Booking.com review: Reserved room

I reserved a room at the Saintlo Ottawa Jail Hostel on February 8 and 9th through your online booking site. When I was scrolling through the different room options your website showed a cartoon picture of a double-bed for $61 plus tax. I went to all the actual pictures of the hostel showing the inside and outside of the hostel. One particular shot showed a double-bed in a standard room but no pictures of the jail cell I actually got stuck with. When I came to my room it was a jail cell that was approximately 8 feet long and 4 feet wide. The end of the bed was only 2 feet from the door which made it hard to store my luggage and clothing. I was shocked as you totally misrepresented the type of room I would be staying in. The person at the front desk advised me that staff have complained to your organization about this misrepresentation of the jail sized room but you have not made any changes on your website. You can check your website to verify my claim.

As such, I am requesting from you a partial refund of my billing due to your misrepresentation of this room. Please reply at your earliest convenience via email to [protected]@gmail.com.

Regards, NIck Radakovic
phone number [protected]