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CB Banks Capital One New account
Capital One

Capital One review: New account

C
Author of the review
6:10 am EDT
Verified customer This review was posted by a verified customer. Learn more
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I recently opened a new Capital One credit card, but I’m unable to access my account online. I had a Capital One card years ago, and when I try to sign in, the system is still using my old phone number and login information. Since my phone number has changed, I can’t complete the verification process. Every time I attempt to update my number, my account gets blocked.
When I called customer service, I was instructed to send a copy of my driver’s license (front and back), which they said would be processed within 14 days. I have now submitted this documentation three separate times, and my account is still not accessible. I don’t understand why they didn’t use my current phone number which was on my application. This repeated failure to resolve the issue is completely unacceptable.

Recommendation: Not recommended

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  1. Capital One Contacts

  2. Capital One phone numbers
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    20%
    Confidence score
    USA and Canada
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    Home Loans
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    Home Equity
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    Investing Products
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    Capital One Recruiting
    More phone numbers
  3. Capital One emails
  4. Capital One address
    15000 Capital One Dr., Richmond, Virginia, VA23238, United States
  5. Capital One social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 17, 2025
  7. View all Capital One contacts
Capital One Category
Capital One is ranked 6 among 399 companies in the Banks category
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