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Booking.com review: Never ever booking there

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8:34 pm EDT
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They offered a low quality motel as an hotel. Hotel O Markham IL near Harvey/Tinley Park, should not be on business. When arrived, unsafe area ambience was evident. As soon as I went out of my car, people asked me for money, panhandlers are in property. Before me on the check in a prostitute was checking in a room for a couple of hours. When I enter the room, smoke detector low battery alert was sounding, a lot of exposed electric cables and unsafe electric connections were in the place, the room is the worse ever in maintenance, broken bath door, like it was punched, rusty paint, unpainted walls. I left and asked refund, they told me contact booking.com and laugh, now I know why, because reach customer service it's literally impossible, they said the booking is with a partner, so I have to talk to them, OYO Hotels, they don't answer and when answer barely speak English. Booking showed the worst service and are getting responsible is something bad happens in that high-risk place. I booked thru booking.com, not thru a third party, so booking.com should be responsible. I lost the money; they lost a client.

Recommendation: Never book with booking.com because they won't be responsible for third party bookings o their web site

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    Herengracht 597, Amsterdam, 1017CE, Netherlands
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    Dec 06, 2024
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