CVS reviews and complaints 1
View all 3328 complaintsCVS - Answering system
I have been a customer at CVS for almost 40 years. I am about to switch to a local pharmacy because of the answering system that CVS has installed.
When I call my local CVS I get a long message about CV19. I then get a choice of options and buttons to push. At that point I get another long message about CV19 and then get asked to speak and say what I need. The voice recognition system doesn't understand my clearly enunciated words (I tend to over enunciate, people have always commented on how clearly I speak) and I start getting asked different things that the system is guessing I might be saying. There is no option to use number buttons to by-pass this. At this point I hang up in frustration.
I called 1-800-SHOP CVS, the number given to me by the pharmacist to file a complaint, and it was just as bad.
I am in awe at how bad the answering system is, and how user-unfriendly. I have found CVS and its employees and pharmacists to be generally friendly and helpful, but I need to be able to call occasionally, and I find that to be way more frustrating than it needs to be.
Desired outcome: Make the answering system user-friendly, with a minimum of options and frustrations!
Latest CVS Reviews
Pharmacy - refused to sell me my prescribed insulin Pharmacy Despicable customer service Mixed Experiences at CVS - A Customer's Perspective cvs pharmacyGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!