Rude treatment from Maria/ Store Manager and co workers
I went to this location on 11/13. The first issue was in the drive thru when the cashier did not want to accept my promo code from the BK App which stated that the code was redeemable in store. I insisted that I always use these codes and he finally processed my order. When I placed my order, I requested an add on as well as extra condiments. I received...
Read full complaintOriginal chicken sandwich
To whom it may concern, on a recent visit to location 1022, 300 south 25th street Easton P.A. 18042. 11/14/23 at 12:51 p.m. I ordered a chicken sandwich combo with a frozen coke. I specified to the individual, who unbeknown to me, was the duty Mgr. that A. I had a special request that the pattie be cooked fresh and B. that cheese be added. After the order...
Read full complaintGM Highland, NY Burger Kings Restaurant #3551 11/8/2023 1:07 pm
US Army Veteran walked inside Burger King, GM took my order. GM told me the cost of my meal, I presented my VA card which Burger King is one of many sponsors that support active Arms Forces & retired VA member a 10% discount. GM stated that he could not give me the 10% discount because there was already a discounted. "No it wasn't!" always get 10% VA discount.
Read full complaintBoth
Today a friend and I went to your store at 2726 West 10th Street in Greeley, Colorado. When we walked in there was a lady customer standing at the counter waiting. There didn't seen to be anyone in the store. Several of us called out and the cook came to the front. She didn't speak English but tried to tell us where the counter person was. Two more people...
Read full complaintDrive-thru equipment failure and poor customer service thereof
On the evening of Friday 11/03/23, I visited Burger King, store #14210. Not only did it take too long for me to hear anyone address me at the drive-thru speaker, when I was addressed, I had to repeat my order over and over, in addition to asking the person speaking time and time again what was being said. I asked if either the volume could be increased or he speak louder because there were sound issues. Eventually, I pulled to the window and once there, I inquired about the issue with the speaker and received a condescending look from the associate working the drive-thru window. He said, "I'll let them know about it." I replied, "I will to", as I past him my payment card, which I am certain that he snatched. I inquied regarding that feeling and observation, which he, of course, denied. Once I received my order, the sandwiches were not warm and the two orders of onion rings were very, very skimpy. The associate closed the window and I motioned for him to reopen the window because he never gave me a receipt. When I asked for my receipt, he had to scroll through many receipts until he located mine to give. From those many receipts he shuffled through, it's obvious that he hardly gives anyone their receipt...another sign of poor customer service. I inquired about the onion rings. He told me that that amount was correct. However, I did not realize that my sandwiches were not warm until I arrived at home which is just a couple of blocks. Being heated properly, there is no way they would have been cold in 2 blocks.
I originally tried to call and speak with someone, like the website encourages one to do. Then I learned that complaints are only taken online now. I work so I have waited for my day off to prepare this communication. There have been some "not so good" response reviews regarding Burger King and am hoping that this doesn't become the case with me. Customer service is very, very important with any workplace who services customers directly and indirectly. Thank you for your time.
Desired outcome: 1)This associate to be reoriented on customer service and the importance of being focused and concerned with it at the drive-thru window; 2) To be reimbursed for my ill prepared order.
Service
I order a whopper heavy mayo lettuce and tomato cut in half . I get my sandwich I Check it not cut in half I hand the sandwich back and ask them to cut sandwich in half lady walks back to the board and precedes to hand me a plastic knife I ask why won’t you cut my sandwich in half . I was told to hand you a knife . I go to this Burger King at least twice a week and the last two times they refuse to cut my sandwich in half . I call the manger when I get home and she tell me that they did not have a knife ? Then when I said why did you not get a knife she hung the phone up on me ! Have it my way I think Not ! Please buy them a knife and fire this manger ! I don’t like being lied to or hung up on !
Desired outcome: I want what I ask for
Service
HI we had ordered a mobile app at 11:27 0n [protected] and when I went to pick it up, they told me that they did not have it. I showed them the receipt and the address that the manager was very rude, and I did not deserve that. I had shown that it went through and everything she kept telling me that there is nothing else that they could have done. when I went back inside, she was like not again. I tried to tell her that it would not let us cancel it and she was sorry that's it. I am wanting a full refund and her fired from her job. she does not need ot be in that position if she cannot handle the public.and a few meal . i asked her why she can not just make it .
Claimed loss: 20.68
App and store at 121 Walmart Drive North Versailles Pa
Good morning, I have to complain about a few things. Sorry. Firstly, your app is absolutely HORRIBLE. Not user friendly at all. Yesterday I ordered on the app at 4:15 pm as I was in between jobs and didn't have time to make any food. This store located at 121 Walmart drive in North Versailles Pa can be on my way home from job #1. Firstly I made the...
Read full complaintorder not correct and company doesn't answer phone!
The store on Center St in Auburn, Maine won't answer their phone but goes to a fax sounding device. Last week I ordered Whopper with no lettuce or tomato. I asked for bacon, cheese and extra onions. plus onions rings and soda. Cost was $16 plus change. So the soda-coke was nothing but water seltzer, the Whopper had lettuce, tomato and half of piece of bacon. AND they gave french fries and no onion rings.
Desired outcome: I want to be made whole by giving exactly what I requested. I charge this on my credit care. doug.[protected]@dingley.com
Over charge on my order!
Was charged $14.18 for the impossible whopper. Your menu says it’s $$8.09. My Triple whopper was charged $13.88. Your menu says that it’s $9.09. Again the price was over charged on both sandwiches. Burger King store number is: 1574. 106 York Road Willow Grove PA 19090 . Their phone number is: [protected]. Order number is: 14Time bought order was: Friday November 03 2023 06:15pm . T=01L I=7 C=300. This is all the information on this receipt. Please help with this transaction. My email address is [protected]@aol.com. My phone number is [protected]. My address is 3 Timber Road, Horsham PA 19044. Thank you for your help.
Claimed loss: $10.88 over charged on this order a according to your menu on the Internet.
Desired outcome: I either want a credit for this order or a refund of $10.88 over charged fees.
STORE 9814
OMG Burger King, Store 9814 NEVER fails to disappoint and neither does BK's customer service! I just ordered two Whopper meals, Code 77 45 86 through the app (I'm a Royal Perks member but that's been useless as well). First of all, they NEVER provide a receipt, which irks me to no end. Sometimes, I need it for my job when I'm using the company card; other...
Read full complaintService
Placed order 7:11am. at 7:30am no food, 8 or more went through drive-up. We had Dr app and could not wait any longer. Canceled order got money back. did not give our coupon back that used, nor get an apology. very disappointed we left. The BK was store # 10234 at E. 7510 State St. Rockford Il 61108. Phil Schultz 9901 Tampico Rd Rock Falls Il 61071.
Desired outcome: It is not much but coupon and late for Dr app. The coupon was for 2 breakfast sandwiches hashbrowns and med coffee. that should have been returned to me at the time. Thank you for reading.
I was charged for an order via, your app., at another location.
On Sat.,10/28/23, I placed an order at the Bk E. Holcombe, location, Houston, TX, where I mistakenly placed an order via, bk app., at your Yale Street location. I proceeded to phone the store to notify them of such, but no one answered. I went over to the store today 10/29/23, where the manager stated, she couldn't help me. She gave me the GM's name and...
Read full complaintWrong order, treated rudely
I drove through the drive thru. I ordered a kids meal, which was fine. I also ordered a whopper with cheese with only light mayo. When I got to window, I asked the young man if my order was correct because I ordered the same thing 2 weeks ago and the whopper came with everything. He took the burger out and said yes. I drove all the way home, my grandson...
Read full complaintService
transaction # [protected]-130836 We usually visit tis location at least once a week sometimes 2. But it will be a long time before we go back. Most employees know us and treat us great. Last time we went only 2 people were working. A mother and son. Now they are no longer there. I had to wait 45 in to get food. You can call and I can explain the complete ordeal. [protected] The Barfields
Read full complaintMissing items from order
I ordered 2 cookies and a cheeseburger through the app when I went thru the drive through on coursey blvd the lady handed me my order and never said my cookies wasn't in the bag, so I had to drive all the back to burger king drive thru and the girl with the braids was very rude and said they don't sell cookies so I asked her what else can I get besides the 2 cookies I paid for and she just walked away from the window
Read full complaintBK Store in Kingstowne, VA
On October 24, 2023, I used Burger King's drive-through at 5890 Kingstowne Center, Alexandria, VA 22315, for a small burger meal. I asked for Diet Coke and salt since they do not salt the french fries. As soon as I tasted the drink I realized it was Dr. Pepper and there was no salt, so I pulled into a parking place and went into the store, dumping the Dr...
Read full complaintGhost pepper whopper combo
My name is Theresa Diaz on October 23rd, 2023 I drove thru Burger King 862 Montauk Highway Shirley New York, 11967 I ordered a Ghost Pepper Whopper Large Combo Meal and the whopper had so much pepper sauce I couldn't eat I had to throw it away this whopper cost me 11.59 the employee at this location should pay more attention on how the prepare the orders I...
Read full complaintHamburger
As I was waiting on food, I saw 1 guy cooking my food, the whole restaurant smelled like weed, it took almost 25 minutes for 1 burger and a fries, I witnessed the general manager Ashley Traylor curse their only employee that was making food while the other employee walked around on his phone, Burger King Jasper is VERY unprofessional, and their General Manager is really RUDE, WILL NOT BE GOING BACK!
Read full complaintPoor service at BK #4179
Alvin English [protected]@ymail.com On October 22, 2023, at 4:00 P. M., I used the Burger King app to place a mobile order. The order was to be ready to pick up at 4:15 P. M. from restaurant # 4179. I entered the restaurant at 4:05 P. M. but I did not ask for my order until 4:13 P. M. I received my order at 4:20 P. M. My mobile order was for 1 large...
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