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CB Banks Capital One They put a late payment on my credit when I didn't have possession of the car it was sold to a car dealership.
Capital One

Capital One review: They put a late payment on my credit when I didn't have possession of the car it was sold to a car dealership.

J
Author of the review
1:34 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I was approved for a vehicle loan through Capital One and had the car for about a year without ever missing a payment. At the end of May, I traded in that vehicle for another one. At the time of the trade-in, my car note was not due, so everything should have been in good standing.

However, after the trade-in, I began receiving repeated calls from Capital One. I explained multiple times that I no longer owned the vehicle and had completed a trade-in. I was asked to provide supporting information, which I did.

Despite this, Capital One has negatively affected my credit report. I’ve made several attempts to contact your team and speak with a supervisor, but I’ve only been told someone would call me back — and no one ever has.

This experience has been extremely frustrating and disappointing. I regret choosing Capital One for my auto financing, and based on my experience, I would not recommend your services to others. If you have other financing options, I suggest avoiding Capital One altogether.

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Capital One is ranked 6 among 399 companies in the Banks category
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