Capital One
reviews and complaints

Joel Nando Bertorelli. August 9th, 2023

Attention: Complain Department of Capital One Company of Canada.

The removal of my inscribed and owed monetary debt of $1,000.00 CAD on a defunct Capital One Low Rate Credit Card in association with Mastercard company of America, USA. To have the inscribed monetary debt, stricken from the files/records in all formats, owed to the Capital One Company of Canada. Since, 2014 to 2023, including a two year hiatest peroid, not included as the primary and separate seven year waiting period, after financial "Discharge", starting from the date of July xxth, 2014. This is equal to a nominal waiting period of completed solvency, and nonreinactment of repeated debt, and or further debt with said company. This process should leave, (apart from nominal means of which the Capital One Company is allowed to undertake for future business credit applications) a clear and blank record of all past credit accounts, (that fall into the disclosed ruling stated by myself, but taken from the Government Standard), a right to have this process sustained, as well as a right to conduct with absolute fairness and ethical business practices the continued business from myself with the Capital One Company, in the future from today's dated compaint letter. Please begin my requested process, and confirm with me, via personal email address, for my electronic records, and proof of closure of account to standard practice under the stated ruling law of Canada. For your references my personal email address is [protected]@hotmail.com, and my current residential address, (in case of the need to mail any hard copies of the formal reporting closure of my Capital One Low Rate Credit Card Matercard) is [protected] Anderson Road, Richmond, B.C. V6Y-0J5, Canada. I thank you for the time that my compliant letter will take to resolve.

Sincerely,

Joel Nando Bertorelli.

[protected].

My account has been put into restriction. I have tried to get a hold of this number [protected]. I have left several messages to that number. (45 messages). I have not received a call back or some kind of communication with Capital One. This is not right and is unprofessional. Your bank has $910.00 that is my money and belongs to me. I am filing a complaint to the BBB and FTC for the abuse and negligence of your bank.

8/01/2023 I just found out today that my 360 money market account is receiving .8% interest instead of the 4.3% interest offered to other 360 accounts. Since Capital One no longer offers the 360 money market account why would they not switch my account to their newer offering. I have lost hundreds of $ in interest. I get emails, texts, and see adds every time they raise their rates but not once have I received notice that I should move my money to a new account to take advantage of the higher interest rate. I can't help but believe there are many other old time account holders that are being screwed out of additional interest because Capital One failed to do what was in the best interest of their clients. I have been a supporter of Capital One for over forty years but I can't forgive them for what they've done. This is a slap in the face for all their old account holders that have put their trust in Capital One.

I had stopped subscription to TOTAL AV months ago on my Capital App.They tried several times to take payment of £149 but was refused as it would show on my messages from capital card.Two weeks ago I also spoke to a lady at capital card please make sure no payment goes out to Total Av as I had cancelled the subscription .The lady confirmed I can see this was stopped and no payment will go out. Today I was updating the new phone and saw that capital card has paid out on 18th July 2023.I have spoken to Vishal in capital card help line who has promised to stop further attempts from Total Av and will put a request of the amount taken.

I had also emailed Total Av few weeks back on their web site email :[protected]@totalav.com to inform them that the subscription was cancelled and they should not keep attempting to take the money from my account.

[protected]

My Name is Frank Castro, I went to BJ, s and shopped. When I went to pay, I learned My MC Visa., [protected]). I called the Capitol one help line.

This was the start of a nightmare. I've done everything I was asked to do. Only after I called that I learned that the documentation I sent was illegible. What's going on? I have multiple cards with Capitol one. They asked for the Caballa's card number. I read it to the representative. She said it was OK. I have waited several weeks to have a replacement sent to me. I never received the first one.

Can you look into this, Please. I'm done tto

Capital One needs to seriously consider increasing one’s credit limits. I requested a credit limit increase for not one but two cards and was denied for both. The reasons they came up for the denials was ridiculous and the report that they showed for my credit through Equifax was a report from May. I have been with Capital One for a while but I am honestly considering no longer doing business with them in the future. I also would not recommend them to anyone I care about either.

On 7/5/23 I called more than 10 times to pay on credit card, it didn't recognize my entries...kept saying what was that? Please speak a little louder. I finally got through the web login and paid. But because it was after 8pm got charged late fee! My first call was 4:49pm my time in Az. This is wrong and your system is screwed up! I tried calling today, and it's still like that! Very frustrating and pissed customer! I don't agree with your $40 late fee.

Capital One has refused on several occasions to return any phone calls or emails. Now you have a robot answering emails and when I called the number in the email, I was disconnected twice. I need information to pay the cc even though you have already written it off. You have been holding my money hostage for ove a year and capital one refuses to address the issue. I want someone to call me and give me my money back and the information I need immediately

I was scammed by what I thought was a debt consolidation that was going to roll all my cards into one payment. I was asked for my credit card information much like a transaction being processed. They then got into my account online and made a full payment thru my online banking account with an account that was not mine. I only realized it was a scam when they asked me to purchase a money gram card and send that to them. I immediately called and reported the scam and it has been a year battle now on trying to get new cards. Every time I call they need a statement from the account that is not mine. I have never made any of my payments thru that account. The scammer made that payment. Reporting a scam has definitely not helped me in anyway. The payment should of came back rejected due to account not recognized or not authorized transaction. The bank is not going to give me anything because it is not my account. We don't even have a Wells Fargo in NH as far as I know. Had I never reported it I would have my cards and the payment would have been just a rejected payment.

I mailed all my payments in one envelope and they aren't being put on they're accounts like they should be. I've got proof of them. If you got one you got the rest now please put them on my accounts before I call a lawyer this is getting out of hand. One pussed off customer

Robin Pardon

275 white Blossom dr shepherdsville ky 40165

[protected]@yahoo.com

The inability to successfully answer questions is ridiculous..it seems the answers vary to who ever picks up tge phone never really answering but dodging the answer thru side stepping. No consistent response to any thing..very poor ...today it took me 83 minutes and 7 calls to pay a bill ..each time you get a different answer 1 out of 4 supervisors was able to process my payment..just poor really ..must be a different capital one processing system in every state county and city.

SBA Granted me a loan in 2020 and was reversed by Capital One in 2021 stating fraud. As explained by representatives it was reversed and was put in a general ledger as it was described to me within Capital One and was to be given back to the government. It is now 2023 I have been receiving phone calls from SBA stating I need to pay the loan back along with interest on this loan. as if I had the loan and it was given back. I have been calling the customer service line for support as i have been receiving phone calls from them. I had enough with the run around with the same information 3 years later as my credit is under an attack of this loan that I have no even used. I been calling asking for a tracking number to provide SBA with and I have yet to receive it. I have been provided with a case number and still no one has reached out to me about a solution on my account i had with this bank 3 years ago.

Case number: 20230515000248Q

My phone is broken and im trying to order a replacement phone through Google, which only places a temporary hold on my card until i turn the old phone back in. YOU BLOCKED ME from ordering my replacement phone. I cant change credit cards on Google because i have 2FA on it, WHICH IS TIED TO MY PHONE. I CANT CALL YOU BECAUSE MY PHONE IS BROKEN. Please for the love of god use your brains!

When I got this card I was working part time. Since then my Parkinsons got worse and I have a speech impediment and even loosing vision neurologically. I was forced to completely halt working for many reasons. I need a customer service email that is not provided easily for email for my speech impediment. I cant find so I post this here. When I used CHAT it stated I could not switch from the 20th to the 30th for my ODSP comes once a month and to my great dismay, the company that aided my credit is NOW every month reporting me as BAD or delinquent because they would NOT change my payment date to aide me above. I cannot help this matter as it would be re-occurring every month that I do not get a change and hurting my credit instead of helping it.

I've used their bill pay service for years. They just replaced it, 6/20/23, with the WORST bill pay service imaginable.

Half the payees I set-up were deleted.

When trying to pay one that remained, the service wouldn't even work. I entered the info, and it looks like it worked, but it just fails without any warning!. I got an email later saying it was canceled.

Calling customer service was of no help.

Trying to log into capitalone.com when I received an email on 17Jun23 to check an alert on Creditwise.

uBlock Origin has prevented the following page from loading:

https://itxqzymj.micpn.com/p/cp/c6ecf1f67f0daf89/r?url=https%3A%2F%2Fverified.capitalone.com%2Fauth%2Fsignin%3FrelationshipId%3D1&mi_u=386833fb6e79746782b816cb12a52f68581bd6dc

Because of the following filter:

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Found in:

EasyPrivacy

On June 1st, 2023 I accidentally paid closed Chase credit card through Capital One Bill Pay. My bad, no questions asked. I filed a claim with Capital One as well as Chase hoping to reverse the transaction. Capital One customer service told me that the transaction was legitimate and there's nothing they can help me with. Chase was willing to return my money, but the problem was that Capital One bill pay still had my old address (that I changed a year ago on my account) on the proof of electronic payment they provided me with. Because of that the process with Chase got escalated and extended. I called Capital One to inquire why Bill Pay still has my old address when I updated everything on my account. The answer was it's a different system, but then how come they don't let their customers know that? The lady on a phone told me she will walk me through how to do it and when we stumbled on smth she just hung up on me. Great Customer Service! I'm a pretty old customer of Capital One, but now I'm seriously thinking about changing a bank. Within the past year I had a several issues and Customer Service was not helpful at all. They transfer you 10 times to different departments and then just hung up on you.

I was notified of a possible fraudulent charge to my credit card a few weeks ago, so I called in to tell Capital One that I did not recognize the charge. They told me that they would send a code to a cell phone to verify that it is me. Well, I do not have a cell phone, and your company assumes that everyone has one. The secondary way was to upload to a site that they gave me the front and back of an ID. I tried that, but that did not work either because each time I tried it, it comes up with an error code. Since you do not send the code via email, the only other way was to send a bunch of personal information using our mail service. I am not going to do that because that is not very secure either. So, here I am with a new credit card that they have, I have the last 4 digits of that card, but they will not send me the card unless I send all of that material to them or get a cell phone which I do not want. Why can't you send the code via email like my bank does? Why is there no other options in my profile other than turning on both phone and text or turning off both phone and text? I have a land line that cannot receive text messages.

I am writing in regards to a disputed charge of $80.00. The attached receipt was manipulated by changing the 1 to a 9 to reflect a tip of $95.00. I did not leave a $95.00 tip on a $105.29 bill. The total line was also manipulated by making the 1 into a 2 to reflect at total of $220.29.

On the receipt I was given from the merchant you can see that I clearly left a $15.00 tip and wrote in a total of $120.29.

To make matters worst, Capital One informed me of the fraudulent activity and I responded in less than 24 hours. Captial One investigator said I was the one that manipulated the receipt and the merchant's copy was the correct one. I immediately cancelled my card and would never do business with this company again.

Capital One Case Number: [protected]