Capital One

I was fortunate enough to contact Capital One for assistance with questions and concerns about my pre-approval, and I had the pleasure of working with a representative named Hema. This representative went above and beyond to ensure that all of my questions were answered and that I was well taken care of. What could have been a very stressful process was made so easy and seamless that it truly made myself and my husband feel like we were being specially cared for. Not only did she exceed expectations in her job, but she also showed genuine interest in me as a person and paid attention to our conversation as if I were a part of her family. She patiently waited with me while I got my husband on the line, as he was working during our call and unable to come to the phone immediately. She was fast and efficient so as not to take up too much of his time. I have never had such a memorable customer experience in my life. To top it all off, she even sent us a surprise gift to show just how much she cared and paid attention. The gift was relevant to our interaction - a picture frame for my husband and me, as we were recently married. It's funny how people say "it's the little things," but it's true! Hema has set the bar extremely high for all of my future interactions with customer service representatives because she was simply exceptional. Capital One, I hope you know that you have an outstanding representative. Take good care of her because she is definitely taking great care of your customers. Thanks to her, I will likely always be a Capital One customer!

Never had I had any issues with Capital One until recently. I made my payment via an alternate means but made it in full. My funds were not available as usual so I called and spoke to a representative who said that my funds were placed on hold due to Capital One's security measures regarding fraud since it was a large amount and from my banking instead of debit as usual, but they should be available once the charge clears the bank. Ok, it happens. But my charges cleared and my funds were still not available so I called back and spoke to another representative who didn't even care to look into it since my charges cleared the bank and just basically told me oh well they will release them when they release them. My husband told me to call back because even if it was for security purposes once the charges cleared my funds should be released. So I hesitantly called and spoke to Emily. She, unlike the other one, took the time to listen to my concerns regarding the issue and did everything in her power to help me. Sadly she was limited but got me transferred over to a specialist at the fraud department who could help. Chelsie (Chelsey) had me explain the situation to her so she could get a better understanding, and told me that she would need to verify that the charges were clear so we conference called my banking institute and listened to the automated system go over the recently cleared transactions. Once the specialist heard confirmation that the payment amounts I made to my cards had indeed cleared she had no troubles getting my funds released and apologized for the inconvenience. Had it not been for Emily and Chelsie (Chelsey) I would have been in a bad spot for sure. People like these two are the reason I continue to work with Capital One and recommend them to friends, family, and colleagues. Definitely earned the 5 stars here for sure!

When they say no fee at the ATM there full of $#*!. Yes they offer no fees but if you have simply checking that doesn't apply it's only for 360 account customers.so if you have simply checking you're nothing but chop meat. And my closest branch is 35 miles 1 way because they shut down every branch in my immediate area. If you make the futile attempt to speak to anyone at a branch office good luck with that. Because they never pick up. Find yourself a bank that actually appreciates having you as a customer

Capital One is my only credit card in my wallet, that is actually valid...lol. It was easy to paly for and yes, even I got approved...you can too! Give it a try. Heres the link. https://capital.one/3B9xSTH you all know I don't play that B.S. It's 100% legit. So why am I posting this. Simple, if your approved and aren't a current capital one costumer, I'll get $100 up to a max of $500 per year. And you will get the same offer too once your a costumer. So come on...pay it forward! Here's the link again... https://capital.one/3B9xSTH. And thank you

When my credit score was 508, it was Capital One that took a chance on me and sent me a pre-approved credit card based on the fact that I had my pay directly deposited into my checking account. With the daily information that they provided me on my account and checking for other cards I was preapproved for---well let just say that after twelve months of due diligence and on-time payments, my credit score today is 715 across the board... in one year. The only complaint that I have against Capital One is they don't have a feedback email, or I would thank them that way.

I never write reviews, but decided to point this out. I was just looking at another companies reviews and they were HORRIBLE. I decided to come over to look at Capital One's reviews as I have done business with them for years and more recently this week with a large undertaking. I have been VERY happy with the company and they have helped me when my own credit union of 31 years have not. Now, I'm seeing these bad things written here also. C'mon Now! Who do you believe? I just say to you all, make a wise decision. Use Capital One - Don't' use them. I like Capital One. A. Noel

I would like to acknowledge Capital One and it's employees who helped me with two Vendors disputes of charges to my account. After numerous back and forth with Capital One they decided in my favor and put the money back into my account. Capital One is one of the few CC companies that works for the card holder not the Vendors. Most could care less about the customer, that is why I have kept my Capital One card for so many years. If you are looking for a good CC company I would definitely recommend getting a Capital One card, thanks again for good customer service. Patrick Zoccoli

This company I have been with now for about 5 years. I started with my credit card and now I recently on June 27 got my Auto Loan though. Capital One do pre-approvals were they see if you qualify with a soft pull and it don'e effects your credit score. Once you are pre approved then you just take what they send you and go get your car. I was shocked that they made it so stress free. On the other hand I had the issues with the dealer, not Capital One. Everything is so simple I can make my car payments and credit card payments all from one log in. It is so great and their rates were nice.

Today I had the greatest experience I ever with a representative of any type. This customer service representative went above and beyond her job to actually help me out today. Corianne provided some great information for me today. Not only do I have a great representative which I have a absolute great asset to Capital one in Corianne. The experience that I had with Corianne was like no other I have ever experience with any representative that ever spoke to over the phone. Her willingness to help and provide vital information and even chat with me show that she care for the Capital One customers. So today I'm given Corianne 5 stars If I can give her more I would. To say I had a very great experience with Corianne is a under statement ***@gmail.com

I found out that my wife had given her credit card information over the phone to an organization that was collecting money for the police department. I looked up to phone number online and it was a scam according to the information online about the number. I called capital one customer service and ask they not pay the money to those people and the person told us we could not have that done. You can look at my service to capital one, Donald Hussell card ends 9550, my wife Alice Hussell card ending 6234 the charge was on her card. I am surprised that capital one would go ahead and charge me for a scam that I reported to your costumer service . please reply

I have recieved a link to upload my Government Identification. I have a Native tribal enrollment card. I belong to a Federally recognized tribe. We are a sovereign nation. This identification is all that I have, it goes against my civil rights as a Federally Recognized member of a Federally Recognized tribe. My government ID includes a picture, issue date, expiration date, signature, and a address. The TSA accepts this identification, so does law enforcement. There is no reason your company can't verify my identification. Social securities IDme.com even accepts my id. IRS accepts it. I have birth certificate and other documents. I look forward to resolving this issue, without having to seek further legal advice.

Thank you

Mikhael E. Bigwitch-Mills

also the 3rd picture included is a web capture from https://roadmap.rootandrebound.org/tribal-issues

i did this transfer back to my bank like around 7am Eastern Time Jan. 17. Capital One will not release the money to my bank so far till till the 18th ! with the way the internet is that should have immediately ! They take their sweat old time to do anything they want. right or wrong you decide. jus know they will not be my saving bank ! you must decide for yourself if you wish to deal with their slow process !

On an international flight 1 month from now, the flight times were dramatically changed by the airline. I did purchase the flight disruption assist, when contacting the travel support team 4 different times to see if they could help accomodate the change that was made. Darwin the supervisor actually told me "Take it or leave it." They would not offer to help in anyway. The only option he gave me was to pay 200-dollar penalty to change the flight dates. This was a flight leaving Mexico for my wife and they uprooted the entire plan for the flight home. I will have to book another flight or get a travel "credit" to adjust my flights.

This is not the first issue i've had but it is certainly the last unless Capital One is able to untangle this mess and win back a customer, because after almost 2 years of using them exclusively for my weekly travel ive had enough of their help.

My card ends 6035 Walmart credit card I paid 55 on December 3 on December 5 a ach from you was processed through my bank for another 55 I called customer service and said I couldn’t pay twice I get paid once a month December 14 I get a letter no check that the available credit was debited back out and my check was being mailed they didn’t send it out till 6 days later I still have not received it I had no money to go visit anyone and a dr appt on the 21st would be canceled I don’t get my pay again till the 29th I pay you on time they prevented me from Xmas and seeing a dr I really needed to see so because of this and I probably won’t see it until after all holidays capital one can wait to receive my next payment this can never be fixed

I dont know my full card number I destroyed it only the last four digits4024. My complaint is that my address my email address and my cell phone number was all used for someone to open another account or so someone came and accused me of opening an account in their name, I did not. when I called capitol one they said only my name and account was under this email etc. and when these people called capitol one gave them my address, my email and my cell phone number. which is a breach of privacy on their part. why would they tell me one thing share my info with someone else and tell them something diffrent. I am not taking the blame for opening a credit card in someone elses name. I dont know what I should do. My name is Jeanette Miles. 157 River st. Hornell, New York 14843 my cell number is [protected]. Please advise me.

I have paid off my entire balance for the account ending in 3899 on December 1st which had a due date of December 5th - therefore no interest assessment ($71.92) should have been made. Therefore I am disputing this invalid charge and I will not pay it. Please erase this charge and then terminate my account... I have zero balance and all monies owed to Capital One have been paid and therefore I am terminating my financial relationship with Capital One!

Sincerely,

Leonard Dandrea

Cc: file

Got a text Msg Today About a faulty charge of 59.00 on my Platinum Card. This is only the 2nd day I have had this damn card Called customer service to find out where the charge was from After waiting 22 minutes got someone who wanted to verify who I was. Fine but the steps I had to go through was an aggravating ordeal Told him that I wanted to end my account Horrible service. This text Msg happened on Dec 8 2023. My ordeal via Phone happened at 11:39 AM.

I will never Deal with this company Again,

This credit card scams with late fee changes. They knowingly don't let the customer pay on time, restricting you to pay and then charge you with a "late fee." The worst service ever! They don't let you pay on your due date until 8n p.m. Eastern time and if the customer lives in the West coast they won't have the equal opportunities as in the Eastern coast. East and West Coast has a 3 hour difference which means when the Western customer finishes his work day at 5 p.m. they are not able to make the payment on time. None of the other banks ever did that, in the other banks the card holder is given an opportunity to pay until 12 a.m. , and even if the customer is late the other banks waive the late fee one time and Capitol One refuses! Because that way they try to scam people out of extra money. For my balance $2.30 they charged me $27. Absolutely horrible service!

I deposited $1,005 into my new Capital One 360 checking account Nov. 13, 2023.

Today, Dec. 2, 2023, I checked my account and saw this message:

Alert

Your funds are currently not available for withdrawal. Please call us at [protected].

I have called and still on hold waiting to speak to a customer service representative ... it's been 38 minutes and I'm still on hold.

At first it said call volumes are high and my wait could be as long as 10 minutes.

You have emailed me that the payment was correct.

However, the company charging me £150 is World Remit Ltd. Their business includes sending money abroad -- something I have never done.

Perhaps you would kindly ask World Remit Ltd to provide evidence of my alleged request, and forward it to me.

You have sent me a new card, presumably because you fear I have been scammed, despite your approval of the payment.

I have two Captial One Cards and one is a $300.00 LOC the other is a Walmart $500.00 line of credit.

My shopping at Walmart was interrupted for the third day in a row, and I did place about an order, but neigher Walmart nor Capital One could answer what I purchased today.

I was hung up on rather than being referred to Bank's or Walmart's data center for clarification.

My experience is Absent: Dignity, Respect, Good Faith, and Fair Play. I should be able to ask reasonable questions a BANK who does business with one third of American Households.

After paying off my $2k balance , they decided restrict my account but yet can’t verify my ID in a timely manner but won’t send my $2k back! Since if I knew they was going restrict my account, would have never pay it off in full. 🫡 the customer service phone is NO help. I get place on hold and hardly they ever come back to the line. It’s exhausting going back and forth with capital one!

I, Catherine A McGill, closed two savings accounts in Feb 2023. After waiting two weeks and not having received any money, I attempted a call.

The accounts were high-yield money market accounts.

1. account # [protected]

2. account # [protected]

After calling dozens of times every two weeks, I finally received one check on July 12th.

I have since made over two dozen calls and still have not received the remaining funds.

I have also filed a Better Business Bureau complaint ID [protected]

and a Capital One CID: CC-[protected]

I still have not received my money.

I have been lied to several times being told the money was sent out, and no one can account for when and where it was sent.

My current address is 71 Crooked Island Circle, Murrells Inlet, SC 29576

My previous address was 916 Pebble Lane, Murrells Inlet, SC 28576