CVS

I have been a customer at CVS for almost 40 years. I am about to switch to a local pharmacy because of the answering system that CVS has installed.

When I call my local CVS I get a long message about CV19. I then get a choice of options and buttons to push. At that point I get another long message about CV19 and then get asked to speak and say what I need. The voice recognition system doesn't understand my clearly enunciated words (I tend to over enunciate, people have always commented on how clearly I speak) and I start getting asked different things that the system is guessing I might be saying. There is no option to use number buttons to by-pass this. At this point I hang up in frustration.

I called 1-800-SHOP CVS, the number given to me by the pharmacist to file a complaint, and it was just as bad.

I am in awe at how bad the answering system is, and how user-unfriendly. I have found CVS and its employees and pharmacists to be generally friendly and helpful, but I need to be able to call occasionally, and I find that to be way more frustrating than it needs to be.