rude to you, they replied in full caps too.

Desired outcome: Honestly, it could’ve been resolved with a simple refund like other providers. They unissued to fight with me for two hours.

Read full review of Grabcar Malaysia
Hide full review

Is Grabcar Malaysia legit?

Our conclusion: After a detailed review, ComplaintsBoard finds Grabcar Malaysia to be a trustworthy company. Although there's a 1% resolution rate for customer complaints, which deserves attention, Grabcar Malaysia is known for their high standards and safety. If you're thinking about dealing with Grabcar Malaysia, it's wise to check how they handle complaints.

Grabcar Malaysia earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

We found clear and detailed contact information for Grabcar Malaysia. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Grabcar Malaysia's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Grab.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Grab.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Grabcar Malaysia as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Grabcar Malaysia and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Grabcar Malaysia has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 558 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
  • We conducted a search on social media and found several negative reviews related to Grabcar Malaysia. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
N
8:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grabcar Malaysia Driver grab attitude

Pagi ni 25/7/23 7.05pagi pemandu grab vje 9815 telah memandu secara merbahaya di apartment sri ara pju 1/5a ara damansara 47301 selangor. Pemandu grab ini telah mengelak bonggol dan masuk ke laluan motor. Pemandu grab ini telah membuatkan penunggang motor terpaksa membuat break emercency. Penunggang motor telah membunyikan hon dan pemandu grab telah berhenti. Setelah penjelasan dari penunggang motor dibuat. Pemandu grab ini tidak mengaku atas pemanduan merbahaya ini. Mohon pihak grab membuat penggantungan lesen / band pemandu grab ini. Kecuaian pemandu grab ini boleh berlaku kemalangan nyawa orang lain

Desired outcome: [protected] AIDA

Read full review of Grabcar Malaysia
Hide full review
ComplaintsBoard
S
4:58 am EDT

Grabcar Malaysia Charged more for toll!!!

Almost everyday I used Grab from GP Mall to CIQ 2nd Link

Normal fare fee will be within RM17.00 - RM19.00(depends)

There is one toll which will charge RM6.14 when we heading to the CIQ 2nd Link and when the driver U-Turn back.. around $2.++ will be revised back to their card

Some driver aware of this and most of them not aware of it

When,we informed them also, some refused to believe seems they too scared that they will get charge more

It happens few times that I gt charge more and I email GRAB few times

GRAB took sometime to investigate and refund back the overcharged amount to me

However, this week I was charged extra few times

Think logically, which toll will charge you RM12 for a ride which within the state?

Are they driving from another state to JB?

Again I need to complaint about this? Do you guys think I don't have other work to do rather than email you guys one month once?

Why can't GRAB educate their customer about this?

Its a shame for such a big company like GRAB to have such a lousy and useless system

Desired outcome: GRAB keep on come out with standard script answer, will check and revert backBest part there is no customer service can talk.. all thru chat and email... woowww...what an growth!!!!!! but too sad...service and system damnn poor and outdated

Read full review of Grabcar Malaysia
Hide full review
ComplaintsBoard
P
7:42 am EDT

Grabcar Malaysia Grab car service

Hi Grab, saya baru sahaja menggunakan grab car service di sandakan. Driver sangat kurang ajar. First of all, the driver turn off the aircond without saying anything to us. Not friendly at all as we arrived, saya ambik barang kat bonet belakang and adik and emas saya masih kat dalam baru nak keluar daripada kenderaan, ada 4 plastik bags saya kena ambik and the last plastik saya sempat angkat tanpa saya sendiri tutup bonet dan kenderaan dah jalan. With not saying thankful or anything to us. Fyi, kereta pun sangat busuk. i’ll rather took Maxim service rather than Grab car service. His plate number is SU1135F. Hopefully grab ambik tindakan. Thank you.

Read full review of Grabcar Malaysia
Hide full review
ComplaintsBoard
Y
11:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Grabcar Malaysia All the staff from grab provide unprofessional and unfriendly service

I want to complain the below situation;

- suspense my grab account without any reasonable explain.

- hack my credit card & trying to hack my credit card after first successful hack.

- staff provide unprofessional and unfriendly service.

- harass me. Call me every morning and didn't response when I pickup the call and let me cut off the call. Waste my time. Staff and driver from grab is the same.

Lastly, I am very disppointed from grab service.

Desired outcome: Contact me via email and make the apologize with reasonable explanation for suspense my account. Confirm my request before contact me.And all the related staff make the apologize to me and list out what is the problem them make.

Read full review of Grabcar Malaysia
Hide full review
ComplaintsBoard
H
9:40 pm EST

Grabcar Malaysia Grabcar drive during traffic jam period (Kuala Lumpur)

Last week (31/12/2022) around 10:00pm at KLCC Suria shopping mall.

I book the grabcar at Ramlee exist door at the grabcar drops off / pickup point (set with signboard).

After we wait around 15minutes, the driver told me arrive that area, but we can't find the grabcar. Then we capture photo to show our location, driver reply to us "OK". Few minutes later, driver cancel my booking reason is "waiting more than 5 minutes". Finally, we found that the driver at KLCC bus stop, totally different location.

After the above case, I try to re-booking but still can't get. Until 4th times charge me RM 3.00 penalty cost. The cost from RM 19.00 to RM 36.00. and wait more than 1 hours. Why the grab car driver can easily cancel customer booking in traffic jam area, do you know that your customer waiting how long.

Please consider it.

Thank you

Remarks:

email: [protected]@gmail.com

Name: Ms. Chong

Read full review of Grabcar Malaysia
Hide full review
ComplaintsBoard
A
4:57 am EST

Grabcar Malaysia Wrong Drop Off point for four times to my building!

Dear sir/madam

Drop Off Point: Lucentia Residence

Hi i want to report something to Grab. I think it is essential for a better customer experience. We have used Grab since we got here, and then it often happens that Grab drvirers drove us to the other side of Lucentia building where the train lane blocks us from going to the building. See the Google map i am sharing here.

It happened to us four times and now we are setting pick up and drop.point as the Stride building, next to the Lucentia. The drivers says that the Grab map lets them know the way to the other side of the building. If it happens one time, i would blame the driver, but it happens four times! The all drivers tried to find the other way, and finally drove us back to Lucentia, but it takes more time ( and expense too)

Hope Grab can solve it as soon as possible, or else it will be havoc to the people that staying at Lucentia.

Desired outcome: Hope Grab Map can set to exactly the location of Lucentia Residence.

Read full review of Grabcar Malaysia
View 0 more photos
Hide full review
ComplaintsBoard
J
10:01 pm EST

Grabcar Malaysia Grab Car JDR1067

I would like to lodge a complaint against this driver, Car Plate JDR1067.

I booked this car service on 6 Dec 2022, around 7.15pm. Driver lost his way and insisted that I cancelled bookings. I refused as it is not my fault. However, driver refused to cancel despite I sent several reminders. I tried to call him but he did not pick up my calls. As he did not cancel booking for a long time (about 30 minutes), this have caused delay in my travel plan as I was not able to do another booking.

My name is Jimmy Sim +[protected]. Feel free to contact me if you required further clarifications. Note that I have received the MYR 5 voucher as compensation.

Desired outcome: Such behavior from driver is not acceptable. I hope Company will have discipline action on him.

Read full review of Grabcar Malaysia
Hide full review
ComplaintsBoard
H
6:07 am EDT

Grabcar Malaysia Never received my order mcdonald's

I ordered Mac donald today 5th Aug at 16.33pm. I didn't recieve my order. My hp shows its been delivered. I want my full refund to be trf back to my credit card!

Lynn Teng.

Hp : [protected]

Read full review of Grabcar Malaysia
Hide full review
ComplaintsBoard
J
5:35 am EDT

Grabcar Malaysia Wildly Unreasonable Fare

I ride the grab car to work every morning and evening, based on the distance between the pick-up and drop-off points I enter, the usual fare is around RM11 / RM12.

But from April 17, 2022 until today May 17, 2022, fares on Grab ride-hailing platforms have risen by 50% due to "high demand". That is wildly unreasonable and absurd.

I hope Grabcar Malaysia can make a reasonable adjustment to the ride fare. Your prompt attention to this matter will be appreciated. Thank you.

Read full review of Grabcar Malaysia and 1 comment
Hide full review
1 comment
Add a comment
R
R
RNRN8765
Kuala Lumpur, MY
May 21, 2022 12:49 am EDT

I agree with you on this. A ride during off peak hours on a sunday afternoon used to cost me between Rm13-15. I now get quoted fares of Rm34-39 with the same claim of "high demand". Utter rubbish - something going on within grab, and if this continues, the riders themselves will lose out as we consumers will choose not to use Grab.

ComplaintsBoard
W
9:53 am EDT

Grabcar Malaysia Driver cancel my booking without inform me 20mins after booked

Hi,

I have book a grab car on 22/4/2022 around 15:40pm,

the driver (VBT 3427) accepted the job and it show that it should reach me in

12mins.

After waiting for 20mins,the car still not arrive so when i track the car's location,

i found out that the driver cancel the ride without inform me...

I just couldn't believe what have happen to me in the very professional, well trained grab car team...

So I have to book another grab car service, but because its after 16:00pm,

the traffic situation change a lot causing me a lot of hassle later on..

Desired outcome: I think this driver is definitely not up to 4 or 5 star rating to prevent another victim

Read full review of Grabcar Malaysia and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
T
T
Tay LTL
, US
Nov 14, 2022 12:58 pm EST

I had the same experience last month ! No apologies from Grab! So much inconvenience having to rebook after 20 mins waiting in vain at the KLIA airport.

I will definitely take the Airport taxi in future. Cost a little more but no such ridiculous cancellation without notice or reason!

The standard of Grab has certainly drop drastically.

ComplaintsBoard
R
5:38 am EST

Grabcar Malaysia Grab apps

Today I cancelled GrabCar booking twice, hence making me payed RM6 as compensations for both drivers. I keyed in the right address but the Apps changed the address automatically without I even realised it. Both the drivers arrived at the wrong location. It's not my fault that the Apps change the address automatically. I am very dissapointed with this Apps. Updating the Apps doesn't improved the service but make it even worse.

Desired outcome: Compensation of RM6

Read full review of Grabcar Malaysia
Hide full review
ComplaintsBoard
I
3:26 am EST

Grabcar Malaysia Accident Claims

Good Day,

To whom may concerns,

First of all, I would like to make a complaint of : -
Driver Name : Arman Syah Bin Riyan Barin
Vehicle : Motorbike
Vehicle No. : VFV 1359

On 8/12/2021, an accident occurred near Ekocheras. at that time, the driver did not immediately admit the mistake, and it was inconvenient for me to draw conclusions casually. But my car caused damage in a passive situation. Therefore, I hope that both parties will go to the police station to file a case for follow-up maintenance work.

I just want you to assist me, launch all possible actions against the owner, and resolve the matter as soon as possible.

No one wants accidents to happen.

Warm Regards,
Thank you.

Sent by Mandy Lim
[protected]

Desired outcome: Contact the car owner and immediately go to the police station for filling.

Read full review of Grabcar Malaysia
View 0 more photos
Hide full review
ComplaintsBoard
B
4:18 am EDT

Grabcar Malaysia About refusal and attitude have problem

27/9/2021

I booking on 3.05pm,
The grabcar arrive at shopping there,
but he park too far away from us,
I walk to the car beside, ask the driver why don't driving to pink up point,
And I direct go in the car, the driver his face like ...accurate,
And The driver talk the some reason, After he refusing passenger

Read full review of Grabcar Malaysia
View 0 more photos
Hide full review
ComplaintsBoard
C
11:17 am EDT

Grabcar Malaysia Rude Grab Driver

- I'm a security guard for an apartment, workplace rule are non-resident need to scan QR code and check temperature to enter the premise during this Covid-19 Pandemic.

- August-6-2021 Friday it was my shift to work at the entrance gate guardhouse, a grabcar coming and i proceed as usual when the driver start yelling at me asking why does he need to scan QR and do temperature check as he only need to drop off the passenger so i tell him it's the S.O.P during this pandemic and he did it reluctantly while looking at me showing his unsatisfied face.

- there is only one in and out entrance, as the driver was going out he stopped for a minute to scold me for interrupting his work.

- I don't know his Grab ID nor his name, i only have his plate number [ VDL 4504 ]

Read full review of Grabcar Malaysia
Hide full review
ComplaintsBoard
J
3:20 am EDT

Grabcar Malaysia grab food delivery for another party

The sender was advised to deliver sunday...AFTER 1PM.

They showed up at 10am...calling twice...interrupting an international phone call with the USA...TWICE. They were told this...and that I could not come down and that the sender had requested 1pm or later.

The driver could barely speak english...and could not answer "where are you" or "when are you delivering?"

At 2:10pm, I wondered, called the number...obviously woke up the driver from sleep, asked "you have a delivery for me"...of which he replied "left with security"...which he claims he told me...NO!

I had no call from him for this. I have had no call from my 24/7 condo security?

The item was a delicate pastry as a gift to me...who knows where it is...or if after 4 hours, it has any cream filling that might have gone bad?

The driver's number is: _[protected]. Male

Desired outcome: tell the driver to learn english, and be responsible. Had he told me he left it, I would have gone looking for it.

Read full review of Grabcar Malaysia
Hide full review
ComplaintsBoard
A
10:39 am EDT

Grabcar Malaysia Rude driver and break road law(que cut)

This driver make cross que front me.this driver on the left side and suddenly appear front my car and then fast que front me without signal make me shock and emrgency brake.and then rude to me showing middle finger to me.im sorry, i cannot stand with this driver showing me middle finger.i will bring this case to up.refer the report police.VAX 3133 TOYOTA VIOS.i think have one passenger on backside.

Read full review of Grabcar Malaysia
View 0 more photos
Hide full review
ComplaintsBoard
F
12:29 am EDT

Grabcar Malaysia Grab Food Safety and Customer Services

I reported to Grab Customer Service that one of the merchant is still serving with polystyrene package and i just want to give him the picture as the proof but he said its not against their policy and they allowed this thing. I told him its illegal but he denied it. So i thought i was trying to screenshot a news article that mentioned government has not allowed to use polystyrene anymore because its dangerous to human and environment. Within few seconds, he just shut me down by ending the chat saying i was not responding. It was only few seconds! Its like he didn't want to attend me anymore.

Read full review of Grabcar Malaysia
View 0 more photos
Hide full review

Overview of Grabcar Malaysia complaint handling

Grabcar Malaysia reviews first appeared on Complaints Board on Dec 20, 2016. The latest review Bad management and customer service was posted on May 16, 2024. The latest complaint told I had a reject payment via visa on the 14th march 2019. was resolved on Mar 25, 2019. Grabcar Malaysia has an average consumer rating of 1 stars from 559 reviews. Grabcar Malaysia has resolved 8 complaints.
Ratings on other sites
Trustpilot
Trustpilot
1.4
413 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Grabcar Malaysia contacts

  2. Grabcar Malaysia phone numbers
    +60 1 300 80 5858
    +60 1 300 80 5858
    Click up if you have successfully reached Grabcar Malaysia by calling +60 1 300 80 5858 phone number 731 731 users reported that they have successfully reached Grabcar Malaysia by calling +60 1 300 80 5858 phone number Click down if you have unsuccessfully reached Grabcar Malaysia by calling +60 1 300 80 5858 phone number 344 344 users reported that they have UNsuccessfully reached Grabcar Malaysia by calling +60 1 300 80 5858 phone number
  3. Grabcar Malaysia emails
  4. Grabcar Malaysia address
    Renault Building, Lot 1A, Jalan Kemajuan, Seksyen 13, Petaling Jaya, 46200, Malaysia
  5. Grabcar Malaysia social media
Grabcar Malaysia Category
Grabcar Malaysia is related to the Vehicle Rental and Leasing category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.