Customer service
On 12-30-23 at 347pm I drove thru and ordered a Smooth-N-Swiss. I got my order and left. I found out they had given me a junior whooper instead. I returned to BK, and they ordered up a Smooth-N-Swiss. I left and found they had given me another junior whooper again. I returned and finally got my sandwich. A kitchen staff worker yelled out I hope I got it...
Read full complaintDrive through experience..
My daughter wanted Burger King So I decided to go through the drive through in Oneida NY at 930 pm on 12/28/2023 for my daughter who loves the chicken junior sandwiches. I get there there's nobody in the drive through I say my order and the man said that he couldn't understand the last part of my order so I raised the voice little bit so he can understand...
Read full complaintMissing food and Managers poor attituded to fixing the problem
I drove 2 1/2 miles to the BK #09242 to get a lunch meal for my wife and myself. I had a coupon #1676 and ordered one Whopper with ONLY mayo and onions. As I pulled up to the window the young man said hold on and minute as the window closed again. He came back and I said "is that the order with the Mayo and onion ONLY, to which he responded yes. He...
Read full complaintExtremely long wait, poor service and rude employees.
I haven’t been this disappointed in a really long time. I often visit this branch, as it’s on my way home. The service is always fast and efficient, but today, Monday December 18, 2023 was a completely different story. First the young boy taking the order overcharged me and rang up a meal as 3 separate items. When I pointed this out, he immediately started...
Read full complaintApp
Placed an order on the app for 5 whoppers, onion rings, 2 small fries, 2 small drinks, large sweet tea. Order paid for through the app. Arrive at the Burger King drive through located on the corner of Nova and Dunlawton in Port Orange, Florida to be told over the intercom “you have to contact customer service for a refund because we have no whoppers.” No...
Read full complaintDrive through window - hot coffee wasted on hand and suit coat
Hi,
On December 17 around 9:05 am, at the Burger King store in Garner NC (number 12979), hot coffee was wasted on my hand from the drive-through window. The employee passed the coffee to me from the drive-through window. The top came off the cup while it was being handed to me by the employee. The coffee burned my hand and spilled on the sleeve and the side of my suit coat. I returned to the store to talk to the manager. I was asking for my suit to be cleaned. The employee who wasted the coffee began to talk to me unpleasantly. There were two managers. The manager who was present during the incident, stayed seated at the cash register at the rear drive-through window. She stayed out of the conversation. I talked to a different manager who was not present and told me to come in on Monday to talk to that manager. I tried working it out with the people in the store. I feel slightly disrespected by the employee and the manager that I talked to. If I don't get the correct response from this form, I will consider more legal measures.
Regards,
William
Cell phone [protected]
Email: [protected]@aol.com
Claimed loss: 3 piece suitburned hand
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refused to give me a receipt and shut the window on me
I ordered through the drive through on 12/13/23 at the Burger King in Milton, FL. I was not given a receipt for my order. I paid with a debit card, when I asked for the receipt, I was told their machine was not working and the window was shut in my face. I looked in my bag and there were no napkins. I had to get the cashiers attention and request napkin...
Read full complaintNot supplying ordered items
Yeaterday afternoon we ordered several meals over 50$ worth And over half of the items were wrong as we complained at time of delivery nothing was done as I allergic to tomatoes of course mu whopper had tomatoes on them after it was ordered no tomatoes and no pickles but there they were will never recommend this store to anyone also we ordered a plain...
Read full complaintDiscrimination within the workplace.
So I just quit a few days ago because of School. One of the employees posted a picture of the group chat of him and other managers talking behind my back on instagram. This was not the only time he was doing this, reports of other employees experiencing the same thing have happened too. The name of the man was Brian Pascual. Sonia, Sherrie, Emil are...
Incorrect order again!!!
last time I went to BK I ordered 2 junior whoppers and a reg fry. Came home and only had 1Junior Whopper in the bag. This time I went through the drive thu and ordered 2 double stackers and a reg fry. Got home and they charged me and gave me 2 bacon DBL stackers. I I don't eat bacon. The dang order wasn't that complicated. Store was off 36th ave in Ocala Fl. Think store# 3454. Wasn't on my receipt for order #75. 12/9 at 12:52 Trans # 297622502159007131519
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Manager service
The second time in a month had the same problem at the same burger king. showed them my code on my phone for a deal and they said it wasnt valid. Manager said she cannot do anything to help so both times me and my wife left without purchasing anything. This is very poor customer service when the Manager could very easily honored the deal by simply...
Read full complaintService ....
Store #2008...12/6/23 at 1:27 pm. Today, at the assist manager (her worker) wouldn't give me their name but I had (the casher who took the order was nice (but the work heavy set girl (who she keep staying you not addressing her right) but what happen was the cashier girl went to get my cookies and the guy/girl (heavy) pronoun her hair was comb back and she...
Read full complaintOrdered bacon egg and cheese biscuit
I ordered bacon egg and cheese biscuit on the app when I got there they had me waiting at drivethru for 20 min then asked me to pull up 5 min later gave me food they gave bacon egg and cheese crosaint drove all the way home to find crosaint instead of biscuit drove back told the girl they gave bav egg and cheese crosaint she said yeah I know we don't have any biscuits I said then I just want my money back and you should have told me would not have gotten would have cacelled order and got breakfast somewhere else but by the time I drove home and back to late to go anywhere else so still have not eateni was at store 07345 extremely understaffed as well when the girl gave me my money back it was incorrect she slammed the door shut got correct amount and threw the change at me slammed the door and walked away noone would give me her name host 2ato took order so and 1hr and 1/2 later and all I got was mad! First time using app wont use again! And phone numbers on receipt are wrong and noone answers corp phone?
Claimed loss: and hr plus gas home and back
Desired outcome: i want that girl fired!!!!!!
Employee Hiring is Discriminatory
Ive been going to Burger King for decades. Due to the declining nature of service and bad attitude i realized Burger Kings exexcutive management and Human resources has dicriminantly focused on hiring most of their employees of hispanic ethnic origin refering to individuals with origins in Spanish-speaking countries. There are many other people from other...
Read full complaintPeople that can't get my order right or even complete it.
I was just at store store at 3332 W Genesee St, Syracuse, NY 13219 and after eating there for the last 30 years I've come to expect problems with my order but missing half of it is just beyond the pale, I live 10 miles away and a missing fry is par for the course and I'm not driving back for that. This time (Dec. 1st) I was shorted 2 sandwiches, an onion...
Read full complaintSlip and fall
ON 10/7/2023 My wife slipped and fell at 4799 West Henrietta Rd on 10/7/2023 around 9pm. I have pictures no one has contacted me back about the incident including Brianna who runs Rochester Ny. She has told us they are in fear because video is so bad and will not give us a copy of the video. My wife has a VERY severe concussion which is ongoing. We were...
Read full complaintMissing sandwich Leesville LA
I didnt get my Whopper. Called the store and they said I would have to come in and pick it up. I ordered through door dash because I am sick so now I have 3 days to go get it. I wont deal with Burger King again. Ordered chicken nuggets, Whopper, onion rings and chocolate shake. Also, their drive thru is always so slow. 20 min or so just to order on a slow day.
Read full complaintBreakfast, 2 croissant sandwiches
On 11/29/23 between 930 and 1000 am I went to the BK on route 46 E in Clifton NJ
Had two croissant sandwiches and they first of all were microwaved so hot I burned my mouth. Also the cheese basically melted out of the sandwich. Was all over the wrapping paper. The bread (pale, squished looking, not what it usually looks like), sausage and egg didn't taste too good. I thought because it was so hot.
So fast forward, my stomach all day was grumbling and when I got home at 430 pm, I had the runs, bad. I did not eat anything else this day.
I had tossed bag and receipt no knowing this was gonna happen.
Desired outcome: Food Safety Audit needs to be done.
Service
Sat at drive through for about 6 minutes with no response, I know it was close to closing. It was 11/26/2023 @ 10:45 pm could see them laughing and caring on but yet couldn't take my order. Doubt I will ever eat there again. The location was at Wabash Indiana on Cass street. Since you ask NO information about myself or any other pertinent information this will be swept under the rug! Now I know for sure I will never eat there again!
I did not get the code for my free whopper after I did the survey.
I went to Burger King Nov 21 2023 and got my lunch I went home and filled out your free burger servay and at the end of the servay you would not except my home phone number. I would like you to send me the code for a free whopper. I really like your food. I live in Canada Ontario I purchased my food at burgerking at 100 City Centre Mississauga my phone number is [protected]
Desired outcome: free whopper
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