Managers rude and staff
Hi I was new to cvs as of today the manager was so rude to me an the staff I was new to cvs as of today they transfered my meds from walgreens to you I got there today they yelled at me the manager I was in wrong line I told him dont have attitude with me an threw me outa the store what kind of idiots do you have working for you it was the cvs on west main st newbritian ct thank you william roberts
Read full complaintPharmacy disregard
The pharmacy refuses to answer the phone leaving customers on holds for upwards of an hour before you finally give up. They do not fill prescriptions by promised date or time. Mine is currently 2 days late and they wouldn’t answer phone so I could find out why. Disgusting. I called yesterday for over an hour and today for 30 minutes. This is not the first time this has happened and it makes me want to take my business elsewhere
Read full complaintDextromethorphan 10mg, Levocetirizine 5mg
why is all CVS do not given you medication on time. My Docter send medication over on Monday 8/18/23 at 3pm on Tuesday at 1:45 it not ready . That medication that is not ready is dextromethorphan. The other medication is not up to be order. This is all the time at this CVS.
The name of other medication is Levocetirizine 5mg oral tablet is what the Docter send on Monday 9/18/23 to it was two medication send to cvs on Monday
The address of that CVS IS
4701 Wilkens Ave
My name is : Joyce L. Cates
[protected]
Staffing hours and understaffing
CVS has gone from one of the best stores and pharmacy to the bottom of the dung heap. Your store's staff are useless and lazy. You don't have cashiers to save money. Your kiosks for self checkout are horrible. Always asking you to place the item on the scale when it is already there. Then I have to wait 10 minutes for staff to waive their card over the...
Read full complaintPharmacy/pharmacist
Perscription never ready and phone messaging system never working properly. Told to come inside to talk to pharmacist. This person was very rude and told me to switch stores. Basically make a change if I didn’t like the fact this location has an overloaded with work. So I did switch to a Wal mart. I was in need of my Insulin and other diabetic medication...
Read full complaintRacial prejudice
To: Whom it may concern From: Charles Lyle DOB: 12/17/53 Subject: Racial prejudice at party at Qak Street Health Hermosa facility 09/15/20 I am a patient at Qak Street Street Health . I attended a party given 9/15/23. I arrived at 12:00 pm. I sat in the main waiting area. There was Approx. 12 people there and more arrived after me. The staff started...
Read full complaintHealth
My son was sick, I set him up with telehealth visit. He lives at the dorm at the time many other kids were having same symptoms, sore throat, cough, cold. There were given antibiotics and felt better. He wanted/needed /requested the same. He had the same symptoms. Set up the appointment so he would not have to leave the dorm and exposed others. I felt that...
Read full complaintPharmacy
My doctor's office sent a prescription. I called them twice, and the pharmacists kept telling me they did not receive one. So, my doctor's office had to send it again. I called to verify, and again, I was told that they did not receive my prescription. My doctor's office staff had to call the pharmacy themselves to straighten this out. I then received...
Read full complaintPharmacy Closed on Sundays?
[protected]/ 11;45 am. Went to pick up needed RX at Elkton, VA location for illness only to find Pharmacy closed! They send you all kinds of texts but when it's something important you have to find out after driving there. During the week after 3pm good luck getting through to the Pharmacy on the phne - no one answers and when you get there only the Pharmacist and one technician are working. So today they are basically and stop and shop.
Desired outcome: Re-open on Sundays and staff appropriately.
Pharmacist Sarasota Clark and Honore/Target on Tamiani
Our child's prescription was called in and when we went to pick up the pharmacy did not have the drug and sent us to another CVS pharmacy. The pharmacist at the CVS on Clark and Honore (Sarasota, FL) always has an attitude dealing with customers. I've experienced his lack of customer service personally and also watched him interact with other customers. He...
Read full complaintWill not update provider information. Will not issue 90 day medication supply.
I have not been able to update my medical provider information or get 90 day refills. Dr. Kamran Haghighat has been replaced with; Dr. Van Q. Pham, 3828 Schaufele Ave. #200, Long Beach, CA 90808, Phone #[protected]. Dr. Stanley G. Katz has been replaced with; Dr. Robert Reisch, 4014 Long Beach Blvd. #210, Long Beach, CA, Phone #[protected]. My name i...
Read full complaintCVS pharmacy service
I dropped off prescriptions at store #10645 on Lake Road in Dyersburg,TN yesterday around 12:30 and went to pick up about 2:30. I have 4 prescriptions on 2 sheets of paper. I received 3 prescriptions and without knowing that I went home. I then noticed and called the pharmacy and ask about some cough medicine that was supposed to be on prescription. I wa...
Read full complaintDrive thru and phone calls
Hi, There has been multiple times over the last few months that I went to pick up my prescriptions from your 3710 57th Ave, Kenosha, WI location that the drive through has been closed forcing customers to go inside to the pharmacy. Each time, I waited with my 2 year old son for 40+ minutes. This is extremely frustrating. Yesterday, I waited on the phone...
Pharmacy
On 9-9-23 I went to the pharmacy to get my Pregablin 100mg. The manafacture that I take is Novadoz.They never give me the right manufacture. They always try to give me the maufacture Risin. The medicine doesn't work for me. They always say they cant get it when they order it. They say it will be in 2days. I wait for the 2 days go back up there to see if its in & it's not. I went one time to Walgreens one time to see if they could get it & they had it the next day. No problem at all.I know they are busy up there but they all are. I hate the people up there will not order my medicine right. I was hoping someone could get to the bottom of why I can never get my medicine without all the aggravation every month. I have been on this medicine for years. I 'm hoping you can help me find a resolution for me. this urgent matter. You may contact me @ [protected] or email [protected]@tampabay.rr.com. I was nice at first but every month going thru the same thing . I have lost my temper with them but that doesn't work either. I went today to get my Pregabllina of course the had THE WRONG rx again.
Desired outcome: Would like the pharmacist to fill my Rx with the correct medicine.
Seeking lawsuit!!! Two different psi that did a violation of hipaa!!! Complaint
I been a pharmacy customer for over 20 years at CVS, and im very disturbed of the psi you all have substituting at the CVS on 202 grayson hwy. This is the second time in 6 months thst the psi in charge blurted out my everyday medicine that i get from my specialist. I worked in the healthcare field for 20 yrs and i know a violation of hippa letting my medical status known. I will br going over the top until i get a resolution from this violation i was in the drive and the psi that was working 09/13/2023 at 6:58pm right before the drive thru closed i was already in line since 6:30pm i got the window at 6:55pm she asked my name, dob, and last four letters of my last name she told me one med was over the counter and i got two ready, i said ok then she had the audacity mind you. I have three cars behind me, and she asked me do i need my j*****, my special med. I told her you vioated hippa and i am making a charge against cvs phsrmarcy The pharmacist lady has dark brown hair and wears eyeglasses. I want to hear back asap before i meet with lawyers. The other substitute psi was asian that said my j***** meds on the speaker though the drive thru this is unacceptable! i dont want have to go through this again! my name is angela strasser 470]709-0724 [protected]@yahoo.Com
Pharmacy employees at eagle rd in havertown and dm nicole and pharmacist manager and staff and store manager n eric
While picking up my medication a pharm tech pointed at me and yelled loudly in my face in front of quinn the pharm manager which he didnt even reprimand her but yelled at me instead and then she shortchanged me 5.Oo and said she didnt and i asked for manager shawn to ck and she had but i didnt make a big to do about it but apparently she did and the other...
Read full complaint and 1 commentWebsite
In mid July I tried to print a copy of my vaccination records for travel purposes. At that time I noted that they had prescriptions on my profile that were not mine as I do not have prescriptions through CVS. The person's name and birthdate was listed. I then went to my vaccination records and noted that in addition to my vaccinations, this other person was also listed. When I try to print my covid card, this other person's name and birthdate come up and I could not print a vaccination card for me. Since discovering this I have spoken to over 20 people and have had 5 tickets created to solve this problem. Four of them were closed with them saying they closed the tickets because I did not respond to notifications that were sent requesting more information. I never received a text, and email or phone call requesting more information. However, I have made at least 20 phone calls and spent more than 20 hours on the phone with a multitude of customer service reps. My tickets have been expedited at least 5 times. After 8 weeks the issue is still not resolved. I need this by tomorrow (9/14) at the latest.
Desired outcome: I need a vaccination card by 9/14 to travel overseas!
Pharmacy/management
The CVS pharmacy in Pequannock on Newark Pompton Tpke is horrible! When you go to pick up medication you wait a minimum of 15 minutes whether it's drive thru or inside. Today (9/12/23) I tried calling because my medication says it's on hold, it is a steroidal cream I tell you this because if they don't have it, I would have called the Dr's office, or a...
Read full complaintPharmacy
On September 5 I went in to fill a prescription that I needed to take on September 6 to be able to go to work. They told me it would be ready that evening. I went back that evening and the pharmacy tech told me it was out of stock and wouldn’t be available to September 7. As a result I had to spend $300 for a new psychiatrist appointment to get an Rx for...
Read full complaintYour systems
I have been a customer for almost 10 years. I have yet to identify ONE way that you make it easier or more efficient for me, the one who pays. The one you advertise heavily to attract.
You are perhaps too big to understand how you completely fail a customer like me. Wait times exists in every aspect of your services. Online you tell me to call. On the phone I wait. In your store you have no system for a disabled person to sit while waiting to pick up their drugs. On the phone I get to listen to how great cvs is. Please tell me one thing that can make me feel better about being a paying customer. Or don't you have one?
Heshi Gorewitz, MBA
disabled vet with Parkinson's disease
Desired outcome: Respect your customers. Examine your business systems from the perspective of your customers. Think of a family pharmacy. It would go out of business if it treated their customers the way that you treat your customers.
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