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Flights Mojo
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4.0 45 Reviews

How responsive is Flights Mojo's customer service?

25 Resolved
3 Unresolved
On the path to perfection 🏔️
Flights Mojo has a very responsive customer support, but for a perfect rating, they’d need to visit ComplaintsBoard more frequently to check complaints and respond to them promptly 😉 As for reviewers, we can advise them to carefully read customer complaints (both positive and negative) and note aspects that can help in efficient problem-solving.
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11:16 pm EST
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Flights Mojo Flight cancellation refund

Hi Team,

I had made a booking on 21 St nov from Bangalore to Varanasi for PNR - GYLTME.

The flight (Air India express) got cancelled and they have refunded the amount to the source agency which is flightmojo

I tried reaching out but no luck

Ticket number - 87288

Pnr-GYLTME

All screenshots attached for reference

MONEY HAS BEEN REFUNDED TO FLIGHTMOJO BY THE AIRLINE BUT FLIGHTMOJO HAS NOT YET REFUNDED TO ME POST MT CLAIM

over call, team is telling to give the update and it has been 4 days but still no update on refund

Claimed loss: 6383

Desired outcome: Please refund

Confidential Information Hidden: This section contains confidential information visible to verified Flights Mojo representatives only. If you are affiliated with Flights Mojo, please claim your business to access these details.

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11:14 pm EST

Flights Mojo Flights booking agency

I booked a flight on 21 November 2023. And a pdf popped up saying the booking is not confirmed but the amount was debited.

The customer calls is a fraud system which doesn’t help.

Luckily someone received one call. And said yes I will check and then never called back. Also the pdf said if the booking is not confirmed the money will be refunded within 30mins.

What fraudsters these are!

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2:09 am EDT
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Flights Mojo Fraud alert

I booked 3 tickets on a flight through their portal and got a PNR based on the same.

When I tried to do a web check in, with the said PNR, I was surprised to know that my flight was rescheduled to some other time, without any intimation to me, and I could not board the said flight.

On enquiring further, I got to know that the said flight has been cancelled.

Due to this unfortunate incident, I had to book a new flight, with escalated prices since it was last minute.

Since the cancellation was not initiated by Me, I was eligible for 100% refund of my amount. Wrote to them on Emails, X, Calls everything but no reply whatsoever. After sending continuous reminders, i get a mail saying that the relevant team is working on it. It has been more than a month today and i still await my money.

There is absolutely no reply on the complain and they have been buying time by making excuses about coordinating with the airlines. Checked with the airlines and they said they have already processed the same and the refund will be done by the booking agency, which is Flights Mojo.

Must say a horrible experiences and looks like a total scam/fraud alert for all travelers looking to book tickets online.

Beware !

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Is Flights Mojo legit?

Our verdict: Given the nuanced findings from Complaints Board's comprehensive review, we cannot assert the full safety of Flights Mojo's website. The legitimacy of Flights Mojo requires cautious navigation by users. We recommend proceeding with caution and employing your best judgment when interacting with Flights Mojo, especially when browsing their offerings or sharing personal information.

Flights Mojo earns 48% level of Trustworthiness

Moderate Safety Advisory: Flights Mojo has a 48% legitimacy rating by Complaintsboard. Proceed with caution, using best judgment.

Exercise caution when using flightsmojo.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

Flights Mojo protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.

However ComplaintsBoard has detected that:

  • Flights Mojo has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
  • A long registered date for flightsmojo.com can be seen as a positive aspect for Flights Mojo as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
  • The age of Flights Mojo's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
  • Flightsmojo.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Flightsmojo.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
  • Flights Mojo as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
  • According to our analysis, Flights Mojo appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
  • Several positive reviews for Flights Mojo have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
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9:59 pm EDT
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Flights Mojo Scam!!

This company is definitely a scam. I booked 2 tickets for a total of around $400. I received the confirmation email, and then shortly after received a phone call stating that price is actually no longer available (after I'd already received the confirmation) and that I now needed to pay $800 and owed them more money. I told them that is double the price and to cancel my order. Next day I get a phone call saying I needed to confirm my flight details and when I said I wanted to cancel, I was told I owed them a cancellation fee. I said I had paid insurance to cancel, which they denied. I told them I had proof in my confirmation email, and then they conceded but still said I owed a fee.

Upon further research I found this is a scam and left a negative review. Immediately I received a phone call from the company asking me to take down the review, and they would waive the cancellation fee (which I already paid in my initial purchase!). The person was insistent and rude, and tried to pressure me. I ultimately hung up.

Tonight at 8pm I received a phone call from the company. Since it was late and I recognized the number, I did not answer. They then called 4 times back to back, without leaving a voicemail. I have a feeling they will be calling me again... Definitely a bait and switch scam.

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4:53 pm EDT
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Flights Mojo Flights Mojo saved us money and hassle on family trip to North Carolina

I went on a trip to visit my folks before the whole lockdown thing happened. I got my wife and kids some tickets through Flights Mojo and they hooked us up with a sweet deal that saved us a ton of cash. It was super easy to talk to them and get everything sorted out. The whole process was smooth as butter and we had a blast in North Carolina.

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2:30 pm EDT
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Flights Mojo scam alert! avoid them before you regret

They booked my flight from Vancouver to Nashville and gave me a booking confirmation with a tiny text within the email stating the ticket was pending. Ever since they kept sending me emails to call them, and when I called they said the airline does not have any seats available.

When I checked the airline website, seats were available so they lied. They then gave me a super long connection through Texas, a much longer flight, and a one-stop connection which was available at a much lower rate at the time of booking. Since the airfares changes every other minute, they knew that I would end up paying a lot more if I decide to cancel them and buy a new one closer to my planned travel dates. They are a scam, please avoid them.

They exploited my position as I had already booked my travel, hotel, etc. based on their initial booking confirmation four days ago.

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Alicia Obregon
Bronx, US
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Hey i actually booked a flight with them yesterday and I got a confirmation with my etickets and everything, as soon as I got my tickets I checked the airline to see if my tickets were actually there and the airline said yes that everything was fine. But now I keep looking at reviews and is making kinda scared lol because I didn’t really have a bad experience so far but everyone else did?

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2:24 pm EDT
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Flights Mojo Refund not received and Flightsmojo is disconnecting the calls when hear about refund

I have booked the flight tickets through Flightsmojo (Flight booking portal) from delhi to bangalore for 7th May and the airline was GoFirst. I have paid INR 6,950 for this booking.

Due to operational issues GoFirst all flights have been cancelled till 9th May.

I called the Flightsmojo as soon as I received an email on 4th May for my flight cancelation, And asked about refund. They mentioned that it will be refunded in a weeks time.

I have waited 7 days and another 3 more days but I did not receive my refund. I called the Flightsmojo customer care number on 14th May.

1st Call : As soon as I spoke about refund, the customer care executive have disconnected my call

2nd : The 2nd person said that by now you should have received the refund uit since you have not received it yet, I will check the refund status and call me back in 30 minutes to 1 hour but I never received call back

I tried reaching out to customer care as I did not receive call back but now no one is picking the call.

Its looks like flightsmojo is a scam.

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Flights Mojo *** Airlines refunded my ticket to Flights Mojo and they are refusing to refund the money they received from ** back to me

Airlines refunded my ticket to Flights Mojo and they are refusing to refund the money they received from *** back to me. Due to the pandemic When I purchased my daughter's ticket to *** in February who would have know that there would be a pandemic. *** Airlines , spoke with Thea (customer service), on Thursday 4/9 around 1230-1 PM. The airline gave a refund of the ticket due to the fact there are so many changes not only to her flight but many others as well. Who knows how long this pandemic will last. Who knows if Flights Mojo will even still be in business when things get back to the new normal. If *** Airlines had no problem refunding my money then Flights Mojo should have no problem doing so as well. I work in healthcare and I am exposed every day I go to work, these are unprecedented times. Flights are being canceled and states are requiring quarantining anyone flying from 'hot spots' such as . Flying during this pandemic is not recommended and quite frankly my daughter does not know even know if she will ever feel safe on a plane. This is a special circumstance that no one saw coming. *** Airlines refunded my money to this shady third party agent and they are refusing to REFUND MY MONEY. They cannot guarantee they will even be in business when this is all over, therefore they are holding my money hostage! I may never get it back if they go under. I want my refund. If the Airline refunded the ticket and my money to them, they should be refunding the money back to its owner .

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B. Leannon
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On or around August 10, I purchased 2 tickets through Flightsmojo traveling with Delta Airlines from Indianapolis to Orlando, with a layover in Atlanta. The leg from Atlanta to Orlando became so delayed that I had to rent a car and drive to Orlando. Delta agreed to provide an e-refund of my tickets. I requested a cash refund, and they obliged. To my surprise when I got the refund confirmation, they refunded my money to an ***s card ending in 1018. Since I don't have an ***s card, I complained to Delta Customer Service. They shared that since I booked the flight through Flightsmojo, the refund appears to have been credited to a credit card used by Flightsmojo. I would like my refund of $572.80 returned to me, please. I have provided Flightsmojo my booking numbers, ticket ID's, and refund confirmations, but they still have not provided a refund. All I have gotten are e-mail notifications that it is being reviewed OR they say to call their customer service line [protected]). Calling this number at any time of the day results in a recording stating that I've called their office after hours. I'm growing incredibly frustrated.

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D. Ward
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I booked 2 tickets to Florida through them for my son and his girlfriend on March 30th, 2022. I used my credit card. In June, while on vacation, my card was denied for a purchase. I checked my card account and found 4 fraudulent charges. I canceled my card and let my card company know. One of the fraudulent orders was actually delivered to my home address. I called the company to let them know I did not order the items and find out how to return the items and get my money back. While talking to the representative she stated my email address for the order as my son's girlfriends email address. I then put two and two together and realized that someone got my card number and mailing address, but my son's girlfriends email from my buying the plane tickets from Flight Mojo. I need help getting my money refunded. There are 4 charges that were fraudulent totalling $419.94

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M. Nader
,
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On Friday, June 17th, I purchased an airline ticket on Flightsmojo.com through ***. A flight to Honolulu, Hi from Fort Lauderdale, Fl, July 21,2022 confirmation number ***. After booking I realized the dates were incorrect, I sent them an email in order to either cancel or modify the flight the same day. No response. I waited until the claimed office hours. Only to be greeted with the same dry robot tone that I was calling after hours. I called up to 10 times after 11:45 EST. The office hours online says 11:00, and the recording said 11:30. At this point I just want my money back, if they aren't going to contact me back to change the dates. After contacting *** airlines, the representative could not even find my flight even after being given the flight numbers and pictures of the confirmation email. I would love to be able to reschedule my flight to a closer date, I will. If not, I just would love to receive my funds back in order to book else where. The name on the tickets is *** Email: ***@gmail.com Cell : *** Thank you.

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A. Rosenbaum
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Purchased flight tickets for an incorrect date and called immediately to ask to cancel the purchase immediately. They refused and said I had to reschedule my flight. After I kept complaining they finally agreed to cancel and said there would be a $75 cancelation fee. I am worried they have my personal information now and my credit card number is not safe.

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Flights Mojo Very slow, in accurate, misleading response to my cancellation and refund request of our booked plane ticket

Very slow, in accurate, misleading response to my cancellation and refund request of our booked plane ticket. February 26-The flight PNR R6YNNI was confirmed. July 19 Departure from *** Airport to ***. *** to ***. Returning Flight September 18 from *** to ***. Then *** to ***. April 3 I started requested for a cancellation of my ticket. Attached are the copy of my emails and their responses. They are giving me same reason that the airline has not confirmed cancellation of the trip. They asked me to check on them at a later date. For several times I ask my ticket to be cancelled. But I did not receive a definite answer from them. Our flight is in less than a week, but I still have no definite answer from this company if my ticket will be refunded. My husband who was in the same departure flight, booked with a different company got his refund in April . I recently called PAL on July 11 to confirm if our ticket is applicable for a refund, the customer representative named Gian said yes but the agency has to request a refund. I called *** ticketing office, ask them for assistance. Unfortunately I cannot request a refund for myself. This made me realize that they have not been honest with their responses. They have been stalling, delaying the the process. I cannot do anything on my part to cancel my ticket to the airline. Please help me urge this company to refund my ticket for I have waited too long for them, only to know that they did not do their part.

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A. Marquardt
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I reserved a flight to Miami with flightsmojo on the 15th of February, received a confirmation on the 16th and booked a hotel. The hotel had a 72hr cancelation policy, so the window would expire the night of the 16th. On the 17th flightsmojo informed me that they overbooked my flight and delta would not honor the previously confirmed ticket. I immediately attempted to cancel the hotel by both contacting the 3rd party booking agency and the property. They informed me that they have a strict refund policy and would only refund $80 of the $260 and it should be the responsibility of the airline agency to compensate me. I attempted to contact flightsmojo and was placed on hold for 2 hours. After explaining the situation, I was told they would require me to speak with management pertaining to my request. They patched me over to someone else who immediately hung up on me. When I called back, I was only on hold for 10 min before I was directed to contact the hotel. The hotel is insistent that the responsibility falls on flightsmojo and I agree as it was neither my nor the hotel's fault for the cancelation. Any assistance would be appreciated. Thank you

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E. Quigley
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Booked flights NY to Cancun on *** through FlightsMojo last year. Received callback that option was no longer available at stated price, but Main Cabin was for 100 usd more per person. I agreed and paid 493 per person for 4. Comes December and have to cancel because of Covid. FlightsMojo confirms we have a 493 credit per person to be used in line with ***'s policy and rules. I tried to rebook multiple times, but they can never match whatever *** rate I find and they always come in around 125 usd higher than rate on website ***. Excuse is that it is different route, different period, different class, etc. I have used *** credit before, it is an amount of money you can use towards another flight with one restriction: expiration date. So what is it FlightsMojo... when you called back that the rate was no longer available, was that a lie and you just had me pay extra commissions? Your excuses when I try to rebook do not make sense.

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E. Ruecker
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Flight Mojo refused to reimburse me a returned flight between Montreal and Helsinki, Finland. The flight was cancelled by *** for Covid reasons. They gave me a credit of 1156 dollars. For the last 3 weeks, I spoke with Peter (4 times), Ema (more than 15) and supervisor Mike (twice) to book a return flight Montreal Paris. Sometimes, they ask me to deal with *** knowing that always *** tells me to speak with Flight Mojo. They never called back. When I call again, they ask me to be patient. Sometimes, they just cut the line and I have to call again. Nothing is coming. I am supposed to fly in 4 days., on April 22nd. They played with me all this time. I am a senior. I fail to understand what is their interest in treating me like that. If I am not booked by tomorrow, I want a full refund of my money.

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M. Towne
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I purchased 2 tickets through Flights Mojo in November for a trip in July on***. Due to Covid, the trip was cancelled. I contacted Flights mojo a number of times (because I was hung up on, on hold for a long time, etc) and after a few actual phone conversations and emails (as Flights Mojo was unsure what they were doing at the time of covid) I was finally issued a credit. When*** announced they were offering full refunds on applicable flights, of which my flight was included, I called Flights Mojo (again, taking a number of tries to get someone on the phone) to which I was told they would look into it, call me back and after a number of back and forth, I was told the airline was not offering refunds. The credit I was given was set to expire June 2022. As things have opened up, I have attempted to book tickets using this credit, however, flights are not available through Flights mojo that line up on my schedule OR to places I'd like to visit. I have requested an extension (fully knowing that a refund, while preferred, is a waste of breath at this point) on the credit and was refused. On the number of calls I've had, I've been told the airline makes the rules on one call, then that Flights Mojo makes the policies, it's never a straight answer. One thing is for sure, the company has been extremely difficult to work with, unfair in a time when other travel companies and airlines have been flexible, and now, reading other reviews, I see that my complaint and experience is very common.

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Flights Mojo I purchased 3 tickets from *** to ***s last February 26 with booking ID NQ47JD for our vacation in July

I purchased 3 tickets from *** to ***s last February 26 with booking ID NQ47JD for our vacation in July . But due to COVID, our flight was cancelled. I contacted Flight Mojo regarding the cancelation and they told me that they are processing the refund. July , Flight Mojo told me that they already filed a request for refund. January when they told me I have to wait until the end of April to get my refund. Comes the end of April and still no refund. Flight Mojo cannot tell me a concrete answer of when can I have my refund. I asked one of the agent of Flight Mojo is there any possible way I can contact somebody to help me get my refund, maybe the airline could help me so the agent gave me the customer service number of Air ***. I called the customer service of Air *** and said that the E tickets details belong to a different airline. I contacted *** Airlines customer service number and found out that Flight Mojo did filed for refund of my tickets last July 17 and the turn around should be in five billing cycles. There was no money returned to my credit card until now. I have been lied for several times, the agents say the money is in my card but there was no money coming in from Flight Mojo. Flight Mojo keep saying that the money is with the supplier, there is no progress about my refund. I have asked if I may please talk to their supervisor and told me that he will give me a call back and if not then I have the right to do any legal actions. They never called me back.

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D. Stracke
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We had a cruise scheduled for March 1921. Because of Covid our cruise was canceled whereas we then had to also cancel our flight. We booked our flight with flight mojo. When I canceled our flight we were given a credit of $1043. We have tried using this credit and it has been impossible. I've tried using our credit for another trip and first they had added on more money and that was not OK with me they then told me I had to book with the airline and the airline disagreed because I booked with flight mojo. So I've got the runaround with them and no resolutions. All we want is our money back. I have called them several times and they have hung up on me I have emailed them several times and have not heard back According to the DOT, any plans with flights or cruises where to be reimbursed fully considering it is not the customers fault but that of COVID 19. I hope we can come to some resolution and considering I have tried that with them already we just want our money back. Thank you very much. Kathy K

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S. Bahringer
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Was told that I will be unable to receive CREDIT for a flight that I was unable to fly. Not a refund etc just a PARTIAL credit. Judging from their other complaints they have a history of refusing to issue refunds or credits to people for things they paid for. Dissatisfied

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D. Botsford
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I purchased airline tickets in January for April . After the COVID outbreak my trip was cancelled and I was given a credit with an expiration of March 2022. After calling multiple times in November, I was hung up on several times after speaking with an Agent and another time told I couldn't rebook a flight for February 2022 until January 2022 even though the flights were available on the Flights Mojo website ( I have a screenshot of the available flights). Now that I have rebooked my flights with the same airline through American Express, I have requested a refund from Flights Mojo and they refuse to acquiesce to my request even though I have copies of emails exchanged with an Agent about my issues. Now that I have said I'm filing a complaint with the Complaintsboard.com and possibly filing a lawsuit, they are willing to allow me to use my credit. The credit is of no use now that I have rebooked the flights, I'm only asking for a refund of the $1,010.40 that I was charged.

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A. Mills
, US

I called Flights Mojo LLC - Airline Ticket Agency and purchased 4 tickets for July 3-11, 2020 from Louisville, KY to Miami FL with American Airlines. Covid cancelled our vacation. I have sent Mojo several emails and called them asking for help to reschedule my flight and for months they could not find anything saying that I every paid them or had scheduled through them. I called American Airlines and they said I only had $132 credit for four tickets that I had purchased because it was with a third party company. I finally got all of the information through my credit card company and called Mojo back to get everything straightened out and they did find my ticket numbers and said that I had till December 2022 to use it. I called today to re-schedule my flights and they told asked me for the last four of my credit card that i used. I told them that I had to get a new one because i had lost the old one. They didn't accept that and told me they couldn't do anything for me. I told them they had all of this other info and they finally asked my address and then when I told him I wanted the flight for April 3-10, 2022, they told me I had to have it used by March 31, 2022. I can't win with these people, it's like pulling teeth to get my flight credit to use. I need my tickets scheduled or my money back. I paid 1,399.20. I would like help resoling this issue

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Flights Mojo In February i purchased 3 tickets for my family to return home from orlando on april 24th

In February i purchased 3 tickets for my family to return home from orlando on april 24th. The person i dealt with was acting a little suspicious and i had been hung up on a few times despite not having any type of argument so i was concerned even though they already had my billing info. I received my email and confirmation number from delta which i confirmed on the delta website and considered the matter closed. Today on april 1st i noticed a refund from flights mojo (no email no call not that it would have mattered). Called company 4 times.. first 3 after lengthy holds someone screamed 1 word into the phone and hung up. 4th time a woman looked it up and said it was likely a delta overbook situation. This is impossible since there are still seats on the flights just double the price. Clearly the company sold my seats for more money after the fact and decided to screw me over. This cant be allowed to stand by law or any business practices. My entire trip is now hanging in the balance as car rentals home rentals park tickets have all been pd for. Flights mojo cant just steal my tickets that i purchased.. refund or not! I had a confirmation number from delta that worked and now shows no reservations. There is only 1 acceptable fix and that is to reissue tickets for price i paid before u stole them even if it costs your company more! I am a member of the media with connections everywhere as well as wide reaching social media. I hope Complaintsboard.com can help me resolve this in time to save my trip otherwise i will not rest until this company is bankrupt no matter the personal cost to me.

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A. Balistreri
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After booking flights through this agency we received a confirmation email stating the flights had been booked and to expect tickets to be emailed. Shortly afterwards, a company rep from a foreign call-centre, contacted us to explain that we needed to pay more money. We agrred to the higher price like idiots (red flag #1), and expected tickets. After this we received another confirmation email "guaranteeing" our flights, and we had to send a government photo ID and phot of the credit card used (with all info other than name blacked out) for "verification". We then spent 3 days chasing our tickets, only to be told to wait another day, the another 3-4hours, then another day. All of this culminated in a confirmation email stating our flights had been confirmed, only to be followed 45 minutes later by a cancellation notice. The entire time we had been led on while watching flight prices climb. This company took advantage of not only us, but obviously many other people. Class action

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M. Romaguera
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In April , I purchased an airline ticket from Flights Mojo for $491 for an *** Airlines flight in April . However, due to Covid 19, I emailed Flights Mojo to cancel the ticket well before the date of the flight. They responded by saying they contacted *** Airlines to cancel the ticket but *** Airlines decided to issue an e- credit instead of a refund. When I called Flights Mojo to redeem my e-credit, they said the ticket was in 'suspended status' and couldn't be redeemed until I called *** Airlines to open the status. I then called *** Airlines to change the ticket status to 'opened'. They responded by saying the reservation must be cancelled before the flight is scheduled to depart...and that they were unable to find any record of cancelation for my reservation.. and therefore were unable to honor my request to open the state of the ticket. However, Flights Mojo did cancel in time. As is stands, I paid $491 for a ticket I was never able to use.

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I booked a flight for my self and my daughters for the amount of $ 2274.90 on March 8th, booking ID 24494. The flight was for end of June . The airline canceled the flight on April . I have called on several occasions to ask about the refund, since it was canceled by the airline, I was to get my money back. I know it would take some time for the refund, but I never imagined it would take this long. I called on Aug 3rd 2021 to check and they told me they would contact me once the refund was done. I called again on Sept 30th 2021 and they still had no information on the refund and told me to contact the airline myself so that they can issue the refund to them. I called American Airlines the same day sept 30th 2021, and they quickly helped me and said that the refund would be issue to FlightsMojo within 7 days. The airline has confirmed they issued the refund to FlightsMojo. On Oct 14th FlightsMojo said they still have no refund. It has been 7 months and no refund yet.

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M. Daniel
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I had canceled this flight and was intending on rescheduling. Since cancellation, I have tried numerous times to get in contact with the company or an agent only to be unanswered or told that a representative would call me back. I have had zero communication since and cannot get ahold of anyone to reschedule. This extremely disappointing and I feel that I am losing my ability to reschedule a flight according to the policies. As such, I requested a full refund for my purchase as I am not receiving the product or service I have paid for. I still have not received an answer to my e-mail for refund or a call back for me to rebook a flight !

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Flights Mojo I purchased round trip tickets from Tampa to Spokane on 5/20/2022 for the dates July 1-July 8, 2022

I purchased round trip tickets from Tampa to Spokane on 5/20/2022 for the dates July 1-July 8, 2022. I received a phone call 1.5 hours later from a Zac K with Flights Mojo telling me that they had to switch my flight to a flight that departed 10 minutes later than the originally booked flight and an email was sent with information re: this flight change and he requested that I respond with an email stating that I accepted the change in flight time. I reviewed the flight time and confirmed that it was a 10 minute difference and sent an acceptance email. I received confirmation of my tickets. Last evening (6/5/2022) I was reviewing the travel times for our upcoming flight when I horrifyingly realized that Zac changed our tickets from JULY 1 at 6:15am to JUNE 1 at 6:25am; NOT a 10 minute change in flight but a ONE MONTH change in flight! Our return flight remains the same as originally purchased: July 8, 2022. Without even realizing, we have "missed" our outgoing flight and do not have a flight for our planned departure on July 1. Flight prices are increasing and are becoming limited in quantity and we have a full itinerary for our first day of the trip for which we will not accept a later arrival time on July 1. I have attempted to call the phone number that they have plastered all over their sites and emails and all I keep receiving is a voicemail that I have reached them after hours (it is currently 1153 EST on a Monday with their reported business hours [protected] EST online and [protected] EST on phone recording). I sent an email to [protected]@flightsmojo.com and have yet to receive a response. This mishap needs to be straightened out ASAP as we have invested nearly $7000 in this trip.

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Flights Mojo On Friday, March 25th, after calling over and over again for 2 days, someone finally picked up the phone at Flights Mojo, an online travel

On Friday, March 25th, after calling over and over again for 2 days, someone finally picked up the phone at Flights Mojo, an online travel agency. The agent that I spoke to was not able to find the rate I found online (which had gone up from the previous day of failed attempt to reach someone). I jumped back online and booked the new rate, especially because the original only prompted me to call the 1-800 number to book the flight. I booked the flight for my cousin and his girlfriend (at the new rate), to which I received a booking number (***) and an email stating booking status was "in progress". I informed my cousin he would get a call to confirm the itinerary. My cousin responded saying he already received an email stating he needed to call to process the booking. This time it was after business hours, so I had to wait until the morning. When I spoke with someone the next day, they said it was still being processed. THREE days later, my cousin said he received another call stating the price increased AGAIN by $32 to which he complied to pay the additional $64. He received a confirmation email with a PNR number for *** Airlines. His card was charged $1078 for the 2 tickets. HOWEVER, he received yet ANOTHER call the next day stating the price went up again! I am baffled at how a company can issue a confirmation number and the flight NOT be confirmed. My cousin asked to speak to a manager and was told he would get a call back. It has now been THREE days and not only has no one answered the phones (AGAIN), but no one has called him back either. He did receive an email CANCELLING his confirmed itinerary! We are still awaiting resolution. Any assistance would be greatly appreciated.

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Flights Mojo I made a reservation for a flight ticket on their website, after many calls they said my ticket was on the way, but after charging the card no

I made a reservation for a flight ticket on their website, after many calls they said my ticket was on the way, but after charging the card no ticket. I went to their website to buy a flight ticket on 11/18, and after submitting the information I got several emails and phone calls on my landline asking to call in. The messages I received were all the same: "Hi, In order to process your booking (***) on time, please call us as soon as possible back at Toll Free : ***. We appreciate your co-operation with this. For any further clarification please call us at *** or email us at ***. Please check the Terms & Conditions prior to reply this email : "*** Thanks and Regards, Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: logo (3) Alex *** Subject Matter Expert - Customer Support Direct No: +*** Ext: *** Fax: +*** Office Hours: 10.00am to 07.00pm Mondays to Saturdays, Eastern Time Website: ***" " Replying to When I called them I never got connected to a person and could not leave a message, but on Friday I could eventually speak to "James" and he assured me that the ticket would be issued within two hours. After more than four hours a charge was made on my credit card by "***" for the same amount. I have booked flights before but *** does not use that name when charging for a new ticket, so I double checked and noticed several complaints about this company and I believe this is a fraudulent operation.

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Flights Mojo On 06/02 I booked a flight for two passengers online through what I thought was *** however, my flight (***) confirmation revealed

On 06/02 I booked a flight for two passengers online through what I thought was *** however, my flight (***) confirmation revealed my delta flight leaving state college Pennsylvania to Jacksonville Florida, leaving 10/12 at 6:05 am and returning 10/ 17/ 2021, was booked through the company Flight Mojos, booking ID. I paid $699.60 with a credit card. On Aug 30, 2021, I received an email from Delta stating the time of the flight was changed. The time was a significant change (>11 hours), forcing me to call (not an email unfortunately) Flight Mojos as we are going to Florida for a work conference and this flight change would cause us to arrive late). The representative from flight MoJos pulled up the booking ID and attempted to find a new flight even searching leave times 1-2 days prior to our trip however he was unsuccessful, forcing me to cancel my flight. He said that since they were unable to accommodate the flight, I would receive a full refund At this time, they only refunded $352.80 and refuse to refund the remaining balance as they say their refund policy states no refunds. I didn't cancel my flight without attempting to reschedule with them. The significant time change in our arrival is what forced me to cancel and they stated I would be refunded however they continued to give me the run around and it wasn't until I filed a dispute with my credit card company did, they finally refund the flights. I am now filing a dispute with the Complaintsboard.com as this company was not able to provide any accommodations for the significant flight change and verbalized, they would provide me with a full refund because they were unable to find any new flights for those dates or even a day or two earlier.

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Flights Mojo Waiting for 4+ weeks to correct mistakes made by the company in ticketing my flight; total lack of follow-up I made two bookings (*** and ****

Waiting for 4+ weeks to correct mistakes made by the company in ticketing my flight; total lack of follow-up I made two bookings (*** and ***) on 10/1, immediately received the email confirmation with the correct itinerary and pricing, and received my etickets the next day. On 10/16, I noticed that the etickets had the wrong outbound flight on them (for both tickets). Flightsmojo's system still showed the correct itinerary as I had booked it, but the airline's system had the wrong outbound destination. I called the company assuming this could be easily fixed, and spoke with Patrick, who confirmed that their had been a glitch in their system. He promised they would correct the tickets and I would have updated tickets within a few days (this seemed reasonable as I called over the weekend). It is now 4+ weeks later, and I have yet to receive my updated tickets. I have been on the phone with multiple people at Flightsmojo (Patrick, Nathan, David, Ashlay, and others), who have all made various promises about the timelines within which to expect the tickets, and promising to call back should there be further delays. They have failed to contact me within the promised window on every single occasion (more than 10 times now). The first 2 weeks the reasons I heard for the delays in getting the tickets corrected were generally around getting internal approvals to make the corrections (which will cost the company some money). Since then they have been "waiting to hear back from the ticketing team", with whom they can only communicate via email. We are now about 4 weeks away from the travel dates, and I am getting very nervous about whether I'll be able to take my planned trip for the holidays to spend time with family.

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Flights Mojo I paid mojo $2626

I paid mojo $2626. airline canceled flight & refunned mojo. I only got $1059 bck I need $1059 full refund. I bought 6 airline tickets to *** for June 16,2019. Three hours after boarding time *** canceled the flight because they were a crew member short. Neither *** or Mojo were able to get us another flight. I contacted Mojo about a refund, in which they stated it would take a couple of days. This is a timeline of the excuses I received after every phone call : First, it will take us one or two billing cycles It can take us up to 30 days to refund It might take us up to 60 days It will take us up to 3 billing cycles I wrote several emails, received no response to any of them. No one ever answered my emails and my phone calls were disconnected when transferred to a supervisor. Finally in AUGUST 8, I received $1059.60 back in my account, I waited because I was missing $1,567 to make a full refund. After several days, I began to call Mojo again regarding the missing portion, again no one had an answer and my call was dropped when transferred. I began to write emails, again no response. In September I spoke with supervisor named Richard who informed me that bc I DID NOT GIVE 24 HOUR NOTICE OF CANCELATION THEY WERE ENTITLED TO KEEP THAT PORTION OF MY REFUND. I explained to him that I did not cancel nor did I miss the flight, we were physically there but to no avail. I have sent emails requesting my refund, made several phone calls but the company is now ignoring me. I lost money on my hotel, park tickets, paid events once the flight was canceled I did not hold mojo responsible for any of that, so why should mojo hold me responsible ? I did not receive what I paid for therefore I should receive my full refund back.

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Flights Mojo We booked our 7 plane tickets to Disney from O'Hare on January 21

We booked our 7 plane tickets to Disney from O'Hare on January 21. Our trip was canceled due to the pandemic in May. Flightmojo said United was not giving refunds, but credit that had to be used by December. We were fine with that since we were still planning on traveling once the pandemic was over. We have a high risk daughter, who needed to be vaccinated and we would not be able to travel by that deadline. I called in April and asked for a refund. They said the could not and it was United. So I called United and they quickly refunded $572.70. Flightmojo said they would refund that to us. This was April, after many attempts and being placed on hold for over an hour each time, we were finally given the refund in October. They did extend the use of our remaining credit until June 2022. So in March 2022 we called flightsmojo to use the rest of our credit towards our trip. We were able to book, receive confirmation, and we thought we were good to go. Then two weeks later I get a call saying that I called to cancel and they were following up. I was so confused by this. They said that United was only going to allow us to fly standby. This truly made no sense. I have 2 senior citizens, 3 kids 11-7 and 2 adults. That would be a nightmare. I called United and they had no clue to what I was talking about. Since then we have gone back and forth being placed on hold for hours. They say they will call us back and never do. They give us alternative, time wasteful options that are in no way similar to what we originally booked or are currently trying to book. I am unclear on why they are able to dictate how we use our credit. Just tonight we were placed on hold for 1.5 hours and when he finally came back (did not give my husband his name) he said, "Hi!" and hung up.

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Flights Mojo I booked my ticket in Feb 2020 (From Montreal to Delhi - Booking ID 16012) before Covid

I booked my ticket in Feb 2020 (From Montreal to Delhi - Booking ID 16012) before Covid. Due to covid my flight was cancelled and after trying to rebook my flight multiple times from April to October , it always kept on getting cancelled. Flights Mojo never took any follow ups with the airlines and never kept me informed about the ticket status and flight confirmation. I had to take follow ups with the airlines and with Flights Mojo all by myself. After getting frustrated over 6 months, I asked for my refund. They refused to provide it in the first place but when they were not able to rebook any flights for me they agreed to refund my money. The agent told me in October that they will refund my money with some cancellation charges and debited the same from my credit card again and i should get the refund within 4 months. Now when I try to reach Flights Mojo over emails and phone, they don't respond and one time they responded saying that the refund was already sent to my credit card in October only (which I never received) and want me to check with my bank. Even though I knew they have not refunded, I still gave them the benefit of doubt and checked the same with my bank. They confirmed that there were no such transactions in October made on my card and not even after that till date. I asked for the proof from Flights Mojo for my refund and the amount they credited on my card. They dont have any of it. It is a total fraud. I would not recommend anyone to use their services. Adding my card statement for Feb 2020 when I booked the ticket with Flightsmojo for SWISS Airlines and Oct 2020 when they again deducted 75 CAD as cancellation charges. Now I have followed up with them on emails till Oct 2021, no response and no money back and they been harassing me. I WOULD LIKE MY MONEY BACK IMMEDIATELY. Jagbir K

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Flights Mojo In April 2022 I booked a flight for myself from New York to Las Vegas for $526.8

In April 2022 I booked a flight for myself from New York to Las Vegas for $526.8. Due to personal reasons I canceled the flights before departing. I was informed that I can use a credit for the same name with the same airlines-***. However when I contacted *** they didn't confirm that I have any e-credit to use. I called Mojo and the said that the credit is only to use by booking through their company. At that time I knew that it is a huge scam. But I have them another chance. I called them in June to do another booking. New York to Miami. On the day that I called the round trip tickets on *** website were around $410. I sPoke with an agent and he gave me the price for the tickets around the same price. And confirmed verbally. It was when I said I want to use the credit that he put me on hold and said that in that case price would be different. He said I would need to pay $150 and to use my credit ($526.8) so total would be $676.8. I was surprised to eventually agreed to pay $150 to my credit and book the ticket. I received a booking confirmation email on June 25 and reply that I agree to pay additional $150. On June 27 I received a call saying that my payment was declined. When I ask to run it through again (very strange that suddenly my card was declined) I was put on hold and after a representative got back to me he said that I have to additional $400 (around-don't remember the exact amount as at this time I was very frustrated) not $150 to keep the booking. He said that he made a mistake and the price is higher. I absolutely refused to pay more then $150 and ask to speak to a manager. After a very long conversation with the manager and being disconnected I received and email that my booking was canceled. I did not consent to that. Don't trust at this moment that I will be able to use my credit without a double or triple additional payment.

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Frequently asked questions (FAQ) about Flights Mojo
What is Flights Mojo, and is it a legitimate company?

Flights Mojo is an online travel agency that offers flight bookings, hotel reservations, and car rentals. Whether or not the company is legitimate would depend on their reputation and customer feedback.

Are there any reviews or feedback from customers who have booked through Flights Mojo?

Yes, there are likely many reviews and feedback from customers who have booked flights or other travel arrangements through Flights Mojo. Checking these reviews can provide insight into the legitimacy and quality of the company's products and services.

Does Flights Mojo have a physical location, or is it solely an online travel agency?

Flights Mojo operates solely as an online travel agency, with no physical storefronts.

Is it safe to book travel arrangements through Flights Mojo's website?

It can be safe to book travel arrangements through Flights Mojo's website, provided that the website is secure and the company has a good reputation. It is important to check for secure payment methods and look for any red flags, such as overly low prices or poor customer reviews.

How long has Flights Mojo been in business, and what is their reputation?

The length of time that Flights Mojo has been in business can be an indicator of their reputation and legitimacy. It is worth researching the company's history and checking for any customer feedback or reviews.

Does Flights Mojo offer any warranties or guarantees on their products?

Flights Mojo may offer warranties or guarantees on their products, such as travel insurance or cancellation protection. It is worth checking the company's website or contacting their customer service to inquire about any available warranties or guarantees.

What kind of payment methods does Flights Mojo accept, and is it secure?

Flights Mojo may accept various payment methods, such as credit cards, PayPal, or other online payment options. It is important to ensure that any payment method used is secure and protected from fraud or theft.

What types of flights does Flights Mojo offer, and how is the quality?

Flights Mojo offers various types of flights, including one-way and round-trip tickets, as well as flights with multiple stops. The quality of the flights can vary depending on the airline and the fare class selected.

Are the prices at Flights Mojo competitive compared to other travel agencies?

Flights Mojo may offer competitive prices compared to other online travel agencies. However, it is important to ensure that prices are not excessively low, as this may be a red flag for a scam or poor quality services.

Does Flights Mojo offer any customization options for travel arrangements?

Flights Mojo may offer customization options for travel arrangements, such as selecting preferred airline or flight times. It is worth checking the company's website or contacting their customer service to inquire about available customization options.

How fast is the booking process for travel arrangements on Flights Mojo's website?

The booking process for travel arrangements on Flights Mojo's website can vary depending on the complexity of the itinerary and the payment method used. It is worth checking the company's website or contacting their customer service to inquire about booking times.

What is Flights Mojo's cancellation policy, and are there any hidden fees?

It is important to check Flights Mojo's cancellation policy before booking travel arrangements, to ensure that cancellations are possible and to understand any associated fees or requirements. Hidden fees should be avoided.

Are the customer service representatives at Flights Mojo helpful and responsive?

The quality of customer service at Flights Mojo can be an indicator of their legitimacy and customer focus. Checking customer reviews and feedback can provide insight into the helpfulness and responsiveness of the company's customer service representatives.

Can I make changes to my travel arrangements once they have been booked through Flights Mojo?

Flights Mojo may allow changes to travel arrangements after they have been booked, but this may depend on the airline or hotel policies. It is worth checking the company's website or contacting their customer service to inquire about available options for changing travel arrangements.

Are there any discounts or promotions available when booking through Flights Mojo?

Flights Mojo may offer various discounts or promotions throughout the year. Checking the company's website or signing up for their newsletter can provide information about any available discounts or promotions.

What is the process for obtaining travel documents, such as visas or passports, when booking through Flights Mojo?

The process for obtaining travel documents can vary depending on the destination and the traveler's nationality. It is important to research the specific requirements for the travel destination and to contact the appropriate authorities or agencies for guidance.

Does Flights Mojo offer any travel insurance options for booked travel arrangements?

Flights Mojo may offer travel insurance options for booked travel arrangements, such as coverage for trip cancellation or medical emergencies. It is worth checking the company's website or contacting their customer service to inquire about available travel insurance options.

Is Flights Mojo a reputable company, and are there any red flags to be aware of?

The reputation and legitimacy of Flights Mojo can vary. It is worth researching the company's history and checking for customer feedback and reviews. Red flags may include excessively low prices, poor customer service, or a lack of clear cancellation or refund policies.

How can I be sure that the travel arrangements I receive from Flights Mojo are legitimate and not fraudulent?

Ensuring the legitimacy of travel arrangements booked through Flights Mojo can be important. Checking for the use of reputable airlines and hotels can be an indicator of legitimacy. It is also worth checking the company's reputation and customer feedback for any concerns about fraudulent activities.

What is the general consensus among industry experts regarding Flights Mojo's legitimacy and quality?

The opinions of industry experts regarding the legitimacy and quality of Flights Mojo can vary. It is worth researching the opinions of industry experts and checking for any relevant certifications or awards that the company may have received.

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