Complaints & Reviews

worst pharmacy ever

CVS is the worst pharmacy ever. I had been going there for about three years and found out that they had been riping me off the entire time. When I first walk in there the pharmacist out right ignores me then finally looks up and says I am busy. When she finally got around to waiting on me. I asked her if she had used my discount card that I got from the drug maker, she threw it back at me and said we have it on file. The cashier cancelled the sale and re-rung and it was $30.00 less. After some research we found that they had only used it 4 times in a period of a year. I finally got a refund from them for $240.00 but they refuse to refund the over charges for other meds I have taken. I guess they think that we are just going to forget about it but the over charges for the other meds are over $500.00. I have already transfered my prescription and wrote them a letter saying I will not be going back to that store while that rude pharmacist is still working there. They should know that it is cheaper to keep your old customers than to try to generate new ones.

Resolved customer service, wrong medicine

Be aware of cvs store #6238. It has been atleast two they have gave me the wrong medicine. The first time the...

Resolved people are rude, hang up, do not notify when a particular product will be in

Your pharmacy people are rude, hang up, do not notify when a particular product will be in and tell you to call your doctor for something else, for something you have been taking for 60 years. There is NO notification that they do not have the product, although it is to be filled automatically a week before due. They hang up on customers and tell them to go elsewhere - which I will do as soon as I used up all my CVS$$$ for everyday items. I WILL go "somewhere else" as suggest by two pharmacists...you don't want my business. You don't give me co-pay credit and you short the number of pills. Shirley R. Rose [protected] [protected]@aol.com...and don't tell ME to contact someone...they should have contacted ME atthe last 4 complaints. If I were not 83 and handicapped, I would have found a REAL pharmacy when you took over Longs.

  • Mo
    mommytorres Apr 19, 2010
    This comment was posted by
    a verified customer
    Verified customer

    If you think they are shorting your pills, ask for a tech to count them in front of you before you leave. It is a reasonable request as I did this for the patients at my pharmacy whenever I was asked. However...if you walk away and out of their site for even a second...they will not do a count, and if they did, they would not credit you for any missing pills. This is because of crooks going around the corner and spilling some pills into their hands to then go back and get some more after blaming the staff for shorting them.

    Also, I won't tell you to contact someone as you stated (please note that I do NOT work for this CVS location, nor have I worked at all since 2002 due to my own disability so do NOT complain to me!). That being said, I want you to realize that you have only put your complaint on a 'complaint website' not the CVS website so if you are expecting a response from the company regarding your complaint...you aren't going to get one!

    It does sound like there seems to be a problem at your store, but honey, if you don't keep calling...the problem will never...ever go away! I wish you luck in your search for another pharmacy. I hear Walgreen's is pretty good. :)

    0 Votes

dirty store

I have never been to a CVS Store that was this dirty. This store is usually clean, but it has gone to crap!...

2 comments Marksville Pharmacies

Resolved service

My RX provider Caremark requires us to use CVS to fill prescriptions. My doctors office is located just a...

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Resolved deceptive employee

Today, on March 30, 2010, Amy, a cashier at the front of the store was rude when I asked her a question concerning my return. She attempted to have me come back to the store later that day based on her statement that no one was available to process my return. I replied is anyone available to take my return, she brought up the assistant store manager to process my return. Another female in the front of the store, with dark hair up on her head, wearing eyeglasses, stood in front of me while I was asking Amy for help and repeatedly interrupted by saying excuse me, excuse me, sir, louder and louder. I will not return to CVS.

prescriptions

Many Complaints: First, they offer automatic monthly refills for regularly used prescriptions - however, you...

Mount Kisco Pharmacies

Resolved employees beware

My son had been an employee at CVS in Cherry Hill, NJ since Sept '09. He was fired almost three week...

Resolved rudest cashier i've ever encountered

Asked for refund on a bottle of shampoo, explaining that I had spoken to someone on the phone who told me it...

Resolved dishonest/incompetent pricing

I call this company to obtain a refill for a prescription and to find out how to purchase it most cheaply. I was told to purchase a 3 months supply. I went back to my doctor for this special script. Then I ordered the forms called to check the price and filled in what they told me. A week later they called to tell me that the price was exactly the same as I had been paying- no discount for purchasing by mail in bulk. The price was more that 2 times what they had quoted me on the phone twice. Currently they tell me I can save money by purchasing a 1 month supply by mail. If this is true- and I doubt it- it will be the first time I have ever got the best price by purchasing the least quantity. Through all this hassle I have been without my medication for several months. I deeply regret that my insurance company does not offer alternatives to this incompetent/dishonest money hungry company that puts profits well above the next 10 factors. I will start to look for health insurance that gives me options to CVS.

Resolved cashier

I went to CVS today to purchase a few things using coupons. "Leslie" waited on me and was the ruddest cashier...

Resolved two (2) perscription mishaps

In December 2009 the pharmacy indicated on a call in order that I was to visit my doctor before filling my blood pressure medication. After confirmation of my visit the pharmacy filled a perscription and because I was ill my husband picked it up, I took this medication for three (3) weeks before the pharmacy called my home and my job to advise me that they gave me someone else's medication. I took the bottle of medicine to them and they advised me that the other medicine was not going to hurt me and gave me a $25 gift card. . . .At the top if this month (February), I had to go through the same procedure and was given the wrong hypertension medicine - which I took for about a month before learning from my physician that it too was the wrong medicine. My doctor advised me that the pharmacy faxed a document that was issued in 2008, I told the doctor that I assumed he was lowering my medication as I had no idea what was going on assuming that the pharmacy had to be 100% CORRECT when dealing with the customer life. I shall question every order in the future and hope that these mistakes have no adverse affect on my health. In advising the pharmacy technicians of this new mistake they told me that it was my responsibility to call in the correct order. . . I told them that this was a mechanical call in order, I did not speak to any one, just gave the number indicated on the bottle. The technicians then told me that the doctors office OK'ed the order. I told them that the order originated from the pharmacy and that they forwarded a 2008 missive to the office. I then asked why they would hold on to 2008 information as it's outdated and should be removed from their files. My hypertension is OFF THE CHARTS now and I have your pharmacy to thank for this. . .I hope someone from your company communicate that they have received this communication and what you propose to do about this. Thank you -

  • Cv
    cvs employee Mar 25, 2010

    Thats a miserable situation.

    0 Votes
  • Sp
    Sparda29 Apr 28, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I work in a pharmacy. I don't know why so many people hold on to their old prescription bottles. When you go in for a refill, throw out the old bottle.

    0 Votes

Resolved put take 1 capsule twice daily on bottle instead of 1 daily

For almost 3 weeks, I took 2 capsules of KAPIDEX 60 mg. daily as directed on the bottle Rx238219. I ran out...

Resolved they are extremely slow, and the technicians make mistakes there all the time

I was in cvs in huntingburg indian Technician Slanders Shoppera when a women i knew that was a cvs pharmacy helper started slandering me when I was picking some tylenol for my 3 year old son. Lets say I wasn't a happy camper, i controlled myself so there wasn't a seen with my son. I will not be returning business and will making recommendations to all Dubois County residents to avoid Huntingburg Cvs because thats not the first time I had problems there, they are extremely slow, and the technicians make mistakes there all the time.

Resolved nasty pharmacist

I have been a loyal customer with CVS for many years. My wife and I have all our prescriptions filled in...

Resolved store manager of 7765

The new store manager over at the store on Amarillo Blvd has not been a good choice as a manager. He is not treating the employees there with respect. I love CVS and the work they do but he is not made for the management spot. He makes the employees there do so much work and just threaten them with their jobs or with writing them up. The district manager needs to either change the manager up or figure out something because no employee should be scared of losing their jobs or upset everyday. Plus he should not be speaking about religion in the work place to the employees either. I would not want him as my manager ever. He needs not to let the stress of personal life and work life effect the way he treats his employees unless the employees are not conducting as a person should in a work place.

  • Cr
    crymeariverman Aug 28, 2012

    call them asap !!! Confidential Toll-Free Ethics Line: 1-877-CVS-2040. posting on this website will get you no where.

    0 Votes

Resolved the customer is always wrong

Ever heard the saying "the customer is always right"? Well, not if you are a customer at a CVS drugstore. I wanted to purchase some makeup there. A tinted moisturizer that would normally be upwards of $11 was marked as 75% off. The product had an actual sticker on it that said it was 75% off. It was among other products that were exactly the same, also with 75% off stickers. However, at the cash register it rang up at full price. I pointed out that it was supposed to be 75% off. The cashier, bless her heart, did me no wrong and was very polite. She may have been new so she sent for the manager. The manager came to deal with me and proceeded to tell me that I took the makeup from the wrong spot, that there were other items from the same brand that were 75% off but not the particular item I was trying to purchase. I explained that it was in the right spot and other products around it that were the same were also 75% off. I also referred to the sticker. Now, I don't own or manage a store, but from my experience shopping, when something is marked as on sale and it doesn't ring up at that discounted price, they will manually change the price and give it to you at the discount (within reason, I'm sure). Anyway, she should have gone to verify what I was saying, rather than make me feel like an idiot or that I was an unscrupulous individual and had taken a sticker off of something else. By that point I was so annoyed I didn't want to get the item, even at 75% off. I just bought the other thing I was going to get (a little bottle of milk, so they only got about $1 from me). I have not set foot in a CVS since.

  • That's odd... Unless he personally knew every single item that was 75% off, he should have gone over to the area to see if this particular item was on sale too. However, sometimes people take stickers off other products and place them on items they WISH were discounted and then you can't really blame the store for something another customer did...

    0 Votes
  • Na
    Nan871 Sep 25, 2010

    We are always to go and check to see if product a customer got is in fact tagged with a sale sticker..if it is tagged wether correctly or incorrectly we gladly fix the price. I don't know what store you were at but the comment above brings another good point..we have a few peopl that will take sale tags or product n put it in wrong spot so that they always get stuff on sale . Its unfortunate but you may have had that happen..someone put 75 percent off stickers on something that we weren't to have marked down. Either way you should have gotten it for 75 percent off

    0 Votes

Resolved rip off drug prices

I have two questions for you. The first- I currently purchase 2 prescriptions each month. Before I meet my deductible I pay $4.04 for one and $4.83 for the other. As soon as I meet my deductible it goes up to $10.00 per prescription. I have called both my local CVS pharmacy and Blue Cross. I was told by CVS that they had gone to the 90 day refills and that is why I was charged the $10.00 since I was not getting 90 days worth which makes no sense because in January it went back down to the four dollar amounts. Blue Cross says that it is paying the amount that CVS submits. My question to you is why are the amounts changing. It has nothing to do with what prescription plan I am under. It seems that you are billing Blue Cross extra once I reach my deductible which is not right. I should be paying the same amount as before I reach my deductible as after.

The second issue is for a prescription for Clebetasol Prop .05% foam. As you can see from my records I paid $195.17. When I returned home I called 3 other pharmacies one of them another CVS to see what they would charge for this. Imagine my surprise when I found out that (and these are retail prices) all were lower than the CVS that I use. One almost half. I also learned from the other CVS that the price quoted of $175.99 would be less once she determined what type of insurance that I had. I cannot understand why there would be a $25.00 difference in 2 stores in the same area. Walgreens was $134.99 and Midtown Pharmacy was $89.93. Quite a difference. I wrote this letter to CVS in RI over a month ago with a request that they respond in a timely manner. As of this date I have heard nothing from them. I had this problem about 10 years ago with their pharmacy and quit using them. I tried again and this is what happens. I can unequivocally state that I will never ever use them again.

  • Ra
    RaceWorld88 Feb 16, 2010

    I personally know of this issue about the copay prices. My aunt had the same issue on her medications. And from working in the pharmacy I called them about it. Basically what it comes done to is a software issue. The pharmacy does not "send a bill price" to the insurance. The prices that the pharmacy gets paid by the insurance company based on the contract they sign.
    [It is something like AWP - ? % + a dispensing fee]. So the cash price has nothing to do with the billing issue. The pharmacy submits the information to your insurance carrier [Drug NDC, quantity of meds, days supply, doctor's ID...]. And the insurance company sends back if the prescription is covered and your price that you pay. This is where the problem is. If you have not met your deductible, your insurance sends back the price based on the contract price [awp - ?% + fee]. Once you meet your deductible, the insurance is set up to send back copay amounts.

    Your insurance is not paying anything so they just send back the copay amount. [The $4 you where paying is the most they are willing to pay for the med] I seen this happen a lot with blue cross [Mainly with Medco that handles the pharmacy benefits.] Without knowing the meds that are in question. I have seen sometimes it is better to pay cash for them then use the insurance on some. The pharmacy has no way to override a copay amount that the insurance sends us back.

    As for the second issue We have had prices cost more then $20 for the same medication in the same store. The manufacture has a set AWP price for their drug and they do vary by the manufacture. When ordering drugs for our pharmacy I see our costs and I have seen the same medications with $40 price differences. So the price can have a difference. The one with a $100 difference, I would make sure that they looked up the correct form. And with the Clobetasol foam, I make sure that the pharmacy for a lot less gave you the price for the correct form. That has a cream ointment, gel, solution.. forms.

    I worked as a tech in a chain pharmacy for about 10 years, before I left and opened a pharmacy that I own.

    0 Votes

Resolved rude customer service

Called in for a refilled and the pharmacist was very rude. He identified himself as Andrew. I must admit that...

Resolved incorrect dosage

On 2/9/10 I picked up a prescription for Pataday eye drops from CVS Pharmacy in Haverhill. When I arrived...