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CVS Complaints Page 78 of 167

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J
8:55 am EDT

CVS Bilingual directions

Hi,
I work at a doctors office in Boston, MA and we are constantly receiving prescription request with bilingual directions. This does not seem safe, due to the fact that not all employees are bilingual. Can this please be addressed?

Thank you

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S
10:26 pm EDT

CVS Discrimination

I was yelled at by a CVS pharmacy manager because my new primary doctor electronically sent over about 13 prescriptions. At first, they ignored that the Controlled medication prescriptions came in. Then I was told I needed A Narcon Prescription and she wanted all my medical history, I guess since 1991, which was when I started seeing doctors regularly.
On the next visit, my spouse went to pick up my HIV medication which had a $30 copay. Someone took their key and override the price to $90. I never got the money back. I had just come back from Being in San Diego for 3 months. I had come in touch with three different pharmacists from CVS while I was there. They were polite and nice and didn't hassle me about anything. Prior to leaving for San Diego, I lived in Wilton Manors Florida Some night pharmacist named Richard down out refused to serve me the HIV medications I was messaged to come to pick up, He then called the police on me for no reason but for sticking up for myself. Something wrong with the Florida CVS crew. Oh, the manager in the Boca Raton store I paid $90 on a $30 copay, her name was Alison. The prescription was for Symtuza. MY name is Seth Solomon [protected]

Desired outcome: I would like to see both Alison and Richard fired. One stole and the other called the cops when all I did was go pick up my meds including my HIV MEDS

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C
5:34 pm EDT

CVS Covid !9 testing

My wife and I had appointment for Covid test
at CVS on West Esplanade and Chateau Blvd. Kenner, La.
Both of us arrived but I was not on list for test.
I showed my confirmation number and response from
CVS for that location and time.

Pharmacist refused to follow up to determine why
my name was not listed however my wife was scheduled.
Very poor service indeed. Transfer all of my prescriptions to Walgreens at Chateau Blvd. Kenner, Louisiana

I am going to file this complaint with the Louisiana Pharmacy Board.

Carl W. Mixon
[protected]@mixon.net

Desired outcome: transfer my prescriptions immediately

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C
8:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

CVS staff

My complaint is with the CVS, 423 West Broadway in South Boston MA 02127. Cannot reach Pharmacy by phone. Put on hold for hours. I missed my medication twice because of this. I am a Senior and my medication is very important to me. Please do not tell me this is due to the virus. You can reach me by phone [protected] or [protected]@aol.com. thanks

Desired outcome: please reply

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M
12:02 am EST
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CVS Manager Chuck Anonetti has refused to address the disgusting homeless encampment in his parking lot of the cvs. Numerous attempts have been made in person for him to deal with the issue, but after a year or more the problem is at its worse! Our children are scared to walk to the store because of the people "housed" there. This is vile, disgusting and...

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D
6:30 pm EST
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On March 13th, 2021, around 4:45 PM I went to the CVS location at 24 Mamaroneck Avenue, White Plains, NY to pick up my prescriptions. I saw that they were extremely high in price in which I told the pharmacy tech who directed me to his colleague. When I went to her for help, her demeanor was very off-putting and she wasn't pleasant to deal with. She made an...

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T
12:30 pm EST

CVS Pharmacy structure

The Harrodsburg Kentucky location has to be the most unorganized pharmacy I've ever dealt with and unfortunately I have no other option or location to use. Any direction they are given like not to fill a prescription or that you no longer need that prescription must fall upon deaf ears because the directions they are given are never followed. If they are understaffed then get them help ! Please ! Prescriptions are never filled at the time they are supposed to be and I've never seen a pharmacist not on the phone . Pharmacists should be filling scripts not taking orders and working the drive thru !

Desired outcome: Someone organize this location !

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S
1:04 pm EST
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CVS Pharmacy

The wait time for reaching the pharmacy by telephone is atrocious. I waited over 20 minutes on 3/12/21. This is a frequent problem with this store. It appears they are always understaffed. This appears to be an ongoing problem at this store location. When calling in one has to listen to the inane recordings about how important one's call is and telling me all my problems will go away if I visit CVS.com.

Desired outcome: fix the communications problem

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E
11:59 am EST
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It seems every time I call or go to our local CVS Pharmacy, the assistants are rude. I called on Wednesday, March 10, 2021 to fill my Rx which requires me to call because of the prescription type. They became very rude and abruptly put me on hold and gave the call to someone else. All I wanted was to ask a question. When they find out what my prescription...

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W
2:42 pm EST
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CVS Pharmacy at Altavista Va 24517

My son, William Hubbard, went to see MD at Johnson Health Center on 3/4 and MD started him on new prescription Folacin for ADHD 15mg which was sent to CVS in Altavista Va. He called the next day and the pharmacy staff states it needs pre-auth. from ins company . Several days later we had not heard anything we contacted MD and spoke with pharmacy at CVS Timberlake Lynchburg to get the script transfer ( Timberlake CVS states that Altavista Pharmacist put a block on it so it could not be transferred) They also (Altavista) also told us we could not even pay for the medication we had to wait for insurance denial first? I even got a text message on my phone [protected] on Thurs 4th it was pending approval. Today 3/11 I went to CVS Altavista again thru drive thru window, when I asked about medication they tell me "They never received prescription from MD" they have nothing in the system. That was definitely a lie because I received a text on 4th which state it was pending insurance approval and the Timberlake CVS could see it too in their computer system. Mr. Rose? the Pharmacist is the most Rudest pharmacist I have ever met. This is not the first time I have issues with Altavista pharmacy. I have been a RN for many years and dealt with many pharmacists he is the worse I ever ran across. I am transferring my meds and family meds to another pharmacy. I think you better be looking into his practices ( such as deleting scripts) I hope you can resolve this issue immediately . I need the prescription to take elsewhere to another pharmacy.
Linda Mitchell RN, BSN for William Hubbard

Desired outcome: get the prescription filled or give back the prescription to be filled elsewhere

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T
1:53 pm EST
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Transferred our prescriptions to CVS pharmacy in early June 2020 shortly after moving from CA. (Previously had CVS pharmacy in Crescent City CA with excellent customer service.) From the first time I tried to refill an RX in Prescott Valley, I was told I was not in CVS system by the clerk at the front desk. Eventually the pharmacist who was present helped...

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T
7:09 pm EST
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Mailed my negatives on 1-2-21, checked doubles. Hoping to get pictures back before mother's funeral 1-15-21. From the 6th thru the 12th I went to the store or called to see if pictures were back. finally the day I went in told the lady I was there for my pictures she said they probably got shredded and I said why she said after 2 weeks we shred them if you...

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A
5:01 pm EST

CVS Not enough help in stores.

With how wealthy the CVS Company is I don't understand why the stores have so little help that whenever I come to pick up medication I am in line for almost an hour. The lines are huge inside and outside, and trying to get to speak to someone on the phone is impossible. The company should put some money into staffing before we all give up on the whole company.

Desired outcome: More staffing in each pharmacy

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T
2:28 pm EST
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Ashley Richards Pharmacist at this location shouldn't be dealing with any customers. She isn't pleasant, wasn't helping to solve an issue with a prescription that they've been out of and claim they can't order it. Unprofessional, lacks customer services, isn't motivated to help when asked. I work at a provider's office and every other CVS pharmacist I've even spoken with was nice, pleasant and offered assistance.

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C
11:12 pm EST
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Greetings, I am contacting you on a personal and I think legitimate issue that has been going on for long time. I am a cancer patient under the care of a oncologist at St. Joseph Oncology Center, Dr. Wesley Lee is his name as a matter of record. My issue is about staff at this site who treat me like a criminal and at times make me feel like I'm a less than...

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D
5:42 pm EST

CVS Denied covid-19 testing

PRESS RELEASE - MEDIA ADVISORY

HUMAN RIGHTS ACTIVIST DENIED HUMAN RIGHTS...

An Internationally recognized Human Rights Activist was denied his basic Human Rights today and... it is his concern that this violation will definitely cause him serious harm, but, more importantly, his concern is for other Human Beings.

****** **** Internationally recognized President of Human Rights Organization, **************** stated the following: "I had an appointment with CVS pharmacy, Today, March 09, 2021 before noon."

"I AM A DISABLED, 65-YEAR-OLD, HIGH-RISK HUMAN BEING who MAY be symptomatic of the COVID-19 virus. I have an important SURGERY SCHEDULED in a few days. The doctor stated that it was of PARAMOUNT IMPORTANCE THAT I HAVE A COVID-19 TEST!"

"MORE IMPORTANTLY, IT IS OF PARAMOUNT IMPORTANCE THAT ANYONE who MAY be symptomatic of the COVID-19 virus is tested. THIS IS IN THE BEST INTEREST OF ALL BEINGS WORLDWIDE!"

"I have been using the services of CVS Pharmacy for probably 15 years, with little to no complaints."

"TODAY, HOWEVER, AT THE CVS location 2890 Northtowne Lane, Reno, Nevada. The RIGHTS of HUMAN BEINGS WORLDWIDE WERE VIOLATED. They were violated because CVS does not care about the health and welfare of human beings and is not honest and truthful when they in fact do perpetrate a falsehood."

Desired outcome: CVS TELL THE TRUTH, stop perpetrating falsehoods, bare full responsibility for the health and welfare of the ABUSED Human Being

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M
3:38 pm EST

CVS Parking

At your Plant City store by the hospital. The store manager monitoring your parking lot on Monday 3/8/2021 is a jerk. He doesn't have any logical sense. I will encourage people to steer clear of that store. My daughter and I dropped off mom at a clinic for some minor surgery. Nervous and anxious my wife kept her key fob, which we need to start the car (it's a push-button starter). Arriving at the CVS we realized she had the keys. It was a short walk to the clinic but your manager warned us we might be towed before we got back. I explained our situation and intentions and he repeated his threat. He was obviously the only one concerned about our car who would call a tow truck. I told him I would stay and wait for the truck and give that guy my sob story. Then the jerky manager says "Well, if it's close you can walk there and come back." I explained (loudly) that's what I just told him. As we were walking away he repeated his threat to have my wife's car towed. He is a terrible representative of your store. He was being a jerk for the sake of being a jerk. You are crazy to have that kind of nitwit managing your store. My daughter got a very distant shot of him.

Desired outcome: Fire the jerk

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J
9:54 pm EST

CVS Carepass

I am not able to cancel the carepass

Desired outcome: Want to cancel

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Y
10:01 am EST
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I'm a nurse at a pediatric psychiatry office. I was calling because an incorrect prescription was filled for a patient. I spoke with a Pharmacist 3/5/21 to ensure prescription for increased dose was received and being filled. I was assured it was. Our case manager picked up prescription and it was dose that should have been discontinued. I contacted the...

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S
3:08 pm EST
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This complaint is about CVS Pharmacy of East Meadow, located in the Clearmeadow Shopping Center. Not once but twice has it occurred that the staff was not aware of the insurance plans it accepts. Today, it was quite disturbing that my father, a senior citizen I may add, went to pick up a prescription for my mother - also a senior citizen and was told that...

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