Capital One reviews & complaints 1033
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Capital One - Not receiving paper billing
I never received my payment for march, 2024, I called and asked can I have the bill sent to my email address, the woman with an accent, put me on hold and never came back on, I am fuming, after waiting for over 4 minutes for her to come back on the line, I hung up, fuming. I felt like I was dealing with my lousy cable company, customer service. I called...
Read full review of Capital OneCapital One - Credit cards access to information
More than one month ago, capital one blocked my app access and so I'm not able to see my credit cards balance, or make payments. I'm able to log in but appears a message saying that I can't access my information because they need to confirm some information and I have to call them. I never received an e-mail or phone call from them about this. since that...
Read full review of Capital OneCapital One - Capital one venture x credit card
I have been in contact with Capital One Customer Services and Travel agents, specialists, and managers in various departments weekly since January 15, 2024. I have not had my case resolved. Actions were incorrectly taken on my account, notes on my case were not accurately documented, and my claim has supposedly "escalated" to the loyalty rewards department...
Read full review of Capital OneCapital One - I am not able to access my credit cards online
Apparently, the tech wizards at Capital One have allowed only those with cell phones to be permitted to access their accounts online. I often go online to review transactions, etc. (to ensure integrity and accuracy); and they are denying me that. I have been calling for over a year (since they took over Comenity Credit Cards) and they refused to "fix" their...
Read full review of Capital OneCapital One - Deposit withheld
On more than one occasion I have received a company check from a law firm that I consult for. Each time I have deposited their check it's put on a 5 day (plus hold). On one occasion it created a late payment from my capital one checking acct to my Capital One credit card which did have the available funds but was rejected with no explanation. Thus I now...
Read full review of Capital OneIncentive bonus for opening account
On September 3rd 2023, I opened a online bank account with Capital One. At the time they had a incentive bonus of 350 dollars. As long as you made two direct deposits of at least 250 dollars, within 75 days, you would receive the bonus. I used the social security direct deposits of my wife's and I. Because the government takes their time, the deposits went in at 78 days. I have called customer service three times, and they say, sorry cant help you. I did everything I could to make it work, it just seems strange, that they are so adamant.
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Capital One - Credit card
hello there, Earlier today I spoke to someone about lowering my interest rate. I have been a customer for years. A good one. I spoke to a representative who had no clue what she was doing so I asked for a manager. When the supervisor got on the phone she would not listen or answer the questions. She said you dont lower interest rates on the phone you...
Read full review of Capital OneCapital One - Personal banking checking account online bill pay
I have been an ING, then a Capital One checking & savings account holder since 2004. Starting in October, 2023, my online bill pay started not paying my bills! I was never notified. Never given my $$ back. I only found out when I opened my utility bills for the next month & found that more than half were never paid. And my samsclub bill! I tried to pay it...
Read full review of Capital OneForfeiting Points
I had a $935 credit for Alaska Airlines as I needed to cancel my flights [PDX to OAK, Dec 29th - Dec 31st roundtrip]. When using the credits to book one-way tickets [Pdx to oak on dec 29th] for $134 each, they ended up charging me $428 for each ticket (I purchased 2). When asked by I didn't have $667 in credits to use.
They said that the prices were subject to change, and they didn't update me that it went from 134 to 428. Additionally, they said by booking I forfeit the rest of my credits.
How is that possible? They upcharge me and I loss all remaining credits. Capital one had poor resolution to helping me as a customer. They offered me $30 in lieu of the $667 that said I gave up.
Claimed loss: $667
Desired outcome: $667 in Alaska Airlines credit or 66,700 in Capital One Points back into my account.
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Credit card activation
I have recieved a link to upload my Government Identification. I have a Native tribal enrollment card. I belong to a Federally recognized tribe. We are a sovereign nation. This identification is all that I have, it goes against my civil rights as a Federally Recognized member of a Federally Recognized tribe. My government ID includes a picture, issue date, expiration date, signature, and a address. The TSA accepts this identification, so does law enforcement. There is no reason your company can't verify my identification. Social securities IDme.com even accepts my id. IRS accepts it. I have birth certificate and other documents. I look forward to resolving this issue, without having to seek further legal advice.
Thank you
Mikhael E. Bigwitch-Mills
also the 3rd picture included is a web capture from https://roadmap.rootandrebound.org/tribal-issues
Desired outcome: Approve my identification so i can further my education and better my future.
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transfer $ money back to my bank
i did this transfer back to my bank like around 7am Eastern Time Jan. 17. Capital One will not release the money to my bank so far till till the 18th ! with the way the internet is that should have immediately ! They take their sweat old time to do anything they want. right or wrong you decide. jus know they will not be my saving bank ! you must decide for yourself if you wish to deal with their slow process !
Claimed loss: not sure yet, just know bank account will be charged NSF. being over 65, disabled this is not good !!! with electronic transfer and the way the internet works there really should be all these delays @
Desired outcome: get the money they have in my bank back to the bank
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Capital One Travel Portal
On an international flight 1 month from now, the flight times were dramatically changed by the airline. I did purchase the flight disruption assist, when contacting the travel support team 4 different times to see if they could help accomodate the change that was made. Darwin the supervisor actually told me "Take it or leave it." They would not offer to help in anyway. The only option he gave me was to pay 200-dollar penalty to change the flight dates. This was a flight leaving Mexico for my wife and they uprooted the entire plan for the flight home. I will have to book another flight or get a travel "credit" to adjust my flights.
This is not the first issue i've had but it is certainly the last unless Capital One is able to untangle this mess and win back a customer, because after almost 2 years of using them exclusively for my weekly travel ive had enough of their help.
Claimed loss: 628.54
Desired outcome: I would like my money back for this so I may rebook an appropriate flight.
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I give two stars for the fact that the Cap One travel cards have many benefits. i rarely review but in this case, pros do not out weigh the cons.
Traveling can be hard, and if you need to reach out to their travel support line. Its about to get harder. Their travel team has almost no authority to help. They are not afraid to tell you no, ther is no accountability for your travel plans mix ups, or changes EVEN when you get their travel disrupt assist. Even getting a supervisor on the phone is useless. They will leave you high and dry with a take it or leave it attitude.
Also, they do NOT have as many lounges as they say. They use priority pass, and their extension to that has no benefits. Much less work just to sit at the gate and wait then attempt to find a lounge.
Capital One - 360 checking account
I opened up a checking account with capital one since I've had the account capital one automatic system has been randomly restricting my account for unknown reasons when I called to see why I was told by a rep that my account was new and that they didn't have any control over the system I verified myself and thought to myself hey they are just doing their...
Read full review of Capital OnePayment not received
My card ends 6035 Walmart credit card I paid 55 on December 3 on December 5 a ach from you was processed through my bank for another 55 I called customer service and said I couldn’t pay twice I get paid once a month December 14 I get a letter no check that the available credit was debited back out and my check was being mailed they didn’t send it out till 6 days later I still have not received it I had no money to go visit anyone and a dr appt on the 21st would be canceled I don’t get my pay again till the 29th I pay you on time they prevented me from Xmas and seeing a dr I really needed to see so because of this and I probably won’t see it until after all holidays capital one can wait to receive my next payment this can never be fixed
Claimed loss: 55
Desired outcome: 55
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Capital one credit card
I dont know my full card number I destroyed it only the last four digits4024. My complaint is that my address my email address and my cell phone number was all used for someone to open another account or so someone came and accused me of opening an account in their name, I did not. when I called capitol one they said only my name and account was under this email etc. and when these people called capitol one gave them my address, my email and my cell phone number. which is a breach of privacy on their part. why would they tell me one thing share my info with someone else and tell them something diffrent. I am not taking the blame for opening a credit card in someone elses name. I dont know what I should do. My name is Jeanette Miles. 157 River st. Hornell, New York 14843 my cell number is [protected]. Please advise me.
Desired outcome: To get my name off of any ones accounts. that arent mine
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Quicksilver credit card
I have paid off my entire balance for the account ending in 3899 on December 1st which had a due date of December 5th - therefore no interest assessment ($71.92) should have been made. Therefore I am disputing this invalid charge and I will not pay it. Please erase this charge and then terminate my account... I have zero balance and all monies owed to Capital One have been paid and therefore I am terminating my financial relationship with Capital One!
Sincerely,
Leonard Dandrea
Cc: file
Desired outcome: Reverse invalid interest charge of $71.92 and terminate my account.
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Capital One Platinum
Got a text Msg Today About a faulty charge of 59.00 on my Platinum Card. This is only the 2nd day I have had this damn card Called customer service to find out where the charge was from After waiting 22 minutes got someone who wanted to verify who I was. Fine but the steps I had to go through was an aggravating ordeal Told him that I wanted to end my account Horrible service. This text Msg happened on Dec 8 2023. My ordeal via Phone happened at 11:39 AM.
I will never Deal with this company Again,
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horrible service
This credit card scams with late fee changes. They knowingly don't let the customer pay on time, restricting you to pay and then charge you with a "late fee." The worst service ever! They don't let you pay on your due date until 8n p.m. Eastern time and if the customer lives in the West coast they won't have the equal opportunities as in the Eastern coast. East and West Coast has a 3 hour difference which means when the Western customer finishes his work day at 5 p.m. they are not able to make the payment on time. None of the other banks ever did that, in the other banks the card holder is given an opportunity to pay until 12 a.m. , and even if the customer is late the other banks waive the late fee one time and Capitol One refuses! Because that way they try to scam people out of extra money. For my balance $2.30 they charged me $27. Absolutely horrible service!
Claimed loss: $27
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Capital One - Capital One Travel
Dear Mr. Fairbank, I wanted to let you know of my recent problem with Capital one Travel. I have been a customer of Capital One for a while now and have used Capital one Travel so I can enjoy my rewards. Recently I "price froze" a trip to Phoenix as I suspected my Jayhawks were going to a Bowl game there. I froze the price until today at 8:30. I got all...
Read full review of Capital OneCapital One 360 Checking customer service
I deposited $1,005 into my new Capital One 360 checking account Nov. 13, 2023.
Today, Dec. 2, 2023, I checked my account and saw this message:
Alert
Your funds are currently not available for withdrawal. Please call us at [protected].
I have called and still on hold waiting to speak to a customer service representative ... it's been 38 minutes and I'm still on hold.
At first it said call volumes are high and my wait could be as long as 10 minutes.
Capital One Customer Reviews Overview
Many customers appreciate the convenience of Capital One's online banking platform, which allows them to easily manage their accounts, pay bills, and transfer funds from anywhere. The company's mobile app is also highly rated, with users praising its user-friendly interface and helpful features.
Capital One's customer service is another area where the company excels. Customers report that representatives are knowledgeable, friendly, and responsive, and that issues are resolved quickly and efficiently.
In terms of credit products, Capital One offers a variety of options to suit different needs and credit profiles. Customers with good credit can take advantage of the company's low-interest credit cards, while those with less-than-perfect credit may benefit from its secured credit cards or credit-building programs.
Overall, Capital One is a highly regarded financial institution that offers a range of products and services to meet the needs of its customers. Its commitment to excellent customer service and user-friendly technology make it a top choice for many consumers.
Capital One In-depth Review
Overview: Capital One is a leading financial institution that offers a wide range of products and services to meet the diverse needs of its customers. With a rich history and a strong mission to provide innovative financial solutions, Capital One has established itself as a trusted name in the industry.
Products and Services: Capital One offers a comprehensive suite of financial products and services, including credit cards, banking, loans, and investment options. With a focus on quality and variety, Capital One ensures that customers have access to a range of options that cater to their specific needs. The company's commitment to innovation sets it apart from competitors, constantly introducing new and improved offerings.
Customer Experience: Capital One prioritizes customer satisfaction, providing an exceptional user experience on its website. The user interface is intuitive and easy to navigate, allowing customers to access their accounts and manage their finances seamlessly. The customer support channels are efficient and responsive, ensuring that any queries or concerns are addressed promptly.
Account Management: Capital One offers robust account management features and tools that empower customers to take control of their finances. The online banking capabilities are comprehensive, enabling customers to make bill payments, transfer funds, and monitor their accounts effortlessly. The mobile app is user-friendly and provides a seamless banking experience on the go.
Interest Rates and Fees: Capital One offers competitive interest rates on its financial products, ensuring that customers can maximize their savings and investments. The company is transparent about any associated fees, providing customers with a clear understanding of the costs involved. Capital One's pricing structures are in line with industry standards and offer value for money.
Security and Privacy: Capital One prioritizes the security and privacy of customer information. The company implements robust security measures to protect customer data and maintains strict privacy policies. With a strong focus on fraud prevention, Capital One provides customers with peace of mind and offers dedicated support in case of any security breaches.
Rewards and Benefits: Capital One offers attractive rewards programs and benefits to its customers. From cashback rewards to travel rewards and loyalty programs, customers can enjoy the flexibility and value of these offerings. Capital One's rewards programs are competitive and compare favorably with those offered by competitors.
Financial Education and Resources: Capital One is committed to empowering customers with financial knowledge. The company provides a wealth of educational resources and tools, including blog articles, guides, and interactive tools, to help customers make informed financial decisions. These resources are easily accessible and highly useful.
Community Involvement and Corporate Social Responsibility: Capital One actively engages in community initiatives and demonstrates a strong commitment to corporate social responsibility. The company supports various philanthropic efforts and partners with organizations to make a positive impact on local communities. Capital One's sustainable practices further contribute to its reputation as a responsible corporate citizen.
Overall Rating and Conclusion: Capital One excels in providing a comprehensive range of financial products and services, coupled with an exceptional customer experience. With competitive interest rates, robust security measures, attractive rewards programs, and a commitment to financial education, Capital One stands out as a top choice for customers. While there may be areas for improvement, such as further enhancing the mobile app's functionality, Capital One's strengths far outweigh any weaknesses. Overall, Capital One is highly recommended for individuals seeking a reliable and innovative financial institution.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Capital One. Make it specific and clear, such as "Unauthorized Charges on Capital One Credit Card" or "Capital One Account Closure Without Notice".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with Capital One. Include key areas such as:
- Customer Service: Describe any interactions with customer support, including wait times, the helpfulness of the representatives, or any miscommunications.
- Account Management: Discuss issues related to online banking, mobile app functionality, or problems with managing your account.
- Fees and Charges: Mention any unexpected fees, charges, or discrepancies in your account statements.
- Loan or Credit Services: If your complaint involves a loan or credit card, detail the application process, approval, interest rates, or payment issues.
- Dispute Resolution: Explain the steps you took to resolve the issue with Capital One, including any communication with the company and their responses or lack thereof.
- Personal Impact: Share how the issue has affected you personally, such as financial stress, credit score impact, or time lost.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with Capital One, statements, or receipts. Ensure that you do not include sensitive personal information like your social security number or full account numbers.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Capital One. In the 'Desired Outcome' field, clearly state what resolution you are seeking, whether it be a refund, correction of an account error, or another specific remedy.
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