Messing up orders/dirty, sticky ketchup packets
My mom and I went to Burger King on the Loop in Longview, TX today. We went thru the drive thru to place our order, got our order, and it was not correct, we ordered 2 of the chicken sandwich combos with cheese on the sandwiches, no cheese was put on the sandwiches (which wasn't the first time this has happened), AND they only put one in the bag, I went...
Read full review of Burger KingApp order refund
I placed an order in the app and the restaurant shut the broiler down two hours before closing and couldn’t cook my order. The store stated that they couldn’t initiate a refund because I ordered through the app and that I had to contact support. I’ve been waiting on support for days now to reply back to me and they haven’t. The store refuses to give me a...
Read full review of Burger KingCustomer service
I pulled to the drive thru ordered and got a really sorry attitude from employee,! Slammed window on me, and walked away! This is not the first time this has happened; This is definitely a race issue, the employee had a definite attitude towards me for my skin color! I'm Caucasian! This is the last time I go there!; Get your employees under control, or you'll continue to lose business,
Read full review of Burger KingNo longer going to Burger King
No longer going to Burger King!
Burger King plays judge, jury and executioner before a trial or charges are made to Russell Brand.
Brand has been accused of serious sexual offenses. He might be a terrible person or not?
He has not been charged with anything, and an accusation alone does not make it true.
Because the "Rumble" site has not taken Russell Brand off the air, as did the weak-kneed YT channel, Burger King pulled their advertisement with ...No trial, no police investigation!
Just trial by BK executives.
Unethical CENSORSHIP!
Do the CEO's think they are immune to (false) accusations? Could be there's one... just around the corner.
2506 W DR.MLK JR 33607
We were inside for a take out order and witness a young lady wiping her hands on her pants 5 times this was my order ticket 20113 leslie was the lady who took our order.She had no gloves on and our order was wrong brought it to her attition and she took the fries out of bag threw them back in the tray where you guys put the fries.And then touch her hair...
Read full review of Burger KingNO RECEIPT - Happening over and over - Is someone stealing the cash?
Why is it that I can NEVER get a receipt for my order? The last 3 times I have gone and spent over $65.00, I am unable to get a receipt for my order. Not sure what is going on...is the money going in someone's pocket? Although this location is right across from our business, we WILL NOT be coming back if we can't get proof of our purchase for...
Drive thru operator
Sunday, September 24th approximately 6:15 pm. I was trying to place an order on the app. I was having trouble with it so I decided to go thru the drive thru. I asked the man at the window if he could help me and he said, no. He said I needed to do it myself. He was very arrogant and rude. I asked him his name, he said he did not have to tell me. I thought...
Poor service
I went to the Burger King on Rt. 31 in Clay, NY. It was approximately 10:50am. I ordered 2 whopper juniors with cheese, no pickles. Normally the first window is closed but it was open and I was told to stop there. 10 minutes go by and finally a girl showed up at the window. She tried to open it but couldn't. 5 minutes later, a big guy in a blue shirt who I assume was the manager came over and opened the window. It wasn't locked, All he did was push on it. Then she couldn't get the register to work. Because she simply didn't login. I finally get my order and drive home. I was given 2 whopper juniors - no cheese and they had pickles. You have a serious staffing problem there.
customer service/ manager
Ordered on their mobile app. went to the that bk drive up and waited 15-20 mins in line only to have someone drive up in the other lane to get waited on in 2 mins.
Got to the window and ask for the manager only to get him to cop a attitude and tell me i only was in line for 2 mins when MY WIFE and I waited 15 20 mins !
He was rude and not ready to solve this at all and as a manager was not good with customers.
He had no customer skills and was clearly not there to mend this problem only to shout at me !
This took place at the spencerport BK at 5pm on 9/22/2023
They also messed up the order to.
My son was missing items and they over cooked the chicken fries
Desired outcome: refund and apology
No service
When I entered facility there were —4people (cooks) standing in the back doing NOTHING! I saw one person getting an Oder ready. Up front there were THREE Women standing around talking Spanish. The people (cooks) in the back were speaking Spanish! I felt like I was in MEXICO, smh in todays times I can only wonder if they were Illegals. There was one white...
Read full review of Burger KingBacon King Meal
My order was placed using the online app on 9/18/23 at approximately 6:36 pm. Almost my entire order was wrong! I ordered the Bacon King meal without ketchup & mayo and add onions and light mustard. The sandwich I received had ketchup & mayo and no onions or mustard. Ordered large fries but received a medium. The only correct item was the medium coke. I did NOT have it my way.
Read full review of Burger KingOrder wrong, no receipt and no reconciliation.
On September 7th, I visited the Burger King Store at 740 Academy Drive, Bessemer, Alabama 35022. I ordered the Family Bundle and an extra order of onion rings. After I returned home, I noticed that the onion rings were not in my order, and I did not receive a receipt. I called the store to report the issue and left a message on voice mail. I never received...
Read full review of Burger KingPaid for something I did not buy
On 9/7 my husband went to Burger King in Methuen #4899 ordered two whoppers with cheese and bill came to $23.71. But on checking my bank account, we were also charged $8.23. My husband did not get a receipt. On 9/14 and on 9/17 we purchased the same order and only were charged $23.71. So, my question why we were charged an additional $8.23 on 9/17/2023. Who did we pay lunch for? Please advise. Janet
Read full review of Burger KingFilthy
The workers are friendly and helpful. It's a shame they have to work in a dirty restaurant. The bathrooms were absolutely disgusting. The only toilet in a stall in the men's room was full and looked like it hadn't been cleaned in days. The women's restroom was dirty and the lower half of the wall buckled in like someone ran into the building with their car...
Read full review of Burger King#1 meal
I ordered a medium #1 meal no onions and no cheese I was charged for a large meal. At the drive through window I asked the price of a medium meal she stated my order is medium with cheese and no onion. I told her no I did not order cheese. She said no #1 comes with cheese. I repeated no I ordered no cheese. She then said yours has no cheese. She never did...
Read full review of Burger KingWhopper Jr, meal
I decided to patronize burger King after I received coupons thru the mail one of the deals was 2 whopper Jr.'s and fries for 5.99. I had not been to BK in a long time probably pre Covid, so on 09/13/2023 at approximately 7pm at your location on 1390 Vernon Odom Blvd 44320 I ordered the meal. I didn't mind waiting the 10 to 15 minutes because I thought that...
Read full review of Burger KingCustomer service
Good morning, I was a at your drive-in window in Madison, Georgia, I waited a while, and no one answered, and I said is anyone there. I ask a second time and the young lady was talking and she said to me " i wasn't talking to you with a very negative tone. I said to her that was rude. Needless to say, I left the store because I didn't want her to serve me...
Read full review of Burger KingMissing order
Placed order through Burger King App 7th September, which is partnered with Deliveroo.
delivery driver delivered Uber eats order that was clearly not what I ordered as I didnt order through Uber.
I have been trying to complain via deliveroo and Burger King to no avail.
no-one taking responsibility for this error and im know down meal and money.
trying to get hold of customer service is ridiculous.
I will not be using your services again as all you have done is rob me of my money.
shorted my order and cold fries
We stopped to get food and when we got home (8 miles away) we found the we were missing one of our two whoppers and the fries were ice cold. I tried for hours to contact the store and they never answer. I tried to leave a bad review at mybkexperience,com and it wouldn't take the survey code. You have insulated yourself and it allows you to steal with...
Read full review of Burger Kingstore # 9796 in Escalon, CA
I do not even live in escalon, but I was going through & that was where my grandson wanted to eat. We ordered 2 meals totalling $27.56. I was the driver, we take our 20 minute drive to get to my house & we are missing our burger & fries on one of the meals. I called & called [protected], the # on the receipt, I left messages with my name & number that...
Read full review of Burger KingAbout Burger King
Most discussed Burger King complaints
orderered vegetrarina burger at manchester airport, but served with chicker burgerRecent comments about Burger King company
Food
Long John Silver's
463 reviews
McDonald's
2892 reviews
Carl's Jr.
534 reviews
Jimmy John's
144 reviews
Captain D's
614 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!