CVS

My eye doctor put in a prescription to my local CVS on January 31. They said that the eye drops were not covered under my insurance and that they faxed this info to my doctor. I waited two days before I called CVS and they said they had not heard from the doctor. I called my doctor and they said they would send another script. I waited two more days and then called CVS. They said the eye drops were on back order and that they sent a fax to the doctor.

Why do they fax instead of CALLING the doc? I have two week follow up with the doc this Thursday and I still have not received the medication he prescribed on Jan 31.

CVS Pharmacy is currently blocking Americans from viewing and purchasing from their website while outside of the US. Many Americans travel abroad on a regular basis for vacation, work or to live in other countries. Many of them need to be able to make purchases at CVS and ship those purchases to their US addresses. I personally know people who would order products such as medication, personal care items and other things and have them shipped to their elderly parents back in the US while traveling abroad.

I reached out to CVS for comment on this but their customer service was very unhelpful and now has stop responding altogether.

Yesterday (2/3/22) at approximately 3:00 pm I stopped at your store (#1593) located on Greenridge St., Scranton, PA. I opted to go into the store as I wanted to purchase 2 items in addition to prescriptions for my wife. The wait in line to the pickup window was short but it still took 15 minutes to make my way to the window. The wait was not an issue to me as everyone behind the counter was obviously busy and doing their best to manage a hectic time. The gentleman directly in front of me further slowed things because he decided to split his purchase after it had been totaled as one (everything had to be deleted and re-entered then re-rung as 2 purchases). Things happen and I was unfazed by the additional delay. To this point all was well, I had my two items (mouthwash and dog training pads) and requested my wife's prescriptions-again no problem or aggravation to this point. The pharmacy clerk retrieved the rx order and rang it up, I asked her not to forget the two items I had placed on the counter to which she responded, "You can take those to the front of the store if you want them!". I said, "Pardon me?", to which she replied if you want to purchase them you need to go to the front of the store, I am too busy.

I have been a customer of CVS for over 30 years and have never has such a request ever made of me. The aforementioned man in front of me purchased several items, and both of the waiting customers behind me also had a few items (a woman behind me witnessed the exchange dumped her other items on a shelf and left when she heard this exchange).

If this is a new policy, there should be a sign stating this.

I did go to the front of the store, waited a few more minutes and finally made my purchase at the self-checkout lane (REG#17, TRN#1688 CSHR0000097).

I do understand delays during unusually busy times, they are an unavoidable event, I do not, however, understand such disrespectful, rude and uncaring treatment.

This local CVS has previously managed to balance being a part of a large organization with small town treatment of their customers. This transaction went beyond cold and uncaring and ventured into rude contemptful behavior.

I have been treated with dignity and respect by your staff (Mark and some new faces included). I sincerely hope this is an isolated incident by an overwhelmed undertrained member of your team.

Sincerely:

David Rodgers

[protected] (I included this for ID purposes-a call is not required or expected)

Date: 2/1/22

Location: Rockaway, NJ

Description: I collected my Vascepa 90 day prescription from pharmacy (360 capsules). The prescription actually filled was only 345 capsules (15 capsules short).

i went back to the pharmacy twice and complained but was turned back saying the prescription was filled correctly.

I counted the capsules 4 times. My wife also counted it to double check and came up with the same total 345 capsules.

First problem. I got a text stating they were working on my prescription which was one of my heart meds. I went in 3 days later to pick it up and was told there running about a week behind. I told them I could not wait any longer because I would be out. I was able to make another trip the next day and get it.

Second problem. Went on line to see when they would be filling another one of my heart meds. It showed it had already been filled about a week ago. After spending 30+ mins on the phone on hold I was able to talk to someone about it and the said they did not know why it was showing it already filled. Again I told them I would be out of my med by the next day. So they put a rush on it and I was able to make another trip the next day to get it. While there I asked about my sons prescription for his needles that he needs for his diabetes. She said they were still working on that but would notify me when it was ready to pick up and it should be ready in an hour. I again asked if they would notify me before i make a trip. She said you. Well they never notified me so I had to spend 30+ mins. on the phone waiting for someone to pickup to see why it was not ready. We I spoke with someone they looked it up and said I don't know why you were not notified. So he was needing his needles so I ran over to get then and I was on foot not in a vehicle. I got to the door at 4:04 and it was locked because they have changed hours and are closing earlier than before. The lady working seen me standing at the door looking in and came to the door and asked what I needed. I explained I was told his needles were ready to pick up and I needed them really bad. She said we close at 4 you need to go through the drive up window. I said I walked and it would only take me a few minutes and my son needed the needles really bad. She could care less. If they would have called me like they promised I would not be having a problem. I asked the lady what her name was and she told me but I won't mention it unless I'm asked.

I called to order my Rx and system said it was too early (@ 12/23 or 12/24). Then I called on 12/27/21 & spoke to CSR who assured me my order would get processed and sent out as all was available.

I then receive my order @ 1/7/21 (mail has been delayed in our area so it wasn't unexpected). However, I find that they held my processing until 1/1/2022 and I had met my deductible in 2021. The prescriptions would have been no charge if processed on 12/31/21 but held them until 1/1/22 so I would have to pay the copays.

I am most disappointed at this since it takes $5000 deductible each year and I've finally met it only to be delayed to 1/1/22.

I would like to have these charges reconsidered as I feel copays shouldn't have had to been charged or at least let us order a few days earlier due to holiday delays and such to get our medications; rather than charge copays on 1/1/2022. So much for the holiday spirit and I've been with Caremark for over 10 years!

Could call in order on 12/25/21 of course, but they can bill me on 1/1/22.

I've been going to CVS Pharmacy 1150 Saratoga St East Boston MA. for 15 years for my prescriptions. For the last few months I've been paying $385 per month for my daughter's Vyvanse medication. To save some money someone told me I could get a coupon from the manufacturer which I did. I went to the drop off area inside CVS because I knew they had to put the coupon in for a discount. The employee had an attitude from the beginning. I had explained to her that before I used the coupon I wanted to see how much I would save to decide if I had enough money to pay. She said go to pick up and wait there. She made me wait 10 minutes and noone else was in the store and 7 employees back there. She reluctantly came over and asked them name and came back with 3 prescriptions. I told her I only wanted to check about the Vyvanse so she said "What do you want me to do with the other ones". Then she sent me back to drop off and told me to write down on a piece of paper all the details of the coupon because she didnt want to look at the coupon in my iwallet. I did and then she said let me see your phone and then got someone to help her. After she told me to go back to pick up and wait there. 20 minutes later after she helped the drive thru she saw me waiting and said go home and come back when the discount is in. I am so upset. I called and spoke to a manager there. I could not understand his name on the phone it sounded like Johann. I told him my story and he said "sorry about that" and I will have a talk with her. I asked him how do you know who I'm talking about and he said he doesn't. I told him I was never going to that store again and he didn't say anything.

My mother, who is 77 years old, went to CVS (540 Amsterdam Ave.) to get an appointment for the COVID-19 booster. She was told that appointments were not given at the store, so she was provided with a tel.# to call and set up an appointment.

My mother called the number on 1/31/22 at around 10:30 am and was placed with a Spanish speaking rep as she cannot explain herself well in English. After spending almost an hour on the phone answering questions, she was told that she would be getting the booster for COVID-19 as well as the Flu shot. My mother expressed that she did not call for a flu shot and that she only wanted the booster for the COVID-19 vaccine. The rep told her that she was not giving her an appointment unless she agreed to get a flu shot or provide a certificate from her doctor that she got the flu shot somewhere else and that she was over her time.

My question is this: why is CVS forcing customers to get a flu shot and denying the booster for COVID-19 on that basis? As far as I'm aware this is not mandatory. People have the ability to choose what they want, and CVS does not have the authority to mandate a flu shot in order to get a COVID-19 booster.

October 2021 ATENA transferred me to CVS

My Rx was filled every 30 days and received all at one time

At CVS Bel Air, MD, my Rx was not being filled on a 30 day timeline but whenever, so I transferred to CVS at Greenbrier in Bel Air, MD They too were rude and never the same persons

I went 3 months no diabetes meds I month without my heart medication

My name is Joyce Bynum.

Phone # [protected]

CVS is charging $5.00 to my Visa account monthly.

I have never charged just $5.00 at CVS.

Why are you doing this?

I have been a customer of CVS/Caremark for over 40 years. I was never informed that there was a $17,000. maximum. Having had 5 surgeries due to nasal polyps, my doctor prescribed Dupixient. On May 28th, 2021, I called Caremark and was informed that there is no co-pay for this medication. Never was I informed that Caremark was paying the price for this prescription and was being taken out of the $17,000. In all the years of dealing with CVS/Caremark this came as a shock to both me and my wife On January 27, 2002,I was informed that after the next order of Dupixent we ill have no money left of the $17,00 Now as a result of your negligence of not informing me of this important information, we will eventually be out of prescription funds until September. We must rely on various discount cards before placing orders with your company. I will never be able to use Dupixent, which was an invaluable medication, to my condition. Information of this type should be revealed to your customer before an event of this happens, not afterward. My wife and I are anxious being seniors and must rely on various medications which we must take the time to look for lower prices.

The CVS. Pharmacy in the target store has an extremely rude assistant to the pharmacist
When asked today when they would be getting the federal shipment of N95 masks, he replied" we don't carry masks" and walked away!
No excuse for this and many people have had the same experience trying to get questions answered

We dropped our disposable camera to be developed (#384868) and they said they can't find it to take it up with Kodak. I called several times to talk to the Manager (Heather, I believe is her name (and she hung up on me several times)