Vanilla milkshake
My name is Kimberly Joseph. I am a citizen of Trinidad and Tobago. I came to visit Port St.Lucie to visit some family on the 11th Aug.2023. We stopped off at burger king on sun the 13th Aug.2023 where I ordered a milkshake and drank the entire cup of it when I received it. As soon as we got back home, I started to vomit and got diarrhea. This happened for 3...
Whopper with extra onion
I ordered a double whopper with extra onions and repeated to the order taker. She acknowledged by charging me an additional ten cents for the extra onion that I didn’t get. This has happened more than once at different locations within El Paso, Texas. I don’t think this is an ethical practice. You are charging customers extra for something they are not...
Read full review of Burger KingOnion rings
This is what I got from a medium order of onion rings at the Watertown NY store on Arsenal Street. Pieces and burnt parts and fries. 09/5/2023 @ 635 pm. I told the cashier about it but they didn’t care and told me they all look like that. I did not get any more onion rings or any refund from the store. I am sending you a picture of my onion rings and a picture of my receipt with the date and time.
Desired outcome: Free onion rings for 1 year .
Size of meat in Whoppers Jr, false advertising
I recently purchased the two whopper Jr's for 5.00 dollar deal, at home when I took my first bite there was no meat, I thought that they forgot to put the meat patties in the burgers, when I opened the burger to check, the meat patty was the size of a silver dollar, this is outright false advertisement, on the online menu and TV commercials the patties are bigger than the bun.
Read full review of Burger KingOrder issues
I used the Burger King in Manitowoc WI this evening. Everything was fine. When I received the food I commented that the bag didn't seem right but I was assured that everything on the receipt was in the bag. When I got home I found that I was missing the Whopper with Bacon that was ordered. I have tried calling this Burger King but am not getting any answer.
Desired outcome: I paid for the Whopper with Bacon and would like to be compensated for that.
Food and Service
went to burger king 09-01-2023 at 1:49 pm. Ordered 2 whoppers with cheese and 8 piece count of Mozzarella sticks to go. got home and realized they gave us chicken nuggets instead of mozzarella sticks. Took the chicken back to get the mozzarella sticks, the girl gave the sticks to us with no bag. The whoppers were very sloppily put together and cold. Didn't get a welcome to burger king or any comment except can i help you when we walked in. when given our order no thank you or anything. Just gave us the bag and walked away.
Desired outcome: I would home they would get management and workers that care about customers and the way they present food to them
burger king employee
Customer Name: Rick W. Employee Name: Chris ( Employee Cook) On [protected] I walked into the Burger King at 3390 Terry rd. Jackson ms. and no body was in the kitchen area. Time was 11:39 am. I yelled for some assistance and clapped my hands loudly. still no employee presence. A 43 yo man walked in with a name tag Chris and told me that he was the cook. He...
Read full review of Burger KingCustomer service
I went to store last evening, drive thru and tried to order your $6 your way meal which on the board said choice of double whopper jr or double bacon cheeseburger, chicken fries and value french fry... I wanted the double whopper jr; however, the manager on duty on drive thru said her "button" only shows double bacon cheeseburger and she could not give me...
Read full review of Burger Kingsuppoort service to cancel the order
I placed the order twice because not sure it went thru or not- order No. 42 & No. 44 on 8/28 about 11.20 am. I went to the store to stop the order. The manager told me she won't make the order. I use support to cancel the order. It didn't work. I email to cancel the order. It didn't work. The support team always end
the chat. I didnot pick up the order. Please refund $ 10.21 X2= 20.42 to my credit card. Please confirm you get my message. call me at [protected].
Restaurant and customer support experience
This was my email to them below: I had received a response from them after asking me if I reinstated their account to let them know, it has been over a week and I have emailed them three times and still no response. Burger king your customer support is useless and is a reason why you will lose this customer beside the horrible experience at the location. I...
Read full review of Burger KingPoor customer service by manager and employee intimidation
The manager (Lead staff/Black shirt) working on 8/28/23 at location RPB Blvd/Okeechobee road was unprofessional and rude taking my order. When I went inside he continued to be rude and would not give me his name, asking why I was looking in the kitchen and at the employees. When I asked his fellow employee for his name , they were intimidated and were...
Read full review of Burger KingService and Food
Saturday 26th August 12.45pm at Michaelwood services North. We waited half an hour for our food . Sat down with it and out of 4 burgers 2 of them were wrong so had to be changed. The chips and burgers were freezing cold no heat at all. we took the food back and they threw it in the bin and carried on doing other orders. After 10 minutes there was still no...
Read full review of Burger KingClassic Chicken Wrap is a BIG Time Shaft
On 08/26/23, @ 11am, I ordered the Classic Chicken Wrap. What I received was the BK SHAFT! I took a picture of the wrap which was 100% wrap, 10% lettuce, tomato, and a small piece of chicken! Talk about FALSE ADVERTISING! I was told by an employee that they were told to cut the chicken in half. The piece of chicken I got looked like it had been cut at least three times. SHAME ON YOU FOR DECIEVING THE PUBLIC!
Bacon cheese double whopper
August 24th 2023 at 12:30 p.m. I ordered two bacon cheese double Whoppers and all of the bacon on both of them was completely raw my wife ended up eating half of her Burger before she noticed and she is almost 8 months pregnant. This is unsafe for anybody especially a pregnant woman. I am very upset I spent almost $25 for lunch and got raw food. Also waiting in line where they are only taking one order at a time letting that one car drive up to the drive-thru window get their food and then leave before taking another order is ridiculous. There were 20 plus cars waiting in line and they were not utilizing their time properly.
Desired outcome: I want a refund and coupons and if my wife gets food poisoning that's on you.
Bad customer service
Hello I ordered a cheese burger, fires and 4 chilli cheese bits in Burger king 9-10 O’Connell Street Dublin 1 Ireland Tuesday 22 August at 5pm. When I went to pay I realised I forgot my debit card so I said I would be back within 5 minutes. When I got back and paid €8.20, my order was sitting on the rack waiting for me. I tasted the chips and they were...
Read full review of Burger KingFood quality
I went to Cleveland Heights, Ohio location yesterday a little after 3pm and when I got home I was highly disturbed at what I saw. For one the chicken wrap had two old pieces of tomatoes and old lettuce a half picked piece of chicken along with another small piece of chicken that was overcooked. The BK king sandwich have a huge piece of wilted lettuce, mayo...
Read full review of Burger Kingdid not wash their hands
I went to get lunch and the supervisor was complaining about how she was the only one doing everything. So, I put order in, and they forgot my Kids meal, so I went back up to tell them. I did tell the lady and she totally ignored me. So I was waiting for 6 minutes. And she never turned around to see what I was waiting for. So she decides to pick up the...
Read full review of Burger KingFood order quality and accuracy
Went through drive thru ordered 2 double cheeseburgers plain large ff nuggets drink and more when I got home no fries in bag with 3 year old waiting so I return to williamson road burger king 20 minutes away with bag of food. Spoke to female manager she was extra rude I asked her to replace my burgers and give me fries I paid for she said "I only owe you...
Read full review of Burger KingPart of my order was missing
Burger King order # 62. My order was missing the drink. I order from Burger King on a very regular basis and this has happened before. I noticed at the time of delivery the Door Dash delivery person said I needed to contact Door Dash which I did I am a disabled senior citizen and am unable to leave my home. I called the Burger King where the order was placed. This Burger King hardly ever answers the phone and after a few tries they did answer today. The manager was rude, uncooperative, and less than helpful. I know it is only the drink, but I think it could have been handled in a better and more timely manner. I think the manager needs some more training. She just told me 'I will not send someone from here. I know every negative complaint affects 10 people. Maybe customer service may be improved.
Desired outcome: Deliver of my drink
Chicken sandwiches
I understand that people get busy and mistakes get made, but I went to the local Burger King drive thru last time. We were the ONLY vehicle/customer there. The wait wasn’t terrible- that’s not my complaint. We asked for whoppers and we’re told there was no meat available. So we reluctantly ordered chicken sandwiches. Got home starving and opened both...
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