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Customer service
I went to CVS, Indian Land, 7697 Charlotte Hwy, Indian Land, SC 29707, to pick up a prescription that I was advised was ready. I arrived at 1.30pm and was the only one at the counter. I told the pharmacist my prescription was ready and I just needed to pick it up. She said they were closing and I should come back in an hour. She proceeded to pull down the...
Read full review of CVSLocal CVSs hang up on providers
I work at an urgent care and when I call any local CVS (Dunedin and Clearwater FL area) we literally hear them hang up on us after picking the phone up. I’m calling the provider line and usually trying to get important information like a patient’s medication list so we can treat them urgently and safely. It’s absolutely appalling how they’ve decided that no phone calls will be answered at all, even from providers. CVS needs to fix some of their foundational reasoning because their lack of care for their employees creates employees who don’t care about their patients.
Desired outcome: Hire more staff so they can actually answer the phone
Confidential Information Hidden: This section contains confidential information visible to verified CVS representatives only. If you are affiliated with CVS, please claim your business to access these details.
gift cards
I was involved in a scam. I purchased gift cards as requested by my scammer. After doing so, I thought better of this big bargain. I call spectrum and inquired about this big bargain and was told it was a scam. The gift cards were for target, whom I was told was promoting this big bargain. I am 79 years old, I feel really stupid, but it's my first. I called...
Read full review of CVSMedication Payment
On 11/17/2023 at 1700, I picked up a prescription and planned to use GoodRx. The pharmacist told me CVS did not recognize GoodRx and if I had any problems to contact them. He did provide another discounted price of $67.65 which I took considering I needed the medicine. I contacted GoodRx and they indicated the coupon was valid for $34.00. Today, I went to CVS to refill the prescription. The pharmacy tech checked with GoodRx and told me for a 30 day refill it would be $32 and some change. In my opinion, the pharmacist overcharged me and I would like to request reimbursement for the difference (approximately $33.00). If you can't help with this, please point me in the right direction. I can provide the pharmacist's name, RX number, prescription information, etc. Unfortunately, I no longer have the actual receipt.
Claimed loss: $33.00
Desired outcome: Partial reimbursement.
Confidential Information Hidden: This section contains confidential information visible to verified CVS representatives only. If you are affiliated with CVS, please claim your business to access these details.
Cashier stole my property
I went to my cvs just before closing time, I was the last and only customer in the store... After being rushed I was trying to be as fast as I could and forgot my id, debit card and a very rare vintage ipod on the counter and walked out... Took about 25 steps, realized my ipod wasnt in my pocket because I wanted to listen to music... Turned around and here...
Read full review of CVSPrescriptions
I was at CVS at 400 6st St. in Winter Haven, Florida, I waited in line at the drive through for over 15 minutes behind another car. I pulled over to the outside got to the window the other car pulls off and I see a closed sign in the window. This was at 1:39 Pm Sunday 12-17-2023. I go inside and knock on the slide down and told a man inside what had...
Read full review of CVSPharmacy
On dec. 6 I picked up two new prescriptions. I was charged 64.38 even though I have silver script and medicare. I looked at the meds when I got home. I told my doctor I would not take these meds so I did not open the sealed bags. I called CVS the next day and asked to get a refund and told them I had not opened the bags. I was told that by North Carolina...
Read full review of CVSNot calling me
I keep telling them I have no cell phone and they keep sending the call to me by text ido not have text text. This has been going for over a year. Every time I go in they say we put your meds back because you didn't pick them up. I say you did not call me they say we texted you and the crap starts all over again I do not have a cell phone the number is a land line call that number.
Confidential Information Hidden: This section contains confidential information visible to verified CVS representatives only. If you are affiliated with CVS, please claim your business to access these details.
Reaching a pharmacist over the phone now
I’ve been on the phone waiting to speak to a pharmacist one hour and 17 minutes thus far. I will keep holding until someone answers the line. This is the CVS on Belmont/Sumner Ave in Springfield, MA [protected]. I can never reach anyone over the phone and have stayed on hold to see when they will answer it. This is my complaint. I have pics of the times that...
Read full review of CVSPharmacist
Head pharmacist screamed at me in the middle of the pharmacy cause she couldn't figure out my daughters insurance, then she screamed at me that I did meet income requirements for medicaid so my daughter was denied yet my medical worked fine , when I told her mines working so why wouldn't Hers she said you idiot your gonna get a hospital bill I said that not...
Read full review of CVSFailure to dispense ordered medication
I called the pharmacist at the CVS Store ID #5046 at 839 Rte 146, Clifton Park, NY 12065 on 12/5/2023 at around 8:45 p.m. I am a prescriber, and my patient could not get the medication (Clozapine) I have prescribed for him. The pharmacist would not dispense the Clozapine despite that the required lab results were already available. This is a refusal and a...
Read full review of CVSExtra care
I've been accused of putting my email address on another person's CVS account. The person took a video of himself at checkout, using his ex-fiancée's phone number. An email that I never used appeared when the self-checkout asked how he wanted to get the receipt.
I've asked CVS to research this for me, but they refuse, saying it's a violation of privacy for the other person. To me, it's a violation of my privacy. The person is using this incident to make it seem like I am a bad person. All I want is for them to do the research and tell me how my email address got on someone else's account.
Desired outcome: I want this investigated.
Pharmacy
On 12/4/23 @ 726pm store 3142 The pharmacist Bennetta, was rude unprofessional and threatened to not give me my prescription. She was asking about a current medication my husband was on but name the brand name and I named the generic name and she went on to say that what I talking about. It is her job to know both not the customer. Also she came to the...
Read full review of CVSCustomer service case # s10031444
I have already submitted a claim and was very upset to hear my close my closed without even being notified. As a customer of the store for many many year I have never been treated so poorly and to notify the corporate office and to find out no one contacted me about my situation. This episode that your store has cause me made it difficult to do my job and...
Read full review of CVSMismanaged pharmacy - terrible customer service
This is the last time I use CVS @ 110 W. North Ave., Elmhurst, Il 60126. These fouled up my prescriptions again. Partially filled prescriptions, combining different manufacturers (pill are different), told me wrong pick up dates and/or times. Lack of product (always on back order). Cashiers in this pharmacy are complete [censored]s and the pharmacists are too busy to help figure out the corrections their staff needs to make.
Read full review of CVSPrescription filling
On November 27, 2023, I called my Express Scripts pharmacy to refill my husband's prescription for Sertraline Hcl Tabs 25Mg. This prescription asked to be taken one tablet a day. My doctor then increased this to 2 a day. He would not have enough to carry him thru th remany days to December. We went to CVS to ask for a small amount (4-6 pills). They refused...
Read full review of CVSCVS Morgan Hill Pharmacy department
While I was speaking a mh customer service agent soon after I connected with a pharmacy customer agent, I heard a comment in the background so I think it was not the agent but another pharmacy employee make the following comment: "it's the weird guy"... I know my name was stated but timing of it surely made me feel it was gossiping in reference to me!...
Read full review of CVSPharmacy
I went to Urgent Care instead of Emergency Room with a bad do but to my hand and after finish with doctors , they sent my prescription for antibiotics to CVS on Clemson Rd , Columbia , SC 29229 at 10 am and upon calling the pharmacy at 3:50pm to see if my prescription was ready and was on the phone waiting for someone to answer the phone and eating 20...
Read full review of CVSCA lottery daily 3-did not receive "cashed" winnings.
I purchased lottery tickets for daily 3 on the month of may 2023, at cvs store #9594 off of w. Alondra blvd. And central ave. I had the winning ticket numbers for may 12, 2023. I went in on may 13, 2023, to cvs store #9594 to a cashier register to check on prize winnings on ticket. I was given two receipts: one to verify daily 3 winnings and winning ticket with the words "cashed" printed in dark black at the bottom of the winning ticket given back to me for my records (which I did not receive cash at all) and an application form for the ca lottery to file with sacramento, ca. From august 7, 2023 through november 28, 2023, I am still waiting on winnings. I have done the necessary procedures: phone call complaints to: cvs complaints regarding ca lottery cases (which my case number was changed twice) and ca lottery claims regarding on not receiving cvs store #9594 replies for verifying lottery ticket winnings.
Thank you, happy holidays.
Claimed loss: CA Lottery Daily 3 Winnings: DLY3 $543.00
Desired outcome: A full investigation on why cashier did a twice scanning on CA Lottery Daily 3 Lottery ticked even though it had printed "CASHED" and was not issued out.
On November 30, 2023, I received my Daily 3 Prize through the mail from the Postman. It took 6 months. This CVS in Compton, CA. Store #9594 should be Audited. There is no telling how many other people they have keep CA lottery winnings/prizes. Thank You and Happy Holidays.
My prescription
My doctor forwarded a prescription to be filled insulin and needles, the needles were approved and sitting down in the pharmacy waiting for me to pick up when I inquiry about the insulin. I was told that the numbers on my prescription card does not match. How could that be? This was very shady of CVS. no resolve needed. I got my prescription elsewhere.!
Read full review of CVSAbout CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
CVS Customer Reviews Overview
Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.
CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.
Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
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9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
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CVS headquartersOne CVS Drive, Woonsocket, Colorado, 02895, United States
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