Booking.com

I paid for a three week vacation in the Hotel Nirvana, Phuket, Thailand.

When I arrived at the hotel at 7:30pm the hotel was closed. Someone told me there was another hotel Nirvana in Patong, so I called a tuk-tuk driver who read the address and then drove around the town twice - on the third lap I told him to stop and got out giving hum 500 baht for nothing.

I walked the length of the town back to the original Nirvana to check if it had by any chance opened. When I arrived I checked around the building and it became obvious it had been shut for months.

Booking.com refunded the money but offered nothing for the ruined night, the tuk-tuk fare, the inconvenience of searching for a hotel .

They promised to respond to my message to them - they have not had the courtesy.

Avoid this company,

I booked a hotel (Anchor Motel & RV Park) through booking.com. Worthless customer service and will NEVER use booking.com ever again. I was charged a night's stay at Anchor Motel in Surfside Beach, TX. After checking in to my room I found soiled sheets, a filthy microwave with food splattered on the inside, long hairs on top of the microwave, and a broken toilet paper holder. I went to the front desk and requested my money back and told the lady the place was filthy. She told me that it was up to booking.com. I went ahead and rented a room at Quality Inn, and then called booking.com. I was told that Anchor Motel said I took a shower in that dump and would not be refunded $55! That is a blatant lie and scam on both their parts to keep money from customers! I provided pictures to show the filth. Booking.com is only about taking peoples money and not providing customer satisfaction!

A hotel I stayed at in Budapest was simply awful despite the generally positive rating accorded it by booking.com, i.e. 'good'. In fact a rather more objective evaluator, Tripadvisor, I discovered, graded it much more critically and provided graphic details of complaints made by customers in the past, including not only awful accommodation but also direct theft of goods by staff and so on. I strongly suspected booking.com had actively failed to include any such comments and, indeed, my similarly graphic details of an appalling hotel made, at their invitation, was rejected as 'failing to meet their standards'. What they actually mean is that any serious criticism could jeopardise their no doubt very profitable relationship with hotels, no matter how poor their standards, and they simply reject truthful and justified criticism. As if this weren't bad enough, the automated system invited me to read my submitted review as: 'Thanks for reviewing your stay... Your review is now being read by other travellers interested in Easy Star Hotel. You can see it too by following the link below'. (sic). In fact this is actually a lie as the so-called hyperlink apparently designed to take you to your submitted review actually took you to their usual 'sales pitch' about the hotel and I was able only to find my so-called 'posted review' hiding away in their reviews as 'invisible' because it didn't 'meet their standards'. If this is not an example of fraudulent and dishonest trading practice I don't know what is! Had the UK continued as part of the EU I would not have hesitated in following up my complaint with an MEP but, sadly, this is not possible. Fortunately Tripadvisor has published numerous equally if not even more critical reviews of this hotel, displaying a welcome honesty and concern for potential customers. Booking.com are just crooks.

I have reached out 5 times within 1 week to resolve this.

I booked via Booking.com a hotel for 10/27-10/31 upon arrival I was displeased with the cleanliness, the ac unit that was broken, the marijuana smell, and the mold in the shower. I felt unsafe staying so I canceled with the front desk and left with in 10 mins of arriving.

I have yet to receive a confirmation for a full refund.

This is unacceptable and poor customer service.

This needs to be resolved.

My account was hijacked and used to create a partner account. A fake apartment was listed and immediately booked. All this was in Italian.

As soon as I found out, I tried to log in, but was told that my account was locked for security reasons. I tried contacting their support, but all they could do was ask for booking details. I eventually managed to have my account deleted, or so I thought (GDPR). And now Booking.com has sent me an invoice, in Italian, for something. I don't know what, since I don't speak Italian and have never been to Italy.

I've tried reaching out to their support by phone several times, but nobody answers. I've tried reaching them by mail, but their mail support only assumes I have an issue with a booking, and use boilerplate responses instead of actually helping me.

I received notification from my bank that 2 bookings were done with Booking.Com and fraudulently paid for with my credit card.

I immediately contacted Booking.Com, gave them all my details and was promised that an email would be sent to me with acknowledging my call and advising me of what to do.

It's been over an hour and nothing is forthcoming, not even after I emailed them asking for assistance.

I booked a car but it went wrong and the amount was deducted without booking.
OMR 69, 667 was deducted from your account 0359XXXXXXXXXX0016 using the https://t.co/7D2UpFtCcm Transport LLondon GB debit card on [protected]. Your current balance is --------- OMR

To whom it may concern

Re Booking ref Confirmation [protected] Pin 1205

I am writing to advise that we did not stay at the Ava House Bed & Breakfast last Saturday night 16th October and had to find alternative accommodation. which we booked independently of Booking.com.

The reason for this was that when we arrived at about 3pm, there was not a pleasant smell in the room and the windows were all open, the room itself was generally dirty, their were holes in the bedding and in particular the pillow cases. there were stains/marks on the wall by the bed and curtains looked liek they had scorch marks on them, the shelf over the radiator oin the bathroom and the window sill are in desperate need of some paint as all chipped and marked.

Basically dirty and not pleasant. we did take some of our own pictures.

We should have checked in Trip advisor as some of the comments on their sum up the place. had we done that then we would never had booked it in the first place.

Horrendous dump
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Date of stay: August 2021
manchesterred_11 wrote a review Aug 2021
manchester1 contribution2 helpful votes

AVA House B&B CESSPIT
I had to put 1 out of 5 when I wanted to put 0 out 5. AVOID AT ALL COST book here at your own peril… Dirty, grubby or to be honest the only words to describe it is a CESSPIT. Manager calling me a liar saying the pictures I have attached are not from the room we was allocated… Asked for a refund and got told where to go these so these people have basically stole our 5 nights stay money…
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Date of stay: August 2021
No wonder the highest 19 % rating it has on their scale is Terrible.

We would like to request a refund although from what is said above we will probably not get a solution but we are counting on Booking.com for assistance.

Please call should you wish to discuss, i await to hear back from you

Will Kersley
[protected]

This is a second booking I made with Rarotonga golfsea view apartments, I had to cancel due to NZ going into look down due to covid. I was sent a phone number from you so I could contact the property manager, which I did I also followed up with an email requesting a refund. I received an email confirming they would be refunding me in full and to wait a couple of days for it to go into my account. I called 5 days later when it didnt go into my account. They did not answer, I sent several emails but still nothing. This was back on the 19 sep. I even tried calling from husbands cell phone, when I told who was calling she hung up on me. I am now desperate to get my money back please help me. Shelley Winiana

This reservation was cancelled on the same day of the reservation 9/23/21 by the owner. I have a text from him cancelling. I contacted Booking.com by phone with a complaint. I was told by Booking that they would give the owner one week to respond and the owner did not respond Booking would give me a refund. I waited 1 1/2 weeks and contacted Booking a second time. Booking told me the second time, that the owner did not respond to them. However, now Booking is saying there is nothing they can do for a refund. It appears we have been scammed by the owner of this property as well as Booking.com. This is the link to the property which is still be being advertised and offered on Booking.com https://www.booking.com/hotel/us/2-bedrooms-brand-new.html?label=gen173nr-1DCAEoggI46AdIM1gEaJ0CiAEBmAExuAEZyAEM2AED6AEB-AECiAIBqAIDuALVwPiKBsACAdICJDU0Zjc2MDIzLTViZmQtNDM2Yi04ODI1LTI1OGVlYzcwYWY4NtgCBOACAQ;sid=218e2d5f551e55b676166f6567c9388d;all_sr_blocks=712972301_335191847_2_0_0;checkin=2022-06-02;checkout=2022-06-06;dest_id=20033173;dest_type=city;dist=0;group_adults=2;group_children=0;hapos=1;highlighted_blocks=712972301_335191847_2_0_0;hpos=1;no_rooms=1;room1=A%2CA;sb_price_type=total;sr_order=popularity;sr_pri_blocks=712972301_335191847_2_0_0__41280;srepoch=1633558621;srpvid=6e019cae0d7f0128;type=total;ucfs=1tab-main
I request that Booking.com provide a refund.

I booked an awful place near an airport for a less than full night stay because I had a 5am flight.

Booking.com removed my negative review stating it violated their review policy (it did not.) They contacted the "hotel" which refused to refund me at all for the bed and shower I didn't/couldn't use owing to noise and filth.

Booking.com eventually agreed to issue me a 10 euro credit. But they also sent emails stating that they could not issue a refund because they didn't know what country I was from (this was no barrier to running the credit card to begin with!) and I'd need to update the profile... which I did. Sent more emails stating the same despite having my nationality in FIVE places including the field labelled "nationality," my entire home address including USA, a preferred currency set to USD & TWO places the credit card is updated - general charges and "Wallet and Refunds" all indicating in another unique field in the latter case I'm in the USA.

No refund is showing up in Refunds to be linked to the card having followed their email instructions. CSRs now stating I "can't" get a refund because "the systems aren't updating" and telling me that they "can't" credit the lousy 10 euro without me taking a screenshot (?!) of my data on their site so that they can work out the supposed problem of "the system not updating."

What a terrible company, clearly making refunds fail on purpose and lying about why.

I am a partner with booking.com and I believe they have set up the extranet for partners in a predotary way in order to keep riping off their partners. Even when a guest cancle a booking reservation u are still charged a commission by boooking.com even tho its clear the guest cancled. All booking.com is interested in is profit whenever you call to make a complaint you just get tossed around and its clear their customer service has been trained not to be helpfull and just rebuff anything you say. Something needs to be done urgently about this rip off attitude

I booked a car from Luxembourg airport Sixt rental branch for my business trip through Booking.com webpage. The booking number was [protected]. 2008.83 € was charged from my credit card. At the time I was not paying that much attention to the pick-up time, but - as requested - I entered the flight number KL1725, which I was thinking was very important information as flights are cancelled and rescheduled, and the car rentals at the airport would know exactly to be ready for the customer, if following the information about the arriving flights. Well, that was what I thought. However, it turned out that the rental was already closed when I arrived in the afternoon on September 26, and the next morning there was no more cars available. Not such big deal as Sixt rental never got any money, and I got a car from another rental.

But it seems to be very difficult to get my 2008.83 € back from Booking.com. I have asked to wait until the intended return date of the car, which is October 23. Then I could send a claim. Processing of the claim takes 28 days, and the result cannot be promised by the poorly organized and accessible Customer Service of Booking.com. That means I need to lend my money for nothing for at least two months to them.

Cancellation for reservation in Sarasota, FL was due to a death in the family. We received a penalty of $765.00. Credit for cancellation on our card was only $258.88. We don''t care about the $14.99 fee but for Bookin.com to keep almost $800 is unacceptable especially under the circumstances. The airlines was very sympathic and understanding. We will never use Booking.com again and am filing complaints at the hotel and on social media. This is absolutely unconscionable.

I used booking.com to search for hotels in the area I was going to visit. I made reservations directly with a hotel chain. Travel plans changed I canceled my reservation. Then get a email from booking.com telling me about reservations I did not know of. Now they want me to pay a cancellation fee. I feel like I have been SCAMMED.

Contacted booking.com as soon as they emailed me with this booking info that I did not know about. Below is the cancellation for the reservations I made myself. Did not use booking.com. Canceled this reservation last week These are the same dates that booking.com wants to charge me for.

09/04/2021
SUPER 8 MONEE MONEE IL
$285.33
Transaction Date:
09/04/2021
Posted Date:
09/06/2021
Reference Number:
24431067R11NP5234
They charged my credit card even though they cancel it trying to get my refund soon as possible. I file another complaint at the BBB under investigation.
• Super 8 by Wyndham Monee
Monee
Sat Sep 4 - Tue Sep 7
Canceled

4/9/21
confirmation no. for the property stayed at - [protected]
Pin no. 1812
Blue Gums Hotel
I had a pre authorisation amount of $200 held by the hotel .
waited 14 days Never received the funds back (as i needed to pay my rego with the $200.
emails and calls back and forth to Booking.com and Blue Gums there is no resolution.
for the last 2 days i have been in contact with Blue Gums and Booking.com and there has been no help what so ever from Customer service and Blue Gums claim they dont have the money - I also phoned my bank and they cant see that the $200 has been released back into my account

The bookings.com app so-called "help centre" only allows various prescribed questions and does not provide any way to directly access a real person (22 September 2021). It is very hard to find any way to contact the company. An internet search eventually located some telephone contact numbers provided by others who had the same difficulty but even then the telephone options provided on calling the relevant number only allow 3 choices of problem type without an option to speak to a consultant. Clearly this is a an entirely deliberate attempt to make it difficult to contact the company and will certainly lead me to use other booking providers in future (Hotels.com, for example, provide good customer service access in Australia).

While trying to make a reservation, the dates switched back to the current day default. The very second I hit submit I realized what had happened and immediately began my attempts to cancel and contact the company. It has been a week and a half, I've lost $300, and cannot get a straightforward answer from anyone in the company. I've had 4 different reps tell me 4 different things. The last being "we don't know, we will call you back." That was last week. I'm tired, I'm angry, and I've been nothing but patient and kind. I used their service all the time, but I'm done.

Bookings incompetent customer service is quiet dumbfounding their whole company, phone numbers and emails are tailored to take a customer money and then they disappear. Never having an emergency line to report hotels for racism, harrassment, theft, covid violations etc. I was victimized by the Hotel San Nicola Terme in Ischia. The hotel stole money from my card and after it took 7 days to finally get a human on the phone to report it to Bookings they have no interest in removing the hotel from their listings and have not reimburse me for all the costs and also refuse to post a review against the company and the location. And I am currently filing legal chargers against them for this hate filled event. this company must be shut down.