CVS
reviews and complaints

I made an appointment with CVS Pharmacy located at 700 Main Street
Lanoka Harbor, NJ. for the pneumonia shot and decided to have the shingles shot as well. I had previously taken my flu shot.
Being that there was not deductible by Aetna for my flu or pneumonia shots I wasn't aware that there would be a deductible on the shingles shot.
When I was seated the administrator of shingles shot told me after he had given me the shot that I had a copay. Thinking that it may be $!5.00 or $20.00 I did not think much about it. However, when I went to check out, they handed me a bill in the amount of $199.00, This is ludicrous I would never have taken the shot had I been advised of the price that I would have to pay. I advised the manager that I did not come preprepared to pay $200.00 and was embarrassed due to the amount of people standing around listening to the conversation. She said that I needed to call my insurance company. i asked if she could check on it and let me know if I really owe that amount. She was kind and allowed me to leave. She called me the next afternoon and advised me that she had spoken to a representative from Aetna and was advised that I had a copay on the shingles shot. I immediately went to the pharmacy and paid the $199.00 that I owed.
I am writing this complaint so that CVS may set a protocol that if there is a cost to a shot that they would advise of it prior to giving the shot. I can't imagine someone that are on hard times getting the shot then having to come up with the money that may have to be taken out of their food or rent money. Luckily, I was blessed to have the money at home but, I did not take that much cash with me due to not expecting to need it. Honestly, I would not have taken the shot if only they had counseled me prior to getting the shot of the cost.
Take this information to heart and please set a protocol that the tech administering the shot will advise the patient of any excessive cost to them.
Thank you for listening to my vent,
Willie Smalling
1353 M Street
Forked River, NJ 08731
[protected]

these shoes was bought during the outbreak of covid was trying to return them today to get the right size they have never been worn. I have the original receipt they would not let me get the correct size. I did not or would not get out till i received my vaccines. Today date is 1/13/22 i could understand it under normal circumstances but we have been in a pandemic. The shoes are still in the box they were purchased in. This needs resovled quickly
303 n.min.street
Hanceville Al. 35077
[protected]
store info.above

I am a prescriber in Florida. I have become used to your pharmacists lying about orders not being on the voicemail. However one in particular warrants reporting. Store #3227 at 795 West Grenada Blvd, Ormond Beach FL 32174.
Med called to voicemail on [protected]. Naturally on [protected] they lied and said the voicemail was empty. It was called again that day. Next my patient was advised that CVS has NO VOICEMAIL! Why then was it empty, and why then is there a prompt for providers to leave a voicemail? The order was sent for the THIRD time via Fax.
This is deplorable. The pharmacist on duty at that time should be dismissed. He or she is NOT concerned with patient care.

Marilyn R. Smith APRN, NP-C, CNM, CPN
NPI [protected]
phone [protected]
Fax [protected]
Location 6273 Equine Drive Crestview FL 32536

I spoke to James and Syril today, January 12, 2022. They do not understand English, which makes it very hard to communicate with them, nor do they comprehend what I said and responded in a completely different manner.

I am a cancer patient and am having extreme difficulties getting my medications from the CVS store # 1481 in Waldorf MD in a timely manner. My doctor calls in my monthy medications that are due for refill on the 7th of eah month. My oxicodone was available for refill on January 7, 2022. I called the pharmacy on January 7th as the website indicated the prescription was still "in process" and was told my prescription would be ready by 12:30. When my husband arrived at 5:15 it was NOT READY! The following day I called the pharmacy again and was told by ASIA, an employee, that the pharmasist on duty the day of the 7th could care less about doing his job! That was most distressing to hear. My prescription was not ready until JANUARY 9th! Another prescription medication, Alpropizale was to be ready on January 11th. Again i go to the pharmacy and its NOT READY. I checked the website this morning and it is STILL IN PROCESSING. I need these medications to be filled ON TIME. I have been on these two meds for over 5 years now. I had to switch to CVS due to my old pharmacy closing. I am VERY VERY stressed out over this situation and am most concerned that an employee would tell me that you employ a pharmasist that deliberately withholds customers medications. I would like for someone to call store 1481 and get my alpropizale PROCESSED. I take 1mg a day and get a 90 day supply. I do not overtake these meds and am now completely OUT. I can be reached at [protected]

Folks — this order was place on 8/21/2021 for 5 Ellume kits — at a total cost of $194.95. All five were defective. You agreed to accept a return of the kits and issue a refund. Return Order # 437014. The kits were returned with a UPS lable you sent me on 10/27/2021.

I have the receipt for the order, the print version of the five failed tests and numerouse email excahnges with CVS.

I have never recieved a refund or any explaination whatsoever.

Hi, on 1/9/22 went to CVS on Boston St, Lynn Ma to pick up a prescription. I decided to go thru the drive-up window there was a car before me. when I got up to the window, they had signs up speak loudly and try to use card or exact amount. I noticed that the window guard was down so sat for a bit then rang the call button after 15 minutes no one answered so went into the store. As I looked there was now a bunch of cars in line. I'm in the store in line, a man just cuts everyone off and turned and said that he was in the right line, and we weren't. I asked the male pharmacists why you don't put a sign up stating the drive thru is closed, well he just walked away and the girl on the other side laughed and said Well the window guard is down she just thought everything was funny. A man who was also in the line said he hit the call button 3 times, and no one answered (sorry) there were also other people in line who came from the drive thru line telling the same story. So please tell me how hard it would have been to put a sign that said drive thru closed due to lack of workers and why not add a sign saying which aisle to stand in to get your prescriptions that would help with the confusion. As you can understand your staff could have acted professional and listen to what we had to say instead of walking away and also the girl thinking it was all a joke. I left the CVS on the commons and thought this store was a better fit, after this I'm not so sure. Well, I hope you address this before other issues happen. Any further information you need please feel free to contact me.