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denied my pain meds, I'm disabled and protected by the ADA.
I am disabled denied my pain meds. Was told they will call the d.E.A. On me. Was called a doctor n pill shopper. Even when i lost my right hand n serveal fingers i was told go to another cvs and don't come back. I went to 8 cvs n all denied me. I have nerve damage that causes pain in my back down my legs to my feet. I fracurted my sholder 3 x and it never healed right.
Desired outcome: COMPENSATION
YO is CVS going to compensate me for banning me from the CVS pharmacy. I am disabled and I'm protected by the ADA. Do you want the name and number to the attorney that will be filing a class action lawsuit. There is I believe 2 laws firms that will file.
Yo i'm still waiting for someone to reslove this problem. Should i contact the california state board of pharmacy
I see i was very very helpful to people. I know cvs will not respond to me. I am going to teach everyone who complains about cvs how to file a complaint with the state. No more of these complaint forms and nothing gets done.
i am protected by the ADA.
Pharmacist not friendly and gave me hard time
Today 1-25-2022 I CVS in E. Meadow at 4. PM they answered at 4.30 pm which is not acceptable, then they want me to pay $72.00 for my medicine which I pay only 25 dollars using a discount company to fill but the pharmacist refused to check the other available prices. Finally, after she gave hard time, she told me it is 26 dollars. 1- she is not...
Read full review of CVSFilling a much needed antibiotic
On1/24/22 I attempted to fill a 'regular' type prescription med recently at CVS following a trip to urgent care for a dental infection. On 1/24 & 1/25 CVS did not have it in stock. Clindamycin is a regular antibiotic which SHOULD be on hand along with other usually prescribed meds. This type of med is needed in a timely manner as a dental infection can...
Read full review of CVSPharmacy
Complaint is for patient Mark Sciulli DOB 10/21/1960 Medication Amlodipine Besylate 10 MG (90 days) last filled 10/18/2021 which means another refill due on 1/18/2022. On Thursday 1/20/2022 we went on line and selected this medication to be filled (1 refill was left). On Monday, 1/24/2022 we have not heard anything from the pharmacy that the prescription...
Read full review of CVSSeevice
At your CVS pharmacy at Bolsa Chica and Warner, Huntington Beach, CA you do not have enough staff at the front of the store. One employee handling the cashier when there are five people waiting is not enough, especially if a customer has multiple coupons. It creates anger amongst the waiting customers and this is just not fair. Why should the customers start bickering and taking it out on other customers when it is CVS fault that they do not employee enough staff. You can blame the Covid pandemic for causing long wait times at this pharmacy, however you cannot blame the pandemic for poor store management of not employing enough staff.
Desired outcome: Employ more staff
Customer service / pharmacy
On Friday, January 21, 2022, my father went to pick up his two prescription medicines from CVS, 321 N. Main Street, Saluda, SC 29138. There was someone by the name of Angie that told him he needed a copy of his Medicare on file, because the only card on file was an RX discount card. He has been paying for his medicine out of pocket. The problem I have, he...
Read full review of CVSServices
I just came to the drive through at CVS in Barrington, RI 02806 to pick up a prescription and arrived at 345 pm, there is a sign at the window saying that drive thru window closes at 4 pm daily, employee came to the window and said I would have to come in to pick my 4 prescriptions totaling over $1000 n cost to my insurance, I said sign says window close...
Read full review of CVSService
I have been to the CVS in Howell NJ in Target four times, and they were closed how can a Pharmacy be closed when people need their medication and then i transferred all my prescriptions to the CVS on route 9 in Howell NJ, I am 71 years old, and I asked if my meds could be delivered, and I was told to go home on my computer and register and there will be a fee of $9.95 cent per month what kind of corporation are you people when I order a pizza there is no delivery charge how much is enough. I will find another pharmacy that is not so money hungry also I am going on every social media site's and tell my story. You guys should be ashamed of of yourselves. Your no better than the Nazis.
Disrespectful employee
On Wednesday, January 19th at around 2:30pm I was in CVS In Ardsley, NY looking at the vitamins when an employee, white woman, stocking shelves confronted me that I needed to be wearing a mask. We exchanged a few words about Why only CVS in Ardsley is requiring customers to wear a mask when No other business is forcing a mask on you. She started lying about...
Read full review of CVSPharmacy
CVS Montrose in California continues to refill prescriptions (mostly for seniors) without authorization, permission or consent. This is an ongoing problem and has been addressed before. I believe there was actually a class action lawsuit against this particular pharmacy about 7 years ago because the pharmacists refilled prescriptions and received incentive...
Read full review of CVSFront cashier and female manager with braids. Bad customer service
I visited this CVS on headland drive Janurary 18, 2022 between 8:45pm and 9:20pm. The front cashier was an elderly lady. I believe her name is Veronica. Ms. Veronica was very rude and was on her cell phone talking when I came up to be checked out. She told me to go to self check out. For my second transaction I gave her my phone number at the time of...
Read full review of CVS$5 monthly fee that was canceled.
My name is Robert Morgan
address 324 Desert Lily CT. Reno, NV 89521
Mobile # [protected]
I signed up once and canceled at the CVS on Steamboat in Reno.
CVS makes it very difficult to communicate and cancel that program!
Desired outcome: Close the account/fee immediately!
Medication issue and management problem from store 7156
I've been going to that pharmacy almost since I bought my house 10 years ago, I get my medicine from there all the time. I had some troubles before but never wanted to said anything cause I like to think people have bad days, but today the Store Manager answered the phone and is been 2 months now that when the dr send the medication they told they don't...
Read full review of CVSUnethical pharmacy behavior and practices
On SATURDAY 1/15/2022 my son visited an Urgent Care Piedmont facility near Vernon Rd (Dunwoody Village) to be exact. Our instructions were to pick up the medications at CVS pharmacy #4537-Atlanta Ga 1610 Mt Vernon Rd Ste 100 behind Old Farm House. We went over and was greeted by a young lady name Betty who had standing behind her two employees (One was the...
Read full review of CVScustomer service rude employees that works at this CVS
I been going to this CVS for 20 years since i bought this house. Since they transfer the store manager and got rid of the nice very polite employees. My whole family shopped there. They were so nice when you walked into the store, they used to greet the customers. It was a pleasure going in there to shop. I shopped there a week ago I need to go to the restroom I asked for the key. I got told they didn't have a key because the pharmacy was closed. I tolded them so where do you go to the bathroom when you need to? The answer I got told was nothing and I got both employees ROLLED THEIR EYES AT ME. I put my stuff down and I walked out. I am a store manager for a huge company. My employees do not treat customers like that. This store # 1328. There is a Walgreens across the street from this store. Since this happened i start going to shop at Walgreens,
I am complaining about the store employees not the pharmacy employees they are great with customers. I thought you should know this since you might be losing more customers and losing business. I was a loyal customer to CVS but not anymore. The store manager and the crew had in this store was the best. Since you got this new manager and new people in there, they are AWFUL AND VERY RUID. If you need any more information, you can contact me at [protected]. I am hoping this will get solved the problem at this location, RUID CUSTOMERS SERVICE FROM THIS STORE EMPLOYEES.
Paula
Desired outcome: I will like to know if this problem will be solved.
immunization error
First I would like to say I notice your resolution rate for complaints is less than 10%. So I have no hope that you will even look at this complaint and I consider this as being of high importance.
I will tell you a little about myself I am a nurse coordinator for Duke Community and Family Medicine.
My Wife scheduled a appointment today the CVS Pharmacy at 803 South Main St. Lillington, NC 27546 at for a COVID vaccine she thought but in actuality she scheduled a Pneumonia vaccine.
When she arrived she clearly told vaccinator that she was there for her FIRST dose of her COVID vaccine. Remember what we are taught before we administer any medication 5 rights
Right Dose
Right Patient
Right Route
Right DOB
Lastly
RIGHT MEDICATION
After vaccine was administered my partner asked for a information sheet, since this was her first dose. She was told it was on-line. Then she ask when should she return for her second dose of COVID vaccine, she was told next year. That raised a question "she then ask next year for my second COVID dose that is when she the vaccinator told her she had received the Prevnar 13. Then he went and got the COVID vaccine and administered it in the opposite arm. In actuality she did not need Prevnar 13 she is not autoimmune compromised. Then she was miss informed that she would return in a year for the next pnemovax in actuality she should return in 8 weeks to receive her next Prevnar 23 and then her next one at 65..
So please use this indecent to educate although there was no reaction or sentinel event as we call it here at Duke. You may not be so lucky next time.
Corliss Gallaway RNBSN
Contact is
Cell [protected]
work cell [protected]
Order Delayed
Placed order online 1/10/22 with expected delivery date 1/13/22 but order show now Delayed with no additional information as of why and when I would receive the order. Totally unacceptable, when we order online is with a purpose of saving time and to get it on a specific time period. Will NOT use CVS online service any longer. I'm a CarePass member since their creation and this is absurd. Order # [protected]. Thanks.
Desired outcome: Please ship ASAP and email all details to email attached to the order/CarePass member
Unethical behaviour
Hi, I was in your store and was treated as usual for the race and local police war here in Dyer Indiana, since I am a democrat I am constantly told that I support the black vote and have my family harassed when people come up to me and say or are harassing to me and my family. I have had my parents run off the road recently in an accident (alleged) random...
Read full review of CVSPrescription customer service
Hi. I went to the CVS store to get two prescriptions filled as did my wife. We would have been new customers. I was told to come back in one hour. I did and was told that a prior authorization from my doctor was required and to come back in one hour. I did and was told to come back the next day. The next day I got one and was told to come back on Monday. My wife was told to come back the next day, she did and was told to come back next week but they could not give her a date. My medications are narcotic and as a result I have had to experience withdrawals which have been very painful and a nightmare. The pharmacist told me that my doctor was sending to many new people and that was why he needed to talk to her yet never said anything about not getting my medication except that I would get them the next day. I did get one but not the other and the one I needed I did not get. I was told on a Friday to come back on Monday. My wife was told they could not give her a date and her medication are also a narcotic and she is also experiencing withdrawal from not having them. I would like someone to contact me to get this resolved not just for me but for other people because when we were waiting, we heard two others state that they were going to go elsewhere and to not bother to fill their prescription so that tells me this is a major problem. I will give your company one chance to fix this if it is not resolved soon, I will be contacting my attorney general the pharmacy board as well as my congressman. This will not go away. It needs to be fixed. I am also considering contacting a lawyer to file a lawsuit for pain and suffering that was needless no doubt. I will wait one week to hear from someone at your company and if I do not, I will proceed with what I have said I will do.
Desired outcome: See above.
Hi. I went to the CVS store to get two prescriptions filled as did my wife. We would have been new customers. I was told to come back in one hour. I did and was told that a prior authorization from my doctor was required and to come back in one hour. I did and was told to come back the next day. The next day I got one and was told to come back on Monday. My wife was told to come back the next day, she did and was told to come back next week but they could not give her a date. My medications are narcotic and as a result I have had to experience withdrawals which have been very painful and a nightmare. The pharmacist told me that my doctor was sending to many new people and that was why he needed to talk to her yet never said anything about not getting my medication except that I would get them the next day. I did get one but not the other and the one I needed I did not get. I was told on a Friday to come back on Monday. My wife was told they could not give her a date and her medication are also a narcotic and she is also experiencing withdrawal from not having them. I would like someone to contact me to get this resolved not just for me but for other people because when we were waiting, we heard two others state that they were going to go elsewhere and to not bother to fill their prescription so that tells me this is a major problem. I will give your company one chance to fix this if it is not resolved soon, I will be contacting my attorney general the pharmacy board as well as my congressman. This will not go away. It needs to be fixed. I am also considering contacting a lawyer to file a lawsuit for pain and suffering that was needless no doubt. I will wait one week to hear from someone at your company and if I do not, I will proceed with what I have said I will do.
Wrong medicine given 3 times!!
I have a claim in already because CVS gave me someone elses medicine 3 times, but can not get ahold of Jackie? I can not understand her last name. Her number is 401-770-4426 but it says to "enter your mail box number" I am getting more and more upset about this. Please someone call me. I did not want to go the litagation but if thats what it takes to make CVS aware of this problem I will have to do it. She left me this number to call but I cant leave a message? what is that about?
Kimberly Sadler [protected] Claim # C131705708
About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
CVS Customer Reviews Overview
Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.
CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.
Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS contacts
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CVS phone numbers+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCustomer Service+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCVS.com® and Mobile+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 7 7 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click up if you have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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