Customer service
I have a complaint about the CVS Pharmacy at 4893 Town Center Parkway, Jacksonville, FL. I have been trying all day to have one of my prescriptions transferred to a non-CVS pharmacy, but CVS requires that the other pharmacy call them to request the transfer. The problem is that the CVS Pharmacy doesn't answer the phone. The other pharmacy has called...
Read full complaintManagement / security / general store
I came into the store and purchased a mask. I went to bathroom to change into shorts while carrying my hot day travel bag. I came out fully cha. I did not steal anything. I immediately felt offended because they assumed I looked the type to steal while embarrassing me all the way until I left. This is store number 8531 and manager at register w3as named...
Read full complaintprescriptions
Over a month ago my Dr called in a prescription for the generic form of Truvada to CVS on Main St in downtown Dallas. I received a message that it had to be filled by the specialty pharmacy. I then received a message from CVS in Victory Park in Dallas that my prescription was ready so I assumed this was a specialty pharmacy. A month later when I was ready for a refill I called in my refill and was told it would be ready the next day. I went to pick it up and the pharmacist didn't show anything for it. He spent 15 minutes checking around and them said it had to come from the specialty pharmacy. I told him I thought they were the specialty pharmacy. He said the specialty pharmacy sent an override which allowed me to pick it up there. I knew nothing about any of this. This was Sunday so the specialty pharmacy was closed. I called them on Monday and they said it would be delivered to me on Tuesday. At this point I am out of my prescription. Tuesday comes and I didn't receive it. I called them back on Wednesday and they said I would have it on Thursday. I did not receive it. I received a voicemail from the specialty pharmacy and called back in a few minutes and they were closed. I called back this morning and was told that they needed to reschedule delivery of my prescription. I tole them this was unacceptable and if I couldn't get it today I would move my prescription. I was on hold for 15 minutes then was told I was being transferred to someone else. At this point I told them to cancel my prescription and let my insurance company know that I had not picked it up. This was a total circus. I called my Dr and had my prescription called into Walgreens. I was told that I could pick it up there today. Total failure on CVS part and very frustrating and lots of time wasted on the phone.
Prescription services
Date of complaint: 4.29/21 On 4/2, 4/7 and 4/12/21 I received text notices that I should be filling a prescription for atorvastin 40 mg. I checked to see when I last refilled prescription which was 3/7/21; I contacted pharmacy management with aetna and they confirmed that last prescription was 3/7/21, however they stated they have it documented that I...
Read full complaintFee
I went to my local CVS this afternoon because my doctor had sent in a new prescription yesterday but the pharmacy never called to let me know the prescription was ready to pick up. When I questioned the pharmacist she told me that the prescription was not filled because they did not know if I was aware of the costs. She proceeded to tell me the medicine was $1000 per bottle. I said it was a generic drug and that it was not possible, the doctor had told me the cost would be very reasonable. She insisted so I left without filling the medicine.
I then went to Kroger's and asked them to call the CVS store to get the prescription, which they did. They told me the cost to fill the prescription would be $10.72
I find it unbelievable that CVS could possibly charge that much more for the same medicine. I could understand some variability in pricing maybe even as much as 50% more than others but this is robbery.
I am very disappointed in you and I am now wondering what else you are grossly overcharging me for. I will need to have all of my medicine filled somewhere else from now on. I have lost all trust in your pharmacy.
Marc Theriault
Desired outcome: you to be fair in your pricing
My husband called CVS (1703 Central Ave) on Wednesday and was told two prescriptions were ready to pick up. I went there on Thursday and one was out of stock, I was told to pick up the next day. Friday I went there again, and was told it was out of stock, I asked them if any one ordered after I was there the day before, the answer was no. That place is a mess, you see new faces all the time, there is no picture of the pharmacist in charge posted on the wall.
Pharmacy app
Cvs does not care about my health and play games and risk my health. The CVS pharmacy app lists fill date. The pharmacy reports the sold date to the cdc. The doctor gets the information from cdc. This leaves me the patient with wrong data. I go off the information on your app so I know when to get the prescriptions I need. The new pharmacist made...
Read full complaintCVS pharmacist refusing to fill naturopathic doctors prescriptions
Pharmacy manager dan do at cvs in atascadero ca refused to fill a requested prescription of ivermectin from dr thoring for me . Dan says naturopathic doctors are not allowed to make prescriptions for all infectious disease. This is wrong, naturopathic are fully licensed for infectious medications. I got my medication tru express scripts and wall greens. But cvs not allowed. Dan does not know the law.
Desired outcome: DAN DO BE CORRECTED AND DO HIS JOB RIGHT
Pharmacy/prescription
I went to my cvs to pick up a prescription that was ready, so my Drs. office faxed that and my pain meds generic Norco, it said to be filled on the 19th, so they said it was too early, I said that was fine, they said it would be filled on the 22nd. The morning of the 22nd I called to tell them to go ahead, but the auto message said it was being processed...
Read full complaintVery poor customer service
I went to CVS in 12 points in Terre Haute, Indiana on 4/20/2021around 6 or 6:30 to pick up my prescriptions. The one prescription is Bevespi Aerosphere Inhaler. I have private insurance from the Postal Service that pays for my medicine. I only have Medicare part A and B. Every year I have to pay for the first 3 out of pocket before my insurance kicks in. I...
Read full complaintCVS at Target in Lancaster CA
On April 20th 2021 I went to Target to pick up a prescription. I am not a mask wearer and am exempt. I have not had problems entering the store however, I arrive at CVS and am not greeted nicely. I am asked what I want, do I have to ask a question as I am standing in the Pick up line. I tell Chris that I am there to pick up a medication. He does not stop to...
Read full complaint and 1 commentrx not processed in timely and correct manner
Christian, Karen Manley Female, 83 year old, 5/19/1937 Our office, UCSD Medicine for Seniors/Geriatrics, sent an E-Rx for pt's Lunesta on 3/24/2021. Pt was getting denied claim and our office was trying to do Prior Auth. We were having difficulty processing PAR online despite given insurance info. I called Evolve pharmacy 4/16/2021, approx 5pm, pt's pharm...
Read full complaintProblems with your coupons
I went to CVS Windsor Locks today April 19, 2021 register 2 with Synthia and another unpleasant experience. My extra care card ends in 4643. I purchased hair spray big sexy hair 10 oz pump which was over $19.00 I loaded a coupon for $3.00 off coupon # 7155 3338 9700 3003. Synthia said she could not honor it because it was for just hair spray and shampoo...
Read full complaintDisappointment
I was at the decision of the manager at the new cvs store on water st in framingham.
After years at the old store, I was told my account was invalid and and the discount coupon was invalid.
Her attitude was very condisending.
I am a good customer and considering to change pharmacys
frederic corsiglia account [protected] my telephone number
tufts health plan senior care options S00971534
frederic corsigiia
Signage on door
The sign posted on the front door of CVS in Haverhill, MA states that masks are required for entry because it is a LAW . It is not a LAW as no single person whether president, mayor or governor can pass a law. A LAW must be passed by the legislature after open debate and a vote. A mandate is not a LAW. Please amend your sign or better yet, remove it altogether.
Desired outcome: Remove sign and correct wording
Charge at register
I bought products at CVS Store on El Camino Resl. I was at the end register nearest he door after 1:30 PM and the Man behind the counter ask for my Card Number, which is my phone number 650 573-8277z. The charge was. $ 10.12 and I used my $10.00 monthly cvs charge and he asked for $0.11 which I paid in cash. This was on Friday, 4/16/21. Now I get A charge...
parking lot trash
I want to complain about the totally trashed out parking lot at your location at Main and Hamilton in Whitehall Ohio. Not sure if it is bad local management or corporate management forcing them to cut hours down to the bone but as a customer it is not acceptable to me.
Please if you could let me know your solution to this mess/
Thank you.
Michael DeWitt
[protected]
[protected]@copper.net
Desired outcome: Clean up that nasty lot
Pharmacy drive thru pickup
My complaint is regarding the use of the drive-thru for RX pick up. The pharmacy staff will not allow drive-thru pick up of prescriptions because the drive-thru is being used for covid testing. It is a hardship for me to go inside the pharmacy. I began using this Pharmacy because it has a drive-thru for pickup. The CVS I use is located at 1120 Forest Ave...
Read full complaintCustomer service
Hello, I'm writing this due to the service I received at the Valparaiso, Indiana CVS on the corners of Route 2 and Route 30. I have an Anthem Supplement Plan which includes the Health Benefits Plan, it is new to me. Not being familiar with it, I stopped by the above CVS to get some help in figuring out what to do. I found it unfortunate that your staff wa...
Read full complaintPrescription refusal
CVS sometimes refuses to fill legitimate prescriptions that have not only filled previously from the same doctor but have done so at multiple stores. The prescription is usually out of stock and can only be obtained from the CVS stores which currently have it. The pharmacist at the La Porte, TX, Underwood Rd location claimed the doctor "wasn't local" (2.3...
Read full complaintManager
The sign on the freezer stated all food buy one get one free. When my order was rang up, it didn't take 50% off my 2nd ice cream. The manager said it was only for food. Ice cream is a food. You consume it. It is not even the fact that it didn't apply to the ice cream (which I don't agree with since you consume it) but that fact of how she addressed it. Thi...
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