Apple card
i bought apple card from cvs and paid 500.00. when i got home it had a 25.00 dollar card in the 500. i took back to store but thought i was lying. told me to contact CVS and to no avail i have not heard back from CVS.
All they would have to do is run the apple card and see that it was never used and send me a new card. I am 72 years old and dont lie.
around november 16th, apple card XMKJDMGP8MWTY2Z6
Claimed loss: 500.00
Desired outcome: replace card with correct amount
Confidential Information Hidden: This section contains confidential information visible to verified CVS representatives only. If you are affiliated with CVS, please claim your business to access these details.
In store pharmacy
Over the last 2 years, CVS has known which brand of medication I need. Other brands are not absorped properly by my body. Last year I made a half a dozen trips in two weeks to pickup prescription. Each time it was the wrong prescription, even though CVS staff told me they had correct medicine. Manager made sure notes had correct brand info. (That's the way...
Read full complaintCustomer service
I went to CVS, Indian Land, 7697 Charlotte Hwy, Indian Land, SC 29707, to pick up a prescription that I was advised was ready. I arrived at 1.30pm and was the only one at the counter. I told the pharmacist my prescription was ready and I just needed to pick it up. She said they were closing and I should come back in an hour. She proceeded to pull down the...
Read full complaintLocal CVSs hang up on providers
I work at an urgent care and when I call any local CVS (Dunedin and Clearwater FL area) we literally hear them hang up on us after picking the phone up. I’m calling the provider line and usually trying to get important information like a patient’s medication list so we can treat them urgently and safely. It’s absolutely appalling how they’ve decided that no phone calls will be answered at all, even from providers. CVS needs to fix some of their foundational reasoning because their lack of care for their employees creates employees who don’t care about their patients.
Desired outcome: Hire more staff so they can actually answer the phone
Confidential Information Hidden: This section contains confidential information visible to verified CVS representatives only. If you are affiliated with CVS, please claim your business to access these details.
gift cards
I was involved in a scam. I purchased gift cards as requested by my scammer. After doing so, I thought better of this big bargain. I call spectrum and inquired about this big bargain and was told it was a scam. The gift cards were for target, whom I was told was promoting this big bargain. I am 79 years old, I feel really stupid, but it's my first. I called...
Read full complaintMedication Payment
On 11/17/2023 at 1700, I picked up a prescription and planned to use GoodRx. The pharmacist told me CVS did not recognize GoodRx and if I had any problems to contact them. He did provide another discounted price of $67.65 which I took considering I needed the medicine. I contacted GoodRx and they indicated the coupon was valid for $34.00. Today, I went to CVS to refill the prescription. The pharmacy tech checked with GoodRx and told me for a 30 day refill it would be $32 and some change. In my opinion, the pharmacist overcharged me and I would like to request reimbursement for the difference (approximately $33.00). If you can't help with this, please point me in the right direction. I can provide the pharmacist's name, RX number, prescription information, etc. Unfortunately, I no longer have the actual receipt.
Claimed loss: $33.00
Desired outcome: Partial reimbursement.
Confidential Information Hidden: This section contains confidential information visible to verified CVS representatives only. If you are affiliated with CVS, please claim your business to access these details.
Cashier stole my property
I went to my cvs just before closing time, I was the last and only customer in the store... After being rushed I was trying to be as fast as I could and forgot my id, debit card and a very rare vintage ipod on the counter and walked out... Took about 25 steps, realized my ipod wasnt in my pocket because I wanted to listen to music... Turned around and here...
Read full complaintPrescriptions
I was at CVS at 400 6st St. in Winter Haven, Florida, I waited in line at the drive through for over 15 minutes behind another car. I pulled over to the outside got to the window the other car pulls off and I see a closed sign in the window. This was at 1:39 Pm Sunday 12-17-2023. I go inside and knock on the slide down and told a man inside what had...
Read full complaintPharmacy
On dec. 6 I picked up two new prescriptions. I was charged 64.38 even though I have silver script and medicare. I looked at the meds when I got home. I told my doctor I would not take these meds so I did not open the sealed bags. I called CVS the next day and asked to get a refund and told them I had not opened the bags. I was told that by North Carolina...
Read full complaintNot calling me
I keep telling them I have no cell phone and they keep sending the call to me by text ido not have text text. This has been going for over a year. Every time I go in they say we put your meds back because you didn't pick them up. I say you did not call me they say we texted you and the crap starts all over again I do not have a cell phone the number is a land line call that number.
Confidential Information Hidden: This section contains confidential information visible to verified CVS representatives only. If you are affiliated with CVS, please claim your business to access these details.
Reaching a pharmacist over the phone now
I’ve been on the phone waiting to speak to a pharmacist one hour and 17 minutes thus far. I will keep holding until someone answers the line. This is the CVS on Belmont/Sumner Ave in Springfield, MA [protected]. I can never reach anyone over the phone and have stayed on hold to see when they will answer it. This is my complaint. I have pics of the times that...
Read full complaintPharmacist
Head pharmacist screamed at me in the middle of the pharmacy cause she couldn't figure out my daughters insurance, then she screamed at me that I did meet income requirements for medicaid so my daughter was denied yet my medical worked fine , when I told her mines working so why wouldn't Hers she said you idiot your gonna get a hospital bill I said that not...
Read full complaintFailure to dispense ordered medication
I called the pharmacist at the CVS Store ID #5046 at 839 Rte 146, Clifton Park, NY 12065 on 12/5/2023 at around 8:45 p.m. I am a prescriber, and my patient could not get the medication (Clozapine) I have prescribed for him. The pharmacist would not dispense the Clozapine despite that the required lab results were already available. This is a refusal and a...
Read full complaintExtra care
I've been accused of putting my email address on another person's CVS account. The person took a video of himself at checkout, using his ex-fiancée's phone number. An email that I never used appeared when the self-checkout asked how he wanted to get the receipt.
I've asked CVS to research this for me, but they refuse, saying it's a violation of privacy for the other person. To me, it's a violation of my privacy. The person is using this incident to make it seem like I am a bad person. All I want is for them to do the research and tell me how my email address got on someone else's account.
Desired outcome: I want this investigated.
Pharmacy
On 12/4/23 @ 726pm store 3142 The pharmacist Bennetta, was rude unprofessional and threatened to not give me my prescription. She was asking about a current medication my husband was on but name the brand name and I named the generic name and she went on to say that what I talking about. It is her job to know both not the customer. Also she came to the...
Read full complaintCustomer service case # s10031444
I have already submitted a claim and was very upset to hear my close my closed without even being notified. As a customer of the store for many many year I have never been treated so poorly and to notify the corporate office and to find out no one contacted me about my situation. This episode that your store has cause me made it difficult to do my job and...
Read full complaintMismanaged pharmacy - terrible customer service
This is the last time I use CVS @ 110 W. North Ave., Elmhurst, Il 60126. These fouled up my prescriptions again. Partially filled prescriptions, combining different manufacturers (pill are different), told me wrong pick up dates and/or times. Lack of product (always on back order). Cashiers in this pharmacy are complete [censored]s and the pharmacists are too busy to help figure out the corrections their staff needs to make.
Read full complaintPrescription filling
On November 27, 2023, I called my Express Scripts pharmacy to refill my husband's prescription for Sertraline Hcl Tabs 25Mg. This prescription asked to be taken one tablet a day. My doctor then increased this to 2 a day. He would not have enough to carry him thru th remany days to December. We went to CVS to ask for a small amount (4-6 pills). They refused...
Read full complaintCVS Morgan Hill Pharmacy department
While I was speaking a mh customer service agent soon after I connected with a pharmacy customer agent, I heard a comment in the background so I think it was not the agent but another pharmacy employee make the following comment: "it's the weird guy"... I know my name was stated but timing of it surely made me feel it was gossiping in reference to me!...
Read full complaintPharmacy
I went to Urgent Care instead of Emergency Room with a bad do but to my hand and after finish with doctors , they sent my prescription for antibiotics to CVS on Clemson Rd , Columbia , SC 29229 at 10 am and upon calling the pharmacy at 3:50pm to see if my prescription was ready and was on the phone waiting for someone to answer the phone and eating 20 minutes , someone answered and hung up, so I go to CVS I Stood in line and when I approached the counter and I asked if my prescription was ready she said no , It would be 15 to 20 minutes and I applied that doctor sent prescription in at 10 am and now it’s 4:30pm and you telling me I have to wait another 20 minutes and I do believe this is very unacceptable service and this is poor communication with your pharmacy and she began to respond by rolling her eyes and told me to have a seat , next person and they were talking about what I had said and then I yelled out are you the one who hung up the phone and she threw her hand up and said whatever, Is this service or what, I guarantee I will not do business with CVS on Clemson Rd and Sparkleberry Rd in Columbia, S.C. 29229 and I file a complaint and I can say CVS is not what it use to be,..Nasty workers . Steven Thompson
Most discussed CVS complaints
Customer treatmentRecent comments about CVS company
Customer treatment
Drugstore
21 reviews
![Select Care Benefits Network [SCBN]](/images/business/48-48/120952/select-care-benefits-network-scbn.png){kind=small}
Select Care Benefits Network [SCBN]
51 reviews
Order-CS.com
26 reviews
OptumRx
271 reviews
GoodRx
62 reviews
We have received your comment. Thank you!