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Burger King review: Poor service and order was wrong 3 times.

R
Author of the review
7:45 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Ok on October 13 2023 my friend and i stopped in at Burger King #6998 at approximately 2:34 pm to get some lunch. So we both got whoppper jr meals add cheese. The store only 3 or 4 people working. The cashier took our order and never gave us our cups so we could get our drinks while we waited on our meals. 30 minutes went by no food. 1 hour went by still no food. Everybody else after us were getting their meals. So finally a girl came up front and asked me what did we get and i showed her the receipt. She took off with it. Finally we got our meals and they were cold. So my friend took the tray of food back up to the counter and told them our food was cold could they make it over. By that time the whole store was covered with customers. So we waited and waited for our meals. Once again we finally got them back and they had put the wrong stuff on it and didnt put the cheese on it. So this is the second time they had to fix our food. So we get our food back once again and it was cold again. My friend went up to the counter and started fussing about our food and it was the third time they had to fix our food and she wanted her money back. Little did we know that there were 5 or 6 more people standing in line waiting to get a refund on their food as well. My friend got so upset that she almost had a stroke in the restaurant. The Burger King we were at was 191 Jones Street Lavonia Ga 30553. We have never had a problem there before with our food. I understood they were short staffed but dang it was ridiculous. I pray you can at least give us something for our dramatic experience. My friend was so upset after that. Thank you for your time and id greatly appreciate it if you could get back to me as soon as possible

Desired outcome: I would like a refund and an apology for the dramatic experience

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