Will not update provider information. Will not issue 90 day medication supply.
I have not been able to update my medical provider information or get 90 day refills. Dr. Kamran Haghighat has been replaced with; Dr. Van Q. Pham, 3828 Schaufele Ave. #200, Long Beach, CA 90808, Phone #[protected]. Dr. Stanley G. Katz has been replaced with; Dr. Robert Reisch, 4014 Long Beach Blvd. #210, Long Beach, CA, Phone #[protected]. My name i...
Read full review of CVSCVS pharmacy service
I dropped off prescriptions at store #10645 on Lake Road in Dyersburg,TN yesterday around 12:30 and went to pick up about 2:30. I have 4 prescriptions on 2 sheets of paper. I received 3 prescriptions and without knowing that I went home. I then noticed and called the pharmacy and ask about some cough medicine that was supposed to be on prescription. I wa...
Read full review of CVSDrive thru and phone calls
Hi, There has been multiple times over the last few months that I went to pick up my prescriptions from your 3710 57th Ave, Kenosha, WI location that the drive through has been closed forcing customers to go inside to the pharmacy. Each time, I waited with my 2 year old son for 40+ minutes. This is extremely frustrating. Yesterday, I waited on the phone...
Read full review of CVSPharmacy
On 9-9-23 I went to the pharmacy to get my Pregablin 100mg. The manafacture that I take is Novadoz.They never give me the right manufacture. They always try to give me the maufacture Risin. The medicine doesn't work for me. They always say they cant get it when they order it. They say it will be in 2days. I wait for the 2 days go back up there to see if it...
Read full review of CVSSeeking lawsuit!!! Two different psi that did a violation of hipaa!!! Complaint
I been a pharmacy customer for over 20 years at CVS, and im very disturbed of the psi you all have substituting at the CVS on 202 grayson hwy. This is the second time in 6 months thst the psi in charge blurted out my everyday medicine that i get from my specialist. I worked in the healthcare field for 20 yrs and i know a violation of hippa letting my...
Read full review of CVSPharmacy employees at eagle rd in havertown and dm nicole and pharmacist manager and staff and store manager n eric
While picking up my medication a pharm tech pointed at me and yelled loudly in my face in front of quinn the pharm manager which he didnt even reprimand her but yelled at me instead and then she shortchanged me 5.Oo and said she didnt and i asked for manager shawn to ck and she had but i didnt make a big to do about it but apparently she did and the other...
Read full review of CVS and 1 commentWebsite
In mid July I tried to print a copy of my vaccination records for travel purposes. At that time I noted that they had prescriptions on my profile that were not mine as I do not have prescriptions through CVS. The person's name and birthdate was listed. I then went to my vaccination records and noted that in addition to my vaccinations, this other person wa...
Read full review of CVSPharmacy/management
The CVS pharmacy in Pequannock on Newark Pompton Tpke is horrible! When you go to pick up medication you wait a minimum of 15 minutes whether it's drive thru or inside. Today (9/12/23) I tried calling because my medication says it's on hold, it is a steroidal cream I tell you this because if they don't have it, I would have called the Dr's office, or a...
Read full review of CVSPharmacy
On September 5 I went in to fill a prescription that I needed to take on September 6 to be able to go to work. They told me it would be ready that evening. I went back that evening and the pharmacy tech told me it was out of stock and wouldn’t be available to September 7. As a result I had to spend $300 for a new psychiatrist appointment to get an Rx for...
Read full review of CVSYour systems
I have been a customer for almost 10 years. I have yet to identify ONE way that you make it easier or more efficient for me, the one who pays. The one you advertise heavily to attract.
You are perhaps too big to understand how you completely fail a customer like me. Wait times exists in every aspect of your services. Online you tell me to call. On the phone I wait. In your store you have no system for a disabled person to sit while waiting to pick up their drugs. On the phone I get to listen to how great cvs is. Please tell me one thing that can make me feel better about being a paying customer. Or don't you have one?
Heshi Gorewitz, MBA
disabled vet with Parkinson's disease
Desired outcome: Respect your customers. Examine your business systems from the perspective of your customers. Think of a family pharmacy. It would go out of business if it treated their customers the way that you treat your customers.
How prescriptions are handled
The last two times I have tried to get prescriptions filled it has been a horrible experience. In both cases I have had to repeatedly call, visit, and text the pharmacy to get what I needed. I have gone for days without the needed medication. The staff has always been polite (location 8940 Coit Road Plano, TX), but the inconvenience and lack of concern and communication is appalling. The most recent incident occurred yesterday. My doctor had phoned in a refill. The location did not have the medication on hand. They failed to tell me that they could send me to another location where I could have it filled asap. When I questioned them on the delay, they said it was a new prescription. I have been on this medication for over a year. I went through a similar situation last year with the same medication and had to delay my departure for vacation to wait on the medication. You need to do better.
Desired outcome: Customers need to be notified within a day if they cannot receive their medication and provided options.
Manager at CVS Paoli, PA (Jim)
I provided a valid 15% off coupon for a lotion. I added a second bottle to also use my $4 off $20 coupon. The manager would not allow me to have the 15% off coupon as he said the computer already had validated it. The coupon for 15% off was not provided to me for my purchase. I asked to speak to the manager as all CVS managers have provided me with my...
Read full review of CVSPharmacy
I have been TRYING to do damage control with CVS for about 1 year now. I THOUGHT w e were in pretty good shape until today. I got a call from a pharmacist on Ponce De Leon in Decatur today SUNDAY AFTERNOON as I was watching football. She was discussing my medications and should she call the Dr about them. I have already said I am capable of ordering my...
Read full review of CVSPharmacy
I put in for a refill of a drug you are not suppose to stop cold turkey without side effects - I placed the order on Sept4 was told it would be ready next day and it was not always still in process Tried calling and no one ever answered the phone so went in person today and the pharmacist was very grumpy and then fill it - but said this is dangerous to be...
Read full review of CVSPharmacy
I have been a customer of CVS in Publishers Drive in Fishers for over a decade. As of recent I have had repeated difficulty with a pharmacy technician when attempting to pickup my prescriptions. A pharmacist, I belcustomer service is an characteristic that is essential for this position. Morgan Buckner seems to lack that skill set. On two occasions I...
Read full review of CVSFormer employee
I worked at Cvs in Encinitas California and I just feel the store manager is not properly doing her job I felt as if i was attending high school it was so much drama amongst the employees to everyone knowing everyone's business was way too much and then when the storm came was my last straw I explained to her I was terrified cause living in Fl I lived in...
Read full review of CVSPharmacy manager unprofessional behavior
My physician called on medication - the cvs app notified me of availability to pick up - at 7:45pm - sent me prepaid bar code instructing me to go pick them up and listed an expiration time limit. Arrived at pharmacy - male at computer - I inquired if pharmacy was open or closed and let him know I had just received a message telling me to pick up.
His response was flippant and unprofessional - & dismissive to me: when I let him know I had just received the text to pick up - yeah, so, come back at 8 tomorrow “ I asked his name - woefully he told me he was Andrew - the pharmacy manager - this at store #Store ID: #1086
500 MAIN ROAD, TIVERTON, RI 02878
Rude - dismissive - disgusting behavior - exceptionally poor patient satisfaction!
Desired outcome: I would appreciate staff to be reprimanded & required to take customer etiquette training- to learn manners and considerate behavior! this is last I fill RXs at cvs- filing formal complaint w/insurance
Contact and discussed with store : Resolved -please close complaint
Unprofessional customer service
Store ID # 7609 CVS 3306 W. Palmetto Street, Florence, SC 29501 On 9/7/2023 I called about a prescription that my doctor called in on the day before. I asked the gentlemen when the perscription would be filled. He told me they were just opening and it would be about and hour. Which would have been approximately 9:30am. I waited, I got there at...
Read full review of CVSVanilla gift card
I purchased a $50 Vanilla Visa Gift Card at CVS, store #1768 for a friend who called me to say that the gift card was unusable since it had a slash across the account number on the face of the card. I called the clerk at the store who said that once the card left the store it was my responsibility even though there was no way I could have detected that the...
Read full review of CVSMedication refill and answering -0r not answering - phones.
I take medication Viberzi 100mg and refill was phoned in to CVS.,LaVale, Maryland on Thursday, August 31,2023. No notification that med had been filled, so I called the pharmacy Saturday, Sept. 2, 2023. Waited on phone for 2 hours and call was never answered. This happens with ALMOST ALL of the calls made. Called back Sunday, Sept. 3,2023, and waited 3...
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