Capital One
reviews and complaints

I would like to acknowledge Capital One and it's employees who helped me with two Vendors disputes of charges to my account. After numerous back and forth with Capital One they decided in my favor and put the money back into my account. Capital One is one of the few CC companies that works for the card holder not the Vendors. Most could care less about the customer, that is why I have kept my Capital One card for so many years. If you are looking for a good CC company I would definitely recommend getting a Capital One card, thanks again for good customer service. Patrick Zoccoli

This company I have been with now for about 5 years. I started with my credit card and now I recently on June 27 got my Auto Loan though. Capital One do pre-approvals were they see if you qualify with a soft pull and it don'e effects your credit score. Once you are pre approved then you just take what they send you and go get your car. I was shocked that they made it so stress free. On the other hand I had the issues with the dealer, not Capital One. Everything is so simple I can make my car payments and credit card payments all from one log in. It is so great and their rates were nice.

Today I had the greatest experience I ever with a representative of any type. This customer service representative went above and beyond her job to actually help me out today. Corianne provided some great information for me today. Not only do I have a great representative which I have a absolute great asset to Capital one in Corianne. The experience that I had with Corianne was like no other I have ever experience with any representative that ever spoke to over the phone. Her willingness to help and provide vital information and even chat with me show that she care for the Capital One customers. So today I'm given Corianne 5 stars If I can give her more I would. To say I had a very great experience with Corianne is a under statement ***@gmail.com

I found out that my wife had given her credit card information over the phone to an organization that was collecting money for the police department. I looked up to phone number online and it was a scam according to the information online about the number. I called capital one customer service and ask they not pay the money to those people and the person told us we could not have that done. You can look at my service to capital one, Donald Hussell card ends 9550, my wife Alice Hussell card ending 6234 the charge was on her card. I am surprised that capital one would go ahead and charge me for a scam that I reported to your costumer service . please reply

Capital One (capitalone.com) is the worst credit card company I have ever dealt with. I had two Capital One (C1) credit cards, and had been a customer since 2017. My credit is excellent (E-754, T-756), as was my payment history. Today (11/2/22) I closed both of my accounts because I am extremely dissatisfied with C1's abhorrent excuse for what they call customer service.

I usually pay my full balance on credit cards to avoid interest charges. Every other credit card I own either gives customers until midnight on the due date or, if the cutoff is earlier, the interest charges are AUTOMATICALLY reversed. That is NOT the case with Capital One.

Last month, on top of my automatic minimum payment, I paid the remaining $890.00 balance on the due date. However, C1 has an 8pm ET cutoff for payment, giving west-coast customer's a shorter window to make payments.

When the system advised that my payment was considered late, I called C1 to make sure the interest charges would be reversed. After an hour on the phone, I was transferred to a supervisor. He advised me that C1 realizes their current policy is unfair to customers on the west coast and that, due to customer complaints, a policy change is planned for the near future. He also informed me that I had a pretty good chance of having the charges reversed because of my account standing and the fact that the minimum due was paid before the cut-off, and only my additional payment was submitted afterward. However, nothing could be done until and if the charges appeared on my next statement.

I called back today and another supervisor informed that, regardless of having been with them for 5+ years, and in spite of the policy change in the near future, they would not reverse the interest charges. When I asked to escalate my complaint, he said I would have to do that via snail-mail. Isn't THAT convenient for C1?

This company is NOT customer-centered. They encourage customers to alleviate the company's call volume (overhead expenses) by making payments and profile changes online. They also reduce overhead costs by posting online statements for "customers' convenience." However, they have a convenient policy to deter customer escalations by not having an online process or even an email address for filing customer complaints.

I refuse to line the pockets of Capital One and its company-centered "customer service" when they penalize west coast customers with a shorter time window for payments. Chase, Discover, and Amex don't treat their customers that way, which is why C1 no longer has my business and their competition does.

So, I had a really bad experience with Capital One today. I was trying to make a payment from my friend's house, and the representative asked me if I had my car. I was confused because I had never been asked that before. The representative was really secretive and kept asking me if I had my car. I couldn't answer because I wasn't at home. Then, the representative told me that they couldn't get my payment. I was really confused because I had the funds in my account for a few days. The representative urged me to go home and get my debit card to make a payment over the phone. I said I would call back.

When I called back, I was told that I had set up an auto payment to be taken out immediately instead of waiting for the charge to my debit. The representative gave me different responses, like my car was not taken or someone I know probably stole it. None of these made any sense. Then, I was told that nothing could be told to me about what was going on. I was really upset because the company didn't provide a resolution or show any empathy. If they had called to confirm the over the phone auto payment, this could have been avoided.

I almost didn't write this review because I saw so many bad reviews about Capital One. It's really disappointing that the company doesn't respond to complaints. I can't believe I got stuck with this company for my first car financing. They gave me a vehicle for the betterment of my family, only to inconvenience me after getting a payment that was scheduled. I'm disgusted by this company, and Josh in customer advocacy needs to be fired. He purposely placed me on hold for 15-20 minutes without even checking in on me. I asked to be transferred, but no one was available to resolve emergency situations.

This left my son unable to get home, and I had to walk in high temperatures for a long distance with heat exhaustion and anxiety disorder simply to get him home. All of this happened on my wedding anniversary. I hate the people running this company. They make what could be a great company utterly sour.

Capital One is a company that my sister worked for and let me tell you, it's not a good place to be. They let customers treat their employees like dirt and then fire them when they hang up on the abusive callers. My sister worked there for over two years and she was a great employee. She always got high scores in her department and never had any issues with her performance. But she had to deal with a lot of nasty callers who would yell, curse, and threaten her. It was hard to watch her get upset all the time, but she kept going.

One day, a caller called in three times and cussed out everyone on my sister's team. When my sister got on the phone, she tried to help the customer, but the lady just kept cussing and yelling. My sister had to end the call because she couldn't help her. But instead of asking my sister about it, her manager sent it to human resources and they fired her. Three other managers heard the call and said she did nothing wrong, but human resources didn't care.

It's disgusting that Capital One would rather keep a customer who cusses and has no class than an employee who has been there for two years and has a perfect performance record. It's not right to let customers treat employees like that. It's disrespectful and borderline verbal abuse. My sister deserved better than that.

I'm sick of seeing people get treated like this. People who want to work hard and do a good job shouldn't have to deal with this kind of abuse. And to the woman who called and caused my sister to lose her job, karma is real and you'll get yours. Capital One needs to do better and treat their employees with the respect they deserve.

Capital One is a credit card company that I had been using for years. I had a silver card and had always made my payments on time. However, I recently had a terrible experience with them that I want to share with you. I bought a table from Peir1 for $400 and made minimum monthly payments of $25. I had a score of around 700, but then I started getting notifications that my score was dropping. In just three months, my score dropped to 523, all because of Capital One. They had been sending my remaining amount due (not late amount) each month to Equifax, which was ruining my credit score. I cancelled my card after paying the full remaining amount owed, but they wouldn't allow me to have another card or accept my new card application a year later to fix the credit they ruined. It was all their fault, and they didn't even warn me that not paying the full balance due each month would result in them reporting me as "unpaid" to all credit bureaus. Just wow!

When I called Capital One to ask about my declined application, I was transferred to a young guy who seemed off and odd when he answered. He was no help at all. Then I asked to be transferred to the acceleration department to ask why the application was declined. The woman I spoke to was also awful. She told me to pay for an outside credit company for advice on why my application for Capital One declined. I couldn't believe it. They hire people who are immature, hateful, and lazy. They can't be bothered to find out answers or help you. It's like they're glad not to help. The customer service is garbage in my opinion. They ruined my credit score and then declined my application a year later, even though my history shows on-time payments for years and years.

I hope this review is helpful to someone out there. I found these people to be disgusting and would be fired working at my company. They really are terrible. They hire unhelpful people off the street and don't monitor their calls. I listened well, and my experience with Capital One was trash service. If you're thinking of getting a Capital One card, I suggest you call for yourself and see what I mean. The approval is usually high, but the customer service is terrible.

I recently switched from BMO Harris to Capital One and I must say, I am not impressed. BMO Harris had me on hold for hours on end, which was incredibly frustrating. However, Capital One has messed up my checking and debit card. Firstly, they messed up my payee list, which I had on auto-pay. The app says "Pay Bills", but it's saying the last time I paid my bills was in March of this year, skipping April's payments. I usually pay my bills at the end of the month and receive my disability payment on the third Wednesday of every month. Capital One took all my money at the end of April and said they couldn't see it. They even said I owe every payee on the ninth of May. I spent 12 hours on the phone with them, and finally got a manager who told me that the girl I was talking to had never heard of such a thing happening with the bank. This was frustrating because the reason I left BMO Harris was because of their customer service. One of the managers even hung up on me, but told me I didn't have any bills in May. I tried to explain that I did, but not until the end of the month, and she started arguing with me. When I said she didn't know what she was talking about, she hung up on me. I wasn't rude, but I might have been a little loud because I was on the phone for four hours. The next day, I was on the phone for another three to four hours with another manager who told me to do something with the phone. I didn't understand what he was saying, but he said everything would be okay. This was almost two weeks ago, and today, I looked on the payee list and saw that they paid my BMO credit card two days late. I have excellent credit, but they already screwed it up by not paying the ASPCA. My credit score went down from 790 to 730 in just four days. I know it's something they did, but they won't admit it. My app is still messed up, and I took BMO off, but I was stupid because I didn't have my credit card number to put it back on and pay it myself. It still says I paid my bills last in March. I spoke to somebody today, and I guess they close at 11 o'clock. I called them at 10:45 or 10:30, and as soon as it hit 11 o'clock, the phone went dead. She didn't even finish the conversation with me. I even emailed the CEO twice and told him what a horrible bank it was, but he didn't even have the guts to email me back. I'm still having problems with them, and I don't know how I'm going to fix this. I took BMO off my pay list, which was stupid, but now I have to go to BMO in the mail and get my credit card number so I can do what I have to do. I would not recommend Capital One Bank to anyone. They hardly have any branches either, which is not right. I've only had them for two and a half months, and I must have been on the phone with them for about a month since I got them. Thank you, Laura W.

I am extremely disappointed with my experience with Capital One. I recently opened a credit account with them and was eagerly awaiting my card in the mail. However, after 5-7 business days had passed, I called to ensure that all my information was correct. To my dismay, I was told to wait until Thursday 10/15. When I contacted Capital One on Friday, they told me to wait until Monday 10/19. I was getting frustrated as I needed my card urgently for my upcoming trip outside the country.

Finally, on Tuesday, I contacted Capital One again and explained my situation. They offered to expedite my card delivery in 2-3 days, but the call dropped before the process could be completed. When I called back, the representative informed me that the request had been processed for 4-5 business days, which was not what we had discussed earlier. I was told to speak to a supervisor for further expedited service, but the supervisor was extremely rude and uninterested in helping me. She told me that they only expedite if it means certain deadlines, and that was not the case with me.

After waiting for two weeks and having run around, dropped calls, and no follow-up, I got frustrated and told the supervisor to cancel my account. She did so without hesitation, leaving me without a card for my trip. I called back and asked them not to cancel the account and to send me the card. However, the account had already been cancelled, and a supervisor informed me that it could not be reopened because I had agreed to cancel it.

I work in customer service myself and understand that mistakes can happen, but the lack of compassion and follow-up from Capital One was unacceptable. I was not offered any compensation or alternative solutions, and I had to reapply for the account, affecting my credit score and waiting for another two weeks for the card.

I had no complaints as a customer when I first got my card about a year ago, but this experience has left me extremely dissatisfied. I expect the same great service the second time around, but Capital One failed to deliver. I will be taking my business elsewhere and making sure everyone knows how bad their service is.

Don't even think about using Capital One credit cards! They don't have your back and will let other companies scam you! We bought a hotel stay with our Capital One credit card and the hotel (Kivoya at Luna Blanca/Room 0902) scammed us. We tried to resolve the numerous issues we had with Kivoya, but they refused to cooperate. The first problem we encountered was the lack of customer service when we arrived. It only got worse from there. The room was dirty, there were no towels, the dryer was a fire hazard, several items in the condo were broken, and what was advertised was not available. To make matters worse, none of the three sliding glass doors to the balcony could lock. This was a huge concern, especially since we had children with us (ages: 16-3 yrs old). The toddler could have easily opened one of the doors and fallen off the balcony. We had to use rope to tie and secure the doors closed to protect everyone in the condo. When we informed Kivoya staff about this major issue, they were rude and unkind to us. They treated us like we were a nuisance and reluctantly sent cleaners to "clean" the room (without vacuuming). We had to clean the room ourselves. Kivoya also sent repair people who attempted to rig the doors to stay closed, but their attempts failed. They fixed the center sliding door but left the two bedroom sliding glass doors broken. When we informed Kivoya about this, they refused to do anything else to repair the doors. We had to rely on rope to keep the third sliding glass door locked. These were just some of the issues we had with Kivoya. After trying to work with them for weeks, we turned to Capital One for help. We believed they would support us and refund us the total we paid to Kivoya for breach of contract, multiple safety issues, lack of customer service, and false advertisement. However, Capital One took Kivoya's side and refused to accept the video evidence we had against them. They stated that they don't accept videos from customers. We were so disappointed with how Capital One handled our case that we paid off all our products with them (5 credit cards and 1 vehicle loan between my husband and me) and will no longer do business with them. We refuse to support companies that aid in scams. We will spread the word about Capital One's poor customer service and support on as many platforms as possible. Hopefully, our actions will prevent another family from being scammed by Kivoya and then denied relief from Capital One. Don't make the same mistake we did. Choose a credit card company that cares about their customers and accepts the evidence you have.

I been using Capital One Spark Business Visa card for more than 15 years now and never had any problem until I had a problem. My business is a commercial sign company located in one of the flood zones in South Carolina. When the 1000 year flood hit, my business was devastated. I had 24 inches of water flowing through my business, and I had to wade 14 inches of water to turn off the power to the building at the breaker boxes. The flood destroyed countless tools used in production and a tremendous amount of inventory. FEMA directed me to the Small Business Administration, who offered me a loan, but I was already in a deep financial hole. I spent all my available funding on cleanup, and I was completely shut down as a result of the flood.

I had been diligently trying to pay more than the minimum required payment on my balance to try to pay it down. I called Capital One to tell them I would be unable to pay my minimum monthly payment. The customer service representative on the phone was understanding, but the only relief they had to offer was a 3-month distress waiver they could apply to my account, which would not allow them to penalize me for overdue balances. Their 18.5% interest on my balance, however, would apply and accrue monthly. I called them the following month to tell them I still didn't have sufficient cash flow to make my minimum payment. They said OK, just try to pay as soon as I could. I told them I would.

When I finally had a little I could apply towards my Capital One debt, I logged in to make a payment online. My balance had accrued each month, adding to the previous months' balance, including their interest, so that the minimum requested payment was over $1,000.00. I paid the $400 I had in hand. I still called them every month to update them on my status. It would take 3 more months of diligent work to complete a large project which we had on the books prior to the flood, which had also been consuming all expendable cash flow. After collecting, I caught my balance up to current. However, my account was locked down so that I was unable to use it. Additionally, my existing card had expired and had not been replaced.

After being passed around to several customer service representatives, I was finally transferred to one who seemingly had authority to look deeply enough into my account to find out why it was locked down. It was apparently due to my successive months of non-payment. Which, by the way, negatively impacted my credit score even though I was calling them monthly with current updates and status. I asked the customer service representative if the same tragic events had happened to her husband and his business and her credit card company had treated him the same way, how would she feel? Her response was "That is a personal question, and I don't have to answer that." Right! Let's remain completely aloof of the real tragedies going on around us. They have no bearing on you or your company policies.

Several months later, I wanted to pay off my balance in full. I called to talk to a head customer service representative regarding a possible negotiated pay-off. Guess what? They don't negotiate balances, even though they will admit that an exorbitant amount of my balance was simply accrued interest. But that's what you signed UP FOR sir, she responded strongly. NO, I signed up for a card with interest rates UP TO 18.5%. I didn't sign up to get assigned a permanently-high interest rate. After explaining all of my above extenuating circumstances to this head representative, her best and final answer was "We have policies and procedures we must follow. And our policies and procedures do not allow us to make exceptions for tragedies. Can I do anything else for you?" I expressed my disdain that a company so large could be so unfeeling and callous in its handling of real tragedies in the lives of their clientele.

At the time I was speaking with her, a portion of Louisiana was undergoing epic flooding. As I write this, Hurricane Hermine is impacting the southeast. I wonder how many of those two regions of flood victims will find themselves additional victims of a greedy uncaring Capital One?

I recently had an experience with Capital One that left me feeling frustrated and disrespected. I had been a customer for 2.5 years with no issues, but when I tried to apply for a second credit card, I ran into problems with their new online banking system. After multiple attempts to contact customer service, I gave up and stopped using my first card, letting it expire and never activating my second one.

A year later, I decided to fully cancel both cards and called the general account services line. The representative transferred me to an account specialist, who introduced himself as being from the fraud and security department. He asked for my phone number, which I gave him, but he claimed it was incorrect and demanded another number. I explained that I only had one number for banking and that a previous agent had already verified it, but he ignored me and became increasingly rude and impatient.

When I tried to explain my situation and ask if it was necessary to cancel the cards, he threatened me by saying "Is there a REASON you can't tell me your address? Keeping in mind you're speaking to the FRAUD AND SECURITY department?" This was a clear threat and made me feel very uncomfortable. I ended up answering his questions to avoid any further issues, but he closed my account without reading me any disclosures or checking with me again.

I understand that customer service can be stressful and difficult, but there is no excuse for outright threatening a client. I hope that Capital One takes this issue seriously and addresses it appropriately. The employee's name was Jesse and his employee ID was oze103. I hope that this information is accurate and that others do not have to experience what I went through.

I just wanted to share my experience with Capital One and let people know about the level of unprofessionalism and abuse that I experienced. It was like a David and Goliath story, and I was definitely the underdog.

I understand that companies have procedures in place, but my experience with Capital One was not what I expected. Three months ago, we started a procedure for fraud identity with Capital One. They requested information concerning our identity, and we sent all the required information that they asked for, including our license or state ID, social security card, and proof of address.

However, after three days of uploading the documents to their page, they said they could not read them and we had to send them again. My mother also sent them letters because she could not send them a utility bill since she does not pay the bills in the house. So they asked if she could get a bank statement, and she replied yes. She proceeded to get the bank statement from Harbor Bank, which is one of her bank institutions.

We uploaded the document and waited for Capital One to evaluate and process it. However, after the fifth day, we decided to call Capital One because they did not return our call. We spoke to three different fraud reps that day, and for some reason, they did not get the document and could not find it. So we sent the document again, and we waited another six days. Meanwhile, my mother was getting sick and worried because of this situation.

My mother has been in this country for over 40 years and has had cards from American Express to other bank credit cards and never had an issue with any of them. She always paid on time and has had excellent credit in this country. She has never been treated this way by any company or human being. This is the reason she was worried because she has never gone through something like this in her life, and keep in mind, she is a sick woman and is not about the cards.

We contacted Capital One again, and their answer was that they had not received it again. At this point, I got involved and expressed my anger because of the irresponsibility that they have shown to us. After speaking to different agents, the document appeared, but again they said they could not accept the document because they were hard to read. They required us to send the documents again, so we decided to send the document from her other bank, where we send the payments to Capital One.

We sent these documents over 25 times and called Capital One almost every day. We spoke to managers and called corporate several times, and we kept getting transferred to the fraud department. At one point, the block was lifted, but it was put back on, and that was because someone in corporate felt bad for us. The only reason it was lifted.

We thought this nightmare was over, but they put the hold back on, and we continued paying the cards beside it being blocked. This whole ordeal went on for three months and two days. Capital One made a decision after sending documents over and over, being on the phone for eight hours at one point, trying to find the cause of the problem. They canceled the cards and said they did not want us as a client.

I started investigating and asking why. We found out that there's this investigator called Vince that never called us, never contacted us, and all he did was talk to the managers and agents not to open the cards. After the first month, I had gotten upset and fed up with the situation because looking at my mother cry and not knowing why she is being treated this way. That's when I had to speak my mind to them.

Mr. Vince is an investigator at Capital One that treated us like scum of the earth. He judged us and made it a point due to the fact that I let him know what he was doing was wrong through his managers and agents. The man was a complete and total racist. He not only canceled my mom's cards but everyone that had her address in the house and had a Capital One card along with the last manager that we spoke to.

We are from the Dominican Republic, and all of my mom's kids were born in the USA. The country that gave me the opportunity to work for a great company and let me study and gave my parents the dream of having three homes. To know that our USA has people like this is sad. I want to pledge and ask for everyone and these movie stars that promote this card to know what they are promoting and to make sure they know whose money they take for sponsoring a product.

I hope Mr. Fairbanks gets this letter and knows the kind of staff he has working for him and the way they treat his customers. I also know it's tough times, and being approved for a card can help, but like it happened to us, it can happen to you. To those employees that work there and feel by kissing up to people like Vince, learn to know what's right from wrong. Because if he does not care for the people who get him his paycheck, he does not care about you. Stop kissing up to people like that. He knows that it's impossible to speak to anyone in a high-level position in corporate, so he abuses the system and knows that the company is too big for a simple client to do anything that would shake them. And it may be true, but beware. I hope my message gets out there, people learn who Capital One has working for them, and stop using their cards because besides what they did to us, I stated that I would be doing this, and the manager answered, "Do what you want."

I am sad because I thought that Capital One was what we wanted in our wallets.

I dont know my full card number I destroyed it only the last four digits4024. My complaint is that my address my email address and my cell phone number was all used for someone to open another account or so someone came and accused me of opening an account in their name, I did not. when I called capitol one they said only my name and account was under this email etc. and when these people called capitol one gave them my address, my email and my cell phone number. which is a breach of privacy on their part. why would they tell me one thing share my info with someone else and tell them something diffrent. I am not taking the blame for opening a credit card in someone elses name. I dont know what I should do. My name is Jeanette Miles. 157 River st. Hornell, New York 14843 my cell number is [protected]. Please advise me.

I have paid off my entire balance for the account ending in 3899 on December 1st which had a due date of December 5th - therefore no interest assessment ($71.92) should have been made. Therefore I am disputing this invalid charge and I will not pay it. Please erase this charge and then terminate my account... I have zero balance and all monies owed to Capital One have been paid and therefore I am terminating my financial relationship with Capital One!

Sincerely,

Leonard Dandrea

Cc: file

Got a text Msg Today About a faulty charge of 59.00 on my Platinum Card. This is only the 2nd day I have had this damn card Called customer service to find out where the charge was from After waiting 22 minutes got someone who wanted to verify who I was. Fine but the steps I had to go through was an aggravating ordeal Told him that I wanted to end my account Horrible service. This text Msg happened on Dec 8 2023. My ordeal via Phone happened at 11:39 AM.

I will never Deal with this company Again,

This credit card scams with late fee changes. They knowingly don't let the customer pay on time, restricting you to pay and then charge you with a "late fee." The worst service ever! They don't let you pay on your due date until 8n p.m. Eastern time and if the customer lives in the West coast they won't have the equal opportunities as in the Eastern coast. East and West Coast has a 3 hour difference which means when the Western customer finishes his work day at 5 p.m. they are not able to make the payment on time. None of the other banks ever did that, in the other banks the card holder is given an opportunity to pay until 12 a.m. , and even if the customer is late the other banks waive the late fee one time and Capitol One refuses! Because that way they try to scam people out of extra money. For my balance $2.30 they charged me $27. Absolutely horrible service!

I deposited $1,005 into my new Capital One 360 checking account Nov. 13, 2023.

Today, Dec. 2, 2023, I checked my account and saw this message:

Alert

Your funds are currently not available for withdrawal. Please call us at [protected].

I have called and still on hold waiting to speak to a customer service representative ... it's been 38 minutes and I'm still on hold.

At first it said call volumes are high and my wait could be as long as 10 minutes.

You have emailed me that the payment was correct.

However, the company charging me £150 is World Remit Ltd. Their business includes sending money abroad -- something I have never done.

Perhaps you would kindly ask World Remit Ltd to provide evidence of my alleged request, and forward it to me.

You have sent me a new card, presumably because you fear I have been scammed, despite your approval of the payment.

I have two Captial One Cards and one is a $300.00 LOC the other is a Walmart $500.00 line of credit.

My shopping at Walmart was interrupted for the third day in a row, and I did place about an order, but neigher Walmart nor Capital One could answer what I purchased today.

I was hung up on rather than being referred to Bank's or Walmart's data center for clarification.

My experience is Absent: Dignity, Respect, Good Faith, and Fair Play. I should be able to ask reasonable questions a BANK who does business with one third of American Households.

After paying off my $2k balance , they decided restrict my account but yet can’t verify my ID in a timely manner but won’t send my $2k back! Since if I knew they was going restrict my account, would have never pay it off in full. 🫡 the customer service phone is NO help. I get place on hold and hardly they ever come back to the line. It’s exhausting going back and forth with capital one!

I, Catherine A McGill, closed two savings accounts in Feb 2023. After waiting two weeks and not having received any money, I attempted a call.

The accounts were high-yield money market accounts.

1. account # [protected]

2. account # [protected]

After calling dozens of times every two weeks, I finally received one check on July 12th.

I have since made over two dozen calls and still have not received the remaining funds.

I have also filed a Better Business Bureau complaint ID [protected]

and a Capital One CID: CC-[protected]

I still have not received my money.

I have been lied to several times being told the money was sent out, and no one can account for when and where it was sent.

My current address is 71 Crooked Island Circle, Murrells Inlet, SC 29576

My previous address was 916 Pebble Lane, Murrells Inlet, SC 28576

Capitol One notified that they detected fraud on my card, I confirmed the charges were not mine. Capital One then turned the card off. I paid my authorized charges & should now have a balance of zero. Why does Capitol One continue to bill me for the fraud charges & recurring late charges? This has affected my credit score. I need this resolved & repair made to my credit score. Thank You, Mr. E. White

The very first alert setting upon first pension deposit was changed from mobile number with all alerts enabled to a landline without permissions. For the duration several suspicious transactions online banking. Problem with credit card transactions and payment posting from connected banks. Online account menu options disabled and missing menu items. Negative alias credit reporting to Experian causing credit report stress and high-risk status. Inaccurate credit card postings and late statement and inaccurate calculations reported on statements causing stressed reporting during security freeze/fraud alerts. Credit theft on platinum secured 200 limit master card. Card maxed out past 200 limit approved incognito for up to a thousand with out my knowledge making overall debts double causing extreme credit report stress and impact. Several attempts to solve issues with no result. Photo evidence and paperwork due process to corroborate.

I had fraudulent activity on my capital one credit card. I disputed these transactions and couple days later they were recharged to my account. I called capital one multiple times for help and all they can say is that their investigation shows that I am the one that made these charges and they don't believe it was fraud. There was nothing that they could do to help me. The charges amount to a little over $1,500. When I was talking to the manager of the fraud department, he lied to me. I was talking to a previous representative that told me a charge was "contactless" and the manager told me that it was not contactless. He continued to lie about these charges saying that he doesn't have any information and if he did, it would not help my case.

I made a deposit of 1,586 on Oct 18 th which I was told last week the account was closed on the 20 th of Oct. I kept calling them in the messed up fraud Dept nothing but Lies. I’m not the culprit here so why should I have to be subject to this. I f I can’t access my money tomarrow on Monday Nov 6th 2023. And haven’t received a call from Capitol One I’m contacting my attorney. MaNanee and Hosea Jernigan to file a suit this Bank. Only owed for my credit card no bogus checks of any. Thanks Irene C [protected]