Just got this new 360 Cap One checking account in Oct 2019. This problem has come up 3 times. It involves Cap One bill pay. I pay my bills through Capital one Bill Pay. I also have a 24 hour grace period if there are not enough funds in account to still pay the bill and if I do not deposit funds in negative account, then bill is not paid. Bill pay requires you to pick the day before to send out bill due amount and then it is paid the day after. I checked my 360 account the day before -- actually I checked it 2 days before the day the money is withdrawn. So for example, I set up bill money to be withdrawn Jan 22 to be paid on Jan 25th. On Jan 20th and Jan 21st I checked the 360 account to make sure funds were there. They were there. All good. Besides that fact, at midnight on Jan 22nd, there was a direct transfer of more money into the 360 account so I knew the account would have funds. On morning of 22nd, I get an email stating that one of my bills wasn't paid, NSF in account. I checked the account and there are funds in account. Cap One attempted to say that when the bill pay went through there was not enough money in the account. That is not true. The transfered money went through at midnight. So funds were there but bill pay did not pay the bill. Cap one tried to say that bill pay attempted to pay the bill before the transfer of funds. So bill pay pays bills in the middle of the night? Regardless, the transfer of funds of midnight was there. So why did this happen? Cap One says they automatically do bill pay in the middle of the night with 360 bill pay. Real simply. I transfer money from one Cap One account to another Cap One account at midnight of withdrawal date. Bill pay attempts to withdraw money out that same night but they say they did it before the funds were transferred into the account. So bill pay does not pay one bill, even though after all bills were paid there was more than enough money in the account to pay the bill. If money is put in account to cover bills at midnight and bills are to be paid at midnight, then the account should be in good standing and not that, oh, one bill attempted to go through before the funds were transferred so that bill was not paid. Capital one needs to work on their 360 banking account and fix this problem. One way would be to make sure transferred funds from one account to another account are immediately there at midnight. (I mean, this is from one of my own personal accounts to another. it should be no problem.) so because I put my money in one account and wrote bills on that money with money leftover after, but bill pay says no, we went through before the transfer of funds, I am left with having to pay a late fee. 360 banking has some problems and needs to be fixed.
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