First Abu Dhabi Bank [FAB] Customer Care Service


First Abu Dhabi Bank PJSC

FAB Building, Khalifa Business Park 1. Al Qurum, PO Box 6316
Abu Dhabi
United Arab Emirates

Customer Support Phone Numbers

+971 600 525 500(Customer Service) 0 0
+971 26 811 511(International) 0 0
+971 23 053 888(Financial Institution Group) 0 0
+971 24 105 101(GOV Client Services) 0 0
+971 46 079 722(MNC & IBG Client Services) 0 0
+917 43 710 444(CMB Client Services) 0 0
+917 26 920 404(CMB Client Services) 0 0
+971 43 710 400(CBG Client Services) 0 0
+917 23 053 777(CBG Client Services) 0 0
+971 26 919 800(Abu Dhabi Office) 0 0
+971 44 245 760(Dubai Office) 0 0

Postal Address
Al Qurm – Business Park, P.O. Box 6316, Abu Dhabi, United Arab Emirates

First Abu Dhabi Bank [FAB] Complaints & Reviews

First Abu Dhabi Bank [FAB] / Credit card

Jul 15, 2019

I am righting it in regards to my credit card. I was offered settlement plan by the collection department which I had made it full as per the agreement. In the agreement I was promised that the card will be cancelled & they will issue me the clearance letter. I have not got either of them...

First Abu Dhabi Bank [FAB] / Account and bank branch customer service

Jul 14, 2019

Dear FAB, I had never asked ro open additional cureent account. But they did when providing loan in 2013. And when even loan fully paid accou t is kept. Until i found in May 2019. That there are minimum balance charges charged since Jan 2019. After alot of calls and emails, customer service...

First Abu Dhabi Bank [FAB] / Billing Service

Jul 14, 2019

FAB charged my card our DEWA bill amounting to DHS2, 205.53 last 07th June 2019 as shown and highlighted in the photo attached. However, DEWA didn't received the amount reflecting it in our current DEWA BILL (photo attached). We have already contacted DEWA and submitted necessary...

First Abu Dhabi Bank [FAB] / credit card

Jul 10, 2019

I'm writing this with so many disappointed service from FAB bank services 1. Credit card sales person will show you the fairy world and tell you what you can get etc etc etc and never explain what you have to do for get all that facilities basically hiding the real fact and show the...

First Abu Dhabi Bank [FAB] / loan

Jul 03, 2019

Iam FAB account holder-1901001484488048.Recently i done buyout loan from noorbank.FAB stafff informed my first installment will be after 90days but all the process completed the installment amount detected immediately which makes me more financial problem and even osm proceeding for...

First Abu Dhabi Bank [FAB] / fraudulent transaction

Jul 03, 2019

Please find below compliant sent to FAB customer service by mail on 1st July: From: "RAJEESH.P.R" To: "[email protected]" Cc: "RAJEESH Ramanan" Sent: Mon, Jul 1, 2019 at 16:30 Subject: From Rajeesh Pulimoottil Ramanan: Complaint against fraudulent transaction, A/c...

First Abu Dhabi Bank [FAB] / closure of credit card and clearance letter

Jul 01, 2019

I had requested for closing my credit cards with FAB on 28th May 2019(more than a month) and no action is being taken. I am calling customer care regularly asking for the update and they keeps on sending emails to concerned dept many times(they admit.. Am not sure) and I had visited Deira...

First Abu Dhabi Bank [FAB] / fraud transaction on my credit card on 13th june - ajay john.

Jun 26, 2019

Hello Sir / Madam, I Ajay John holder of FAB Credit Card 4622090009594038 was informed via a telephone call (by FAB emergency dept) at 3:55am on 13th June of a fraudulent transaction that has taken place using my credit card. I confirmed to the gentleman who called me that I haven't used the...

First Abu Dhabi Bank [FAB] / interest on closed account/ charges not reversed

Jun 24, 2019

I am customer of NBAD since 2009 and in 2014 I applied loan of 200K and NBAD opened automatically additional account for that loan. Monthly installments were getting deducted automatically from my current salaried account and in 2017 August, I paid whatever was pending at once. That time NBAD...

First Abu Dhabi Bank [FAB] / liability letter

Jun 23, 2019

FAB please help me to get liability letter. I applied for liability letter on 15th May 2019. My reference no is 1-1454454898. I called many times to customer care but did not get any any solution only reply is the request is in process. I raised a complaint. Complaint closed without call...

First Abu Dhabi Bank [FAB] / call centre service

Jun 22, 2019

I had reason to call to make an enquiry - the operative was condescendingly rude - named Manesh. He promised to get his supervisor to call - I am still waiting a week later! I want to close my credit card account and it has been nothing short of a nightmare! Call centre takes on average 20...

First Abu Dhabi Bank [FAB] / insurance product

Jun 20, 2019

I received a call from one of the FAB, one Ms. Legi Rajesh customer to promote the life insurance, initially I told him I need to review the insurance policy then I will purchase the policy but she forcefully debited my ceedit card and even after complaint to call centre she did not...

First Abu Dhabi Bank [FAB] / charges on dormant account

Jun 20, 2019

My account was dormant for last 4 years, suddenly in Jan this year they started charging Aed 275 per month and when i went to their Dubai Healthcare city branch their RM Ankur deal with me in a rude and non professional way for which i feel insulted and even he asked me to leave the branch...

First Abu Dhabi Bank [FAB] / very poor service

Jun 17, 2019

Very bad service from FAB. Its almost been 6 weeks that I had visited and submitted all the required documents to update from Salary and my new firm. Till date despite numerous calls and requests raised the team at FAB has been closing in on the requests without a call back. Below are the...

First Abu Dhabi Bank [FAB] / customer service agents

Jun 12, 2019

I am really shocked to observe that my series of queries/complaints are ignored by FAB staff. Even though I maintained a good profile with NBAD for the past 20 years, FAB is punishing for being loyal to nbad. Your staff continues to give false promises and the subsequent complaints raised are...

First Abu Dhabi Bank [FAB] / clearance letter

Jun 02, 2019

I went to FAB Boutik Mall branch last May 4, 2019 and gave the check to settle my credit card and flexi account dues. They said to wait for 7 days for the clearance letter but until now, I haven't received it. I'm calling the customer service almost everyday and even went twice to the...

First Abu Dhabi Bank [FAB] / credit card payment

May 28, 2019

Requesting your assistance in solving as issue related to my credit card (4241 **** **** 6353) payment which was made at the FAB CDM in Ajman Branch on May 22 by 5pm. I have registered a complaint regarding the same on May 23rd. I haven't received any response to my queries via customer...

First Abu Dhabi Bank [FAB] / personal loan

May 24, 2019

I took a personal loan with NBAD for 500k in April 2017. There was a promotion at the time at interest rate of 4.99%. The premium quoted was 11598AED over 48 months. Now I see I'm paying 11699AED pm. I requested a copy of contract and found variable interest selected instead of fixed. Thi...

[Resolved] First Abu Dhabi Bank [FAB] / unethical business practice

May 11, 2019

my account was suddenly debited the full amount outstanding against a personal loan despite me making each and every payment on time. This was done without any intimation to me. Upon checking with them, they say it is probably due to deferment. The entire purpose of deferment is that the...

[Resolved] First Abu Dhabi Bank [FAB] / blocked amount for more than a month

May 05, 2019

My account number is 2201003592982012 Sinan Kazzaz My severance last pay pay check was deposited by the 4th of April, and an amount of aed55, 000 was blocked. I sent two emails and I've been calling everyday long distance and the money still not unblocked. The Credit Card was paid already...

First Abu Dhabi Bank [FAB] / credit card : easy payment plan

Mar 05, 2019

Name: Mohammad Adil Khan Card # :5213 XXXX XXXX 9057 Mobile: 0505641897 Would like to complain about Ankit from Muraqqabat, Deira branch of FAB, as he fooled me by delaying the process for easy payment on my pending CC payment as due to some financial constraint I was unable to make these...

First Abu Dhabi Bank / clearance letter

Feb 24, 2019

Me and my wife buy out our credit cards last 1st quarter of January 2019 until now they did not issue a clearance letter at first they told us 5-7 days but until now it took so long almost 2 months until now its only a 1 piece of papers but but its so hard hard for them to issue I am so...

First Abu Dhabi Bank / issuance of clearance letter

Feb 21, 2019

Last November 2018 (last week of Nov.), an agent from RAK Bank paid my credit card balance amounting to 21K AED. I called up FAB Customer Service last week of December 2018 to follow up if my cards been cancelled, but according to them its not cancelled yet. I visited my branch (Abu Dhabi...

First Abudhabi Bank / ecib clearance & clearance letter

Feb 17, 2019

Dear Concerns, Please clear my ECIB in RTA record and provide the clearance letter for my vehicle M-80672, as it was cleared as per the scheduled time in 2014. I also visited the collection department earlier. Staff Name : S M Sabeeh Haider Account Number : 1031031557163020 Number provided by Staff...

First Abu Dhabi Bank [FAB] / credit card

Feb 04, 2019

In the month of november 2018, a premium amount is deducted of aed 1000 without asking confirmation on this. While I get the first statement I have found such deduction from my credit card. I sent a mail to reverse the said charges and also talk to customer care he replies that you have to...

First Abudhabi Bank (FAB) / no response on customer care number + emails

Jan 15, 2019

I have been trying to call on customer care number (600 525500) FAB more than 6 times every time it made me wait till 45 minutes and still no answer and forced me to cut the line. In other way I can say no one is responding the call. even I write email @ [email protected] and no...

First Abudhabi Bank / service

Jan 08, 2019

Hi, Myself prabhakar, I am holding a credit card issued by fgb, until it was with fgb service quality was desirable but since fab took over there service has gone worst. I had made several calls to fab 24/7 customer care to issue me new credit as as my current card has expired. Every time...

First AbuBhabi Bank / debit card

Dec 27, 2018

Last November 24, I went to FAB Branch in Reem Island Boutik Mall to update my Emirates ID and Passport because my account was locked. A few days after I was able to use my card in paying my phone bill and purchasing online. December 15, i was trying to purchase some stuff in the grocery...

First Abu Dhabi Bank / salary was on hold although payment of loan had been done

Dec 11, 2018

I made my settlement Nov 24 in FAB umm alquine branch, with a promise that salary will be credit. Salary credited Nov 26, nov 27 I visited the branch, as implied nothing to worry salary will be credited anytime. Dec 4 visit again the branch, once again not resolve, daily visit with brach...