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1.4 3351 Reviews

CVS Complaints Summary

283 Resolved
3043 Unresolved
Our verdict: If considering services from CVS with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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CVS reviews & complaints 3351

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B
7:51 pm EDT

CVS Lack of Masks at Georgia CVS Pharmacy

My wife and I were at a CVS Pharmacy in Dawsonville, GA his morning. An employee came to us and said that we didn't need to wear masks anymore at CVS. First, I am appalled tat this is the case at a Pharmacy in a state where only 31% of the people are vaccinated for Covid 19 and where many people here refuse to get the shot because they are idiots. The CDC did change their mask policy however that is for vaccinated people, Clearly no one at this CVS or any other CVS is actually checking to see if people are vaccinated which would allow them to not wear a mask. CVS is supposed to be a pharmacy and if so, I would hope that you actually care about customers health. There is NO WAY that you should remove mask mandates in Georgia or any state so far behind in vaccinating people. Too many stupid individuals see the CDC change as a way to stop wearing masks at all. You are simply empowering these folks to not get vaccinated and not wear a mask to protect others. Are you kidding me? This change in your policy is perhaps the dumbest thing CVS has ever done. Please amend this atrocious policy post haste.

Desired outcome: Return CVS Pharmacies to go back to mandatory mask wearing unless people can show that they are fully vaccinated!

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8:07 pm EDT

CVS Unethical behavior

On Nov 6, 2020 I purchased CVS Multivitamin Item number 346752 on a promotion "buy one get one free". The store only had one item and the store associate gave me a raincheck for the other item. I visited the store several times and the item was out of stock. On May 23, 2021 I visited the store again and the item was still out of stock and I spoke to the manager Sandra. She agreed to sell me another item at a higher price and I agreed to pay the difference. At the cashier she asked me fore the receipt and I told her that it has been 7 months when I first purchased the item and during this period I lost the receipt but luckily I took a picture of the Raincheck to make sure I have a copy of the receipt. The Manager Sandar insisted I provide the original copy of the receipt and I told her copy of the receipt shows the transaction and therefore CVS must honor the document they provided me otherwise it will be scam. She refused to assist me and I told her I will take legal action and I will contact CVS for help.

Desired outcome: Request to be provided with the promised item

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5:43 pm EDT

CVS HP Printer Cartridge 61 Color

This product has been out of stock at all three CVS stores on this island for the past 4 weeks. The clerks' say "We order it, but Oahu never sends it to us.". I have a raincheck for when it was on sale and will not be able to use this with an online order. I called your Corporate Customer Service and spoke with Alice. She asked every conveivable personal identification question and at the end of 17 minutes she said she could not help. I then spoke with her supervisor, Alena, who said "they" don't know when stock will be available. Its been going on 5 weeks now that CVS has been out of stock of this item.
if you're going to offer a product and additionally put it on sale, and then say you have no idea when it will be available is pretty pitiful. I guess I need to lower my expectations for CVS.

Desired outcome: Get this product in stock on Maui.

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6:46 pm EDT
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CVS Waited more than 45 minutes to be connected to Pharmacy and no one picked up the phone.

I waited more than 45 minutes to be connect to the pharmacy and no one pick up the phone. I needed to order pills for David Sheridan 10/29/1947.
RX 2460677. I was told by automated that the pills won't be ready till the 28th of this month. He is out of pills and needs a refill!

Desired outcome: Called customer service and I still holding on!This is some customer service!!

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8:25 am EDT

CVS Pharmacy giving me wrong cover no dial asthma inhaler

They keep giving me a cheap plastic white cover with no dial on it after three times I had to go back to the store: I have COPD and my arbuterol inhaler is supposed to compe with a red /white cover that has a dial dose counter on it: they keep trying to give me the orange white one with no dose counter dial on it which hi illegal and wrong cause you can have an asthma's attack if you don't know how much is in the bottle, I had this happen to me three times and I have Togo back to this dam pharmacy I told them how wrong and dangerous and you can't see the dose with no dial and that I would seek an attorney and sue if they didn't stop giving me the wrong cover, and today it happened again I am now filing a complaint, they waiste my time my gas cause I got to return to the store, I'm tired of this gross negligence. My arbuterol even clearly states that it comes with a dose counter; what the hell is wrong with these people,

Desired outcome: Stop giving me the wrong cover for my inhaler and you owe me gas money for too many trips back to the store

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3:55 pm EDT

CVS Pharmacy technician giving covid vaccine

My name is Jeanette Alicea
I went into CVS located at 4400 Hollywood Blvd. Hollywood, FL 33021 for my 3:30 PM appointment and the technician was very rude. Didn't speak loud enough so that I could understand the questions he was asking and just had an overall bad attitude.
I want my information (gave him my SS number) removed from your system immediately.
I will be going to another location (not CVS) for my vaccine and do not want them to say that I've already gotten my vaccine.

My email is [protected]@yahoo.com

Desired outcome: Someone needs to teach this person some type of etiquette.

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9:14 pm EDT

CVS Customer service - discrimination and harassment

My family stopped by CVS in our work clothes, admittedly, looking a bit shabby as we had been working to install a fence. The cashier spoke to us in a condescending manner and asked how many kids I had. I told him four and my husband made a joke saying six - he counted as two kids. The cashier began to say how lucky we were to be getting $1, 000 come July and how nice is that - that we have all these kids. His tone was degrading and condescending. I was confused. I'm not getting money. You see, my husband makes $125k per year and while we have been married for 13 years, we file our taxes as married and separate. My advanced degree causes our combined student loan payments to be more than our mortgage. As such, we file married and separate so that the payments are based my income alone, which much less than his. Yes these details are important to explain because: We don't get cushy stimulus payments or child benefits. My husband claims the kids, but he makes too much. I did indeed get a $600 stimulus payment, my husband and kids did not. Once I realized what this man was talking about I simply told him, no, our family doesn't benefit in that way. I was immediately disgusted with where he was going with his invasive, pointed questions. He began complaining about President Biden. What if we were poor? What if we did receive those benefits? Does this employee feel the need to insult anyone with children? What right does he have to harass poor and working class customers? I experienced nothing short of (perceived) economic discrimination and harassment. This type of abusive behavior should not be tolerated. He definitely picked the wrong lady to insult. I understand I gave you way more detail than you needed, but I feel it was necessary to prove he was stereotyping us (incorrectly) AND talking down to us. This is completely unacceptable and even if a customer is receiving economic benefits they have the right to be treated with dignity and respect. They shouldn't have to be asked how many children they have and how lucky they feel to be receiving free money.

Desired outcome: termination of employee

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Julie Valeriote
, US
Jun 02, 2021 5:55 pm EDT

I had a similar experience in Danville, Ca but can’t even get my complaint submitted. And zero help with calling anyone and getting an answer.

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1:48 pm EDT
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CVS Pharmacy

3 months in a row my spouse has had difficulty getting his pain medications filled--triplicates. Can't call as we were told they aren't answering phones due to filling prescriptions but you go in to pick up and you have to wait, though it was due a day or 2 prior, because they haven't filled it.
I called today and learned the pharmacy manager has quit. The store manager showed little patience and informed me a phone wait is typically up to 45 minutes. There is nothing he can do because the district or regional manager (sorry I am unsure but I do have a first name) is fine with how the pharmacy is run.
I will be taking off from work to go wait today for my husband's medication as I do not have time to wait on a phone that likely will never be picked up. Shameful, , , would they do the same to someone needing their diabetic or heart medicine?

Desired outcome: Able to call and get a pharmacy rep in a reasonable time period and to have medications filled timely.

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Leesa68
Ashtabula, Ohio, US
May 27, 2021 9:43 pm EDT
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Yesterday I had taken my scripts to my local cvs pharmacy like I have for the last 4 years, I noticed immediately there was not one employee that I recognized from a month prior.I gave the scripts to the pharmacy and they informed me that one of my scripts wouldn’t be in till the next day.Ok that was fine, I’d be back the next day same time, they said great see you then.Went back the next day, and had a extremely rude pharmacy associate that informed me my script was not in and tried to push me on.I said no, they told me it would be in-I’m going out of town so could you please recheck.That about made her eyes roll out of her head!She came back with no not here, I then asked for the paper script back due to the fact I’m going out of town and I need that filled!She hands me the paper back that says FILLED, um no it’s not filled you don’t even have it .now how will I get it filled?She comes back with there’s a note on the back that states, They couldn’t get it ordered!So on first day you say it will be in tomorrow to you couldn’t order it!This is a huge inconvenience to me-I could of taken it to another drug store 2 days ago, Now I have to start my weekend in search for a pharmacy that carry’s this brand, Thanks for screwing up!I won’t be back!

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8:43 am EDT
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CVS cvs in Petersburg Indiana

I have been trying to get centrum silver for 3 weeks plus other vitamins. The shelves are empty. I also have been going to dr. and i need gauze 2inch have not been able to get that for a month if not longer.The shelves by the pharmacy are a joke.We live in a small town we need these thing . This needs to be checked out by someone. The only thing I get from staff is CVS sends what they what every two weeks I have been told this 3 or 4 times.

Desired outcome: Check out!!!

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5:50 am EDT

CVS my compliant their is no place to complain and get simple satisfaction

i returned a item, waiting longer than usual for the money to return on my card

Desired outcome: give me my money

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2:26 pm EDT

CVS Pharmacy

Hello,
I looked on line and it stated cvs at lindbergh blvd accepts walk-in for the covid vaccination. I went in today saturday, may 15, 2021 around 11:15 am
I spoke with the male pharmacist and he told me they don't do walk-in for the shot. I pulled out my phone to show him what the website have listed. Then he changed his story to "he don't have enough shoots that I need to call after 5 to see if someone cancelled". I'm sorry but that is not a walk-in
The pharmacy department is always in all sorts of problems.
Please educate this location

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2:02 pm EDT
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CVS Attitude and no caring towards patients

Your cvs on route 524, cocoa is the worst drug store i have ever ran into. They could care less about patients who are in need of their medication. They let u wait on the phone forever, they tell u they will deliver your medication the next day, it does not happen and when u call they say "sorry, but someone dropped the ball". Then i call your customer service to complain and cvs responds by they will deliver the next day and still nothing happens. When i call them they tell me it will be delivered on monday. I do not drive, i have a serious condition with my eyes, my doctor, himself, called and got the prescription for me but they told me to take a taxi and go get it. That is their attitude. They are horrible, non-caring, mean and could care less if u wait on the phone for 45' plus...Something needs to be done. This is the last time i deal with them, all my prescriptions will go somewhere else from now on.

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6:18 pm EDT

CVS Customer service at drive thru window

Young lady was extremely rude when I came to drop off a script today. Did not listen to my answers and repeatedly asked the same questions when I answered her. Took her 5 minutes to acknowledge my presence because she was on her cellphone. Tgere were 2lanes. Neither had any cars. Drove up to, apparently the testing window. She instructed me to go to the other lane. I said there's no one behind me I just want to drop off a script. Wouldn't accept it and told me again to drive to the other lane. Not acceptable in any business. Completely unprofessional. CVS store located on Rt. 70 in Cherry Hill, NJ

Desired outcome: Admonishment and dismissed if another complaint arises

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10:45 am EDT

CVS Service

5/14/2021 CVS Ormond Beach 895 W Granada
Girl answered the phone in the pharmacy after me being on hold for over 20 minutes and hung up on me as I went through the doctors line since I couldn't get a human being on the phone. After 30 minutes of waiting I finally got a pharmacist on the phone to fix my prescription. I want that girl fired for being such a [censored] and treating customers like [censored]! There are too many job hiring to be hiring piece of [censored] people like her who don't give a [censored] to work for CVS! I will be calling Tuesday and speaking to the Store Manager about this girl and make sure she gets fired for treating customers like this and we will be moving our pharmacy to Walgreens now where they treat their customers with respect!

Desired outcome: Girl to be fired!!!

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7:35 am EDT
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CVS Pharmacist - Mr Ayman - store #8870

I wrote about a week ago and you have yet to respond. I have called every day requesting Danielle NG to pay attention to this matter and he has not returned any message on how he will address this! Mr Ayman the pharmacist from CVS @ 8859 Alondra Blvd, Paramount, CA 90723, has taken upon himself to change my prescription doctor directives as opposed to my psychiatrist Dr. Kriakos. Directives. I have explained to him a number of times that Dr. Kriakos had contacted them with correct diagnosis for the clonazepam and the diazepam (ICD 10 m62.830 for back muscle spasm with diazepam & f41.1 due to my extreme anxiety Klonopin. It was accepted but when I called - first he said he would give me the diazepam every 60 days and now he indicates he will give both to me @ 60 days. This is unacceptable and the pharmacist Mr Ayman has no right - he is not a Dr. Please contact me @ [protected]. I have left messages with: Regina, Jeremiah, Barbara, Tara, Crystal, Margaret & Kaitlyn & still no response

Desired outcome: PHARMACY SUPERVISOR (DANIELLE NG) TO RECTIFY THIS MATTER AND I WANT MR. AYMAN LICENSE # TO WRITE COMPLAINT TO THE BOARDS IN SACRAMENTO

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6:10 pm EDT
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CVS CVS Pharmacy Parker & Santa Fe, Olathe, KS

In my opinion, customer service at this pharmacy is horrid; it is staffed primarily by interns. For the past 7 days I have received texts that I had prescriptions for pick up. when I go, they are not ready. When I provide insurance information (3 times now) I am told I have to come back because they have to find a pharmacist to review. (This is how our system is, I was told.) I had already set in line for more than 30 minutes. I had no sooner left, than I was texted my prescription was "back in stock." The next day, I received a text they (again) needed insurance. I called and talked to an intern. I asked for a pharmacist, he assured me that altho he was an intern and had not passed his boards, he was the one I needed to talk with. He told me I had 2 ready (the same 2 I had been trying to pick up) and the other was $273. I asked why, did they put it thru insurance? He confirmed they had. I told him I didn't believe that was the correct amount. He assured me it was and to come pick the other two up. When I got to the pharmacy (again) I was met by a very rude man who said I was "intolerable, " that he was a real pharmacist and he declined to provide the prescriptions. He also declined to provide me with a list of my prescriptions to transfer. He said I could not transfer my prescriptions, only a "real" pharmacist could. (This was because I told via phone I wanted to talk to a "real" pharmacist.) He slammed the window in my face.I didn't deserve that. I have already transferred prescriptions (for a better rate), but CVS needs to train their interns in customer service, and revamp their texting system. They also need to have a licensed pharmacist on site at all time. It's ridiculous I have to make 4 - 5 trips to get a prescription. This was not an isolated incident.

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3:07 pm EDT
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CVS Rudeness and incompetence of pharmacy staff

On 5/11/21 at approximately 9:40pm I went to the drive through window at the 802 N Lansdowne Ave, Drexel Hill, PA, 19026. No cars were there when I pulled up, after pushing the call button and waiting 5 mins no one showed up. I called the store and the rude person who answered said the pharmacist will be there soon. No one came still. I had to beep several times before anyone showed up. When he did, His name was Minh, he was VERY rude. My prescription was not ready, as usual after 40+ minutes and he said "I have other people a head of you, why should you be first, you have to leave and come back" He was VERY nasty. I should not have to wait 2 hours for a simple prescription to be filled.
This store's staff and pharmacists are always rude, late and treat customers with little to respect 90% of the time. I have no other 24 hr pharmacy's near me, which is why I fell they treat customers this way. I have had so many problems in this location. Honestly, a district manager needs to step in and do some customer service training.

If you have any question, please reach out
Thank you,
Ms. Williams

[protected]@yahoo.com

Desired outcome: Hire new staff or retrain current staff especially Pharmacist's who work there

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10:44 pm EDT

CVS The rudeness in the store.

I went to CVS on Main and Court Sts in Marion, IL today, 5/10/2021. I'm not sure why, either.

I went there looking for masks. I went back to the pharmacy and was met with rudeness. I went to the front and asked, and instead of her helping me she just pointed and rudely stated "all our masks are right there!"

She then tried to get my phone number and said I wouldn't get the sales prices without it.

I told her this was the 2nd time I've had issues with CVS, and that I don't need the receipt. I won't be going back there!

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9:24 pm EDT

CVS Complaint

I have been going to 2601 cvs on oakdale rd modesto ca 95355 to get my medicine for a awhile and today I experienced something very uncomfortable emmanuel is his name in modesto ca cvs2601 on oakdale rd modesto ca I was standing in line and I had been waiting over id say 5 mins meanwhile emmanuel come and says do you have a drop off medicine I said yes as he take my papers and begin to type he turn to the other person in line and starts helping him right in the middle of my transaction I did not understand why he would do something as such. It gets worse then he proceeds to help him then when I get my purse and walk over to the other side to see he proceeded to tell me he didn't appreciate me walking over there as if me standing in line wasn't the reason why I was there I do not like that this man is over my medicine who know what he will do because he sense power over medicine this a very sensitive subject for me because I had a pharmacist do this before and I got the wrong medicine and I really feel they did that out of spike. If you look on the cameras there you will see where he went wrong and I don't like that place every time I go in there I go for comfort of my medicine and with all this going on how could someone with that much power over medicine act like that I miss the old pharmacist there he had that place under control. Not emmaunel and I do not trust him period around my medicine no more and im sure others will agree you can feel the tention when you enter the place.

Desired outcome: i really feel corp needs to step in on this kind of power someone to show him there is someone always higher then him.

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9:12 pm EDT

CVS Reference complaint #s3360472 dated april 22, 2021

I called [protected] with my complaint and spoke to Patrica, after giving her the facts of how rude and crazy the store manager was to me at the Cottonwood, AZ store on Hwy 260 was to me. I was told by her that a lady named Gail would be calling me the very next day, within 24 hours
that didn't happen. I AM STILL WAITING it is May 8.
The manager at this store abused me is not capable of waiting on the public much less managing. He would not give me his name. all your employees should wear name tag.

Desired outcome: Follow through with the issue you have a nut managing it.

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CVS Customer Reviews Overview

CVS is a popular online pharmacy that offers a wide range of products and services to its customers. The website has received numerous positive reviews from customers who have used its services. One of the most notable positive points of CVS is its user-friendly website, which makes it easy for customers to navigate and find what they are looking for. The website also offers a variety of products at competitive prices, which has been praised by many customers.

Another positive point of CVS is its customer service. The company has a dedicated team of customer service representatives who are available to assist customers with any questions or concerns they may have. Customers have praised the company for its quick response times and helpfulness.

CVS also offers a variety of services, including prescription refills, flu shots, and health screenings. Customers have praised the company for its convenience and accessibility, as many of these services can be done online or at one of the company's many locations.

Overall, CVS has received overwhelmingly positive reviews from customers who have used its services. The company's user-friendly website, competitive prices, and excellent customer service have made it a popular choice for those in need of pharmacy services.

CVS In-depth Review

Product Range and Availability:

CVS offers a wide variety of products, ranging from everyday essentials to specialty items. Whether you need household supplies, personal care products, or over-the-counter medications, CVS has you covered. They also carry a diverse range of brands and options, ensuring that customers can find their preferred products.

Store Layout and Organization:

Navigating a CVS store is a breeze, thanks to its well-organized layout. The shelves are clean and neatly arranged, making it easy to find what you're looking for. Clear signage and labeling further enhance the shopping experience, ensuring that customers can quickly locate the products they need.

Customer Service:

CVS prides itself on its friendly and helpful staff. The employees are always ready to assist customers with any inquiries or concerns they may have. Response times are prompt, ensuring that customers receive the assistance they need in a timely manner. The staff is also knowledgeable about the products they offer, providing valuable insights and recommendations.

Pricing and Discounts:

CVS offers competitive pricing compared to other retailers, making it a cost-effective choice for customers. Additionally, they frequently provide discounts and promotions on various products, allowing customers to save even more. CVS also offers loyalty programs and rewards for customers, further enhancing the value for money.

Online Shopping Experience:

CVS's website is user-friendly, making online shopping a breeze. Customers can easily navigate through the website, browse products, and place orders with ease. The availability of online ordering and delivery options adds convenience to the shopping experience. CVS ensures the accuracy and efficiency of order fulfillment, ensuring that customers receive their products in a timely manner.

Pharmacy Services:

CVS's pharmacy services are top-notch. They offer a wide range of prescription medications, ensuring that customers can conveniently fill their prescriptions. The pharmacy staff works efficiently to fill prescriptions accurately and promptly. The pharmacists are knowledgeable and professional, providing valuable guidance and information to customers.

Health and Wellness Services:

CVS goes beyond just offering products by providing a range of health and wellness services. They offer a diverse selection of health and wellness products, catering to various needs. Customers can also seek consultations or advice from healthcare professionals, ensuring that they receive personalized guidance. In-store clinics or services further enhance the accessibility of healthcare services.

Return and Refund Policy:

CVS has a clear and fair return policy, making it easy for customers to return products if needed. The process is hassle-free, ensuring a seamless experience for customers. Refunds or exchanges are processed in a timely manner, ensuring customer satisfaction.

Community Involvement:

CVS actively engages in local community initiatives and charities. They support healthcare-related causes, contributing to public health and wellness. Their involvement in the community showcases their commitment to making a positive impact beyond their business operations.

Overall Customer Satisfaction:

Based on customer feedback and experiences, CVS receives high ratings for its overall customer satisfaction. It stands out among similar businesses in the industry due to its extensive product range, competitive pricing, excellent customer service, and convenient services. While there is always room for improvement, CVS's strengths far outweigh any areas that may need enhancement.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

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Phone numbers

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