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1.2 4595 Reviews

Burger King Complaints Summary

230 Resolved
4351 Unresolved
Our verdict: If considering services from Burger King with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Burger King reviews & complaints 4595

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1:45 pm EDT
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Burger King Fish combo order

I was waiting over 55 mins yesterday for BIG FISH combo

It was very frustrating mentally and physically it triggered my ptsd

I was Waiting out side of the establishment park in car for hour. And order still wasn’t ready or brought outside to me

I would like to be reimbursed . This bk deserves 1 star for service

(BURGER KING 5878

2945 Vineland Road Kissimmee F1, 34741

[protected])

Desired outcome: Reimbursement

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1:12 am EDT

Burger King My service I got from your store 7432

I went to your drive thou I had the I meant the worse servicer ever

The food was gave the me the wrong food and the food was half cooked

The was cold I asked to give some hot fries the was put back in the grease

That was very old I had to wait about forty minutes for cold food

With your employee attitude your drive thou was vary slow with no concern

About the customers said to pull down. This was not the burger king way at all

Your people is running your customers away because of the way they have been treated it was unfair to me and others that loves your burger and fries

The fries was very cold as well as the buffalo nuggets that I ordered from your store it mess the whole night up.

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11:33 am EST
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Burger King Not honoring menu

Went to the burger King in shelton CT. The menu board says 2 whopper Jr's for $5 then lists different types of whopper Jr's so I ordered 2 whopper Jr's with cheese (which was on the menu) the woman said extra dollar per sandwich for cheese, I said its on the menu, she said that promotion is over. I said but the sign is up so you should honor it, she rudely said you can pay extra or leave, so I said goodbye and that is the last time I will ever set foot in a burger King!

Sincerely a former customer.

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8:15 am EST
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Burger King Order 72 - kings lynn (store 32106)

Hardwick Retail

Store No : 32106

Order Time: 12:19PM

Date: 05/03/2024

OrderType : ACRKiosk Out

I have just got back from the new opening of the Burger King store at Hardwick Retail Kings Lynn. The majority of the food was amazing and really top notch. However I was left severely disappointed that 2 of the items on my order were not there. We had a missing drink which was handled correctly by the staff at time of collecting the order and then the second was for some Chilli Cheese Bites.

When given the second drink I asked if all the food was in the bag and was re-assured by the person behind the counter it was. Only to get home and find item missing.

Other than the missing items this was a really good experience and I'll most likely come back again. Unless this complaint is handled incorrectly.

Claimed loss: £3.99

Desired outcome: I would like either a free item / voucher to the value of the amount stated above or a refund.

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BK in Bethlehem
Bethlehem, US
Mar 07, 2024 7:24 am EST

Bethlehem. PA... Stefko Blvd. Burger King went downhill over the years!

I am 55 y.o., I remember my mother taking me to this Burger King 50 years ago...

4 workers, 3 doing the food orders. One working the drive thru, one making the food(I think the manager lady, spanish), one bagging the food. And one was cleaning tables, drink dispenser.

Original chicken sandwich was barely done. They didn't even try to make it look appetizing. Fries were cold. 2 drink dispensers, one was out of order, the other one had 3 choices, Dr. PEPPER, SPRITE. AND COKE. That's it!

...and I was confused, outside on windows , advertised 'halfzies', half fries half onion rings...go inside, 3 monitors with items advertised, half of the items NOT LISTED!

I PAID $10 for an original chicken sandwich meal, SMALL, I HAD A FEW COLD FRIES, AND FEW BITES OF THE SANDWICH, AND DRANK MY SPRITE.

NEVER GOING BACK!

50 YEARS of going to this one... NEVER, EVER AGAIN! LOSERS! GARBAGE FOOD ANYWAY. PEACE.

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3:33 pm EST
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Burger King Impossible to contact customer support

I have had a Burger King app for several years. As of March 2nd it quite working. I tried to sign in and they said that they would email me a code to verify my account. I never got any email. So I tried using my computer to contact BK. Everything was automatic and when I got to the point to send the email, I got message "oops something went wrong, unable to complete this action" So no way to contact BK nor recover my account. Are they out of business?

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4:54 am EST

Burger King Serve

This location never has biscuits in the morning.

They were out of Mayo, sauce for the onion rings, ice, diet Coke and tomatoes all in one visit . I went in one time and was told they were only taking drive thru.

The next time it was drive thru was closed.

My hamburger was not even cooked all the way. I could not eat it.

Some one needs to take control of orders and staff ASAP or shutdown and reopen on state Rd 44 in NSB.

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8:36 am EST
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Burger King Excessive wait time and no survey code on receipt.

Pulled into drive thru at BK #3066, 2302 N. 21st Street, Tampa, FL 33605 at 225pm. I was behind 5 cars in the drive thru lane. Each car was taking several minutes to clear as if they were making each order AFTER fully completing the one before. I finally got to the window at 249pm (24 minutes later). I only ordered a Medium Diet Coke. It wasn't even ready yet, I had to wait again. I asked for a receipt to fill out the survey only to find that there is not a survey code on the receipt. After exchanging money, I told the cashier to "have a nice day." She said nothing! If the drive thru lane would have had a way to jump out of line, I would have.

Desired outcome: Free whopper as per survey info suggests on receipt.

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2:57 pm EST
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Burger King Incorrect orders

I've had it with the Burger King at 5775 Gunn Hwy in Tampa. I just got home with an order I placed through the drive through on 2/24/24 at 2:14pm. I ordered a large #2 with no pickles or ketchup, onion rings, and an unsweet tea, and a hamburger with no pickles and extra ketchup. I get to the window and she hands me the drink and I pay for the order. Upon looking at the receipt I notice she forgot the hamburger, I missed she had my #2 order wrong. So I add the hambuger and pay for that. I get home and find my double whopper has no cheese and extra ketchup on it, the tea is sweet, and fries instead of onion rings, which she had charged me extra for. This is the third time this Burger King has screwed up my orders and I will not be going there again. Please hire people that can speak English since I know there was a translation issue here.

Jeff Stevens

Tampa, FL [protected] [protected]@aol.com

Desired outcome: Hire people that speak English and can get orders correct.

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7:33 pm EST
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Burger King The service

I ordered a burger, cookies and a coke at 5:57 on my app! Drove straight there an ended up waiting ten minutes before someone helped me, an another 8 minutes on food? So a total of almost 20 minutes for my small [censored] order? Normally I don't do this but that's 20 minutes out of my hour lunch for what? I could have went to a restaurant for that Time? All I got was sorry

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2:46 pm EST
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Burger King Service, food quality

First I would like to let you know about the poor attitude that your Drive Thru person had. When we were placing our order my wife asked a simple question and the woman first responded with a loud sigh and then an attitude and a sharp answer. Not very professional!

Next were ordered 2 Whopper Jr's, a Classic Chicken Wrap and 2 large Onion Rings. The burgers were sent out cold and on stale buns, the tomatoes were mealy, and the lettuce brown and wilted. The chicken wrap had the same problem with its vegetables. The Onion rings were cold and soggy. I went into the Burger King and asked to speak to the Manager and was told the they were too busy to speak to me right then but if I came back or called in about an hour I could talk to someone.

We just decided to leave, we discarded the food and went somewhere else to eat. It's a shame because we both like Burger King, but after today's experience I am highly doubtful if we will be returning to the company.

Claimed loss: The meal was only $21.39, but for the aggravation and poor food quality, that was way too much to spend, especially after we had to just throw it away.

Desired outcome: I would like to see a refund if possible, or maybe some good will sent our way in the form of 2 free meals or even a simple jester of coupons for burgers etc.

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12:34 pm EST

Burger King Food

On feb 17 we went to burger king on 781 sutter creek road rocky mount nc it was around 7or 8 oclock. The order was bacon king meal and my son got 12pc chkn fry with2 large fries. We left came home I got ready to eat my food and so did my son open my burger up and bam I said I know this ant no dam roach bye the time I said that he started to move my husband and son both saw. I close it up fast at this point I am mad and upset why because I trusted the places where we go out to eat at. And I was hunger and now mad as hell. Call back and she say just bring the food back with feeling bad about what happen, and I was not about to go all the way back to rocky mount because I stay in nashville. I need to be compensate for this. You need to redo this place because I know I will not be the last one this happens too clean your place up its already going down.

Claimed loss: food gas time and not trusting your food

Desired outcome: for you to do the right thing .i want to know that you will clean it up

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7:49 pm EST
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Burger King Long wait

Today February 4th at 6pm I spent over 45 minutes in the drive true of the Burger King In Warrenton Missouri, with only 4 cars in line, Once I made it to my turn I was asked to wait some more, I made a comment that I had already waited 45 minutes what’s another 5, An employee come on the speaker and stated that if I had an attitude I could leave. This is the third time I go to this particular location and the services is horrible and rude. If the fryers aren’t working the employees are rude. This is no way to run a business.

Claimed loss: 45 minutes sitting on idle at your drive true… waiting my gas and time

Desired outcome: Get better employees and equipment.

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9:13 am EST
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Burger King Window order

Hello I have a complaint about a manager there name is Bryant. The store thay work at is at 2331 Jordan Ln Huntsville, Al 35805 On 1/31/2024 in the afternoon I came thru to get some food. He gave it to me and it was all cold. When I gat back around the drive thru I here him saying he is going to clap his female employees cheeks. That is not acceptable at all. He came to the window and I told him my food is cold. He told me that he will not remake it. I will not ever eat At that location as long as y'all think it's appropriate to have employees talking about their female employees like this or treating their customers like this.

Desired outcome: The manager Bryant to be Fierd, or at the very least demoted

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5:51 pm EST
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Burger King My jeep bumper damaged dec 2024 in drive thru

On dec 19 7 pm order 43 my front bumper was damaged in the driv thru I had a car in back and in front as I puled forward to order window my bumper is damaged the workers witnessed it and thought it was funny I did not I requested the owners insurance info no one got back to me unacceptable the driv thru has bumpers on drivers side not the passenger side im a cdl driver for over 30 years their is no lighting I choose the drive thru because there is constant panhandling im also a former auxilary police officer

Claimed loss: my front bumper 2007 jeep commander

Desired outcome: my bumper fixed 2007 jeep commander

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9:57 am EST
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Burger King Product

On 1/16/2024 I stopped at the burger king in tifton ga store #9684 purchased a soaft drink, ck nuggets, onion rings and a burger. I did not finished my drink on my way home. After I got home my wife empty the rest if my soft drink and found a dead cockroach stuck to the inside of the cup. This is the second time I wrote you about this issue and have not received a response from your cimpany. What are you going to do about this complaint?

Ronald maichle

14260 satinwood dr jacksonville fl 32224

[protected]@att.net

Claimed loss: my health

Desired outcome: that is up to you and a free burger and soft drink will not do.

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3:01 pm EST
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Featured review
This review was chosen algorithmically as the most valued customer feedback.

Burger King - Drive thru order

I ordered 3 rodeo burgers and a choc shake. Im a regular I order that almost every day. The manager or the guy that helped me treated me like some [censored] person. They had me wait 20 min in the parking lot and I got so sick of waiting I pulled back to the window. Then he told me the fryer was down did I want cheese burgers instead I said no I will just take...

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7:11 pm EST
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Burger King Awful customer service - dirty restaurant

First of all, please let me state that I do not normally do this sort of thing - but after the experience my husband, my parents and I had at one of your Burger King locations - I feel the need to vent and let someone know what we experienced.

We visited the Burger King at 3300 Adventureland Drive, Altoona, Iowa - 50009 on Monday January 1, 2024 at approximately 11:30 am.

We were greeted by two different people saying 'hello, welcome, and happy new year' to all of us - that was the nicest thing from our visit to this Burger King.

#1. I asked what ingredients came on a whopper. The lady behind the cash register/counter said 'WHAT (three different times) before I spoke VERY slow for her to tell me what was on this sandwich. Her tone of how she spoke was not nice - FYI.

#2. Myself, my husband and my parents all ordered the Number 1 (the Whopper meal w/ fries and a drink). * My husband was the ONLY one who ordered cheese on his whopper. *

#3. My dad asked if he could substitute his fries for mozzarella sticks and she told him no, but he could buy them separately.

#4. My parents said NO to the cheese on theirs (but ended up getting them on their sandwiches anyway) - and they ate them like that, as we decided it was easier than complaining to possibly make the situation worse (since we already had our food).

#5. The cost for a Number 1 meal at this location was $9.99. Take that times four meals, the total should have been $39.96 (pre-tax). Receipt shows $43.56 before tax.

#6. We were charged $9.99 one time and charged $33.57 three times. (Thats three sandwiches with cheese, when we only wanted ONE with cheese).

#7. Our pre-tax order should have came to $40.36 - (three NO cheese meals and ONE with cheese for an additional 40 cents for the cheese).

#8. We were charged a total of $46.61 when in all actuality we should have been charged $43.18.

Now I know that a difference of $3.43 is not much to many, but to my parents (who paid) who live on a VERY fixed income, that adds up. And the fact that this entire visit was not friendly just added to the turmoil and complete frustration we were are feeling.

* The ladies restroom was SO disgusting, my mom and I both walked out and did not use. When we told the lady behind the counter it was 'icky' and needed cleaned, she just said 'yeah, I know - but haven't had time'. * BUT, we were the ONLY customers in that store the entire time we were there.

* EVERY SINGLE table inside the restaurant was dirty and not wiped off. I had baby wipes in my purse, so used that to clean a table for us to sit down and eat. Before I left, I said to another lady behind the counter, 'your dining room tables are all dirty'. This person just looked at me like I was stupid and walked away. *

Thank You very much for listening to me and taking the time to read my email in its entirety hopefully.

I can quite honestly say, we will NEVER stop at that Burger King location again.

Sincerely

Kimberly Kirby

Muscatine, Iowa

Desired outcome: Gift Card for some type of reimbursement.

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8:18 am EST
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Burger King Rude customer service

in drive thru I said thank you after ordering, no thank you, ok that's fine, after the getting the order, she never said thank you. piss poor training on your part. then she said thank you in a smart-[censored] way, after i knock on window, and call her out on it. Then she shuts the window, turns around, shrugs her shoulders and has a good laugh with co workers, then how convent the survey for a free whopper was missing the bottom service code, it just says bagging ticket. the store # is 13308 time and date was Jan 20th, 2024, 10:50 am t=11L I=1 C=300, the girls name started with a k and had a big nose ring. My e-mail is [protected]@gmail.com THANK YOU

Claimed loss: free whopper

Desired outcome: I want the whole crew reprimanded, and trained to say thank you, it's not all about them, it's about showing respect for the customer and their parents..

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5:23 pm EST
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Burger King 45 minute wait for my order to come and that’s sitting in the drive-through

On Eureka and Taylor, Michigan that particular Burger King is so unprofessional they need to be shut down they pop machines never working slush machines never working they’re very slow on serving your food they make you pull over to the side after you order I guess to act like they did customer right when they have you waiting for 30 minutes or better Either needs to be New management or new employees but something has to change. They are at that particular Burger King on Eureka and Taylor, Michigan. I would never go back there again.

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9:25 am EST
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Burger King Gift card

Went to store at Merrick road valley stream on Thursday night Jan 18 2014. I went to order and I gave the cashier the code on the product I wanted she typed in the code proceeded to order the rest of my order. When done I showed her the gift card that was downloaded to my phone she called over the manager I think her name was daisy she said we don’t put the code in can’t do it we don’t take those but how do they put the reference code in the cash register to begin with I was so upset I left I called back when I got home to make sure I had the correct name of the manager. The person answered I asked nicely may I have the name of the manager the man said what for I said I would like it he said no way and hung up Not a great way to do business at all why give give cards through emails if you can’t use It was a 25.00 one I am very upset on how they handle this why give coupon if they can honor them at all

Thank you for you time

I would appreciate a reply

Marie

[protected]

Desired outcome: To be resolved

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Burger King In-depth Review

Overall Rating: Burger King is a popular fast food chain that offers a satisfying dining experience.

Food Quality: The food at Burger King is consistently delicious and made with high-quality ingredients.

Menu Variety: Burger King offers a wide range of menu options, including burgers, chicken sandwiches, salads, and breakfast items.

Pricing: The prices at Burger King are affordable and provide good value for the quality of food.

Customer Service: The staff at Burger King is friendly and attentive, ensuring a pleasant dining experience.

Cleanliness: The restaurant is always clean and well-maintained, creating a hygienic environment for customers.

Ambiance: Burger King has a casual and inviting atmosphere, perfect for a quick meal or gathering with friends.

Speed of Service: The service at Burger King is fast and efficient, ensuring minimal wait times for orders.

Drive-Thru Efficiency: The drive-thru at Burger King is well-organized and efficient, making it convenient for customers on the go.

Online Ordering Experience: Burger King's online ordering system is user-friendly and allows for easy customization of orders.

Delivery Service: Burger King offers reliable delivery service, ensuring that customers can enjoy their favorite meals at home.

Special Offers and Promotions: Burger King frequently offers special deals and promotions, allowing customers to save money on their meals.

Dietary Options: Burger King offers a variety of dietary options, including vegetarian and gluten-free choices, catering to different dietary needs.

Kid-Friendly Options: Burger King has a kid-friendly menu with options that children will enjoy, making it a great choice for family outings.

Environmental Sustainability: Burger King is committed to environmental sustainability and has implemented initiatives to reduce waste and conserve resources.

Social Responsibility Initiatives: Burger King actively participates in social responsibility initiatives, supporting local communities and charitable causes.

Accessibility for People with Disabilities: Burger King ensures accessibility for people with disabilities, with wheelchair ramps and accessible seating options.

Loyalty Program: Burger King offers a loyalty program that rewards customers with exclusive discounts and freebies.

Mobile App Experience: Burger King's mobile app provides a seamless and convenient experience for ordering, tracking orders, and accessing exclusive offers.

Payment Options: Burger King accepts various payment options, including cash, credit cards, and mobile payment methods.

Location Convenience: Burger King has multiple locations, making it easily accessible for customers in different areas.

Parking Availability: Burger King provides ample parking space, ensuring convenience for customers who choose to dine in.

Wi-Fi Availability: Burger King offers free Wi-Fi, allowing customers to stay connected while enjoying their meals.

Noise Level: The noise level at Burger King is moderate, creating a comfortable environment for conversation.

Overall Value for Money: Burger King offers great value for money with its delicious food, affordable prices, and excellent service.

Recommendations for Improvement: While Burger King excels in many areas, it could improve by expanding its vegetarian and vegan options to cater to a wider range of dietary preferences.

How to file a complaint about Burger King?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Burger King. Make it specific and clear, for example, "Incorrect Order at Burger King Downtown Location" or "Poor Customer Service at Burger King on Main Street".

4. Detailing the experience: Provide a detailed account of your experience with Burger King. Include key areas such as:

  • The specific location of the Burger King outlet.
  • Date and time of the incident.
  • A clear description of what happened.
  • Any particular staff members involved.
  • The condition of the food or facility, if relevant.
  • Any communication you had with Burger King representatives.
  • Steps you have taken to resolve the issue, including any correspondence with Burger King customer service.
  • The outcome of your complaint with the company, if applicable.
  • The personal impact of the issue, such as inconvenience, illness, financial loss, etc.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos, or email correspondence. Be cautious not to include sensitive personal information like credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have suffered due to the issue. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution from Burger King, whether it be a refund, an apology, or any other corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check your ComplaintsBoard.com account regularly for any responses or updates. Engage with any follow-ups and provide additional information if requested by either ComplaintsBoard.com or Burger King representatives.

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