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2.4 1728 Reviews

Wells Fargo Complaints Summary

624 Resolved
1091 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Wells Fargo reviews & complaints 1728

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1:26 pm EST
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Wells Fargo Wells Fargo does not have customer service any more, Wells Fargo replaced the customer service by threatening service and dictator service named ECMO

I am complaining here because I was ordered by an ECMO not to complain to Wells Fargo.

I have been a customer of Wells Fargo for 38 years with my account preference mailing address a P.O. BOX. and do not call me.

The first 35 years went fine with satisfaction but 3 years ago the problems started to me and to most of Wells Fargo's customers as you can recognize from the complaints online, most of the complaints are 3 years old or less. My problem starts 3 years ago when Wells Fargo contracted their customer service to a 3rd party called the Enterprise Complaints Management who hired a 4th party independent contractors labeled ECMOs to deal with the complaints from the comfort of their homes without any supervision and not under the Wells Fargo's management. Since then, Wells Fargo start sending their mail to my resident and not to my P.O. BOX. mailing address and they start calling me to my home, work and cell phone constantly in violation of my privacy rights, my civil rights, my account preference, the laws and the regulations.

I filed a complaint every time I received from Wells Fargo mail to my resident and phone calls. In each complaint I requested Wells Fargo to stop sending their mail to my resident and to stop calling me and to direct their mail to my mailing address.

I agree with the rest that the ECMOs do not tell the truth, this is why I requested Wells Fargo to have all the communication with me in writing by mail or Email to document the misleading information provided by Wells Fargo. and this is why the ECMO prefers to contact the customers by phone so their lies will not be documented.

In the last 3 years I filed to Wells Fargo more than 250 complaints (100 over the phone and 150 in writing) but all the 250 complaints were closed by the ECMOs without providing a solution to this issue.

On Jan 18, 2024, I received a letter from the Enterprise Complaints Management signed by an ECMO by the name of JAMIE H. (if the name is true) Who ORDERED ME IN WRITING to stop complaining to Wells Fargo About this issue even if they did not provide a solution and this JAMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to direct their mail to my mailing address and this ECMO JAMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to stop sending their mail to my resident and This ECMO JAIMIE H. in writing falsely blamed the US. Patriot Act for the inability of Wells Fargo to stop Calling me. They put all the blame on the US Patriot Act and not on Wells Fargo.

Also, this ECMO JAMIE H. acting like a dictator ORDERED me in writing to stop complaining to Wells Fargo and ordered me to go complain to the US. Government about this issue.

The ECMO are getting paid to solve the issue of the customers and bring it to satisfaction, but those ECMO are aggravating the issues by asking the customers to stop complaining because this silence would be to the satisfaction of the ECMO and not the customers. the customers are having an issue which will not disappear when they do not raise their voice and complain. The ECMO wants to MUTE the customers and bring them to silence about their issues so the REAL WELLS FARGO MANAGERS do not know about the unsolved complaints and will not know that the ECMO are not capable to investigate the customers issues and are not capable to provide solutions. Now it seems that Wells Fargo is paying for the ECMO to act as dictators not to solve the issues.

The US. Department of Treasury contradicted the Statement of the ECMO about the US Patriot Act and about the Government responsibility for this issue.

After the letter I received from the ECMO JAMIE H. I recommend that the Enterprise Complaint Management Office (ECMO) change their name to the Enterprise Complaint Dictator. ECMD.

Remark: here are some of the descriptions of the ECMOs Duty as posted in the employment ad by the Enterprise Complaints management office. Read it and be the judge if the ECMO are doing their duty which they are getting paid to do or what they are doing is wrong.

(The Enterprise Complaints Management Office (ECMO) plays an integral role in having an enterprise view of our customer concerns, identifying risks in a timely manner, providing enhanced reporting capabilities at the line of business and This Office includes four main functions: Executive Complaint Operations, Data Analytics and Reporting, Operational Risk, and Complaints Shared Services. Together these teams focus on capturing, researching, and resolving customer dissatisfaction; executing deep root cause analysis; and proactively identifying continuous opportunities that are engineered to improve our customers' experience and drive out dissatisfaction).

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Wells Fargo - The ecmo seems to be doing their best to drive the customers away and to ruin what is left from the wells fargo's reputation.

I am complaining here because I was ordered by an ECMO not to complain to Wells Fargo. I have been a customer of Wells Fargo for 38 years with my account preference mailing address a P.O.BOX. and do not call me. The first 35 years went fine with satisfaction but 3 years ago the problems started to me and to most of Wells Fargo's customers as you can...

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2:34 pm EST
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Wells Fargo Customer service

Wells Fargo illegally placed a hold on a USPS Money Order I deposited at one of their branches. I've tried calling several times and no one will help fix this problem! In fact, most of the time, I can't even get through to a live person, and when I do, they are usually clueless [censored]s, refuse to help, and/or just hang up! If I ask to speak with a supervisors, the POS to whom I am talking just hangs up!

Claimed loss: $88.44

Desired outcome: Make my $88.44 available NOW! Have a live person pick up the phone. Fire the POSs that refused to help and/or hung up on me (Alea, James).

Confidential Information Hidden: This section contains confidential information visible to verified Wells Fargo representatives only. If you are affiliated with Wells Fargo, please claim your business to access these details.

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Is Wells Fargo legit?

Our verdict: Complaints Board's thorough examination reveals Wells Fargo as a legitimate entity with notable strengths. Despite a 36% resolution rate on customer complaints, which invites a closer look, Wells Fargo stands out for its commitment to quality and security. Clients considering Wells Fargo should delve into its customer service record to gauge compatibility with their expectations.

Wells Fargo earns 96% level of Trustworthiness

Perfect Trust Endorsement: Wells Fargo achives 96% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Wells Fargo. The company provides a physical address, 33 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Wells Fargo has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Wells Fargo has claimed the domain name for wellsfargo.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Wellsfargo.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Wells Fargo website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Wellsfargo.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Wells Fargo and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Wells Fargo's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 36% of 13 complaints were resolved.
  • We conducted a search on social media and found several negative reviews related to Wells Fargo. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Wells Fargo - Missing 5m euro (8/2023) & 48.5m euro (1/24/24) remittances

My clients have remitted payments invoiced & due. In August of 2023 a 5 (five) million euros remittance was made by my client and another one on 1/24/2024 equal to 48.5 (forty-eight million five hundred thousand) Euro. In each instance I have not heard from Wells Fargo until I sent emails to the board of directors directly asking whom I need to get in...

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Wells Fargo - Wells Fargo 2 billion dollar settlement.

Case #:[protected] If you are involved in this class action lawsuit, understand this. When you receive the $200 buy off check they are sending everyone, remember if you cash it, that is accepting that amount as settlement for whatever you were involved in. I've received a couple of letters from WF after I called to tell them I am not accepting the...

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Wells Fargo New member complaint

1/4/2024

10:40AM

I just switched banks from Kinetic Credit Union to Wells Fargo yesterday.

I attempted to deposit my paycheck five times via mobile deposit on the app and it would not work. It shows " We weren't able to process your check. Please visit a Wells Fargo branch to deposit your check". I call Wells Fargo customer service and he says there should be NO reason why I cant deposit it but I would need to visit a branch for assistance. I have never had any issues with mobile deposit with Kinetic. I take off of work to go to the branch - 603 S 6th St, Opelika, AL. The teller advises mobile deposit did not work because I am a new member - makes no sense. I deposit my check and funds should be available right then. Instead, he says because there is writing on the back, there is a four-day hold on SOME of the money, but most will be available. The only writing on the back is my signature and "mobile deposit to wells fargo only". I get back to work and check my account to see that none of the funds are available. They are holding over 65% of my check for six days (not four). I call Wells Fargo customer service again and request a manager. I get told that managers don't talk calls. I speak with Larry Martinez and he is no help. He reads verbatim what I can already see on my account. There is nothing he can do so now I have to wait for a manager to call me back within two days. There is nothing on Wells Fargo website showing new members cannot deposit checks via mobile deposit. There is nothing showing over 65% of your check will be held if you try to deposit it at a branch after it not working on mobile deposit. This is ridiculous. I left Kinetic for a reason, and this is really just making me want to switch to a new bank.

case # cmpp-[protected]-95e49fecd6ea

Desired outcome: RELEASE MY FUNDS AND BE ALLOWED TO MOBILE DEPOSIT WITH EXPLANATIONS ON WHY I COULDN'T THE FIRST TIME

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Wells Fargo - Fraud and claim dept

I called Wells Fargo for fraud going on live time with my account. I was transferred to Fraud dept. The guy/woman I think named Ashley verified the claim was submitted by CS. Told me a new card was being resent to me as we speak and it would be 7 days. He told me I could go into the bank and write a check to get money and survive until the card...

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Wells Fargo Formal complaint regarding foreign exchange loss

(UETR:396e354a-5adc-4d30-a11b-42905df406ff)

On December 1st, I instructed my trading partner in Canada to transfer $43410 to my account elsewhere. However, the credited amount was in Hong Kong dollars, resulting in a significant financial loss of $760.81 and, more importantly, severely damaging the long-term business reputation and trust between me and my supplier.

I demand an immediate investigation into this matter and the full refund of the $760.81 loss caused by the unauthorized currency exchange. If this matter is not resolved satisfactorily, I will have no choice but to file a formal complaint with the Financial Conduct Authority (FCA) in the United States and take further legal action if necessary.

Claimed loss: HSBC Hong Kong has explicitly stated that they did not conduct default currency conversion. By the time of receipt, the currency had already been converted to Hong Kong dollars.

Desired outcome: Enclosed are the transaction details . I expect a prompt response within 3 days outlining the steps taken to rectify this situation and the timeline for the refund process.

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Wells Fargo - Checking account banking service

I have had a Wells Fargo checking and savings account for over fifteen years. A Wells Fargo branch in Las Vegas allowed my ex-husband to wire transfer 39k out of my checking account. His name was not on my account and we have two different last names. I was the only authorized user on my account. I asked for an investigation and Wells Fargo executive...

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Wells Fargo - Currency exchange error

I am writing this letter to express my dissatisfaction regarding the unauthorized currency exchange that occurred during a recent cross-border transaction involving your institution as the correspondent bank in the United States. On December 4, I was instructed by my Trading Partner in China to transfer $42,325 to their account elsewhere. However, the...

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Wells Fargo - Checking and savings accounts

I have 2 younger sisters, age 57 and 67, while I am 77. My oldest sister is in hospice and is not expected to live for more than a few months. She is mentally competent but can’t get out of bed. She has always cared for her younger sister, who is mentally severely disabled and in Conservatorship, and now is in a board and care as she has Alzheimers and...

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Wells Fargo - Saving and checking account

I woke up today to a closed savings account and the threat of closing my checking account. I actually was told that it would be closed also just no idea of when. My savings can only be mailed to me thru the post office in a cashiers check. Not mailed yet and how long they have no guess.My CD is "safe" according to the customer rep, I was under the...

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Wells Fargo - Retail credit card

I purchased new furniture for the first time in my life and tried to take advantage on a 24 month finance with no interest rate offered. I was informed that this process would require a credit check for approval of a Wells Fargo Retail Credit Card. The salesperson filled out the online application and informed me that typically during this process the...

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Wells Fargo - Loan payoff

Today I spoke with three different technicians. Shadaisha was very helpful up until her computer crashed on her. However, Jeremiah was a complete TOOL! I provided my loan number my social security number as requested. He would not answer my question posed: What happens to the escrow balance one my loan is paid off? He said he could not make that assumption...

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Wells Fargo - Unauthorized transactions, unauthorized, accounts, failure to cooperate with law enforcement

Wells Fargo opened unauthorized accounts, unauthorized transactions after I reported fraud. Wells Fargo refused to cooperate with law enforcement even after they were served a warrant. Wells Fargo mailed my personal and banking information to someone in a different state and denies doing so. A person was arrested at the address I reported as fraud on my...

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Wells Fargo Credit card

My last name on my credit card is correct, Cook. However my rewards and transfer of funds has my former last name Donaldson.

I sent you all my documentation because I don't have a Wells Fargo branch where I live in Dover Ohio.

I sent a marriage certificate, a letter with a notarized signature, copies of my driver's license and passport.

I have completed my end of requirements however you have not completed yours on your end.

Regina Cook

Card ending in 9483.

Desired outcome: Name updated to Cook, on all Wells Fargo accounts.

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Wells Fargo ATM did not record my deposit correctly

On December 15, 2023, at approximately 10:20 am I deposited $5100 at 12964 Cortez Blvd, Brooksville, FL 34613 at the Wells Fargo atm. The atm had to take the sum in increments, the first increment went by smoothly, but then the machine started spitting back money at me, which I continued to re-insert into the machine, it then said it couldn't deposit into my savings account so I clicked checking account. The machine kept taking photographs of my money as if it were a check. By the time the machine had taken all of my money, I should have received 4 receipts via email. I received only 2 receipts and my online banking reflected only $2900 in my savings and $600 in my checking. I promptly called my bank. The lady told me she could see a total of $1200 in my checking and $2900 in my savings. She assured me that I would get my $1000 back after an investigation, and she gave me case number [protected]. They then gave me a provisionary credit to my savings account and have now reversed that credit with a letter stating that the investigation concluded that my deposit of $2900 is accurate, this is impossible. I put $5100 into that machine, it recorded $600 two times in my checking for a total of $1200, and $2900 in my savings account there is $1000 not recorded. I don't know what else to do at this point, but I am sure that no investigation has taken place because the atm would have been $1000 over. The only proof I potentially have is the atm cameras. I am now I'm out one thousand dollars with no remedy. The letter states I need to keep all receipts until the correct amount is deposited into my account, but I did not receive 2 of the 4 transactions via email. Please help.

Claimed loss: $1000

Desired outcome: I would like my $1000 to reflect on my account or have a check sent to me in the amount of $1000.

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Wells Fargo Promised a bonus

Hi I was promised a bonus for opening up this account and it’s been way over the time frame I spoke to a representative and she said I had to make $500.00 in deposits to receive this bonus, well I still have yet to receive it not to mention I would love to set up direct deposit for this account but I can’t do that until I receive the bonus I was promised, I need to be able to trust the bank I am working with and rite now this will be the third time I was told something and here we are and everything I was told by each agent was the same answer but yet still lies

Desired outcome: I would love to receive the bonus I was promised for opening this account I was going to go with chase but your agent talked me into Wells Fargo and they all lied to me

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Wells Fargo Mortgage Fraud

We bought a home through Wells Fargo. Supposedly a foreclosure.

This was the biggest scam. GERALD Fitzgerald of Wells Fargo and a broker arranged the sale by working together to pull off one of the biggest scams ever.

Our home is destroyed, because they lied and produced false documents. The title insurance was changed and we were sold Lot 9 and it was for drainage. After 10 years and totally remodeling it, drains were built and destroyed our home.

We did not buy Lot 9, neither was it disclosed, but everything was changed including the deed. Yet, we have no way to prove what Wells Fargo did, along with Bank of America!

Zero is too much for Wells Fargo and Bank of America!

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Wells Fargo Wells fargo bank checking account

I have had a No Fee checking account with Wells Fargo for the past 22 years, Everything was fine. A few days ago, I received a letter from Wells Fargo saying that they will close my checking account within one month for no reason. It causes me a great deal of work to switch banks and accounts.

Wells Fargo has such poor attitude, rude practices, and is unprofessional in business. I am calling the CEO to design and to be replaced.

Desired outcome: No outcome yet

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Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

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Wells Fargo contacts

Phone numbers

1800 869 3557 +1 (800) 378-0575 More phone numbers

Website

www.wellsfargo.com

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