Reaching a pharmacist over the phone now
I’ve been on the phone waiting to speak to a pharmacist one hour and 17 minutes thus far. I will keep holding until someone answers the line. This is the CVS on Belmont/Sumner Ave in Springfield, MA [protected]. I can never reach anyone over the phone and have stayed on hold to see when they will answer it. This is my complaint. I have pics of the times that...
Read full review of CVSPharmacist
Head pharmacist screamed at me in the middle of the pharmacy cause she couldn't figure out my daughters insurance, then she screamed at me that I did meet income requirements for medicaid so my daughter was denied yet my medical worked fine , when I told her mines working so why wouldn't Hers she said you idiot your gonna get a hospital bill I said that not...
Read full review of CVSFailure to dispense ordered medication
I called the pharmacist at the CVS Store ID #5046 at 839 Rte 146, Clifton Park, NY 12065 on 12/5/2023 at around 8:45 p.m. I am a prescriber, and my patient could not get the medication (Clozapine) I have prescribed for him. The pharmacist would not dispense the Clozapine despite that the required lab results were already available. This is a refusal and a...
Read full review of CVSExtra care
I've been accused of putting my email address on another person's CVS account. The person took a video of himself at checkout, using his ex-fiancée's phone number. An email that I never used appeared when the self-checkout asked how he wanted to get the receipt.
I've asked CVS to research this for me, but they refuse, saying it's a violation of privacy for the other person. To me, it's a violation of my privacy. The person is using this incident to make it seem like I am a bad person. All I want is for them to do the research and tell me how my email address got on someone else's account.
Desired outcome: I want this investigated.
Pharmacy
On 12/4/23 @ 726pm store 3142 The pharmacist Bennetta, was rude unprofessional and threatened to not give me my prescription. She was asking about a current medication my husband was on but name the brand name and I named the generic name and she went on to say that what I talking about. It is her job to know both not the customer. Also she came to the...
Read full review of CVSCustomer service case # s10031444
I have already submitted a claim and was very upset to hear my close my closed without even being notified. As a customer of the store for many many year I have never been treated so poorly and to notify the corporate office and to find out no one contacted me about my situation. This episode that your store has cause me made it difficult to do my job and...
Read full review of CVSMismanaged pharmacy - terrible customer service
This is the last time I use CVS @ 110 W. North Ave., Elmhurst, Il 60126. These fouled up my prescriptions again. Partially filled prescriptions, combining different manufacturers (pill are different), told me wrong pick up dates and/or times. Lack of product (always on back order). Cashiers in this pharmacy are complete [censored]s and the pharmacists are too busy to help figure out the corrections their staff needs to make.
Read full review of CVSPrescription filling
On November 27, 2023, I called my Express Scripts pharmacy to refill my husband's prescription for Sertraline Hcl Tabs 25Mg. This prescription asked to be taken one tablet a day. My doctor then increased this to 2 a day. He would not have enough to carry him thru th remany days to December. We went to CVS to ask for a small amount (4-6 pills). They refused...
Read full review of CVSCVS Morgan Hill Pharmacy department
While I was speaking a mh customer service agent soon after I connected with a pharmacy customer agent, I heard a comment in the background so I think it was not the agent but another pharmacy employee make the following comment: "it's the weird guy"... I know my name was stated but timing of it surely made me feel it was gossiping in reference to me!...
Read full review of CVSPharmacy
I went to Urgent Care instead of Emergency Room with a bad do but to my hand and after finish with doctors , they sent my prescription for antibiotics to CVS on Clemson Rd , Columbia , SC 29229 at 10 am and upon calling the pharmacy at 3:50pm to see if my prescription was ready and was on the phone waiting for someone to answer the phone and eating 20...
Read full review of CVSCA lottery daily 3-did not receive "cashed" winnings.
I purchased lottery tickets for daily 3 on the month of may 2023, at cvs store #9594 off of w. Alondra blvd. And central ave. I had the winning ticket numbers for may 12, 2023. I went in on may 13, 2023, to cvs store #9594 to a cashier register to check on prize winnings on ticket. I was given two receipts: one to verify daily 3 winnings and winning ticket with the words "cashed" printed in dark black at the bottom of the winning ticket given back to me for my records (which I did not receive cash at all) and an application form for the ca lottery to file with sacramento, ca. From august 7, 2023 through november 28, 2023, I am still waiting on winnings. I have done the necessary procedures: phone call complaints to: cvs complaints regarding ca lottery cases (which my case number was changed twice) and ca lottery claims regarding on not receiving cvs store #9594 replies for verifying lottery ticket winnings.
Thank you, happy holidays.
Claimed loss: CA Lottery Daily 3 Winnings: DLY3 $543.00
Desired outcome: A full investigation on why cashier did a twice scanning on CA Lottery Daily 3 Lottery ticked even though it had printed "CASHED" and was not issued out.
On November 30, 2023, I received my Daily 3 Prize through the mail from the Postman. It took 6 months. This CVS in Compton, CA. Store #9594 should be Audited. There is no telling how many other people they have keep CA lottery winnings/prizes. Thank You and Happy Holidays.
My prescription
My doctor forwarded a prescription to be filled insulin and needles, the needles were approved and sitting down in the pharmacy waiting for me to pick up when I inquiry about the insulin. I was told that the numbers on my prescription card does not match. How could that be? This was very shady of CVS. no resolve needed. I got my prescription elsewhere.!
Read full review of CVSCustomer Service at Store 6400 Iron Bridge RD. Richmond VA 23234 Store ID# 1525
Hello I am writing complaint because I have experienced difficulties with this store over a period of time regarding them running my secondary insurance which is (TRICARE for Life). My primary insurance is Athem HealthKeepers (Medicare). The difficulty seems to occur when I have a new medication. CVS processes the primary insurance and neglects to run the...
Read full review of CVS6400 Centralia Rd, Chesterfield, VA 23832
I find it extremely frustrating that this pharmacy that is the busiest in the area doesn't make enough money to properly staff the pharmacy and not have to close for lunch. Not only that they have to close for lunch, but they came in at 6 am and didn't eat lunch until 1:30 pm. CVS easily makes millions of dollars at this location per year. It sounds to me...
Read full review of CVSCVS Pharmacy
I am a long time CVS customer. I picked up 3 scripts yesterday late afternoon 11/27/23 at 12806 Broadway St. Pearland TX 77584. One of my prescriptions; Prednisone 20 MG (take 2 per day) was told to wait a day to start taking it because I received a steroid injection of Decadron at CareNow Urgent Care. I took my 2 pill dosage this morning and noticed there...
Read full review of CVSPharmacy
I was just there yesterday trying to get my mother’s antibiotics which have been a 3 day struggle due to the pharmacy’s claim that “they never got the prescription” or “you need to call your dr to clarify an error”. By the time I was there yesterday not only did I see a very slow service by the pharmacy staff but a line of very angry customers demanding why...
Read full review of CVSPharmacy
This about the pharmacy at 2530 south road Poughkeepsie New York 12603. I tried to call the pharmacy in regards a prescription and was put on hold for 45. Never got ahold of the pharmacist called again 6:55 and the pharmacy was already closed. Was there weeks before there was a line out to the back of the store for no apparent reason. At this point right now I’m considering switching my prescription to a smaller pharmacy where I can get the Customer Service I deserve.
Thank you,
Tina
Desired outcome: Better, Customer Service
Customer Service
I WAS WAITING IN LINE WHEN THE WOMAN BEEFORE ME FINISHED, THEY TOLD ME "SORRY, WE'RE CLOSED", BUT i WAS THERE, STANDING THERE WAITING, THEY JUST PULLED THE DIVIDER DOWN IN FRONT OF ME LIKE I WASNT THERE. The cashier looked at the pharmacist and he shook his head. Once the cashier saw the expression on my face, he again replied, sorry, were open again at 2pm.
BUT IF A CUSTOMER IS STANDING THERE, WAITING FOR ANOTHER CUSTOMER TO FINISH, DONT YOU THINK SOMEONE SHOULD SAY CLOSED, RATHER THAN HAVE IT DONE IN THEIR FACE? I HAVE NEVER HAD A WORSE EXPERIENCE WITH CUSTOMER SERVICE. THIS WAS NOV. 27, 2023 AT 1:30 BY WHOEVER WS ON DUTY AT CVS ON NORTH TEXAS STREET, IN FAIRFIELD. I WILL NOT BE RETURNING FOR ANYTHING.
Prescription refills.
A new prescription was sent in to the pharmacy on the 14th of the month. I called to check on why it wasn't filled. The pharmacy told me the directions were not clear and they attempted to notify the doctor for clarification on several occasions. The medication is a controlled drug with a black box warning. In the warning states to not stop taking this drug abruptly or seizures or death could occur. I've been on this medication for over 10 years.
The staff do not seem aware of these potential life threatening complications that can arouse from the pharmacy sitting on an order for 2 weeks without picking up the phone and getting an answer from the doctor. Nor did they notify me.
Unfortunately, there have been so many mistakes made this last year with CVS, I'm thinking of changing pharmacies at this point.
It is now the 26th of the month, and still no medication. Sloppy.
Desired outcome: Medication refilled.
Vaccination
11/26/23,11AM My mother was scheduled for 2nd dose of shingrix vaccine at CVS, 935 Ridge Rd, Webster, NY 14580. I am my mother care giver. At her vaccine appointment, was told that vaccine was not available, pharmacist blamed automated computer system, refused to connect me with the manager and refused assuming responsibility for not providing the...
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