Booking.com review: No customer service.

I was booked to go to the UK for 12 days to see my ailing mother, and the day of travel I was struck down with food poising ! Even though my wife called and spoke to two people at British airways, they did not alert the departure gate of my predicament ! Due to their lack of communication within the organization, I was deemed a "No Show "
When trying to contact Booking.com for customer service, well it turns out there is non! No phone number, and no Email !
We will never use this platform again . Its literally a scam !