Menu
Aetna Customer Service Phone, Email, Contacts

Aetna
reviews and complaints

www.aetna.com
www.aetna.com

Learn how the rating is calculated

2.8 114 Reviews

How responsive is Aetna's customer service?

49 Resolved
63 Unresolved
It's the right time to step up 💪
Selective responses to complaints have never led anyone to the highest rating, so it's really important for Aetna to put in more effort to meet customer expectations. We recommend that all reviewers provide detailed descriptions of their issues to Aetna, which will definitely increase the chances of successful problem resolution.
Verified
The authenticity of the customer service contact information for Aetna has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Aetna members reviews and complaints 114

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest Aetna reviews and complaints

ComplaintsBoard
F
9:10 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Aetna Very hard to get anyone to respond to a phone call

Very hard to get anyone to respond to a phone call.To change your demographics or make a payment!

Read full review of Aetna
Hide full review
ComplaintsBoard
M
7:27 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Aetna i have had this insurance for over 10 yrs

i have had this insurance for over 10 yrs. claims paid swiftly, very helpful customer service, i have been very pleased with this Co.

Read full review of Aetna
Hide full review
ComplaintsBoard
L
10:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Aetna I am having trouble canceling my policy and they continue to charge me

I am having trouble canceling my policy and they continue to charge me. I followed the instructions to cancel the policy by sending it back within 30 days, but I am still receiving bills. I requested information from Continental Life because they were using the name ***, and I provided my information. However, I was informed that I had 30 days to review the policy. I received the information on February 27, 2020, which stated that I had 30 days to examine it and send it back to the home office. I mailed it back on March 6, 2020, but I am still receiving bills. My daughter-in-law spoke to them on March 20, 2020, but did not make any progress. I do not want or need this insurance. My account number is ***XXXXX.

Read full review of Aetna and 4 comments
Hide full review
4 comments
Add a comment
M
M
Mizcorent
,
Apr 02, 2024 2:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They will not cancel my policy and keep billing me. I sent the policy back within 30 days as instructed to cancel it and am still getting bills. I had Continental Life send me information because they used the name ***. I gave them my information but was told I had 30 days to look the policy over. I received the information on February 27, 2020. As it stated in the policy; I had 30 days to examine it and mail back to the home office. I mailed it back on March 6, 2020 and am still receiving bills. I had my daughter in law talk to them on March 20, 2020 and she got nowhere. I DO NOT WANT NOR NEED THIS INSURANCE Account number ***XXXXX

H
H
Harmendm
,
Apr 02, 2024 9:58 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Unwanted Insurance app. I have received insurance cards in the US Mail that I did not apply for. I contacted the insurance company by phone and was then told that I did apply their agent. I then cancled the policy. I recieved another card today 04/23/2020 in my wifes name. Iagain call the number on the letter and was the told that they would not talk to me about this issue. My wife told me that she also did not apply for this coverage. I do not have any idea on how they even was able to get my mailing address.

G
G
Grindergymb
,
Apr 02, 2024 8:04 am EDT
Verified customer This comment was posted by a verified customer. Learn more

money was taken out of my bank account without my authorizaiton for a policy i did not get. they owe me $209.42 and it has been 2 months with no help I was looking for a supplemental insurance for my medicare. I called X-XXX-XXX-XXXX from an advertisement. I was then directed to *** XXX-XXX-XXXX. I spoke with *** who was able to find a policy for me but it needed to go to underwriting first. I had $209.42 deducted from my account immediately on 4-7-20 and a week later told that I was denied a policy. No one will give me my money back, I called numerous times and get different answers...a check was mailed but I didnt get it, they will be refunding it to my account, never happened. I has been 2 months now since they toke money from my account BEFORE I was approved for a policy. My bank says the withdrawal of $209.42 was from Continental Ins.

E
E
E. Byerly
,
Apr 02, 2024 3:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This company keeps failing to acknowledge receipt of payment. My mother who is 90 and in a nursing home misplaced the billing for the quarterly payment due. Family is currently unable to get into the nursing home to be of assistance. When we realized the payment had not been made I called the company. I explained the situation and was told this is not a problem. I asked for the address to send the payment. This was on Aug 19th, and I sent the payment the next day(due date was Aug 5th). It turns out I was given the wrong address for payment on this type of policy. I called once about the end of August to see if payment had been received. After a long time on hold I was told payment had not been received/recorded. I was told that a notation would be attached to mom's file to note the payment being sent and my follow up call to verify receipt. I tried again about ten days later. After a long hold I was told payment not received/recorded. At this time I insisted this be resolved as I was getting lapse in policy coverage notice. I was told to ignore that and mom's file would be notated as to the renewed effort to verify payment. I was still not pleased with this response since I was getting lapse in policy notice. I was told it might take a month for a payment to be recorded. I called again today, Sept 24th, and after a long hold I was told payment not received/recorded. I asked about the notice of lapse in policy. I would have to fill out a form and blah, blah, blah. At that point I ended the call. I felt I should go through the BBB to hope to have any chance at a real resolution of the matter. Mom paid a lot of money over many years to have this policy. Continental Life is going to give her aneurysm. Please help. Product_Or_Service: Insurance policy Account_Number: XXXXXXXXXH

Is Aetna legit?

Our verdict: Aetna has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores Aetna's position as a benchmark of trust and quality within its industry. Users and clients of Aetna can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

Aetna earns 100% level of Trustworthiness

Perfect Trust Endorsement: Aetna achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Aetna. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Aetna has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

The age of Aetna's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Aetna.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Aetna.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Aetna and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Aetna.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Aetna.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the aetna.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Aetna. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Wide coverage network
    2. Diverse plan options
    3. Wellness program incentives
    4. Strong mobile app support
    5. Extensive preventive care
  1. Cons
    1. Limited network in some regions
    2. Higher premiums than competitors
    3. Complaints about customer service
    4. Complex plan options can confuse users
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

Aetna This company keeps failing to acknowledge receipt of payment

This company keeps failing to acknowledge receipt of payment. My mother who is 90 and in a nursing home misplaced the billing for the quarterly payment due. Family is currently unable to get into the nursing home to be of assistance. When we realized the payment had not been made I called the company. I explained the situation and was told this is not a problem. I asked for the address to send the payment. This was on Aug 19th, and I sent the payment the next day(due date was Aug 5th). It turns out I was given the wrong address for payment on this type of policy. I called once about the end of August to see if payment had been received. After a long time on hold I was told payment had not been received/recorded. I was told that a notation would be attached to mom's file to note the payment being sent and my follow up call to verify receipt. I tried again about ten days later. After a long hold I was told payment not received/recorded. At this time I insisted this be resolved as I was getting lapse in policy coverage notice. I was told to ignore that and mom's file would be notated as to the renewed effort to verify payment. I was still not pleased with this response since I was getting lapse in policy notice. I was told it might take a month for a payment to be recorded. I called again today, Sept 24th, and after a long hold I was told payment not received/recorded. I asked about the notice of lapse in policy. I would have to fill out a form and blah, blah, blah. At that point I ended the call. I felt I should go through the BBB to hope to have any chance at a real resolution of the matter. Mom paid a lot of money over many years to have this policy. Continental Life is going to give her aneurysm. Please help. Product_Or_Service: Insurance policy Account_Number: XXXXXXXXXH

Read full review of Aetna
Hide full review
ComplaintsBoard
K
6:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Aetna - Aetna insurance / cvs

Back in 2011, I was diagnosed with Asthma, due to Allergies and it turns out to be that I'm allergic to; Dogs, Cats, Dust, Dander, Pollin, Fungal Spores and a bunch of other Nature related allergens. Even the Winter Cold can effect my Asthma. My Allergist had me try about a dozen different Asthma Medications and the only Medication that effectively worked...

Read full review of Aetna
ComplaintsBoard
H
10:30 am EDT

Aetna health insurance

This is the worst company, the worst service, and the worst providers. The representative even insinuated that I was a liar, so, they just don't care. I called to request a doctor in their service and made an appointment. A month and a half later when I made my appointment, the doctor's office said I needed a referral from a doctor that I never met, and from a doctor that couldn't be reached by me or the staff of the doctors office they said was on the list of providers. Also, it took 20 minutes for them to find a representative who spoke clear English, seems they can only afford an overseas staff. Beware of Aetna...

Read full review of Aetna
Hide full review
ComplaintsBoard
A
12:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Aetna Claims for medical services

I have the highest Aetna coverage with the gold plan PPO and I work for the state of Delaware and their customer service and lack of communication is appalling. I have called numerous times and the reps do not know anything and the supervisors never call back. It is beyond frustrating. The copays are outrageous and there is no rhyme or reason to the amounts they reimburse. No one can answer my questions or explain the reasons for this. It is the worst company I have ever dealt with.

Desired outcome: To explain the outrageous copays and why there is such a discrepancy with the amounts if they are all in network.

Read full review of Aetna
Hide full review
ComplaintsBoard
J
10:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Aetna - Medical/prescription

I am a 62 year old white male diagnosed with MS in 2017. I was put Aubagio in 2017 to help manage the MS. For the next several years BCBS and UnitedHealthcare each provided timely support for Aubagio; each insurance company was through work. Unfortunately, again through work the insurance company changed to Aetna. Aetna took so long to approve the Aubagio...

Read full review of Aetna
ComplaintsBoard
D
12:37 pm EDT

Aetna MRI Pre-Authorization

I have called everyday to member services for the status of an ordered MRI without contrast and every time I am told they need additional clinical notes. Additional notes were sent over by American Imaging and by Dr. Peter Skaliy on 8/11, 8/12, 8/18 and again on 8/21. I still do not even see a pending authorization in my account. I am being told again today that additional clinical notes are needed AGAIN! This is a stall tactic and I am not going to sit and let this go by. Next I will write a complaint to the Board of Insurance Commissioners office.

Desired outcome: The MRI was previously approved 8/22/2022 and was not performed due to my current sickness. I am now still needing the MRI ASAP!!!

Read full review of Aetna
Hide full review
ComplaintsBoard
J
12:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Aetna Denied Claim ENFC5R1BY

My daughter, Madeline Barker, needed an MRI. We went through all of the hoops to get it preauthorized. Then the claim was denied because she went to the wrong facility. Vancouver Clinic, in Washington state, has several locations. They do this so that patients can go to the facility that is most convenient for them. My daughter went to the one closest to us (20 minutes away) and it was denied because she as supposed to go to the one that was over an hour away. Now where on the approval letter did it state that she needed to go to a particular address. My appeal was denied and that was how I found out about the particular address.

The MRI shows a torn Labrum, which requires surgery to repair.

Today, the surgeon was told that the surgery was denied. That it didn't fit "your parameters". My daughter is 20. She can't run anymore because of the pain and can only walk short distances. What parameters deny a 20 year old surgery? Please explain.

I will never have this insurance again and I tell everyone that I know how horrible it is. You have cost me thousands of dollars because you deny everything.

Desired outcome: I want an explanation on how you can deny surgery.

Read full review of Aetna and 1 comment
Hide full review
1 comment
Add a comment
R
R
Rondogs
ROGUE RIVER, US
Oct 24, 2023 1:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Medicare disadvantag insurance is the biggest crime everperpetuated on

the seniors, they under cover them while over charge the government

they won't change it as long as

some polititian or party is getting a kick back.

It is a racket more immoral than a ponzi sceme. I would like polititian care.

With all the money they send eurkraine they could afford it. Then at the first

on the year their vultures come out to prey on us seniors.. They send us phone

wellcare cards to justify their existance to the government.

ComplaintsBoard
F
8:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Aetna Otchs order

Placed an order on April 1 , Order #[protected]. Never recd. Called and replaced order through representative on 4/26, order #2665949. Recd the #266 order; however, one item was missing … Fungsl Nail Renewal Treatment 25.00. I assumed I would be given credit for the item because it continuously shows it is out of stock. Never recd credit. Contacted your ofc yesterday. Spoke to 3 different representatives. (1) Advised me that I needed to talk to my Aetna Medicare Rep abt the issue. Didn’t sound right to me! Was transferred! (2) Poor Aetna Rep knew right off the bat I had been transferred incorrectly. Returned me to the original team. (3) This gentlemen explained to me you didn’t have a procedure in place for this type of problem and if I could give him another item he would order it for me! I advised I would call back. I know that 25.00 is not a great deal of money but how can something so easy to correct be made so difficult. I just asked for my credit to be returned to my account. Thank you for listening.

Desired outcome: My 25.00 credit be returned to my account.

Read full review of Aetna
Hide full review
ComplaintsBoard
M
8:22 am EDT

Aetna Aetna medicare explorer plan

Per DMR Dental Benefit, (Direct Member Reimbursement) can see any licensed U.S. dental provider. Have a max of $1,000 per year. Saw dentist 2/23/2023 and 3/22/2023. I paid All in full to dentist, $606.00. Followed and submitted to Aetna all receipts, codes, dates of service, all required information and sent to appropriate Aetna address, TX for reimbursement. Yesterday, per login into Aetna and calling on phone, they are only sending me a check for $303.00 (They stated, "Out of Network" thus paying only 1/2.) They can't have it both ways from "seeing any licensed U.S. dental provider" to "Out of Network" and thus only reimbursing me $303.00. I don't dare deposit the $303 as I don't want this to be construed as "settled".

Desired outcome: Aetna needs to reissue a check for Full Amount as indicated for total $606.00 and mailed immediately.

Read full review of Aetna
Hide full review
ComplaintsBoard
C
2:37 pm EST

Aetna Aetna health insurance not paying for covered services

I had a ten minute virtual visit with the CVS Minute Clinic on 1/11/23 which should have been free. The Claim ID is EMTX3PQ74. The Explanation of benefits statement I was sent shows I saw a specialist for 30-60 minutes and my credit card was charged $40. My plan had $0 Telehealth so I should not have been charged for this visit. CVS Minute clinic says they filed the insurance correctly. I spoke to an agent at Aetna on 1/23/23 when my card was charged & she said my visit should have been free and that my card would be refunded within 30 days. She gave me reference number [protected]. On 1/26/23 another Explanation of benefits statement was sent saying I owed $40. I called Aetna again on 1/27/23 and was told the same thing and another Explanation of benefits statement was sent on 2/2/23 with the same error. I spoke to Roseanne at Aetna on 2/3 Reference #[protected]. She said it should have been a covered service with no copay, co - insurance, or deductible. She promised to rework the claim and call me within 24 hours but she never called back. Every time I call they say the same thing and assure me that my insurance covers telehealth and that it would be corrected but then I get another incorrect Explanation of benefits statement billing me like I saw a specialist. I did not see a specialist, I saw a Nurse practitioner through the CVS minute clinic virtually for less than ten minutes. My credit card was wrongfully charged because this was a covered service that Aetna should have paid for. I want the claim corrected and I want to be refunded the $40 I was charged because of the error. After them filing the claim incorrectly three times I canceled my coverage and decided to file a complaint. Page 12 of my Schedule of benefits says: Telemedicine consultation for non-emergency services 0%, no deductible applies.

Desired outcome: Correct the claim to reflect that it was a Telemedicine visit so I can get a refund of the money I was wrongfully charged.

Read full review of Aetna and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
C
C
Calleo777
, US
Jan 30, 2024 5:05 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have the same problem! Keep calling them-it is a pain, but they will eventually fix it. It takes an average of 3 calls for me, so far.

ComplaintsBoard
V
6:43 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Aetna Benefits card doesn't work / customer service not working / website not working

I have tried several times to find away to speak to customer service regarding this card not working properly to an avail and no response now I have used up all the minutes on my mobile phone service again attempting to resolve this now I dont have phone service so speaking to someone over the phone is not possible I also used the benefits last year to pay my mobile phone bill I tried getting on the website to resolve the problem but I cant sign in and have made several attempts and I assume now I am locked out which adds to my frustration since I am now limited to using the internet to communicate with anyone I will have to wait to receive my monthly SS benefits in order to pay my phone bill but until the benefits arrive I am without a phone and limits my ability to communicate with anyone including emergency services if needed please tell me what and how can I resolve this problem I have also sent a message to Aetna via the website and am waiting to get a response from them

Desired outcome: to utilize the benefits that where advertised during the enrollment period but are not working at this moment

Read full review of Aetna
Hide full review
ComplaintsBoard
V
3:13 pm EST

Aetna Claim denial

I had an annual (2022) mammogram as recommended by my primary health care provider. I went to the same imaging center as I had gone to in the past (including 2021-twice). This mammogram was well beyond the 365 days required between mammograms. I received a bill from the imaging company along with an EOB telling me my claim had been denied. The reason? The imaging center was out-of-network and required a referral or precertification. (Remember that the previous year's mammogram at the SAME imaging center had been covered.) I was told by AETNA that I should have verified that the imaging center was covered. Apparently, AETNA arbitrarily reclassifies health care providers and it is up to us to verify each time we see someone to verify they are still considered in-network. On appeal, the claim was again denied.

Desired outcome: I would like this claim to be covered.

Read full review of Aetna and 1 comment
Hide full review
1 comment
Add a comment
C
C
Calleo777
, US
Jan 30, 2024 5:01 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I had the same problem-I had to call them several times, the first two times I was told that I/they didn't have the proper referral for it to be covered. After checking with my doctor and calling them again to provide the referral information, I finally spoke with someone helpful that escalated or sent the claim info to a supervisor... it turns out, it should've been covered and was their mistake (that they admitted to). It was a big hassle, but it worked out. Keep calling them and insist on it being reviewed by a supervisor. Good luck!

ComplaintsBoard
D
9:19 am EST

Aetna Medicare nation benefits extra benefits card

I have tried several times to use this card since the first of the year I get it that I cant do online orders I tried to use it at walmart and it declined several times then I tried at krogers not in person but online orders and nothing maybe im doing something wrong I dont know but its getting really annoying I never had so much trouble with this card can I get some help also can you not do it at self checkout

Read full review of Aetna
Hide full review
ComplaintsBoard
B
12:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Aetna Silverscript pdp accounts receivable

Both my wife and I are SilverScript PDP customers and have been for several years now. Both our accounts are paid automatically through our bank bill payment services. A recap of the days it takes Aetna to process our payments between November 2020 and December 2023 reveals it took as few as 9 days up to 29 days for Aetna to acknowledge the payments. In 27 months the average days for Aetna to process our payments is 15 days. Between November 2020 and May 2021 the payments were sent on the last day of each month, and payments took between 9 and 17 days to process. We backed the payment schedule to the 25th of the month before the due dates beginning June 2021. In February 2022 we received the first of two nasty letters from Aetna saying if we didn't pay up we were going to be disenrolled. I contacted Aetna and they said they had received the payments although they were received late. Between June 2021 and February 2022 it took between 10 to 29 days for Aetna to acknowledge the receipt of the automated payments. Beginning in March 2022, our payments were further backed up and sent on or before the 23rd of the month before the due dates. Since March 2022 and January 13 2023 it has taken Aetna between 12 and 21 plus days (we are still waiting for Aetna to acknowledge the payment sent on 23 December 2022) to acknowledge our payments. I am writing this complaint in response to the second nasty letter sent by Aetna, dated 13 January 2023, threatening yet again to disenroll both my wife and I from SilverScript Choice PDP insurance. Aetna A further investigation into Aetna's account receivables indicates that when we sent our payments in on the last day of the month it was taking 12.9 days on average for Aetna to acknowledge the payments. When we backed the payments up to the 25th of the month Aetna's accounts receivable took on average 15.6 days to process our payments. And we got a nasty letter for taking action to get the payments in Aetna's hands sooner. Since we have backed up the payments to the 23rd of the month Aetna's accounts receivable are now averaging 16 days and counting to process our payments. It is impossible to comprehend how Aetna's accounts receivable are not held accountable for negligence when it comes to both cash flow and customer service. This needs to change. I am, we are asking Aetna to square this chronic problem away. And please, enough with the nasty, threatening letters.

Read full review of Aetna
Hide full review
ComplaintsBoard
T
6:50 pm EST

Aetna Processing claims in a timely manner and denying for bogus reasons

We have been submitted our claims both via fax and via mail. Due to our patients getting chemotherapy. Most of the claims are billed on multiple HCFA Claims, for only 6 charges can be billed on one HCFA Claim Form at a time but there may be 2 to 3 pages (claims). Each claim number 1 of 2, 2 of 2 or 3 of 3 pages. After Aetna receives our claims, they are being split into multiple claims and then maybe a few charges will process from one of the 2-3 claims, then then the other charges (claims) on the same day will deny: looking for a parent code or will deny looking for medical necessity (medical records). All of our claims over $2000 are billed via paper with the medical records and if applicable with a copy of the primary EOB. When Aetna processes these claims they are again split and denied for additional information needed or need copy of the EOB and now we are seeing denied for "No Authorization" but an auth is already on file. We have even had claims keyed into Aetna's system with the wrong dates of service or wrong billed amounts, then we have to call and request to have our claims reprocessed or do a dispute for Aetna's errors. We have over a million dollars in outstanding claims and are looking for legal action now. We will be getting our patients/ your members involved and they will be getting billed for all services not paid by Aetna. We do not understand why this is happening to or "BIG DOLLAR" amount claims only. On our end its just another stall tactic for Aetna to make more money or to push balances on the members hoping that they will not complain.

Desired outcome: Process and pay our claims correctly within a timely manner and without denying for bogus reasons.

Read full review of Aetna
Hide full review
ComplaintsBoard
B
11:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Aetna Medicare extra benefits card

The first card was very useful! I shop with Aldi and they accepted the first card with no problems. I could also buy gas with my first card. Great plus! My brother tried his at Walmart and it did not work and the explanation was that "something is wrong in Walmart's system." LOL. I think the glitch was finally worked out. My brother also shops at Publix, and I believe they also accepted the card.

The second card comes out and it does not work at Aldi. My brother who also received the card and his does not work at Publix now. It DOES work at Walmart.
He tried calling to get info and he had to hold forever and got tired and hung up.
I registered my card online today and wanted to see which items were available to me to buy at Walmart. I was willing to go to Walmart, even though I shop at Aldi for the most part.

The agent I spoke to, who was not the nicest, walked me through the process and we tried to search for acceptable items at Walmart and "that feature was being updated" and did not work. LOL. That is the same excuse they gave my brother months ago on the first card. LOL.
My brother used his most recent card at Walmart and $3.89 was declined by the card. He figured out that the Triscuits he bought must be the declined item. He said he did not buy any questionable items, and the Triscuits cost plus tax exactly matched $3.89.

It's a great idea! Please get Aldi on board again, let us buy gas and get all of your website functions working so we can check in advance which items are acceptable at brick and mortar retailers.
Thank you.

Desired outcome: Sign Aldi up to accept cards, let us buy gas and get the website functions working seamlessly with the brick and mortar retailers.

Read full review of Aetna
Hide full review
ComplaintsBoard
B
6:31 pm EST

Aetna OTC products NOT available

One of the reasons I transferred from United Health Care OTC $85 quarterly to Aetna for OTC $165 quarterly. Aetna didn't advertise the very "limited" selection of products, or brands(Colgate toothpaste) for OTC products. Aetna does NOT allow purchase of products I NEED during pandemic tissue, paper towels alcohol, disinfectant spray or bleach. UnitedHealth care DID allow purchase of these items. I rather have less OTC to get the products that I need and that's required to be safe.I'm very disappointed with Aetna. I will leave as soon as enrollment allows me to.

Desired outcome: I want to purchase products to disinfect and brands I'm accustomed to using.

Read full review of Aetna
Hide full review

Aetna In-depth Review

In summary, Aetna is a well-known insurance provider with a broad range of products. While some users find value in their offerings, others may encounter challenges with customer service and claims processing. It is important to consider both the positive and negative aspects before making a decision.

Company Overview

Aetna has a long history and background in insurance industry. They offer many types of insurance products, including health, dental, and vision coverage. Service area and availability can vary, so checking if Aetna operates in your region is important.

Insurance Plans and Coverage Options

  1. Individual and Family Plans are available for personal coverage needs.
  2. Employer Health Plans are offered for businesses looking to cover their employees.
  3. Medicare Plans are provided for seniors and others eligible for Medicare.
  4. Dental and Vision Coverage can be added to health plans for comprehensive care.
  5. Additional Benefits and Wellness Programs are offered to promote health and wellbeing.

Pricing and Value

Cost comparison with competitors is difficult without specific details, but Aetna is known to be competitive. Deductibles and out-of-pocket maximums will depend on the chosen plan. Premiums and discounts may apply in certain situations, and overall, Aetna is considered to offer good value for money.

Customer Service Experience

Some users find ease of contacting customer support to be satisfactory, while others may experience difficulties. Responsiveness and support quality can vary. Claims processing efficiency is a critical aspect, with mixed reviews. Aetna provides online tools and resources for customer assistance.

Member Resources and Tools

The mobile app functionality is designed for on-the-go management of insurance. Member portal features allow for easy access to plan details. Educational resources are available to help understand insurance options. Health management tools are provided to assist in maintaining a healthy lifestyle.

Network of Providers

Aetna has a sizeable and diverse provider network. Finding in-network providers is generally straightforward. Access to specialists and facilities is an important factor in choosing Aetna.

Claims and Billing Process

Transparency of billing process is crucial, and Aetna aims to provide clear information. Ease of filing claims is a highlighted feature. Speed of reimbursement and accuracy of billing statements are areas where experiences may vary.

Policy Management

Policy updates and changes are manageable with Aetna's online policy management capabilities. The renewal process and options are designed to be user-friendly.

Customer Feedback and Reviews

Customer satisfaction ratings for Aetna are mixed. Analysis of positive and negative reviews can provide insight into the company's performance. Testimonials and case studies may be available for a more personal perspective.

Financial Strength and Stability

The company's financial ratings are strong, indicating stability. Aetna's market share and industry standing are significant. Long-term reliability is a factor many users consider when choosing an insurance provider.

Legal and Regulatory Compliance

Aetna is known to comply with health insurance regulations. Handling of privacy and data security is taken seriously. The record of legal disputes or violations, if any, should be researched for informed decision-making.

Corporate Social Responsibility

Aetna is involved in community philanthropy and strives for environmental sustainability. Employee welfare initiatives are part of their corporate responsibility efforts.

Pros and Cons Summary

  1. Key Advantages: Comprehensive coverage options, wellness programs, and a strong provider network.
  2. Potential Drawbacks: Customer service and claims processing may not meet everyone's expectations.

Final Verdict and Recommendations

Overall, Aetna is suitable for many users with different needs. Recommendations will depend on specific circumstances, such as location and desired coverage. It is advisable to compare plans and read customer reviews to ensure Aetna meets your requirements.

How to file a complaint about Aetna?

Here is a guide on how to file a complaint with Aetna on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Aetna in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Aetna. Include key areas such as transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint with Aetna on ComplaintsBoard.com.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Aetna customer service

Phone numbers

+1 (800) 872-3862 +1 (855) 335-1407 More phone numbers

Website

www.aetna.com

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.

Is ComplaintsBoard.com associated with Aetna?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Aetna Customer Service. Initial Aetna complaints should be directed to their team directly. You can find contact details for Aetna above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Aetna. Discuss the issues you have had with Aetna and work with their customer service team to find a resolution.