Complaints & Reviews

rude cashier and manager on return

I went for returning 2 bottles of shampoos which I purchased 3 days before. The cashier is really hesitated...

double/duplicate charge

CVS seems to give me problems all the time. I have experienced unpoliteness, rudeness and bad customer...

missing narcotics

I have severe arthritis requiring narcotics on a regular basis for relief. There have been numerous time...

gave me someone else's med

pharmacy gave me someone else's med and couldn't find my med. Pharmacist said she filled mine so...

dtv converter scam

A few weeks ago CVS had a one day sale on a tv converter box. The price was $40 dollars, so with the DTV...

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manager accused of wrong doing without proof

I purchased Excedrin and presented coupon printed from http://www.excedrin.com/offers. shtml directly, the...

my job

I went on maternity leave to have my baby girl in August. About 6 weeks later, I called in to see when I wa...

coupon refused

Pepsi was advertised 5 / 8 packs for $10.00 I bought 10 / 8 packs & 1 gallon of milk Total would have been...

several incidents

WOW! I was stunned to see other customer complaints have happened to me as well. I have been going to thi...

mis-information of prescription medication

Monday, 11/20/08 I picked up my refill for Zolpidem Tartrate, 10 MG Tabtev (Generic brand for Ambien). When I...

misfilled prescription

I have had multiple problems with this store and have complained to the regional manager before in regard to...

wrong medication

The doctor prescribed Promethazine-Codeine Syrup. I was given simple Promethazine Syrup. I couldn't...

did not ship prescription overnight as promised

Ordered a prescription refill on Monday. Ordered overnight delivery. Needed the refill by Friday...

someone elses script covered with a tag with my name incorrect rx number

id like to make a report against cvs pharmacy 15 colonial place mt vernon ny 10553. i had a perscription and...

over charged?

On October 23rd, I was in CVS for a prescription to be filled. I also bought other items along with...

product availability

For many years I have been using the CVS brand dental adhesive. For several months now I have been unable to...

overcharge

My debit card was charged twice for a photo service. The first time the employee said it did not go throught, and I was charge for $ 32.97 because I request a cash back of $5.00. The second time I was charge for $27.97 .
I spoke to the store manager and she asked me to call the phone number on the back of my CVS card to solve the problem because she can not do anything about it. I called the number 1-800-shop CVS and the recording message did not give me any options to speak with a customer service representative.
Now I ended paying almost $60.00 for a service that really was $28.00 what is completely unfair and expensive.

  • Cv
    cvsmegan Mar 02, 2010

    There is a way for any member of management to solve this. They have that option in the office computer. as well as your bank statement, which you can get over the phone. Don't ever let an employee tell you there's nothing they can do about it, unless they've checked their computers. A member of management will have to do it, but it's called "electronic journal". it records every transaction from every register and every cashier from then to a week prior. Otherwise, you could go to your bank and get a print out of the transactions, and bring it back in, and they could take it from there.

    0 Votes

will not let you register your card

Have had card for 6 years. Suppose to recive extra bucks from using it. On bottom of latest receipt I noticed...

not responsiveness

I have been a customer of CVS stores for many years now, have never had a complaint. In fact I was probably...

tainted food

I bought a bad of the Sour Neon Crawlers the other day and now I know why they were just 69 cents. The bag of...