Drive thru cashier
I have a 30 minute lunch so I placed and online order to pickup. I got there and the drive thru was 8 cars deep so I waited for 5 minutes and it never moved so I decided to go in hoping it would be quicker. I get in and there are 2 people in line and realize they are VERY short handed. An older lady was in front of me turns around and starts talking about...
Read full complaintGift card acceptance
I have been going to store 16422 in Laveen AZ for a few years. I am there a minimum or 5 times up to 15 times per week. Many times I go at lunch to pick up for for 5 employees. Sometimes I am there 3 times the same day. I was there on 11/17/23, placed my order and was then told you no longer accept Burger King gift cards. WTH? That is all I use for food...
Read full complaintStore #7166 Reading, PA
Burger King #7166, 1197 Berkshire Blvd, Reading, PA 19610/ [protected] around 4:45 pm today November 18th, 2023, I entered the store with my brother and ordered (order # 85) a Bacon Cheeseburger with only mayo and ketchup and value Fry. My brother placed his order. (only to find out later that the young man took my order wrong by looking at the receipt -...
Read full complaintCold food no refund
Wednesday november 15 2023 at 3:16 pm my disabled and senior aunt and uncle and I went for a late lunch to burger king #25290 jacksonville texas 75766. Order number 30. We ordered 3 whopper 3 small fry 3 coke. Our food took well over 20 minutes for us to get…once we finally got our food we were horrified to find that the meat was frigerator cold! The...
Read full complaintService
I went to the Burger King at Interstate 25 and Dillon Drive in Pueblo Colorado 81008. I had a coupon for 3 whoopers, 3 Jr. Whoppers and 3 orders of fries, I instructed the lady taking the order (Melissa) to just put mustard and ketchup and hold the mayonnaise, however. We must have lost something in the translation because they left off the mayonnaise and...
Read full complaintRude treatment from Maria/ Store Manager and co workers
I went to this location on 11/13. The first issue was in the drive thru when the cashier did not want to accept my promo code from the BK App which stated that the code was redeemable in store. I insisted that I always use these codes and he finally processed my order. When I placed my order, I requested an add on as well as extra condiments. I received...
Read full complaintOriginal chicken sandwich
To whom it may concern, on a recent visit to location 1022, 300 south 25th street Easton P.A. 18042. 11/14/23 at 12:51 p.m. I ordered a chicken sandwich combo with a frozen coke. I specified to the individual, who unbeknown to me, was the duty Mgr. that A. I had a special request that the pattie be cooked fresh and B. that cheese be added. After the order...
Read full complaintGM Highland, NY Burger Kings Restaurant #3551 11/8/2023 1:07 pm
US Army Veteran walked inside Burger King, GM took my order. GM told me the cost of my meal, I presented my VA card which Burger King is one of many sponsors that support active Arms Forces & retired VA member a 10% discount. GM stated that he could not give me the 10% discount because there was already a discounted. "No it wasn't!" always get 10% VA discount.
Read full complaintBoth
Today a friend and I went to your store at 2726 West 10th Street in Greeley, Colorado. When we walked in there was a lady customer standing at the counter waiting. There didn't seen to be anyone in the store. Several of us called out and the cook came to the front. She didn't speak English but tried to tell us where the counter person was. Two more people...
Read full complaintDrive-thru equipment failure and poor customer service thereof
On the evening of Friday 11/03/23, I visited Burger King, store #14210. Not only did it take too long for me to hear anyone address me at the drive-thru speaker, when I was addressed, I had to repeat my order over and over, in addition to asking the person speaking time and time again what was being said. I asked if either the volume could be increased or...
Service
I order a whopper heavy mayo lettuce and tomato cut in half . I get my sandwich I Check it not cut in half I hand the sandwich back and ask them to cut sandwich in half lady walks back to the board and precedes to hand me a plastic knife I ask why won’t you cut my sandwich in half . I was told to hand you a knife . I go to this Burger King at least twice a week and the last two times they refuse to cut my sandwich in half . I call the manger when I get home and she tell me that they did not have a knife ? Then when I said why did you not get a knife she hung the phone up on me ! Have it my way I think Not ! Please buy them a knife and fire this manger ! I don’t like being lied to or hung up on !
Desired outcome: I want what I ask for
Service
HI we had ordered a mobile app at 11:27 0n [protected] and when I went to pick it up, they told me that they did not have it. I showed them the receipt and the address that the manager was very rude, and I did not deserve that. I had shown that it went through and everything she kept telling me that there is nothing else that they could have done. when I went back inside, she was like not again. I tried to tell her that it would not let us cancel it and she was sorry that's it. I am wanting a full refund and her fired from her job. she does not need ot be in that position if she cannot handle the public.and a few meal . i asked her why she can not just make it .
Claimed loss: 20.68
App and store at 121 Walmart Drive North Versailles Pa
Good morning, I have to complain about a few things. Sorry. Firstly, your app is absolutely HORRIBLE. Not user friendly at all. Yesterday I ordered on the app at 4:15 pm as I was in between jobs and didn't have time to make any food. This store located at 121 Walmart drive in North Versailles Pa can be on my way home from job #1. Firstly I made the...
Read full complaintorder not correct and company doesn't answer phone!
The store on Center St in Auburn, Maine won't answer their phone but goes to a fax sounding device. Last week I ordered Whopper with no lettuce or tomato. I asked for bacon, cheese and extra onions. plus onions rings and soda. Cost was $16 plus change. So the soda-coke was nothing but water seltzer, the Whopper had lettuce, tomato and half of piece of bacon. AND they gave french fries and no onion rings.
Desired outcome: I want to be made whole by giving exactly what I requested. I charge this on my credit care. doug.[protected]@dingley.com
Over charge on my order!
Was charged $14.18 for the impossible whopper. Your menu says it’s $$8.09. My Triple whopper was charged $13.88. Your menu says that it’s $9.09. Again the price was over charged on both sandwiches. Burger King store number is: 1574. 106 York Road Willow Grove PA 19090 . Their phone number is: [protected]. Order number is: 14Time bought order was: Friday November 03 2023 06:15pm . T=01L I=7 C=300. This is all the information on this receipt. Please help with this transaction. My email address is [protected]@aol.com. My phone number is [protected]. My address is 3 Timber Road, Horsham PA 19044. Thank you for your help.
Claimed loss: $10.88 over charged on this order a according to your menu on the Internet.
Desired outcome: I either want a credit for this order or a refund of $10.88 over charged fees.
STORE 9814
OMG Burger King, Store 9814 NEVER fails to disappoint and neither does BK's customer service! I just ordered two Whopper meals, Code 77 45 86 through the app (I'm a Royal Perks member but that's been useless as well). First of all, they NEVER provide a receipt, which irks me to no end. Sometimes, I need it for my job when I'm using the company card; other...
Read full complaintService
Placed order 7:11am. at 7:30am no food, 8 or more went through drive-up. We had Dr app and could not wait any longer. Canceled order got money back. did not give our coupon back that used, nor get an apology. very disappointed we left. The BK was store # 10234 at E. 7510 State St. Rockford Il 61108. Phil Schultz 9901 Tampico Rd Rock Falls Il 61071.
Desired outcome: It is not much but coupon and late for Dr app. The coupon was for 2 breakfast sandwiches hashbrowns and med coffee. that should have been returned to me at the time. Thank you for reading.
I was charged for an order via, your app., at another location.
On Sat.,10/28/23, I placed an order at the Bk E. Holcombe, location, Houston, TX, where I mistakenly placed an order via, bk app., at your Yale Street location. I proceeded to phone the store to notify them of such, but no one answered. I went over to the store today 10/29/23, where the manager stated, she couldn't help me. She gave me the GM's name and...
Read full complaintWrong order, treated rudely
I drove through the drive thru. I ordered a kids meal, which was fine. I also ordered a whopper with cheese with only light mayo. When I got to window, I asked the young man if my order was correct because I ordered the same thing 2 weeks ago and the whopper came with everything. He took the burger out and said yes. I drove all the way home, my grandson...
Read full complaintService
transaction # [protected]-130836 We usually visit tis location at least once a week sometimes 2. But it will be a long time before we go back. Most employees know us and treat us great. Last time we went only 2 people were working. A mother and son. Now they are no longer there. I had to wait 45 in to get food. You can call and I can explain the complete ordeal. [protected] The Barfields
Read full complaintAbout Burger King
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