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Aetna Customer Care Service

Aetna Inc.

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United States - 06156

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Aetna Complaints & Reviews

Aetna / short term disability

Molly Cotham on Aug 4, 2017
Trying to see about buying st disability. Was told I had to do that during my enrollment. I should not have said it because that doesn't want to fork out more money but I found out I have to have surgery a bone is literally coming out of my foot I have to stay off of it . Every time I call...

Aetna / Medical insurance

Hannah Tervuren on Jan 26, 2017
My employer changed to Aetna from Humana on Jan 1, 2016. Since then, 9 out of 10 claims are denied for various reasons: need more medical records, wrong codes, not a covered benefit (when it is), etc. One denial for annual blood labs in Feb 2016 was denied as not a covered benefit. When...

Aetna Health Insurance / Denial of mri after out of pocket expenses met

Varinia G on Jan 5, 2017
Since June 2016 I've been having shoulder issues which my doctor believes may be a torn rotator cup. Aetna repeatedly denied the request for MRI in 2016. On January 3, 2017, Aetna approved the MRI. I had met my 2016 out of pocket expenses so the MRI would have cost me around $160. I find...

Haleh Ghasemi Duran / Medical coverage

Hally Ghasemi Duran on Oct 10, 2016
Aetna is a rip off. I had a previous miscarriage as the baby was missing part p of chromosome 12 (12 p dilution). The next pregnant the dr suggested i do a cvs test which then showed mosaic of chromosome 12 (23 Q mosaic). As it was the same chromosome the dr suggested we do a micro on my...

Aetna Health Insurance / Health Insurance

deedee5000 on Aug 5, 2016
Aetna is HANDS DOWN the worst company I have ever had the displeasure of dealing with! Not just the worst insurance, the WORST COMPANY! My husband has severe rheumatoid arthritis and Aetna will NOT pay for the prescription my husband has been prescribed by his Doctor! So far they have...

Aetna / Life Insurance confirmation

NNsn on May 23, 2016
I retired from Owens Corning in 2006 that had provided life insurance while I was working. In 2008, per my employer website, I contacted Aetna to see if I still had some life insurance as a retirement benefit. I told the representative at Aetna I had retired in 2006 and she looked up my...

Aetna / Health insurance coverage

sheshe1124 on Apr 13, 2016
My Daughter lives in Cold Spring Kentucky, she has health insurance (aetna) thru Kentucky medicaid. She has been in and out(mostly in) of the hospital for the past week due to adhesion's on her small intestines that are obstructing her bowel which results from Crohn's disease...

Aetna Medical Ins. / Walmart / medical treatment

george l simpson on Oct 4, 2013
july 17th 2013, i was set for back sugery.14 hours before showup time at the hospt.i received a call statting my surgery had ben denied.i was already given a out of pocket amount to pay at admission.ihad to take a leave of absence on july 12th because of the pain.aetna wanted other thing...

Aetna / Terrible Service/Lies

Kate6667 on Sep 13, 2013
Having a terrible time with Aetna with getting prescriptions. They just lie every time you talk to them. I finally got one to admit that the doctor had sent in a request and they had denied it after they kept saying the doctor hadn't submitted anything. I had the denial in my hand...

Aetna / Denied Maternity coverage 12 weeks into the pregnancy

SharynS on May 22, 2013
My daughter has dependent coverage on my health insurance through my employer. In March of 2013, she became pregnant. I downloaded my policy coverage and saw in the policy that pregnancy was covered. I called AETNA to confirm that her pregnancy was covered. One of their representatives assured me...

Aetna / Aetna Refuses To Pay Medical Claims

Urgent Care on May 15, 2013
My medical follow-ups were refused, because Aetna failed to pay my existing claims. I contacted Aetna on numerous occasions and their representatives said the claims were satisfied. However, Aetna’s online resources reflect that the claims are not paid. Also, I’m refused...

Aetna / claim denial

j-a-c on Feb 16, 2013
Being at age of 69.5 Aetna approved primary care physician directed me to get a shingles vaccination. His office doesn't keep the vaccine due to storage requirements. He said to go to a pharmacy to get the vaccination. I went to Kroger where I have had prescriptions filled for one...

Aetna / Slow to pay

shelly p on Dec 13, 2012
They are the rudest when you finally reach someone. They lied to me, and told me that my claim was approved, ONLY AFTER I told them that my reason being out was a nationwide LAW, so what was the hold up? I have been out of work, and without pay for 6 weeks now, and still no paycheck. So, 3...

Aetna Hmo / Retroactive denial of benefits

Girome on Sep 6, 2012
My Aetna summary plan description clearly states that 60 visits per year are covered for physical therapy. Nowhere does it state that after 25 visits the PT would be subject to medical review. I underwent radial head surgery on New Year's eve and have undergone painful and...

Src An Aetna Company / Deductions without permission

SRC Aetna began collecting payments from my paychecks 5 months after coverage had been terminated. Now I am fighting them to get my money back and to stop the insurance deductions. They refuse to dis-enroll/un-enroll me, even though technically I was dis-enrolled last August because I have...

Aetna Of Texas / Family policy

RAINA12 on Jun 7, 2012
Where do I begin? Without going through every instance of denial, over charging, incorrect billing etc. that AETNA put me through - I will just tell you to never do business with AETNA health insurance. I paid over $6, 000 in premiums and they would not even pay for a $275.00 lab bill for...

Aetna/medicare Supplement / Lying about Med Supp rates

unx on May 31, 2012
I was told that my medicare supplement F was only $128 and that it was guaranteed not to increase. It did and I feel I was lied to. It increased to almost $200. This was not supposed to happen. I bought this over the internet and phone from Medigap 360 with an agent that I never saw that...

Aetna Src, An Atena Company / Claim denial of everything

Benjamin Browder on Mar 12, 2012
I began having terrible pain in my right leg in March 2011. I worked as a server at UNO Chicago Grill in Orlando.I started in October 2010. I believe in insurance and thought it was an attractive perk. I signed up for the max and best quality immediately. I complained several times to my...

Aetna Ppo / denial of coverage

mbrot on Oct 22, 2011
After four years of chronic, disabling gastric pain, last year my wife was finally diagnosed at the Cleveland Clinic and a method of pain treatment was strongly recommended by two of the best doctors in the world in this field. After months of appeals, Aetna's final decision was to...

Aetna Ad&d Insurance / Denial Letter will not Pay

taben on Aug 10, 2011
My mother passed away on June 18th, 2009. My father had AD&D insurance with Aetna through his employer. The Medical Examiner ruled my mother’s death an accident. My father recieved a letter from Aetna in September stating that all claims will be processed. Six months later, still...

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