CVS
reviews and complaints

The Palmetto store is dirty, no wipes for carts, floors and counters dirty, shelving messy. You want to get out as quick as possible. The help does not care, carts out in the parking lot.. No wipes . Dirty entrance and floors thru out the store were nasty. I could not get out fast enough. Went across the street. Spent 140.00. I will never go to a CVS again..

My sister is a senior in Tewksbury, MA. The CVS on Main Street has been very abrupt to her on many occasions. One clerk asked if she planned to camp out at the store. We are old, we need our medications, but we do not need grief picking them up. She went to pick up a prescription and was told that it was too soon and if she wanted it she would have to pay 26.00. Then when I called to complain I was told that it was a mistake, and she should come back for a refund. I sent her back, she had what was left of the prescription in a bottle and the clerk made her surrender the medication for a refund! When you call, the phone system is miserable, and you have to follow endless prompts to speak with a customer service rep... CVS sucks!

I have been a customer over 10 years or more and I have never been treated so disrespectful and have had the worst customer service ever Tammy, she gets complaints all the time from other customers their is a line of people Trying to Ask The manger of the store to do something, yes 2-3 people making COMPLAINTS at the same time, The manager at the store said that the pharmacy is separate from the store, and she can do nothing, Very Sad, I will be leaving if something is not done, 3-4 hours just to fill 88 pills, " This Is Ridiculous " and Very unprofessional

I purchased Maybelline concealer about a week ago, using a coupon from the app. Realized the makeup was the wrong color I tried to exchange it at the CVS #2959 on Endicott St in Danvers MA. It was unopened, had the receipt, and was told it has to be a full return and the price would increase as I could not use the coupon. All I wanted to do was exchange it. The return policy for your company is horrendous! Had another incident last year trying to exchange a CVS brand product (women's protective pads) and the had the same experience. I will not be purchasing anything from CVS beside my prescriptions.
Also, you price gouge. Pricing on the same brand items, Dove body scrub, body wash, Premiere protein shakes are outrageous! $3-4 over the same items in Walmart!
Work hard for my money and wont be wasting at CVS!
My card # [protected] so disgusted

Hi,
I work at a doctors office in Boston, MA and we are constantly receiving prescription request with bilingual directions. This does not seem safe, due to the fact that not all employees are bilingual. Can this please be addressed?

Thank you

I was yelled at by a CVS pharmacy manager because my new primary doctor electronically sent over about 13 prescriptions. At first, they ignored that the Controlled medication prescriptions came in. Then I was told I needed A Narcon Prescription and she wanted all my medical history, I guess since 1991, which was when I started seeing doctors regularly.
On the next visit, my spouse went to pick up my HIV medication which had a $30 copay. Someone took their key and override the price to $90. I never got the money back. I had just come back from Being in San Diego for 3 months. I had come in touch with three different pharmacists from CVS while I was there. They were polite and nice and didn't hassle me about anything. Prior to leaving for San Diego, I lived in Wilton Manors Florida Some night pharmacist named Richard down out refused to serve me the HIV medications I was messaged to come to pick up, He then called the police on me for no reason but for sticking up for myself. Something wrong with the Florida CVS crew. Oh, the manager in the Boca Raton store I paid $90 on a $30 copay, her name was Alison. The prescription was for Symtuza. MY name is Seth Solomon [protected]

My wife and I had appointment for Covid test
at CVS on West Esplanade and Chateau Blvd. Kenner, La.
Both of us arrived but I was not on list for test.
I showed my confirmation number and response from
CVS for that location and time.

Pharmacist refused to follow up to determine why
my name was not listed however my wife was scheduled.
Very poor service indeed. Transfer all of my prescriptions to Walgreens at Chateau Blvd. Kenner, Louisiana

I am going to file this complaint with the Louisiana Pharmacy Board.

Carl W. Mixon
[protected]@mixon.net

My complaint is with the CVS, 423 West Broadway in South Boston MA 02127. Cannot reach Pharmacy by phone. Put on hold for hours. I missed my medication twice because of this. I am a Senior and my medication is very important to me. Please do not tell me this is due to the virus. You can reach me by phone [protected] or [protected]@aol.com. thanks

The Harrodsburg Kentucky location has to be the most unorganized pharmacy I've ever dealt with and unfortunately I have no other option or location to use. Any direction they are given like not to fill a prescription or that you no longer need that prescription must fall upon deaf ears because the directions they are given are never followed. If they are understaffed then get them help ! Please ! Prescriptions are never filled at the time they are supposed to be and I've never seen a pharmacist not on the phone . Pharmacists should be filling scripts not taking orders and working the drive thru !

The wait time for reaching the pharmacy by telephone is atrocious. I waited over 20 minutes on 3/12/21. This is a frequent problem with this store. It appears they are always understaffed. This appears to be an ongoing problem at this store location. When calling in one has to listen to the inane recordings about how important one's call is and telling me all my problems will go away if I visit CVS.com.

My son, William Hubbard, went to see MD at Johnson Health Center on 3/4 and MD started him on new prescription Folacin for ADHD 15mg which was sent to CVS in Altavista Va. He called the next day and the pharmacy staff states it needs pre-auth. from ins company . Several days later we had not heard anything we contacted MD and spoke with pharmacy at CVS Timberlake Lynchburg to get the script transfer ( Timberlake CVS states that Altavista Pharmacist put a block on it so it could not be transferred) They also (Altavista) also told us we could not even pay for the medication we had to wait for insurance denial first? I even got a text message on my phone [protected] on Thurs 4th it was pending approval. Today 3/11 I went to CVS Altavista again thru drive thru window, when I asked about medication they tell me "They never received prescription from MD" they have nothing in the system. That was definitely a lie because I received a text on 4th which state it was pending insurance approval and the Timberlake CVS could see it too in their computer system. Mr. Rose? the Pharmacist is the most Rudest pharmacist I have ever met. This is not the first time I have issues with Altavista pharmacy. I have been a RN for many years and dealt with many pharmacists he is the worse I ever ran across. I am transferring my meds and family meds to another pharmacy. I think you better be looking into his practices ( such as deleting scripts) I hope you can resolve this issue immediately . I need the prescription to take elsewhere to another pharmacy.
Linda Mitchell RN, BSN for William Hubbard

With how wealthy the CVS Company is I don't understand why the stores have so little help that whenever I come to pick up medication I am in line for almost an hour. The lines are huge inside and outside, and trying to get to speak to someone on the phone is impossible. The company should put some money into staffing before we all give up on the whole company.