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CB Banks Capital One Locked out of new account due to phone verification delays
Capital One

Capital One review: Locked out of new account due to phone verification delays

G
Author of the review
3:09 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Opened new account. Can't change or add any detail online because even though my cell is registered on the site, they have to verify it before allowing codes to go to it, so I have to wait. It's been over 2 weeks so far and they are sworn to secrecy and can't tell me when it might be verified, so I have to wait or drive 25 minutes to the closest branch to give them my ID. I do not know how to scan with my cell but have my ID in a file which I can upload to them. They refuse to do it that way and insist on inconveniencing the customer.

Recommendation: If you don't think you'll need them, get Bank of America or Wells Fargo. Much easier to deal with and nicer people. Those banks want your accounts.

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  1. Capital One Contacts

  2. Capital One phone numbers
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    20%
    Confidence score
    USA and Canada
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    Home Loans
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    Home Equity
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    Investing Products
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    Capital One Recruiting
    More phone numbers
  3. Capital One emails
  4. Capital One address
    15000 Capital One Dr., Richmond, Virginia, VA23238, United States
  5. Capital One social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 30, 2025
  7. View all Capital One contacts
Capital One Category
Capital One is ranked 6 among 399 companies in the Banks category
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