CVS

Hi, I have been using Monjaro for the last eight months and my company has changed insurance to use CVS Caremark and today I was asking to refill the medication and they asked for pre-authorization form from the doctor and he sent it, but they decided to deny it seems the company are trying to Reduce the benefit and this affecting my health and affecting my future so I wanted to file a complaint against the company because they are denied something that I was taking for the last eight months through different insurance

The pharmacy in the albertsons unholy in Portland Oregon used to be such a great place to go, but now that they’ve taken over the Rite Aid customers, I have been treated poorly by the pharmacist and their voicemail has been full for two weeks. There’s no way for doctors to get a hold of the pharmacists there’s no way for customers like myself to leave messages and often times I have to call 12 to 13 times to get someone to answer the phone it looks like your resolution rate is pretty poor so I don’t expect anything out of this but at least I’ve said something about the poor treatment that I’ve had. I’ve been trying for days to get a prescription filled for an infection I have and now I’ll have to. Monday because the voicemail is full and they never contacted my doctor even though they needed to

I have already attempted to contact CVS as soon as I discovered my order was shortchanged but they have not responded please help. The order #[protected] and the order date was 1/18/24 and the shipping date was 1/19/24. The product missing is one bottle of NatureMade CholesOff Complete heart health support softgels 120 count UPC #[protected] and the item #888714. I would like to be shipped free of charge ASAP to my home address Beverly Russo, 138 Lakeview Avenue, Waltham, MA 02451.

Today is Monday, Jan. 22 at 4:57 pm and I have the proof of this call time on my phone. This isn't ok. I don't care how short staffed you are or what is going on you can get through phone calls faster than this. It makes you feel like you all just aren't doing your job. I needed to give you my daughters secondary insurance coverage and you never answered the phone. At this point I feel CVS owes me money. This is just unacceptable! To add insult to injury the music for the calls on hold is beyond terrible.

I purchase 4 Gift cards at CVS for Christmas gifts. When going to redeemed them all 4 had been tampered with $150.00 each
Called and got a case #S10209250
At the time of my call I had to read my Receipt #'s to the Gentleman
also the dates and times. He took my phone # and email but I have yet to hear from anyone! (He said it would take 7 to 10 business days, we are going on 3 weeks.
Can someone get back to me. They were Christmas gifts for my Granddaughters.
My name is Bob Dunkerley (1638 SE Green acres circle Port St Lucie Florida 34952)
[protected]
[protected]@aol.com
My CVS extra carecard # is [protected] if this helps.
The Store I bought the cards in was is in Port St Lucie Florida. Store #4041
The Store employees wee no help what's so ever. (could care less)
They did tell me they know they have a problem.
2 cards were bought on 12/2/23 both for $150.00
It was the Visa Gift Cards - TRN # was 2133
The other 2 were bought on 12/5/23 again for $150.00 each
Visa Gift cards - TRN # - 5986
All 4 cards were activated...
Thank you

This pharmacy in Norwood Ohio 45212 has a pharmacy manager who is rude and completely unfit as a pharmacist. They have filled prescriptions for me that my daughter picked up for me. Yesterday she ask about my paroxetine and was told they will fax doctor since I had no refills. 20 minutes later they text me saying it was ready. So she picked up prescriptions yesterday and gave they gave her test strips that i told them were not what I used. and filled the second cvs reader and strips that I already had. Why in the world would I want to Pay for 2 sets of strips and another reader that I got maybe MONTH ago. I was on phone with daughter when she went in today to get the money back for the wrong strips and the second reader and strips. She told him that i had tried to call them and no one answered the phone he told her that I was a liar. mind you I was on phone video call when all this occurred. And he basically made her keep the stuff and then refilled a prescription for Paroxetine 3 bottles of 30. now understand this is the 2nd prescription for paroxetine in 2 days. His name is KEITH, and he is very rude and very unprofessional. And you wonder why CVS has got a bad rep in the pharmacy world

To whom it may concern:

I made an appointment for my 15-year-old son at the Minute Clinic at 21 Mile and Card Road in Macomb Twp, MI at 10 am on 1/7/2024. He woke up very congested on 1/7/2024.

He initially had a sore throat that started on 1/3/2024 with some nausea. He had no congestion, just a bad sore throat. I took him to Summit Urgent Care at 23 Mile and Card Road in Macomb Twp on 1/4/2024 where he tested negative for influenza and COVID. Based on these findings, the Physician’s Assistant did a negative rapid strep test. The PA who saw my son at this urgent care gave me a script for amoxicillin and said to start giving it to him in 5 days if his sore throat was not better as the rapid strep tests often can give false negatives.

His throat did not improve much over the next 4 days, yet he had no additional symptoms. On 1/6/2024, I made an appointment at CVS for the following day, on 1/7/2024, to be re-tested for strep. Since he has Crohn’s, I did not want to administer the Amoxicillin. I wanted to try to confirm the DX by having him re-tested before giving the antibiotic.

As I mentioned, my son has Crohn’s disease. He receives IV infusions every 8 weeks for this, but they cause immunosuppression. We must make every effort to test him for COVID/influenza/Strep whenever he has symptoms so we can get ahead of it and possibly place him on Paxlovid/Tamiflu/Antibiotics if strep when indicated.

On day 5, 1/7/2024, the day of the CVS appointment, his throat was still very sore. In addition, he developed significant congestion with some chills that morning. I gave him one Coricidin tablet about 1.5 hours before the appointment to alleviate some of his symptoms. In addition to re-testing him for step, I now wanted him to be re-tested for COVID as his brother was sick and had just tested positive for COVID.

When we arrived for the appointment at CVS, I explained all of this to the Medical Assistant. The MA told us that she would be swabbing my son for COVID, but that the NP would be doing the strep swab when we saw her. When the technician was done with us, she told us to go back and wait in the waiting room. I asked her if she was going to do the COVID test like she initially said she was going to. She said that the NP would decide if he needed one.

When we finally got into the room with the NP, I tried to reiterate our reasons for the appointment. That he had a stand-alone sore throat that had not gotten better after 4-5 days but then the morning of the CVS appointment, he woke up with significant congestion. My other son had just tested positive for COVID. The NP talked to my son a little bit about how he was feeling and then proceeded to ask him if he had planned on going to school the next day. I explained that in his current state, the school would not want him to be there as we didn’t know if this was COVID, strep, both, or neither and that is why we made the appointment.

The NP began to examine my son and noted that he had significant mucus. She said this was the cause of his sore throat. She said he should do saline rinses for the congestion and use Flonase for the inflammation. I explained again that he had no congestion, runny nose, or postnasal drip for the past 5 days so his sore throat could not be caused by the mucous. The congestion just started that morning.

I again asked her if she was going to do a strep test and a COVID test and she responded “I am the practitioner today.” She told me that her assessment did not indicate any need to test him for COVID, that he did not have a fever, and that just because we have COVID in the home, does not mean he has COVID. As far as the strep swab, she said that I could just follow what the PA told us and begin to administer the amoxicillin since his throat was still sore. I told her again that I did not want to give the antibiotic without swabbing him for strep given his Crohn’s history. She seemed unphased and essentially ignored my request again.

I explained that like her, I am also a Registered Nurse with a master’s degree in nursing administration. I do not normally find it necessary to announce this during medical appointments of my own or my children unless the situation calls for it and this one did. I politely reminded her that a patient can present with no fever and still have COVID. I reminded her that he had taken a Coricidin tablet, which has antihistamine and acetaminophen in it if he had been running a low-grade temperature, the Coricidin may have brought the temperature to a normal range. As a healthcare provider, she must know this.

I felt like I was fighting her to test him, and she was not going to do it. Finally, she said, okay we can test him for COVID if you want. She unwrapped the swab and handed it to my son to swab his nose. He had a horrified look on his face. I said to my son, “We are done here, let’s go.” We got up and she said, “Wait you need to get your paperwork.” As we were standing there, my son got pale, said he felt like he was going to vomit, and then proceeded to do so in the sink. When he was done, she handed him the swab again to swab his nose. I took it from him and swabbed him myself. Since the COVID test was not done by the MA, we now had to go back into the waiting room to wait for the results, tying the exam room up and delaying other patients’ scheduled appointments. Lo and behold, we were called back in with the results which were positive just as I expected.

I am still not sure why we were treated this way. I called my sister-in-law right after the appointment, who is also a family practice NP, to ask a few questions I wanted to know if this is standard protocol to have children swab their noses and to reject reasonable requests by parents for swabs like strep and COVID. She responded with “This is outrageous. You need to report this.” In addition, my sister-in-law has a family member who also works as an NP at CVS in Royal Oak, MI. She could not believe it either.

This NP did not do her due diligence. She put my son at risk. She also put the health of others at risk by indicating that he did not need to be swabbed, even though she knew his symptoms and history of being immunosuppressed, and went on to say he could go back to school the next day if he felt like it. Aren’t we trying to control the spread of these communicable diseases or am I missing something here? I am a nurse. I knew better. Some people who are not medical, do not. Had I been one of these people who listened to her and sent my son to school, he would have exposed 100-200 other students and teachers to COVID for no reason.

From the moment we walked through the exam room door, there seemed to be an attitude before even one word was spoken. It felt personal to me, and I am not sure why.

One other thing I would like to mention is that I see on my receipt that she billed the insurance company for a new patient’s extended visit. She is the reason that the visit was extended, not my son. She chose to advise the MA not to swab him and then argued with me about it until she finally let me test him myself. The insurance company/I should not have to pay for her mistake.

I am sorry to say that we will not be coming back or referring anyone to this CVS for any type of health care issues if these are the types of health care providers you employ.

Purchased Bood Pressure Monitor series 800 under OCTH. Tested extensively.

The readings were so inconsistent and would vary from 120 to 170. My old Wrist monitor never varied more than two or three points. This new monitor readings are so inconsistent that there is no way I can trust it.

so I tried to return it and buy another monitor like Onron. But the store wouldnt return, or give store credit or attempt to check with insurance company for other options to consider. they would only exchange it with the same model. I cant trust this model.

This Policy of your company makes no sense. So, if OTCH is a CVS Charity and that is why you don't return it, Please understand that i don't need your charity. You can have it back and donate it to someone who needs it or re-sell it and keep the money.

12/2023

I have been waiting for my prescription to be filled since last week.

I was directed to have my husbands prescription filled at CVS at Ark rd and Rt 38, New Jersey.

That store is not my routine store and is much further away from my home.i checked the cvs apt. And was made aware the script. Was ready. I waited more then 2 1/2 hrs and was finally told it was on back order. The employee was ignorant, was not helpful. And obviously didn’t care. My husband has not had his prescribed medication since Dec. 24 2023.