Burger King’s earns a 1.2-star rating from 23 reviews and 4593 complaints, showing that the majority of fast food enthusiasts are dissatisfied with their meals.
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2506 W DR.MLK JR 33607
We were inside for a take out order and witness a young lady wiping her hands on her pants 5 times this was my order ticket 20113 leslie was the lady who took our order.She had no gloves on and our order was wrong brought it to her attition and she took the fries out of bag threw them back in the tray where you guys put the fries.And then touch her hair...
Read full review of Burger KingNO RECEIPT - Happening over and over - Is someone stealing the cash?
Why is it that I can NEVER get a receipt for my order? The last 3 times I have gone and spent over $65.00, I am unable to get a receipt for my order. Not sure what is going on...is the money going in someone's pocket? Although this location is right across from our business, we WILL NOT be coming back if we can't get proof of our purchase for...
Drive thru operator
Sunday, September 24th approximately 6:15 pm. I was trying to place an order on the app. I was having trouble with it so I decided to go thru the drive thru. I asked the man at the window if he could help me and he said, no. He said I needed to do it myself. He was very arrogant and rude. I asked him his name, he said he did not have to tell me. I thought...
Poor service
I went to the Burger King on Rt. 31 in Clay, NY. It was approximately 10:50am. I ordered 2 whopper juniors with cheese, no pickles. Normally the first window is closed but it was open and I was told to stop there. 10 minutes go by and finally a girl showed up at the window. She tried to open it but couldn't. 5 minutes later, a big guy in a blue shirt who I assume was the manager came over and opened the window. It wasn't locked, All he did was push on it. Then she couldn't get the register to work. Because she simply didn't login. I finally get my order and drive home. I was given 2 whopper juniors - no cheese and they had pickles. You have a serious staffing problem there.
customer service/ manager
Ordered on their mobile app. went to the that bk drive up and waited 15-20 mins in line only to have someone drive up in the other lane to get waited on in 2 mins.
Got to the window and ask for the manager only to get him to cop a attitude and tell me i only was in line for 2 mins when MY WIFE and I waited 15 20 mins !
He was rude and not ready to solve this at all and as a manager was not good with customers.
He had no customer skills and was clearly not there to mend this problem only to shout at me !
This took place at the spencerport BK at 5pm on 9/22/2023
They also messed up the order to.
My son was missing items and they over cooked the chicken fries
Desired outcome: refund and apology
No service
When I entered facility there were —4people (cooks) standing in the back doing NOTHING! I saw one person getting an Oder ready. Up front there were THREE Women standing around talking Spanish. The people (cooks) in the back were speaking Spanish! I felt like I was in MEXICO, smh in todays times I can only wonder if they were Illegals. There was one white girl working the drive thru window (I felt sorry for her having to listen to them all day), NOBODY addressed me, spoke to me, said “I’ll be right with you” “Hello”, “Can I help you?” NOTHING!
A guy came in to fix a door and asked for the Manager and she was one of them standing right there! I stood there a bit longer and they just kept speaking Spanish to each other! After standing there for a total of -15-minutes, no exaggeration, I left! Completely disgusted, I had been traveling and we were hungry & tired and still had another -40minute drive in front of us after already traveling 4–Four hours from Delaware. We also had our dog with us additionally so it was a nusuince to get in & out of the vehicle and settled and we drove further into Frederick to a Roy Rogers.
I will NEVER eat at that location again! What a dissapoinent
Since nobody there spoke English that I could hear I think this is the Worst customer service I have experienced in a very long time!
I suggest you get some American workers and have a customer service training day very dissapointed!
Desired outcome: Free meal for two at another location,/-3- Giant Roast Beefs,,1-original and two fry’s. For my family meal that I didn’t get!
Bacon King Meal
My order was placed using the online app on 9/18/23 at approximately 6:36 pm. Almost my entire order was wrong! I ordered the Bacon King meal without ketchup & mayo and add onions and light mustard. The sandwich I received had ketchup & mayo and no onions or mustard. Ordered large fries but received a medium. The only correct item was the medium coke. I did NOT have it my way.
Read full review of Burger KingOrder wrong, no receipt and no reconciliation.
On September 7th, I visited the Burger King Store at 740 Academy Drive, Bessemer, Alabama 35022. I ordered the Family Bundle and an extra order of onion rings. After I returned home, I noticed that the onion rings were not in my order, and I did not receive a receipt. I called the store to report the issue and left a message on voice mail. I never received a call back. I visited the store the following week to resolve the issue and told the person responsible that I had not received all of my order or a receipt. She told me that was because they were out of onion rings that week (this was not disclosed to me). She also told me that she could not give me onion rings because the manager was not there, and that I would have to come back. I told her that it would cost me more than the price of the onion rings to come back. However, she reiterated that she could not resolve the issue. This is unacceptable! I have lost money already due to an error on Burger King's part with not even an apology. I'm sure that the employees probably drop an order of onion rings on the floor during their work shift, but refused to rectify their mistake. Chik-fil-A would have resolved this properly.
Desired outcome: I would like to receive an apology and my onion rings. I would also like to see a different process in place for handling customer complaints at the store level, and I would like to receive my receipt when I place my order.
Paid for something I did not buy
On 9/7 my husband went to Burger King in Methuen #4899 ordered two whoppers with cheese and bill came to $23.71. But on checking my bank account, we were also charged $8.23. My husband did not get a receipt. On 9/14 and on 9/17 we purchased the same order and only were charged $23.71. So, my question why we were charged an additional $8.23 on 9/17/2023. Who did we pay lunch for? Please advise. Janet
Read full review of Burger KingFilthy
The workers are friendly and helpful. It's a shame they have to work in a dirty restaurant. The bathrooms were absolutely disgusting. The only toilet in a stall in the men's room was full and looked like it hadn't been cleaned in days. The women's restroom was dirty and the lower half of the wall buckled in like someone ran into the building with their car...
Read full review of Burger King#1 meal
I ordered a medium #1 meal no onions and no cheese I was charged for a large meal. At the drive through window I asked the price of a medium meal she stated my order is medium with cheese and no onion. I told her no I did not order cheese. She said no #1 comes with cheese. I repeated no I ordered no cheese. She then said yours has no cheese. She never did...
Read full review of Burger KingWhopper Jr, meal
I decided to patronize burger King after I received coupons thru the mail one of the deals was 2 whopper Jr.'s and fries for 5.99. I had not been to BK in a long time probably pre Covid, so on 09/13/2023 at approximately 7pm at your location on 1390 Vernon Odom Blvd 44320 I ordered the meal. I didn't mind waiting the 10 to 15 minutes because I thought that...
Read full review of Burger KingCustomer service
Good morning, I was a at your drive-in window in Madison, Georgia, I waited a while, and no one answered, and I said is anyone there. I ask a second time and the young lady was talking and she said to me " i wasn't talking to you with a very negative tone. I said to her that was rude. Needless to say, I left the store because I didn't want her to serve me...
Read full review of Burger KingMissing order
Placed order through Burger King App 7th September, which is partnered with Deliveroo.
delivery driver delivered Uber eats order that was clearly not what I ordered as I didnt order through Uber.
I have been trying to complain via deliveroo and Burger King to no avail.
no-one taking responsibility for this error and im know down meal and money.
trying to get hold of customer service is ridiculous.
I will not be using your services again as all you have done is rob me of my money.
shorted my order and cold fries
We stopped to get food and when we got home (8 miles away) we found the we were missing one of our two whoppers and the fries were ice cold. I tried for hours to contact the store and they never answer. I tried to leave a bad review at mybkexperience,com and it wouldn't take the survey code. You have insulated yourself and it allows you to steal with...
Read full review of Burger Kingstore # 9796 in Escalon, CA
I do not even live in escalon, but I was going through & that was where my grandson wanted to eat. We ordered 2 meals totalling $27.56. I was the driver, we take our 20 minute drive to get to my house & we are missing our burger & fries on one of the meals. I called & called [protected], the # on the receipt, I left messages with my name & number that...
Read full review of Burger KingVanilla milkshake
My name is Kimberly Joseph. I am a citizen of Trinidad and Tobago. I came to visit Port St.Lucie to visit some family on the 11th Aug.2023. We stopped off at burger king on sun the 13th Aug.2023 where I ordered a milkshake and drank the entire cup of it when I received it. As soon as we got back home, I started to vomit and got diarrhea. This happened for 3...
Whopper with extra onion
I ordered a double whopper with extra onions and repeated to the order taker. She acknowledged by charging me an additional ten cents for the extra onion that I didn’t get. This has happened more than once at different locations within El Paso, Texas. I don’t think this is an ethical practice. You are charging customers extra for something they are not...
Read full review of Burger KingOnion rings
This is what I got from a medium order of onion rings at the Watertown NY store on Arsenal Street. Pieces and burnt parts and fries. 09/5/2023 @ 635 pm. I told the cashier about it but they didn’t care and told me they all look like that. I did not get any more onion rings or any refund from the store. I am sending you a picture of my onion rings and a picture of my receipt with the date and time.
Desired outcome: Free onion rings for 1 year .
Size of meat in Whoppers Jr, false advertising
I recently purchased the two whopper Jr's for 5.00 dollar deal, at home when I took my first bite there was no meat, I thought that they forgot to put the meat patties in the burgers, when I opened the burger to check, the meat patty was the size of a silver dollar, this is outright false advertisement, on the online menu and TV commercials the patties are bigger than the bun.
Read full review of Burger KingAbout Burger King
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Burger King emailsmedia@rbi.com100%Confidence score: 100%Supportprivacy@rbi.com100%Confidence score: 100%
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Burger King address5505 Blue Lagoon Drive, Miami, Texas, 33126-2029, United States
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Burger King social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 30, 2025 - View all Burger King contacts
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