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Capital One

Capital One review: I'm complaining about a customer service representative

M
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3:29 pm EDT
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I called capital one about a charge that was on my account. The representatives name was Maria I think. It was hard to understand her when I asked for her name. I could barely understand her when I was trying to get information about a charge on my account. I had actually asked her to slow down and speak clearly so I could understand what she was trying to say. Finally I had enough and I asked her if there was someone I could speak with that's higher up than her. She said no so I asked her if she was the owner of Capital One. Finally she said she would transfer me to her manager. And there is another wait on hold. Why do these people think I have no life so I can sit on hold for half an hour? I hung up because I do have a family. Now I'm filing this complaint. Customer service representatives should speak clear english and know the answer to a question a account holder asks. Especially since it was an easy question that any representative should be able to answer besides Maria I guess. Again, if that was her name. It's rediculous that I couldn't understand what she said her name was.

Desired outcome: Train representatives better

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  1. Capital One Contacts

  2. Capital One phone numbers
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    15000 Capital One Dr., Richmond, Virginia, VA23238, United States
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    Jun 13, 2024
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