This company has called me 3x at my work. I am a school teacher! They refuse to provide any information about...
Trying to collect money from my dead fathers estate for a lease bill that the lender was notified of the day after he died.
Dispicable that they would try to profit from a dead man's estate. Why don't you wait a little longer until the bill is higher so you can make MORE money!!
How can they sleep at night??
Harassing phone calls daily. phone calls as early as 7:30 am and as late as 9pm sometimes even on sundays. will refuse any and all attempts to settle your debt! will refuse to give you any info on your account, their address or additional information. do not give them your personal information! do not acknowledge their claim that you owe them money!
Awhile back my husband was transport to the university medcal center 11/08/2013 after the hospital was paid...
This person has called countless times. At first refused to say what company they worked for and would not...
Horrible place to work. Worked from Oct 2012, to Feb 14th. And then April 1st 2013, to October 17 2013. Let...
Some of the people that you meet there will become good friends and you might find the love of your life. Training particularly builds a lifelong bond with others, just as any warzone.
The management positions at West are awarded by virtue of attrition - those who are able to withstand a rigorous dousing in a lethargic and arbitrary workplace come to be promoted. Well, of course, unless one of the dance-off winners doesn't like you. In which case, it will be lower-middle-management ordered PINS (performance improvement notices), 1, 2, 3 strikes you are out (lucky you if that is the case). West is a dead-end environment. It is renowned for its ### personalities at the helm. You should think of this organization as a factory job, not a professional career. They hire everyone and their mother. I suggest you go there, tell them all the buzzwords (close the sale) that they want to hear and get hired for training. Once “training” is over and you are “certified”, thrown out on the floor, either do a very horrible job (hang up and curse at callers) or just don’t show up at all. Unless you are completely inept and zombie-like, this place is not for you. It will kill your spirit and destroy your life. They have a strong bias against the LGBT and other minority groups. It is really a clique (or claque) environment, if you don’t have a friend in management then I suggest you look elsewhere for employment. I want to stress, even if you are desperate, this is not the place to go.
Advice to Management
Balloons are not a reward, neither is a snicker bar or a breakfast taco. Breaks should be 15 minutes and lunches should be 1 hour (neither should be taken away for any reason). You are not doing anyone a favor by giving breaks, quit acting like you are. Going to the restroom is a necessary part of everyone's life. If the queue is blowing up, it is the fault of the company and not of the employees. There should be a 5 minute break between calls. Stop stealing commissions, they are not a form of revenue when times are tight (end of year). Get a better system for recording and logging employee breaches like being in not-ready or after call. Go after the real offenders in a direct and fair way, not arbitrarily when you happen to catch someone. Protect all employees, regardless of race, religion, gender, sexuality, or gender identity (change the company handbook specifically so that protected groups have a leg to stand on against biased managers). Up the standards for hiring new employees. Go for quality and not quantity. Raise salaries. This will lower turnover. Protect employees from clients as opposed to the current practice of throwing your own under the bus every time the client's representatives are in town and looking to play bigshot. Stop the rigged incentive competitions, where certain hand-picked employees always win with fabricated numbers. Under your system, those who do exceedingly well are kept on the phone. Excellent performance on the phone should be rewarded with expanding opportunities. Meanwhile, someone who is below-average is promoted to get them OFF the phone. That is counterproductive and leaves no incentive for excellence. Listen to your employees, open your door. Stop the secret meetings and lists of people to ax. Fire reactionary managers who say things like, "you're lucky to have a job at all in this economy". Structure training more like a college environment as opposed to an elementary school. On every project, have someone around who knows what it is actually like to take these calls, as opposed to having managers who have never been on the phone. This representative could point out obvious missteps by management before they take place. Every time a project manager says something that everyone on the floor knows is unrealistic, the morale of the entire group drops. Most importantly, stop treating people like numbers. A company is made of people, not statistics.
West hires anyone, and when I found myself need a job, I got employed at West. The training was terrible - it was six weeks of sitting in a room. I filled two journals with doodles and entries in the amount of "down time" alone. We were given 2 hours to watch two five minutes videos, and an additional 45 minutes to "finish the videos" the next day. There wasn't even a quiz on them. I quit working for the Spokane branch yesterday, Feb 15. I had difficulties throughout my pregnancy at West, such as receiving disciplinary PINs for using the restroom, despite a doctor's note stating I had additional break times. I was told I didn't care about my job and it reflected badly on me when I called in at 8.5 months pregnant due to contractions. I was given 6 weeks off as maternity leave, and that turned into nearly 4 months due to my Doctor stating I should be out for 12 weeks, and then I had to wait for a scheduled training (as I was gone for more than 30 days). Upon returning, all seemed well, and I had happily overlooked the bad from before due to the awesome support I got from Holly, the HR rep, in working with my return date which shifted around a little. I had been back for nearly 3 weeks, and started in the middle of a training, so in the third week I was taking live calls. Not an issue as I had done the job before, and was proficient at it. The issue I had was on Feb 14 when a call came in at 4:25pm, with my shift ending at 4:30pm. Both a SME and a supervisor absolutely refused to allow me to notify my babysitter, and by the time I got off the call, my infant had been waiting on the porch for 5 minutes as the babysitter knocked and called and texted. I had brought my phone out and started to compose a message, when a supervisor demanded that I put my phone away. By the time I got home, the baby had been out in a running car for nearly 50 minutes. The babysitter lives 15 minutes away, and was not cost/time effective to go back to her house and then back to mine 10 minutes later.
West forced me to compromise the safety of my child, and was absolutely unwilling to be flexible, despite knowing exactly what my situation was.
I went back the next day to finish out the pay period, and then at the end of my shift I handed in my badge and quit. I had told my training Team Lead, he stated he didn't know that happened, was shocked, and shook my hand stating "Sorry to lose you." I also told my production Team Lead (as I'm a re-hire, I have both), and he recommended that I put in a two week notice in case I wanted to come back, and when I said no, he laughed and said he didn't blame me one bit, laughed, and shook my hand as well.
I did inform Holly what had happened - hopefully in future, West can be flexible with their policies when it's a half hour past the end of an agent's shift, and the safety of a newborn is on the line.
I don't regret quitting at all. Everyone I know who has worked at West has quit as well.
West Asset Management is the most evil, dishonest firm that takes pleasure in trying to ruin the lives of innocent people. I got married six years ago, and assumed my husband's last name. I am supremely financially responsible, and pay all my bills on time. There was a $50 hospital bill that I knew nothing about, until a collection item appeared on my credit report after I got married. I immediately paid it, and they agreed to remove the item from my report. After some time, they denied ever agreeing to this arrangement. When I called them last year for the same request, they agreed to remove it n June of 2012. June of 2012 is here, and it has not been removed. When I called them, they said it was I was never told such a statement. I am convinced they laugh once they hang up the phone, knowing they will not fulfill what they said, and knowing they have the backing to practice corruption. They will never stop me from being financially prosperous, and I cannot wait until they file for chapter 7 bankruptcy. Mark my word.
I have three accounts with WAM. In February, I sent two checks to pay off two of these accounts. The checks had account numbers written on them, directing them to be paid to the two specific accounts. They took these checks and applied a few dollars to the accounts indicated, and the rest onto the third account.
This is illegal, per section 810 of the FDCPA. I have submitted a complaint with the FTC, I have sent them a formal request to re-apply the payments as they were directed, and have disputed the accounts with Equifax and Experian.
Another thing they are doing is, rather than updating accounts when the balance changes, they are removing them and re-listing them as new collections accounts. I'm not sure if this is in violation of the FDCPA (I'll have to research it) or the FCRA, but it's shady nonetheless.
I had a 172 debt from a hospital that was sent to west asset management. I mailed in the check on December 13 2011 because I do not trust giving my information over the phone. The check was cashed on the 30th by their company and today I receive a call asking if I want to make a payment over the phone. I am beyond LIVID. The check was cashed, where did they deposit it to????? This company is just a scam artist, and when I told the rep. I would be contacting a lawyer, he LAUGHED in my face.
west asset management called me tonite and left a message stating they were wells fargo auto finance..I don't have an account with wells fargo..so I called them back..after boo coo questions..they identified themselves as west asset management...calling my number because that was their debtors old number...I disputed their claims and told them to cease and desit all communication..beware people these ###s are calling homes leaving fake creditor names so you'll call them back...I did'nt think this was legal!
Keep getting harrassing phone calls for a person who does not live here, hasn't ever lived here, and never will live here. Have given that information 5 times to the West Asset Management every time they call and they are still calling and sending information. How do you get these companies to stop calling???????
I have received 96 calls in the last week from this company asking for my father. I have not spoken to my father in 20 YEARS! When calling them back I asked to have my number removed on not one but 5 different occasions. The last time I asked them to remove my number, Courtney Orr, Operator #210, laughed at me and hung up. I then called back and asked them to give me the information on the "third party" who finds numbers of relatives of the person they are trying to find, Kristine Emery, Operator #100, told me they do not give out that information and if I wanted it I would have to write a letter to West Asset Management asking them if I can get that information. I then told her that I am putting in a complaint against her and this company for harassing phone calls.
Kristine gave me there legal department number and I called and of course everyone is out of the office til June 21st. I do not know what this company is about and why they are harassing my for information regarding someone that doesnt even know his daughters birthday!
My name is Daniel Neal and I was an employee from sep 13 2010 untill nov 12 2010. I was terminated today for disclosing a clients name after i identified that the consumer was the right person. I was only doing what i was told to do by west asset management and was wrongly fired for it. If i get interrupted and hung up on before i can give the "mini miranda" to a consumer then i shouldnt be held responsible for failing to follow the law. If i was not supposed to tell the consumer the clients name before giving the mini miranda then why was i forced to do it and then fired for it? I was only on the inside for a short time, long enough to analyze what happens to people after working there for very long periods of time. I have been putting off getting a job there for several years and when i finally did go to work for west asset management they placed me under a drill sargent man hating dike ###. It was bad enough they transferred her to somewhere she didnt want to be and made her leave the people that could actually put up with her ### antics but this also negatively affected how much money she was making form other peoples debts. I believe the hippaa laws were put in place to protect people from being stressed out and becoming ill because of collection companies (like Karry Harris's) thinks its ok to harass people. I had a meeting with one of the bosses and supervisor only to intellectually find that they do not consider the fact that this causes people to become ill and it needs to be handled much more delicately and whats worse is they have convinced themselves that they are not harassing people it is perfectly normal to call peoples friends, neighbors, and family over and over again over debt. What is debt in the first place???? is it money owed or is it slavery? In this case it is slavery. What happened to charity and forgiveness? These people at west asset management have false compassion's and are full of lies. If enough people were smart about how this system really works we could put these slave masters like west asset managment out of business. WAKE UP PEOPLE!! TELL THEM NOT TO CALL YOU EVER AGAIN AND IF THEY DO SUE THEM! YOU CAN GET 1000$ TO 4000$ EASY !!
There are a number of reasons suing collection agencies is so easy but most importantly people need wake up and shut down cancerous businesses like these by refusing to pay them and there fee. Remember never ever pay a collection agency or you will be contributing to destroying peoples lives and character not only the customers but the employees that are forced to harass people about money.
I TRIED TO PUT THIS COMPLAINT ON JOBVENT.COM BUT THEY HAVE CHANGED THEIR NAME AND THEY AREN'T TAKING ANY...
I received two calls first call was on 2/10/2010 and then on 8/10/2010. The first time I answered the...
We paid off all Medical debts with West Assest Managements. They still have not reported to the credit bureaus. Every day I call them, and they say they have reported the items as paid. All Credit Bureau's deny that they have received any documentation from West Asset Management. I have asked for receipts to be fax'd and they say they will but never do. I have been hung up on. Yelled at. Been lied to. Even the supervisors are rude and make promises they do not keep. Take this company to court.
I had this company call me and this woman asked me for my SSN number. I asked who was calling and for what...
I recently got a credit report..I saw that there was a collection area that had West Asset Management..I didnt know I had anything from the..no letters no calls..and the claim was from July of 2009. I called them and paid it..and all they could say was Sorry for not Notifying ME>>kinda mad me mad..I asked if they could remove it from my credit report(since there was no notification)..they said it will show as paid in 30 days..So now my credit is lower because of this company.