Capital One
reviews and complaints

Capital One refused to dispute a fraudulent charge on November 2, 2023 at 11:13 AM MTN time. When I called (as this was the only option given in the initial dispute letter), they disconnected the line after I informed them that the call was being recorded, immediately after they informed me that the call was being recorded. Capital One refused to offer any other means of communication.

I have had to do a dispute on 8/31/2023 cause i didnt get my merchandise i had order and the bank is saying i got to wait for the Merchant and merchant is saying i got to wait for the bank and it has been 2 months and i havent gotten my merchandise or my money back this isnt good for business. I would like to speck to someone about my issue and help get this resolved asap.

I purchased an electric bike using my Capitol One MasterCard.

The bike was not working properly, so I paid an independent bike repair service to check it out. They found all kinds of problems, so I returned the lemon bike to the manufacturer.

Meanwhile, I disputed the charge with Capitol One. I continually supplied Capitol One with all the information that I had and with the Emails that I exchanged with Heybike. Despite everything that I provided, they eventually charged it back to me. So Heybike has the bike and I am billed for it. It would've been so easy, based on the paperwork that I provided to the bank, to do a charge back in my favor.

Every time I supplied Capitol One with the requested paperwork, the agent said that this should be enough and they would decide in my favor in a few days. Another lie was the claim that I didn't get my paperwork to them in time, which I did.

I have been with the bank for 12 years with a perfect record. They did not stand up for me.

We purchased 3 concert tickets thru Capital One entertainment on GA5. I contacted them same day to find out seat numbers and the never got back. Today (over a month later) then contacted us and told us it was a system issue and they could not honor our tickets (they committed is in their policy/ legit tickets no cancellations no refunds). They replaced our confirmed tickets with very bad ones all the way in the back. This is a reputable company and that is why we booked thru them as we are their customers. these tickets are my 10 year old birthday gift. They need to be accountable and replace my booked tickets with on same location or better one. this is fraud. I am asking you for your intervention. Now tickets are sky rockets and we cannot afford new ones even if they refunded. we dont want refund. we want them to provide similar ticket replacement in the front as agreed with our purchase and their policy.

Cap 1 offered a credit card with great 0% purchase terms. I used the card twice and then they canceled the card. They provide no explanation why. Nor any way to get a clear explanation why. This practice shows a disregard for the cardholder as it dings their credit score for no reason at all. I did nothing wrong. I have a great credit score, pay on time, money in the bank, I own rental houses, and have clear title (paid off) property notes in my file cabinet. Boycott Capital 1.

I opened an account with capital one and deposited a $4,700.00 check! I was told that the money cleared but I needed to verify my identity! Once I did that they told me that they re closing my account because they can't verify my check! But the issuing band did and sent the fund! No one has a problem with this check but capital one! Now they are sending the money from the check back to the issuing bank! It's my account and my money they can't do that!

I can not think of a time in my life where I have dealt with more circular logic, bureaucracy, and redundancy just to setup a credit card. First I was asked for additional verification documents after I applied, perfectly fine, I supplied them. Then after I got the card and attempted to use it, it was locked and I had to go through more fraud verification. Next they sent me a link to upload a whole array of documents, that link didn't work for the file types as indicated, so I had to spend over an hour going doc by doc multiple times to upload them. Next that took several days to get cleared. Meanwhile, it's now been almost a month since I was approved for this card and I still can't use it, meanwhile the countdown clock is ticking for the sign-up bonus and it gets more difficult to hit by the day. This process has been absolutely one of the worst I have ever experienced.

Why would you cancel this card with no notice and no reason .. i called on Tuesday night 10/17/2023 to verify balance as i had a drs appointment on Wednesday with a fee of $200. The card not only closed but said no account to dr's office. Looked like I was defrauding the dr. knowing the account was closex..I just verified the card the night before. What kind of company does that!When I paid $1000 on the account you made me have a conference call with the bank. I will do everything to warn people of your discriminating business tactics!

I applied for something I didn’t know I was applying for I have not received any type on information about what I applied for after rep stated I should hear something within 5-7 business days and yet I’m past day 13. The supervisor I spoke was not helpful at all I felt as if she was making fun of me and took me as a job she refused to transfer me over after stating in the beginning of the call she could get me over.

I’ve had an account for two months and for the second month in a row they have frozen my over $4000 balance “for security reasons”. In order to release the hold they need to contact my other bank b/c I’ve listed them on my account so I can transfer funds b/n the 2 accounts and your rep told me they must contact my bank to verify that account is mine. Of course my bank is closed so Cap1 is freezing MY MONEY until they can verify the other account. I have over $4k I my Cap1 account that I can’t touch while my bills continue to charge me late fees. I have a Debit Card from you, checkbooks but there useless because Capital One has SEIZED my money.

I have been a member for years now and the family has more than one of your cards. My problem is you keep sending me these preapproved offers for this new card. Believe me I do not need it but was going to try this offer a second time. I was dismissed again, I believe the first one was in June, Look I do not care about the card. So I get a hard check on my credit again? IT IS NOT ABOUT THE CARD. Stop sending and saying preapproved. If you looked at my credit you would know. Gary Postolese acct ending in 0830...Very surprised that is twice same decision.

Thankyou so much for raising my credit card interest rate, after being a loyal customer for years, because I was short on a couple payments that I made not intentional, capital raises my interest rate. It is nice how on the backs of good customers capital tries to recoup loses they may have acquired from there delinquent dead beet customers that they had approved. Capital raises my rate up, I could of only paid part of my depth to capital at one time through a sort of depth reduction plan but did not. I have learned now I should of [censored]ed capital over like many people do cause they have no problem doing it to customers that keep them afloat. I will pay out my total balance owing to capital this week and if capital likes I can send my card back to capital so they can wipe there [censored] with it. Have a good day larry balon

Two hotels reservations were cancelled more than a week before the cancellation period ended at the Chalet Motel in Manchester Center Vermont. I was subsequently charged for this and then contacted Capital One. I filled out the requisite paper work explaining what had happened and included documents supporting my position, In addition, a Capital One representative in Tampa Florida (Sheena) also spoke to to a desk person at the motel in Manchester center VT who verified that the reservation had been cancelled. well in advance and that they had not billed me for the rooms. The eventual charges were for 3 nights for two rooms despite providing information which clearly supported my claim of having cancelled the reservations over a week before the stay would have begun. I am a relatively recent Capital One card holder and am

hopeful that your institution can resolve this matter in my favor. My e mail is [protected]@aol.com. My cell [protected].

I've been with capital one for a little over a year and have been making all my payments on time with my debit card. I just went to go make my payments and find out they removed debit card payments. This is the only way I can pay as I am not giving my back account info thats just not going to happen and to have to walk my 100° to go looking for a place to pay is too much when you have a condition. Not sure how I can pay my balance now and I am terrified my credit is about to nose dive from non payment. Capital One needs to be truly innovative as they claim to be and bring that back.

Foo6 days I have received the following error message. I have contacted the so called “Customer Service “ Department and technical support department with no resolution or explanation:

“We’ve hit a snag”. Check back in a bit”

6 days - no response

I understand this is probably not the typical issue you handle but have no other choice

Thanks