I currently work for a CVS company. I used to love my job. However, what I have discovered is that employees are forced to tear off the 1-800 numbers that print out on customers receipts and call them in in order to achieve a great Triple SSS score at the end of each month. Our photo lab sucks. The machine is 25 years old and breaksdown weekly. On top of that whenever you have a problem with the store manager, in our district, there isn't anyone to turn to for help because they are all men and cover up for one another. Including faxing confidential emails to each other that were meant for their eyes only. I hate my job now, but I love the customers. I have even applied at a local Wal-Mart due to the stress from working at CVS. I do agree with the pharmacy tech. I have seen them yelled out and more than that over various issues to which the tech has no control over.
I am an AT&T retiree and I carry my mother as a class II dependent on my insurance and Caremark is the pharmarcy AT&T has chosen for drug coverage. Recently (1/1/09)Medicare signed my mother up for AARP Medicare RX plan, without our knowledge. When we tried to get medication for her, Caremark denied her medications, because they said Caremark had to be the primary insurance company. My mother is an 80 year old, insulin dependent diabetic, who takes narcotics for permenant nerve damage due to shingles. Caremark did not bother to inform us that they were rejecting the prescriptions and I would not have known that my mother's prescriptions were being rejected by Caremark if I had not tried to get the cost of her next 90 days of medications online. I could not get the cost and could not order medications online and I was getting a message that she was no longer covered. My mother had also mailed in 2 new prescriptions on 2/8/09. On 2/11/09 I received a voice mail from Caremark that they were mailing my mother's prescriptions that they received in the mail, back to her because one prescription was eligible (I would have thought they would have called the doctor instead) and they were returning the other because she was enrolled in the AARP Medicare RX plan and Caremark had to be primary. I contacted United Healthcare, Medicare, AARP Medicare and AT&T and found out what happened to cause Caremark to become a secondary insurance and everything was expedited by AT&T, Medicare and AARP and my mother was disenrolled from The AARP Medicare RX plan and the information was sent to Caremark by 2/14/09. I called and emailed Caremark daily and sometimes several times a day to find out when I could order medications for my mother. Caremark did not respond. I asked daily when could I order medications for my mother and when could she expect to receive the prescriptions that Caremark returned by mail. I finally called and got an AT&T United Healthcare representative and Caremark on the phone and it was then that Caremark agreed to contact my mother's doctor so she could get her pain medications processed. Caremark said they would make 2 attempts to reach the doctor and call me back in 5 days with a status. I am livid! My mother has been without pain medication since 2/7/09 and I received an email from Caremark last night(first time they have responded to any of my inquiries)that said my mother should receive her prescriptions that they sent back to her via mail in 30 days.
Something needs to be done about the processes and when prescriptions are denied, an immediate notification should be sent. ALso the online system should be updated at least within 24 hours to refelct the current status. Also, when a customer requests to be contacted by phone, a PHONE call should be made and not an email form letter sent.
Also I question the motives and integrity of Caremark. Caremark denied that they rejected my mother's prescriptions due to the AARP Medicare RX plan being in place. They accused me of having cancelled the prescriptions. They proceeded to try to process all my mother's prescriptions to cover their tracks.
I was shopping at CVS during the afternoon on a weekday.
I was viewing some items when an older caucasian woman, approximately 60-65 years old, chemically dyed dark blonde/red toned hair, dressed in casual business attire came into the same aisle as I.
I am assuming that she said Excuse Me more than once.
How do I know?
I sensed that someone was near so I then looked behind me. There she stood with a look on her face that she was not happy. Of course, I then moved closer to the items I was looking at.
I happened to look at her as she turned the corner to her right. I could see the side of her right face, her lips were pursed and she was shaking her head back and forth from left to right/right to left.
I wanted to go walk towards her and advise her that I was not purposely being rude to her but, in fact, am profounded hearing impaired so I was not able to hear her. I only sensed her and that made me turn around.
Because I am not a senior citizen (as I am assuming she is or very close to it) and well under 65 years of age, most people generally assume that I am being rude, an airhead or dingy, etc. It never occurs to them that there may be other reasons why people like me don't immediately respond to their verbal statements.
To the woman in the store: I'm sure when you become disabled, you will fare worse.
A prescription for a combination drug, Micardis 80 / HCT 25, was filled with plain Micardis 80 (without the HCT).
The prescription was for 90 days and they only had 3. They issued the 3 and said come back tomorrow for the other 87. When I got home, I found it was the plain Micardis. I called and he said that whoever entered it "didn't see the HCT 25" and that they had a full supply of the combo drug and to come back and pick it up.
I had looked at the prescription and it was clearly written Micardis 80 / HCT 25. It was an extremely careless person who "didn't see" the HCT 25.
Cvs creates a bad environment to work in. They truly do not care about the people who work for them. If you have a sick child at home and have to leave-too bad. If you are not a pharmacist you are just a piece of sh... To them. I used to go shopping at cvs all the time before I started to work there part time but not anymore. They treat us employees so badly that they are missing out on some of the best customers ever. Us employees. The prices are just outrages in the front store and yes, I still work there but I do not give a crap anymore. I feel badly for the people who need the job to survive. Thank goodness I do not. By the way, I am going shopping at walgreens now because I am being appreciated as a customer. Cvs sucks!!!
Are you aware of the unprofessionalism of the pharmacists working at the 1320 Maple Avenue store located in...
In the mail I received two promotional gift cards worth $25. each. It says "with any new or transferred prescription".
I just placed 3 new prescriptions through your pharmacy and asked to have them go through mail order. I was told these coupons do not apply to mail order. Yet, this is not indicated anywhere on your leaflet. What a rip-off. A new prescription is a new prescription whether it be mail order or filled at your pharmacy.
Chino CVS Pharmacy policy to notify patient of out of stock
meds. Excuse of Pharmacist: We make mistakes and someone
did not count inventory and reorder. They did not notify
patient. This is the third time in 8 months OUT OF STOCK.
These are life saving drugs. No excuse. What a terrible
way to treat a cardiac patient. I am pissed. Have complained
to CVS and they do not respond to the complaint from Corporate.Most of the drugs I think are filled by students and not the pharmasists. I have been shorted pills before and have had to count them right on the pharmacy counter.
I have Cluster headaches. My Neurologist wrote a presciption for Imitrex injections. Careless, I mean caremark-CVS would only fill 2 shots per month. When I called to ask why the rep told me it was a controlled substance and it was not due to the high cost. I told my doctor and he said the were lying that it is not a controlled substance.I guess they make more money from the companies that hire them(AT&T) if they don't fill the expensive prescriptions!
Yes, I would like to put in a complaint about the CVS Pharmacy Store 1614 located at 651 Carey Ave...
I have been having serious conflicts with this CVS with my prescriptions, but tonight was the last straw! I...
We have been dealing with CVS for many years. However, there have been times when one of the managers is plain out rude. He has an upity attitude. We continue to do business there since it is more convenient to our home. Things have been better since I can call and order prescriptions over the phone and don't have to deal with this particular manager as much. However, today I called in to ask a question and got a woman named Cathy. She was very rude, she kept talking over top of me and wouldn't let me get a word in. I was trying to tell her that we still had some of the medicine left but was just had a question about the number of days before refill on this particular medicine. She made out like I was trying to have the medicine refilled now, and she went on and on as to why that couldn't happen and added that the medicine should last twice as long than we are able to have it refilled in the first place. This same women, whom I believe is relatively new there, or at least I have only had dealings with her in the last several months, is always rude to me and has an attitude. I don't know if she is just doing that to me for some reason or if she does it to others. I just know I am very tired of it. It is very upsetting, and it won't do any good to talk to "management". I think it is ashame that we spend hundred's of dollars at this pharmacy per month and have to put up with this sort of behavior.
I had a prescription for Duragesic and one for Norco (written 10/18). I knew the Duragesic script was good for only 7 days, but I'd been sick, so I took it in on the last day (10/25). I called them before I took it, confirming that it was still good (and I knew it was still good from previous experiences at other pharmacies). I also checked at that time to make sure it was in stock, and both questions were confirmed. I went in about 2pm (10/25)and gave the scripts to the pharmacist, pointing out that it was the 7th day for the Duragesic. He double checked the script date and the current day's date and told me I was still good. I told him I didn't feel well and wouldn't wait, but that I'd be in a few days to get it. He said that was fine as long as I turned it in THAT DAY. I didn't get back to the store until 6 days later (although I'd called a couple of days before to tell them that I would be in and to not cancel the script; they said "no problem)." When I went there on 10/31 to get the meds, they gave me the Norco, but they said the Duragesic couldn't be filled because it was "out-of-date." I explained all to them AGAIN, and this pharmacist (a different one) said it was filled (attempted) on 10/27, so that must be when I brought it in. I asked when the NORCO was filled, and they checked that it had been filled on 10/26. I questioned that if both had been written on the same date, WHY would I bring the Norco in earlier than the Duragesic, which was obviously expiring? She saw the reasoning, and admitted the pharmacy had made a mistake. She said there was nothing they could do, since there was NO RECORD OF WHEN I BROUGHT THE PRESCRIPTION IN!!! ALTHOUGH I HAD STRESSED THE IMPORTANCE OF THAT. Damage Resulting = I was laid off from my job on 10/10, and I've been ill (pain) for months. My health insurance EXPIRED on 10/31, so CVS made it impossible for me to get this prescription without paying the full price (which is $500+). I wrote to their online email TWICE, but I've received no response. This experience has so exaggerated my depression that I barely feel like even pursuring it. I'm no emotionally sick, as well as physically in a lot of pain, and I desperately need the Duragesic. This particular CVS has messed up two other prescriptions of mine, although never this seriously. I should have known to NOT go to them, but I was in so much pain, I wasn't thinking, and they're so convenient to my house. I never expected them to CONTINUE messing up. I kept thinking that they're a reputable store and that I shouldn't have to second guess everything they do. I'm lost without this prescription and so sick about it because I'm 62 years old with no job, no money at all and no health insurance. I was counting on this prescription to get me through until I could pursue assistance from other sources. Now I don't know what I'll do. The pain is too much without the prescription for me to do anything. I have other financial problems because of this illness, and this experience with CVS has put me over the edge. I'm so depresded and in pain.
This is a serious complaint that needs to be more than a complaint and marked as SERIOUS mishandling of a life threatening illness controlled by medication.
I entrusted Caremark with my Pharmacudical needs. I have asthma. I sent in my scripts and paid the extra $20.00 for overnight shipping. I sent it out on 10/14. It was filled on 10/18 and labeled on 10/20. On 10/22 I checked status and was told it was done and ready and would go out in a day or two. I let them know I was out of my meds and what happened to my overnight shipping. She said that was the best she could do. I called back in the morning talked to someone different and they "expidited" things and said all was set to go today (10/23) and I would receive it on 10/24 & they would drop the overnight charge as it was their error. By 5:00 on 10/24 I had not received a thing and called Caremark. They said they sent it and gave me the tracking #. I called UPS and was told # could not be found. Meanwhile 2 days now without my meds and starting to feel it. Called UPS on 10/25 at 8:30 am and was told pkg was in transit scheduled to arrive on time on 10/27!!! WHAT!!! I proceeded to call Caremark and was told it was shipped regular ground with no overnight as there was no overnight charge shown. Again, WHAT!!! Does anyone communicate or was this just a game in pharmacy because I gave them such a hard time about getting it out. This is ASTHMA, people, a serious, life threatening, potentially deadly disease. Thank god I am healthy enough that I handled it but someone else may not have or had something worse. These are lives you are screwing with!! I want the public aware of this neglegence. I ended up having to have them do an override so I could go to the local pharmacy to fill again at $40. after I already paid out a lot to Caremark. Who has that to throw around these days!!
The cvs pharmacist - mr milton nichols at your cvs pharmacy in silver spring, at 1290 east-west hwy, md...
My wife Libby has been receiving interferon since November 2007. She was to have another order shipped so that she could take her medication this past Friday 9/19/2008. The medication did not arrive as expected so my wife called in to Caremark on Sunday 9/21/2008. She was informed that there was an error in the computer and they would be shipping out on 9/22/08 overnight with Fed Ex to be the shipping agent. Tuesday 9/23/08 came around and the medication never showed up as promised so we again called Caremark who told us that there was an error and the medication had been rerouted and that they would find out what was the problem. This morning at 9:30 a pharmacist called me to let me know that he had tracked down the medication and it is indeed in Roseburg Oregon (where we live) and the medication would be delivered by early afternoon. Three-Thirty came around and guess what no medication... So after many phone calls the Pharmacist calls back and says that the medication is at the Fed Ex shipping center and can be picked up before 5:00. I go to pick up the medication using the tracking number provided by Caremark and guess what? The package is not there but is in another town across the state because once again Caremark has made a mistake and sent the package to zip 97491. The Roseburg zip code is 97471. My wife is now 5 days late on a medication that is used to treat Hep C which must be taken on a regimen to continue fighting the virus for 1 year. Now we are 10 months into the treatment and cannot get the proper medication because Caremark cannot seem to ship at the right time or to the right address. This is totally unacceptable and must be fixed immediately. Luckily for us the prescribing physician just did a viral load test and will be doing another one next week. If the viral load has increased I will be immediately contacting an attorney and filing lawsuit. This type of medication kills the weak virus first so by now at the 10 month mark any virus left is the most resistant so as you now if it returns it will be mutated to the point that it will not likely be able to be eradicated by any current treatment. It seems that the name of the business should be carelessmark as there is obviously no regard for the care of their patients as evidence not only by our experience but the thousands of people with similar complaints including those that can be found several websites. I would like others to contact me if they have similar complaints as I plan on starting a class action lawsuit in hopes that it will open their eyes to the way they look at customer service.
To Whom it may concern (if there is anyone at CVS that is concerned): Below are the details of the...
To Whom It May Concern:
Today, Jan 2, 2010, I called the pharmacy at approximately 11 AM to renew a prescription. The time of pick up was to be 2PM. I arrived at the pharmacy at 10 past 2. My prscription was not ready or even close to being ready.
I saw people picking up their prescriptions. I asked how long they waited. Their answer was 10-15 minutes.
I really feel this pharmacy is not organized, especially for prescriptions that were called in way in advance.
Considering that my family spends $1500.00 to $2000.00 a year on prescriptions, maybe the pharmacy needs to learn time management.
I would appreciate a response regarding lthis e-mail.
I am very close to changing pharmacy's since this has happened on several occasions.
On or about Nov. 1, 2009 an ad came out for plates, cups, etc. to have a picture printed on them for $19.95...
On Christmas Eve, at approximately 9:30AM, I was running errands and stopped at CVS to purchase wrapping paper, ribbon and some last minute items.When I parked my car in their lot, there were four other cars parked. My total that day was approximately $50. I had parked in the lot of the Chicago CVS and asked the employee if I could take five minutes to run across the street (you can see the building out the window) to pick up shirts I had ordered at the Chicago Knitting Mills. The employee called the Manager for approval. The manager simply said "no." There was no compassion or understanding from this woman "in charge." At that time, Chicago was experiencing rain and ice, making driving very difficult. It took me an additional 15 minutes to drive the Chicago streets to find a parking spot in order to stop at another store for five minutes.
My fall total at CVS is over $200. My summer total was at least that much. In the future, I am walking an additional block to take my business to Walgreens. I refuse to frequent a store that does not offer compassion for their customers.
I am employed by Target Corporation. If we treated a guest the way CVS treated me on Christmas Eve, we would be fired. Competition in retail is fierce at this time. CVS will be out of business if they continue this course of customer service.