STORE 9814
OMG Burger King, Store 9814 NEVER fails to disappoint and neither does BK's customer service! I just ordered two Whopper meals, Code 77 45 86 through the app (I'm a Royal Perks member but that's been useless as well). First of all, they NEVER provide a receipt, which irks me to no end. Sometimes, I need it for my job when I'm using the company card; other...
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Placed order 7:11am. at 7:30am no food, 8 or more went through drive-up. We had Dr app and could not wait any longer. Canceled order got money back. did not give our coupon back that used, nor get an apology. very disappointed we left. The BK was store # 10234 at E. 7510 State St. Rockford Il 61108. Phil Schultz 9901 Tampico Rd Rock Falls Il 61071.
Desired outcome: It is not much but coupon and late for Dr app. The coupon was for 2 breakfast sandwiches hashbrowns and med coffee. that should have been returned to me at the time. Thank you for reading.
I was charged for an order via, your app., at another location.
On Sat.,10/28/23, I placed an order at the Bk E. Holcombe, location, Houston, TX, where I mistakenly placed an order via, bk app., at your Yale Street location. I proceeded to phone the store to notify them of such, but no one answered. I went over to the store today 10/29/23, where the manager stated, she couldn't help me. She gave me the GM's name and...
Read full complaintWrong order, treated rudely
I drove through the drive thru. I ordered a kids meal, which was fine. I also ordered a whopper with cheese with only light mayo. When I got to window, I asked the young man if my order was correct because I ordered the same thing 2 weeks ago and the whopper came with everything. He took the burger out and said yes. I drove all the way home, my grandson...
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transaction # [protected]-130836 We usually visit tis location at least once a week sometimes 2. But it will be a long time before we go back. Most employees know us and treat us great. Last time we went only 2 people were working. A mother and son. Now they are no longer there. I had to wait 45 in to get food. You can call and I can explain the complete ordeal. [protected] The Barfields
Read full complaintMissing items from order
I ordered 2 cookies and a cheeseburger through the app when I went thru the drive through on coursey blvd the lady handed me my order and never said my cookies wasn't in the bag, so I had to drive all the back to burger king drive thru and the girl with the braids was very rude and said they don't sell cookies so I asked her what else can I get besides the 2 cookies I paid for and she just walked away from the window
Read full complaintBK Store in Kingstowne, VA
On October 24, 2023, I used Burger King's drive-through at 5890 Kingstowne Center, Alexandria, VA 22315, for a small burger meal. I asked for Diet Coke and salt since they do not salt the french fries. As soon as I tasted the drink I realized it was Dr. Pepper and there was no salt, so I pulled into a parking place and went into the store, dumping the Dr...
Read full complaintGhost pepper whopper combo
My name is Theresa Diaz on October 23rd, 2023 I drove thru Burger King 862 Montauk Highway Shirley New York, 11967 I ordered a Ghost Pepper Whopper Large Combo Meal and the whopper had so much pepper sauce I couldn't eat I had to throw it away this whopper cost me 11.59 the employee at this location should pay more attention on how the prepare the orders I...
Read full complaintHamburger
As I was waiting on food, I saw 1 guy cooking my food, the whole restaurant smelled like weed, it took almost 25 minutes for 1 burger and a fries, I witnessed the general manager Ashley Traylor curse their only employee that was making food while the other employee walked around on his phone, Burger King Jasper is VERY unprofessional, and their General Manager is really RUDE, WILL NOT BE GOING BACK!
Read full complaintPoor service at BK #4179
Alvin English [protected]@ymail.com On October 22, 2023, at 4:00 P. M., I used the Burger King app to place a mobile order. The order was to be ready to pick up at 4:15 P. M. from restaurant # 4179. I entered the restaurant at 4:05 P. M. but I did not ask for my order until 4:13 P. M. I received my order at 4:20 P. M. My mobile order was for 1 large...
#1 combo
I ordered the #1 combo with no onions and the total of my order was 10.15. The taxes were.96. OK you have to pay the taxes. When we got to the window I was handed a SMALL DRINK, a small fry. and my Whopper sandwich. I asked the guy at the window if he had given me the wrong drink. No that is what comes with a combo. I said I paid 10 dollars and 15 cents for...
Read full complaintManagement staff
On Saturday, Oct 21 at 2pm I was picking up my order at the 15 mile and mound Rd location in Sterling Heights MI. I heard someone yelling using profanity. Who I believe was a manager (?) who was arguing with someone on the other side of the counter. The manager yelled "Get you Mother F...ing White [censored] out of here." Highly racist comment coming from who I believe to be Middle Eastern.
I asked the female at the window if he was management and she shook her head yes, seeming to be afraid. I could not hear the customer because he was behind the wall. Then the Burger King Manager said, "I'm right here, you want a piece of me, I'll come F... you up and then I'll come F... your wife and your f...ing children while you watch." He then went around the counter and the two were shouting back and forth. The severity of this person's comments are severe enough to have me forward this information to the District Attorney and FBI. Thank you.
Desired outcome: Interview employees at location and notify proper authorities
Employee/ Lillian
Store#25543.
Went through the drive thru this morning with my daughter and the cashier at the window (Lillian) was beyond rude. No greeting, snatched the card out of my hand, I said are you ok as she jumped towards me and replied ya are you?! What in the world? Maybe she thinks her roll is in fight club but professionalism is definitely lacking. Hire better. Train better. Not going back for the drama. She’s probably not how you want your company represented.
Desired outcome: Hire employees that make customers feel comfortable and wanting to return.
Missing food / no refund
I ordered $33 worth of food on their app and upon getting to the location to pick the food up was told they were out of a specific item I had ordered and I would need to replace the order there and have the online one refunded. They offered me a $10 coupon and no refund. I spent $33 and got NO food and NO refund. There is no real person you can talk to for customer service and now no way to get my money back.
Read full complaintCustomer service
Slow is bad enough. But not getting an order right? You need an Area Director in your Wixom store in Novi Michigan! My brother used to come in their 2 times a week, and now for a month every time he orders it is never right. I even called your home office, but no one even takes a phone call? You are the 2nd largest fast-food industry in the World! If you do not care about your customers, we sure as hell do not care about you anymore! My brother has been robbed from this store about 30 dollars so far just this month! Someone needs their [censored] kicked to wake them up from there sleep!
Desired outcome: THAT YOU CARE!!!!
Poor service and order was wrong 3 times.
Ok on October 13 2023 my friend and i stopped in at Burger King #6998 at approximately 2:34 pm to get some lunch. So we both got whoppper jr meals add cheese. The store only 3 or 4 people working. The cashier took our order and never gave us our cups so we could get our drinks while we waited on our meals. 30 minutes went by no food. 1 hour went by still no...
Read full complaintHorrible, absolutely Horrible, food, customer service, drinks, quality horrible
I am a BK addict, love my Bk and have not had any major issues ever until we went on a roadtrip and went to BK in Darien, Georgia. We stayed overnight so we got food there twice, I was not ready to give up as I love BK. But both times it was horrible beyond horrible. They were understaffed and let you know this but the wait was so long it was ridiculous and...
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The incident happened Oct 1, 2023 @ 8:29pm I went through the crowed drive thru and waited 15 minutes to get to the window. I got to the window I was told the total and I had a $20 bill in my hand that the cashier snatched from my hand and with my hand still out of the window the cashier put the coins in my hand which fell to the ground and proceeded to...
Read full complaintCustomer service and improper money practices
On Oct 9th At 1235 PM my girlfriend and I went into Burger King store #3381and ordered lunch. I paid with a hundred dollar bill. As the lady in charge that took my money handed me my change and my receipt without counting it I was talking to my girlfriend and was distracted, put the bills in my wallet and got our drinks and waited for a short time for our food. As we sat down to eat we realized our order was incorrect, so the only male employee there quickly corrected the problem and was very pleasant and professional. Upon finishing our meal I cleaned the table and put all trash in proper can, tray on top. I threw away the receipt when pouring our drinks. Less than an hour later when paying for groceries at Walmart I discovered I only had a 5 and 4 ones in my wallet. We went directly back to Burger King and asked to see the lady that waited on us and waited for her to finish her phone call. I politely stated my case with utmost respect and was confronted with a seriously disrespectful attitude from what appeared to be the manager. I asked her please watch the video from the camera mounted less than 7 feet above our head to prove her mistake but was told that the cameras dont work. She then took the drawer at my request and returned saying it wasnt over and she was calling the police. When the police officer arrived I identified myself as a retired law enforcement officer and what my complaint was. The initial officer on scene was truly a professional and informed us that it was a civil matter and would document the incident with a police report. after receiving the the report# we were escorted out by the second officer on scene, once outside he advised us the we were forbidden to return for life from this establishment and would constitute trespassing if we did. During that conversation the initial responding officer rejoined us and stated that the manager informed him that if she finds the money she will let the officer know. So we left knowing they must of mistaken us for scammers and realizing that we are out $80 living on a fixed income along with the public humiliation by the lady that was incredibly rude and unwilling to help remedy this situation.
Desired outcome: I would appreciate a review of the companies video tape by investigators to prove my case and a refund of $80 dollars. Thank YouT. Daniels [protected]
Service
BURGER KING @ 1928 Airport blvd, west columbia, sc 29169. I went to your store in West Columbia SC on 10/8/2023 to order a whopper combo meal and got thrown out of the store and told me to never come back. The employee had an additute from the very beginning of my order. She would not even let me speak to tell what I did not want on the hamburger. Then I...
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