CVS
reviews and complaints

I purchased two batteries for $13.78 on March 24, 2021. I opted to have the receipt sent to me via e-mail. I returned the batteries on the next day, March 25th. I could not find the receipt in my e-mail but I thought the store would have a copy if I provided my phone number. The store did not have a copy and stated they could only give me store credit for $10.31 because the batteries had gone on sale. I accepted the store credit of $10.31.

My wife had a copy of the e-mailed receipt and forwarded a copy to my e-mail. I went back to the store but was told I could not get the difference ($3.47) because I had accepted the store credit. It does not make sense that I cannot get my money back given that I returned your merchandise. Moving forward, the lesson learned is to ALWAYS request e-mail AND a hard copy of your receipt. The outcome of this incident will be shared with Nextdoor Neighbors. Thanks in advance.

I have complained several times already and am NOT getting a response. I have my prescriptions delivered to my apartment from the store at 53 W. Olive Ave because I do not have transportation.

They have my phone number, my address, more than one email address for me and in fact send me automated texts about how I need to come pick up my prescriptions all the time. Again. I DO NOT HAVE TRANSPORTATION! Picking up the prescription is not something I can do. Hovever, putting my medicines in a bag and sending them in the mail is not only something CVS can do, it is how I was getting these prescriptions until by some weird fluke it just stopped. I am beyond angry and if I do NOT get a response I will change pharmacies and tell everyone I know why I did so. The worst service I have ever received from a store in my life. And I'm 90. That's a lot of service.

1, I was notified by text that I had 4 prescriptions to pickup and when I went to the store they told me they did not have my insurance information which was true so I gave them my card and while I was waiting I got a text message telling me I needed to scan my insurance card. Then I was told the prescriptions were not filled because there was no insurance information which they could have sent me when the prescriptions were due for filling.

2. I use Diazepam for panic attacks and it seems that only Teva and Mylan produce it. Although I have been told that all generics work the same I know for a fact that this is not true for me and Diazepam. The Mylan brand works and the Teva brand does not work at all it seems. In the past CVS has always been nice enough to order the Mylan brand but now they say they can't do that so I have to buy it at another pharmacy which is not a network pharmacy on my insurance plan.

I have been a CVS customer for many years but I think if things don't get better I will be looking elsewhere.

Thank you. I shop at the store located at:
12490 Seal Beach Blvd., Seal Beach CA 90740

Robert L. Scott
[protected]

I have a complaint about CVS. I have prescription delivery service to my apartment since I do not have transportation. However, I ran out of my heart medicine, Diltiazem, and asked for a refill, it has not been delivered. Neither has my other refill that is at the store, Restasis, for my dry eyes. I have contacted CVS customer service. I have tried to text and email the store I go to at 53 W. Olive Porterville CA. I do have a delivery account with them. I have gotten no response from Customer Relations since I contacted them Two days ago. I just keep getting texts that i need to come pick up my prescriptions. I DO NOT HAVE TRANSPORTATION!

I really need this taken care of.

Vera Feaster

Today, March 25, 2021, I visited the CVS store at 4730 Fredricksburg Rd, San Antonio, Texas at 2:44 PM. A clerk named Diane was helping another customer whose transaction lasted well over 45 minutes.
When she attended me I complained about the wait and she was extremely rude to me. I'm an 81 y.o. Senior Citizen and I don't appreciate your staff treating me as a
non-entity.
I've complained multiple times against your pharmacy personnel, especially the younger ones, who continue to act condenscendingly towards me.
Perhaps you should train your younger staff to respect their elders. Victor SOTO

I have been informed that CVS is not returning to Lodi Rehabilitation hospital to administer the second dose of the COVI 19 vaccine to the patients. CVS administered a round of doses in mid February and when I inquired with hospital administration when my mother would receive her second dose, I was told that CVS had declined to come back, and that the best they could do was to suggest we see her primary MD upon discharge. I find this negligent. Upon calling your customer service line, I was transferred repeatedly to various departments with auto response assistance. In this climate, I am astonished that a corporation of your standing, would be so remiss in fulfilling your ethical responsibility. Obviously, I will have to facilitate taking my mother to get her second shot, somewhere. However, I need to have her mobile to do so, which is problematic, and why she is in a rehab facility. It is being investigated regarding the legality of your actions, and will be pursued to the fullest extent. I may be reached via email at [protected]@gmail.com.
Truly,
Melani Baird

Drive through service is slow (25 minute wait today), orders incompletely filled and technicians rude and uncooperative. When I asked to speak to the manager, the CVS employee said there as no manager at the store, when I asked for the name of her boss she refused to answer.

Earlier this year, I waited in line 37 minutes. When I finally pulled up to the window the CVS employee said the pharmacy was closed, also refusing to provide the manager's name and slamming a roll-down window shut.

I want to cancel the Carepass program. I have been unable to do so and on line advice states that this is a hoax. I do not want to pay for it and you do not have my permission to charge my credit card. My CVS Extra care number is [protected]. Please confirm that cancellation has been process by return email.

Carole Newman
[protected]@aol.com

I waited the first time for anyone to answer the call for 28 mins. And then disconnected. The second time I waited 17 mins and hung up as I was so distraught. After 20 mins I called again and waited 38 mins. For the phone to be answered by someone in the pharmacy. When the lady answered she said can you hold and before I could say a word I was on hold. When she came back I told her she could just keep my prescriptions as if they had no more respect for their customers then not to answer the phone or ask me why I was upset then they could keep their prescriptions and put them back the bottle they took them out of andi hung up. I am leaving my subscriptions at your pharmacy and will not ever step foot in your store again. I am going to a pharmacy that can answer the phone and help people when they come in. This is a troubled store. I know one pharmacist quit that was of the most personable and helpful associates you ever had there. So I will not be back and will tell my friends and family not to go there as it is a troubled store where they'd do not care. I will go out of my way by 8 miles one way to visit another pharmacy. And hope that a new one will open in my area.

Hi,

I filed a complaint like a month ago about a disrespectful phone call. I do not remember the date but the previous complaint had the date and time.

I never received any updated/apologized from your company.

Mr. Drew (pharmacist/assistance pharmacy) was in charge of the pharmacy that day. During the call he treated me disrespectful and racism telling me if I can speak English to him (twice) and the only 2 words in Spanish was my 2 last names. He was paying too much attention to my accent and not to the words. This is a racism behavior. He did not deserved to be in charge of a pharmacy if he is not able to "tolerate" accents. This is my observation.

This location is primary Spanish speakers consumers and I worked with disabled person that are not able make a phone or have to internet to file out a complaint. I am advocated for me and for my clients.

I really will appreciate a call from your company.

I am getting quite Fed Up. On Saturday March 20th 20/20 I went to the pharmacy and they were closed 15 minutes early. I pulled up at 5:45 and all the windows were closed which means they probably close earlier than that because no one was in there and the windows were closed. Then on Sunday March 21st at 5 48 p.m. I pulled up again and they were closed I work and need my medication and they obviously are too busy trying to get off early that they could care less. Shame on you CVS